Hello,

Ayone have any problems with revecom? Their site has been down several times in the last few days. I am looking for payment processing for visitors from accross the world . Any other similar options out there? I have seen 2checkout and thougt I would go with revecom. Worldpay is expensive.

Paypal sucks, 2 out of 5 customers of mine leave without completing because paypal wants them to register and is also difficult for international customers (seems they have to wait over a week to confirm).

thanks

I have been more then happy with revecom. I especially like the fraud checks.

No bad experiences so far.

Revecom is not that bad to use when you are getting started and can not get your own merchant account. There is also 2Checkout.com that people use and have said nice things about, but I have not personally used them.

After using Revecom for about one month I can share some of the good and points. First of all cost, on $4000 charges for the first half of this month the total cost was about $270 or 6.75%. They also keep another 5% to cover possible chargebacks and they return it after 6 months. I estimate that after 6 months in operation if I continue with them they will hold 3 to $4K perpetually in that account.
They do fraud screening of transactions and it is nice to not have to deal with this headache, especially when you are getting started. On the downside, only 2 of my customers' transactions were rejected as fraud risks and they were both wrong. One customer's IP was wrongly identified as originating in some weird place and it was declined, but the customer was in San Francisco.
Rebilling - another benefit, once you have a fair number of customers, rebilling becomes a resource-consuming talsk but with Revecom it is done automatically. The downside is that you don't have access to your customers' credit card information and when you need to move to your own merchant account you'll have to ask all your customers for their credit card information again.
Their reliability is average, I have had customers complain that they are getting errors when they try to sign up.
Reporting is nice, as is having access to your customers' account information from anywhere, all you need is a web browser.
You can also extract data about your cusyomers in csv format.
Their support is not great, emails go unanswered for a few days and then they all get answered in a burst. To their credit, phone support is good. Anytime I had to call with a problem, it was fixed very fast.

Third-party payment services are great to get you started, or if there is no alternative, or for very low volume (<1k) merchants.

I just got my business papers in order last week and the first thing I'm doing is look for a real merchant account and setting up a proper accounting system.

Many *good* webhosts use revecom. Even when they grow 'big' they still stay with thirdparty processors because of the accounting tasks that get simplified.

yup using revecom.com as well and works fine for me right now... but dreading the move to a real merchant account that's going to be fun :rolleyes:

for real merchants i'm looking at either planetpayment.com or ematters.com.au or if they ever accept international clients merchantexpress.com

Planetpayment caps your income at $15,000... if you earn more than that they'll hold it back.

I'm using Revecom and so far so good.... Well at least they call their clients :)

Originally posted by ^Kyo
Planetpayment caps your income at $15,000... if you earn more than that they'll hold it back.
:confused: That is crazy...

Yeap thats true. A good host can easily earn beyond $15K but they'll hold the excess for a few months or so. If you want you can increase your reserves but you have to deposit $3K ++

Regards,

Asher.

Originally posted by ^Kyo
Planetpayment caps your income at $15,000... if you earn more than that they'll hold it back. WTF ? caps income really ? where does it say that ?

Ask them for the details and all and once they send you a micros**t word file, it'll say that in the service details page.


Regards,

Asher.

revecom agreement says they have $25 charges for chargebacks. is this true.

have any one faced chargeback situation. what are the charges for this ?

LIke it says, $25 per chargeback fixed. PLus they'll charge you 3.95% of the transaction also.

Regards,

Asher.

Originally posted by ^Kyo
LIke it says, $25 per chargeback fixed. PLus they'll charge you 3.95% of the transaction also.

Regards,

Asher.

thanks asher,

do you mean i only need to pay $25 if they are able to recover my chargeback. if don't, i need not to pay them any charges. :confused:

I think you've misunderstood what chargeback is. Suppose you sold some stuff to a person then that person disputes that charge directly with his bank. The bank will then initiate what is called a chargeback (i.e: the act of forcefully taking the money from the merchant ;)) revecom will then have to pay a penalty fee to their merchant services providers plus pay 3.95% or something like that also. All they do is pass this fee down to you. But in quiite a few cases you can do a refund before a chargeback takes effect. Just be fast.

Regards,

Asher.

Originally posted by ^Kyo
I think you've misunderstood what chargeback is. Suppose you sold some stuff to a person then that person disputes that charge directly with his bank. The bank will then initiate what is called a chargeback (i.e: the act of forcefully taking the money from the merchant ;)) revecom will then have to pay a penalty fee to their merchant services providers plus pay 3.95% or something like that also. All they do is pass this fee down to you. But in quiite a few cases you can do a refund before a chargeback takes effect. Just be fast.

Regards,

Asher.

dear asher

i know very well what is chargeback and have some charge back from spammers. they signup , spam and when i cancell there account they chargeback. 1 chargeback is there every month because i have 1000's of clients. then why should i pay $25. ibill.com and worldpay.com don't charge me chargeback fees they simply deduct sales amount from my account. i think that is ok and fare. i can also show proof of service being provided.

i think this is not a fare policy. i may not go with revecom. :(

You've confused a chargeback with a refund. Refunds are generally free.

Regards

Asher.

Mahinder,

It is not revecom's fault. They themselves are penalized by the processiong networks for the chargebacks. After all, it costs the networks (and everyone) money. It is understood that you are honest but unfortunately, the customer gets the benefit of doubt even when he is wrong. So, when the customer goes back to the credit card company and tells them that he did not initiate the purchase or he was not delivered what was promised or something like that, then the credit card company initiates the chargeback. Unless this is habitual for that customer then the merchant does not have any argument there.