I have sent numerous e-mails over the past two months to these people regarding their software. I stupidly purchased their help desk after seeing the demo only to find out it has no tech e-mail capabilities.

I immediately e-mailed them back about this and was told by Arnoud that that functionality would be added to the software within the week (yeah right) and e-mailed to all users. No e-mail ever came. I believe the only reason I was responded to so quickly is that is was within the 30 day money back period stated on their website (at least at the time of purchase in Aug)

After looking through this forum I found this thread

http://webhostingtalk.com/showthread.php?threadid=9572

where Boksoft promises e-mail functionality back in APRIL!

2. When a new ticket is opened, or a ticket is updated, is e-mail sent to the support group? I'd rather not have someone sitting with a browser window open all day waiting for a ticket...or worse, forgetting to do that.

Their response

That's something we overlooked. We will include that right away, easy enough to do.

It's 6 months later and this STILL isn't in the software. No support whatsoever, no response, no updates. I can't login to their support website because they don't respond to e-mails or give their customers access. Is there even a support section?

Anyway, I've seen various posts asking about their products. Most of the replies say they don't answer e-mails. From my own experience I'd say this is VERY TRUE. I'd stay away from them if I were you. Support is beyond awful. It's completely non-existent. They take your money and run.

Very poorly run business.

:angry:

BJ

We in August have brought an action against them. Now we try to contact Russian mafia that they have returned us money.

Russian Mafia???

:confused:

You are not the first to recive such lies of when updates would be ready. I too got the run around for months. The eventually had a rate of responding to 1 email for every 5 I sent. Plus the direct lies on when products would be ready. I cant name how many times I heard the words, it will be ready in two weeks.

Have any of you requested a chargeback?

For me it past the initial 30 days... BUT... I do have an e-mail from them that says the e-mail functionality will be added within a week along with my e-mail stating I was going to request my money back if it was not. I'm ready to do a chargeback for this piece of crap.

BJ

acually, I am planning to. I was going to a month ago. Take a look at the contract. On my contact it is like 7.1 or somehwere around there, they promise to have the software working bugfree within 30 days of using it. Im not a laywer but my software sure wasent bugfree

I think I will be doing a chargeback.

:flamethr: Boksoft

Maybe the Russian Mafia will get them.... :laugh:

About a year ago I was asked by a friend to do some coding for a hosting control panel he was working on for his hosting business.
I started working on it and he kept asking me to more and more features... I was promised a $200 payment for this work.
I was working on the code that had to keep the unix passwd files and apache config files in sync with the mysql database so I didn't do any php coding or website work.
Some time later I was shown a design of the web-look of the control panel.
The coding was almost done after some weeks and I was asked if I could put something in the code to allow them to sell the software to 'a couple of' other companies without the risk of having illegal copies all over the web.
But communications with them didn't go very well anymore and I dicited to stop development.
A lot of work was done but I never received any money and I don't think they ever used any of the code I have spent so much time on.

-REMOVED-
I tried to contact the person I did this work for, but couldn't get hold of him. But I don't think they used my code after all, as I didn't get around to writing any documentation on it :)

-REMOVED-

Read the posts below please.

-REMOVED-

Read the posts below please.

I don't know who you are, posting such an accusing piece as a new member. Be a man and post your name.

None of our development is done in the Netherlands. No freelances are or have been hired to help with the development either.

You absolutely have the wrong company in mind.

Originally posted by Boksoft.
I don't know who you are, posting such an accusing piece as a new member. Be a man and post your name.

None of our development is done in the Netherlands. No freelances are or have been hired to help with the development either.

You absolutely have the wrong company in mind.

I did not intend to be a coward. My name is Hans Allis, I live in Bunnik.
The guy that asked me to work on the control panel is called Jeroen Jochems.
I might even have the root password from that time lying around somewhere...
If you are certain that you do not know me, can you explain to me how I logged in as 'admin' user on 64.65.56.52 about a year ago ?

Best regards,

Hans

Originally posted by Boksoft.
. . . . Be a man and post your name. . . . . And your name is ? :rolleyes:

Hans,

I have never heard of you before. I do know Jeroen, and I know he was (is?) working on a control panel for his own hosting firm. So I suggest you contact him about it.
We have never hired you, or Jeroen for any development projects.


FYI. We have a R&D office in Russia with 8 full-time programmers for more than a year now.


I would appreciate it if you rectify your accusations and contact Jeroen, who you dealt with instead.

