Hi,

I was just wondering what you all think of a trouble ticket support system for a webhost, and if you use one or not.

If you don't use one, why not?

I think it depends on your needs. Right now I don't use a ticket support system, though I have looked at them. Seems if you are the only one getting the email, you have decent control over your inbox (ie: it isn't a disaster), and things are fine, then you might not need it.

If you have the need for multiple people to log into a system to handle various emails, the need to distribute email to various people (automatically or manually), and more organized tracking of support issues, then a ticket system would be beneficial to you.

i am building my own that will integrate with my billing system in future. support ticket system is very neccessary specially when you have more then 1 people working on different hrs.

i gone through many packages but some have good some have bad features. anyway. phpsupportdesk.com system looks good to me. i know you didn't asked :D

Its Great..

I don't use on because they're too expensive :(
email will work fine for now.
Unless someone comes up with a nice free one ;)

Yeah, we use an in-house ticket system. :)

which is best support ticket system? And what are the prices?

I think ours is the best ticketing system. Price......1 million dollars (Dr Evil voice)

Haha... 1 million! can i have 3 copies? (thats me being funny not mean, fyi)

anyhoo

prices range from like $99 (phpsupportdesk.com)
to $500 (wonderdesk.com)

Originally posted by IntraHost
Haha... 1 million! can i have 3 copies? (thats me being funny not mean, fyi)

anyhoo

prices range from like $99 (phpsupportdesk.com)
to $500 (wonderdesk.com)

Isn't phpsupportdesk.com $250.00 ???

$150 leased, $250 Owned and well worth it.

I just paid for phpsupportdesk.com so does every one think its worth the $250? I hope so.. Maybe i should of asked before ordering..LOL

Originally posted by MatrixRS
I just paid for phpsupportdesk.com so does every one think its worth the $250? I hope so.. Maybe i should of asked before ordering..LOL


You do realize this thread is almost a year old :D

So every one has had time to test it out have they not.. :)

Originally posted by SoftWareRevue
I don't use on because they're too expensive :(
email will work fine for now.
Unless someone comes up with a nice free one ;)

Ever look at PerlDesk (http://www.perldesk.com)? It's free and one of the best systems, paid or free, available.

Originally posted by FDrive


Ever look at PerlDesk (http://www.perldesk.com)? It's free and one of the best systems, paid or free, available. Originally posted by The Prohacker



You do realize this thread is almost a year old :D :D

Originally posted by SoftWareRevue
:D

Oh, LOL. I somehow missed that. :blush:

I echo with FDrive

PerlDesk is a GREAT software

Oh no!!!!!

:cartman:

Didn't reach last post ...

May be MatrixRS is not Happy right now with phpsupportdesk.com ? LOL...

Sorry all :stickout

Does PerlDesk have E-Mail to Ticket support? If so how do they do it? POP3 or pipeing the email with send mail?

You get waht you pay for........... I would stick with www.DeskPro.com .

Originally posted by Vortech
Does PerlDesk have E-Mail to Ticket support? If so how do they do it? POP3 or pipeing the email with send mail?

It has both, web ticket submitting and email....

A user can sign up for an account and submit tickets or any customer can just send an email to the script and it'll just show up as unregistered....


It uses piped mail....

We spent over 2 years looking for a good ticket script. Even started two designers on a customer one but nothing did the job. We finally found ticketsmith. It doesn't have a lot of initial advanced features but it's free and open sourced. We took that and with a few customizations, it turned out to be the very best option.

Worth a try

http://www.voxel.net/projects/ticketsmith/