What a debacle. I signed up to try technohosts.com hosting on 8/31/2001. After pulling teeth for a few weeks, I finally got them to give me my dedicated IP address that I was trying to purchase. That would've been great except for the fact the the IP address didn't work. After another week or so they gave me a new one. Then in early september, the IP quit working and still doesn't work. Ever since I signed up for their service, they have ignored 95% of my email. And when I get one of them on aim, they usually either don't respond or they just drop the ball at some point while I'm talking to them, and leave. The only time they respond to an email is when I tell them to just forget it and give me back my money. Everytime I tell them I want a refund, they try to get me to stay with them by offering free extras. I've agreed, several times, on the condition that they fix the problem. Of course, they ignore my reply, don't fix the problem(s), and never deliver the goods. It is now October 19th, nearly 2 full months after signing up, and nothing has changed. I told them to give me my money back, and not to try and offer me more goods that they will not deliver, as the offers will be ignored.

Anyone else here have these problems?

The latest - Technohosts.com now says that they will not refund my money because it's been longer than 30 days. That's funny, seeing as how I requested my refund after 28 days originally.

Maybe it is time to switch hosts.

Is it too late to request a charge back on your credit card?

First off,
Your refund request was asked after the 30 days were up. We did however, allow you to get a refund. And we fixed your issues, however, you told our techs you would not change your dns to our servers. We gave you 2 IPs for free to test on, and they worked fine, yet you still would not change your dns to our servers. I still dont understand what your current problem is. You need to realize you signed up for namebased hosting. NOT IPBased hosting.

Also, only ONE IP was not working. And to this date you have two workable IP addresses.

Mr. Junior Guru from technohosts, you are a LIAR. If you'd like me to post all of the correspondence between us here on the board for everyone to read, I will be MORE than happy to do so. You know that this will prove you a liar.

The refund was originally requested after 28 days. Chris Gentile, your CEO offered me a free plan upgrade if I would stick with his company. I graciously accepted, but only on the condition that my IP was working by the next day. Of course, this was not met. Every time I wrote back to chris, my emails were ignored. The only time I got a response was when I told him that he had not stuck to his end of the condition and that he could now refund my money, per my original request.

Another lie. You fixed NO issues. You said you'd fix them, then signed off of aim and never fixed them. You ignored your customers.

You obviously have NO idea what you're talking about. I doubt that you even worked on my case. You're probably someone who stepped in on the last day and tried to act like you'd been on it all along. You say I was given 2 free IP addresses. This is ********. My account was NOT name-based. You can't seem to get this through your THICK SKULL. My account is based on an IP ADDRESS. This was one of the conditions of my account. I would NOT use technohosts if they didn't offer me a dedicated IP. Chris Gentile complied and offered me an IP address for $10. I accepted. You actually think I'm going to be a ****ing idiot and change my dns to your servers when they don't even work? Who's crack have you been smoking? My dns WAS set to your servers until they went down for several WEEKS. You actually think you can treat customers like that? Let their site go down not only for hours, but WEEKS? You are absolutely right, you DON'T understand what the problem is.

YOU need to realize that you are trying to comment on something that you know NOTHING about. You need to step down, do your research with Chris Gentile, and make absolutely sure you're not about to make a fool of yourself by claiming you know what's going on and spouting off outright untruths.

<<MOD EDIT:>>
Let's not be overly mean and nasty when a disagreement between a host and a customer comes to light on the forums. Removed to avoid possible flames that may follow.
<</MOD EDIT>>

Smear,

If you could provide some kind of proof to backup your story, I think it would be much better. You have to understand that right now it is your word against theirs and we've seen a lot of non-customers trying to give hosting companies a bad name (I'm not saying this is the case here, but a valid proof would be in order now).

Amazon, I don't know what kind of proof I could provide, aside from an amateur videotape live from the scene. I could post all of the email correspondence, but that would achieve nothing.

I think Chris Gentile will back up the story. He seems to be a great guy. The guy that most likely posted the technohosts response is named Brian. He's the one I spoke to on aim the other day before I finally decided that my time with them was over.

I had a dedicated IP address for my site with them that didn't work. I had a total of 3 dedicated IPs, actually, for 3 sites with them. Two of them worked, but the one on my main site went down and never went back up. This was never fixed. With a dedicated IP, you can reach the site by IP. If it is not reachable by IP, you can see how ridiculous it sounds that he suggests I change my dns back to their servers and let my site remain mia. If I were using a name-based hosting system without a dedicated IP, that would make sense. But I was not.

Lets not fuel this argument any further. TechnoHosts has agreed to refund you regardless. I wish you luck with your next host.

One month later, and technohosts.com still hasn't refunded my money, despite several attempts on my part to contact them and get my refund.

I Really think this is wrong treating a customer like this. I don't treat my customers like this if they email you or aim you don't leave and signoff that is rude. Since i'm a hosting myself I don't sign off when a customer ims me I ask them what they need and what can I do for them. When they're done and all I will then signoff. I answer all e-mails from customers. That is something else that is wrong you always need to answer customer emails cause if not you set a bad example and not being a professional hosting company. I also for Money Back if he was in his 30 days money back and wants his money back let him have it. Also they have 30 days of the bill date to cancel there account as long as it is not the middle of the month. If he is still charging your card call the company and have a stop put on that. I think you should respond and give him his money.

I actually am handling this I just tried calling the client this morning, so dont make conclusions without knowing the situation.

Originally posted by TechnoHosts
. . . . . . . dont make conclusions without knowing the situation. Well, what conclusion could TimPD possibly draw?
Smear stated his situation. And, if his version is correct, so is TimPD.

Update: After a phone call with this client with a 3-way to my bank he has been refunded via direct wire transfer.

thank you. you need to take this advice that we have given you. It will help yu with your clients and your future clients. I know these things are facts that I'm saying. Thank you YourHostSucks for backing me. We're right get over it!

Originally posted by TimPD
thank you. you need to take this advice that we have given you. It will help yu with your clients and your future clients. I know these things are facts that I'm saying. Thank you YourHostSucks for backing me. We're right get over it! TimPD,
As YourHostSucks hasn't been in this thread, I'll take it you were talking to me :D
Not that I want to open the discussion about me and him :rolleyes:
But, yes . . . . you have this thread figured out :agree:

Smear, so you are saying that I have another month to wait before I will recieve the refund they promised me as well?

This is pure bs, and Chris, logging of AIM will not make this go away. I will hound your ass until you follow through with the refund on my terms. I no longer trust you with my website let alone my routing and account number. I tried to handle this with you in private but I now think I would be doing these people an injustice to not let them know how you conduct your business. After all the complaints people have had on here it still blows my mind that people still get suckered into your service.

And it is a good thing I moved my site from your server considering you sold your shared hosting clients to another host that I have still yet to be set up on. Which would have meant I would have been out of serice for weeks now.

MAtt