I recently switched a number of my sites away from AIT, but because of Network Solutions issues I couldn't switch one site.

http://www.moundridge.com

I had hosted this site with them under my Reseller Virtual Host, but wanted to switch the site to a basic hosting plan since I was now only hosting one site. They said the process was going to be seemless, but the site was down for 12 hours. Now they say it is working, but I am still getting an error.

My queston does the site come up for you. I keep getting a 402 error, but AIT insists the problem may be on the my ISP's end of things.

Could someone take a look and see if the site loads for them.

Thanks.

Hi,

It does not load for me...402 error.
Guess your isp end is fine...

:stickout

I appreciate the quick reply.

This whole situation sucks, I will be happy when I don't have even one site with AIT.

Here is AIT's response:

---------------------

Hello,

I understand that you're receiving a 402 error when accessing your site.

I was able to access your site internally through our network and externally through an Earthlink dialup connection without any errors.

I have checked all my resources regarding your account and everything is correct.

If there's anything else AIT can do for you please let us know.

----------------------

I have had several people check the site in different parts of the country and everyone is getting this 402 message. I will say that email is working for the site which seems strange.

Here is a traceroute from rackspace.com to moundridge.com:


Traceroute Results for moundridge.com

1 vlan5.aggr1.sat.rackspace.com (207.71.44.123) 0.416 ms 0.275 ms 0.293 ms
2 ge4-0.edge2.sat.rackspace.com (64.39.2.38) 0.237 ms 0.208 ms 0.192 ms
3 12.124.219.57 (12.124.219.57) 1.836 ms 1.801 ms 1.759 ms
4 gbr1-p70.auttx.ip.att.net (12.123.133.22) 2.160 ms 1.770 ms 1.751 ms
5 gbr4-p10.dlstx.ip.att.net (12.122.2.109) 5.637 ms 5.831 ms 5.650 ms
6 gbr3-p60.dlstx.ip.att.net (12.122.1.137) 5.745 ms 6.059 ms 5.647 ms
7 gbr4-p40.attga.ip.att.net (12.122.3.38) 19.386 ms 19.371 ms 19.401 ms
8 gbr2-p100.attga.ip.att.net (12.122.1.198) 19.448 ms 19.411 ms 19.461 ms
9 ar5-a300s4.attga.ip.att.net (12.123.20.129) 67.848 ms 250.456 ms 32.824 ms
10 12.125.208.42 (12.125.208.42) 35.942 ms 31.316 ms 29.278 ms
11 nameservices.net (208.234.14.202) 28.879 ms 28.513 ms 35.117 ms


The final IP is the old IP that hosted it as a virtual site under a virtual host. The new IP that is supposed to pointed at is 208.234.13.51

So I have sent this information to AIT, but with my past experience I doubt I will have much luck. Anyone have any advice?

It's loading fine for me!

Loads fine here..

Update!


It loads fine now for me too

I haven't heard back from AIT yet, but my two local internet connections and two computers, as well as another computer I have remote access to still show it down. I guess it must have something to do with the nameservers updating. But since I always had the site aimed at AIT's nameservers I don't know why it didn't show up for some people earlier, and continues to show up for me.

Now the email seems to be bouncing for my clients on Moundridge.com so I am looking in to that. I have set up a test account to monitor the email system. Some email seems to be getting to them while other email just comes back rejected. I sent email from a hotmail account and it came through fine. Most locally sent emails (online a couple ISPs in the area) are all coming back rejected. I have a test@moundridge.com email sent up. If you could try emailing it and report your results that would help.

You all have been a big help.

Thanks

Well, I sent an email.
It didn't bounce back ;)
Let me know if you received it.