Thank you,

Arnoud



PS. I have no idea how you got info about that server, but nobody of our company has given this information out to others (legally that is)

Hi Arnoud,

I'm sorry for the accusations which seem to be wrong.
At the time I wrote the first posts in this thread it seemed to me that was the only possible explanation, being that I had access ROOT access to a boksoft server and that the control panel I was working on had exactly the same layout as your smarthostingtools product.
I had the feeling that Jeroen was trying to double-cross me as he suddenly wanted my code to be sellable. (ie. with install scripts and anti-piracy measures)
The way I see it now is that either:
more than a year ago you tried to have the software developed by Jeroen
OR
Jeroen has stolen your web interface design, which is of course not a Good Thing (c)

If you have any other explanation, I would like to hear it from you.

Regards,

Hans Allis

What does any of this have to do with the original purpose of this thread? :confused:

Hey Arnoud... got that e-mail functionality working yet? :laugh:

I heard an e-mail was sent that promised it to all users on the 24th of October... :rolleyes:

It's now the 29th... and guess what?? No e-mail functionality...

But even if Boksoft does add e-mail functionality into their support desk software, the bottom line is BOKSOFT'S SUPPORT AND SERVICE SUCKS! So why would anyone start even using your software?? God forbid some kind of support was needed once the software went live... Good luck...

You would think after this thread came out a rush would have been placed on putting this functionality in.

:laugh: 8 full-time programmers :smash:

Originally posted by BJ
What does any of this have to do with the original purpose of this thread? :confused:
......


I had the idea I had information about the way boksoft developed its software, but it turns out I was probably misinformed somehow and I decided to (partially) remove some of my previous posts.
Sorry for the confusion.

Originally posted by BJ

Hey Arnoud... got that e-mail functionality working yet? :laugh:

I heard an e-mail was sent that promised it to all users on the 24th of October... :rolleyes:

It's now the 29th... and guess what?? No e-mail functionality...

You would think after this thread came out a rush would have been placed on putting this functionality in.


BJ,

Email functionality is available for the help desk. I have emailed you last friday myself with the updated files for this.

I will be more than happy to send this file to you again in case you have not received or accidently erased my email.

Originally posted by T_E_O
Hi Arnoud,

I'm sorry for the accusations which seem to be wrong.
The way I see it now is that either:
more than a year ago you tried to have the software developed by Jeroen
OR
Jeroen has stolen your web interface design, which is of course not a Good Thing (c)

If you have any other explanation, I would like to hear it from you.

Regards,

Hans Allis


I appreciate your prompt action to this.

Now to give you an answer to the other possibilities:

We have never hired Jeroen to develop a control panel for us. As I said before, we have never hired a Dutch programmer for any development for our software product.

Our web-interfaces, both old and new, have been developed by our own web designer. All original photoshop files are in my possesion.

I will contact Jeroen to see what he has to mention about this all.

Arnoud

PS. I wonder in which programming language you developed your control panel? (If I correctly remember, Jeroen's panel was in PHP...and we don't use PHP at all for our control panel)

Originally posted by Boksoft.



I appreciate your prompt action to this.

Now to give you an answer to the other possibilities:

We have never hired Jeroen to develop a control panel for us. As I said before, we have never hired a Dutch programmer for any development for our software product.

Our web-interfaces, both old and new, have been developed by our own web designer. All original photoshop files are in my possesion.

I will contact Jeroen to see what he has to mention about this all.

Arnoud

PS. I wonder in which programming language you developed your control panel? (If I correctly remember, Jeroen's panel was in PHP...and we don't use PHP at all for our control panel)

Hi Arnoud,

My prompt action was of course the only correct way to respond to this matter.
I am not sure in what program the control panel itself was written. I only worked on the back-end of the system; the code that was supposed to keep the apache configuration files in sync with the mysql database.
But I am certain that the design of the web-interface is the same as that of the smart hosting tools and that he intended to sell the control panel system it to other hosting companies.
It is possible that it was never sold after all, because communication between us failed and my part of the software was never finished. (although he might have hired someone else to do this work)

Regards,

Hans Allis

-edit- the backend was done in C btw

Hans,

Thank you for the information. I will contact him tomorrow to hear about this all.

Best regards,

Arnoud

Arnoud, I have received no such e-mail. Try again.

:rolleyes:

Sent again to the two emails we have on file for you.

This time I received them.

Thanks.