Horde doesn't work on any of the accounts on my server.

I get these errors:




Warning: open(/tmp/sess_2721249c31d448d027853148bf7ea84f, O_RDWR) failed: Permission denied (13) in Unknown on line 0

Warning: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0




Warning: fopen("/tmp/horde.log", "a") - Permission denied in /usr/local/cpanel/3rdparty/lib/php/Log/file.php on line 48

Warning: Cannot add header information - headers already sent by (output started at /usr/local/cpanel/3rdparty/lib/php/Log/file.php:48) in /usr/local/cpanel/base/horde/imp/redirect.php on line 103

Warning: open(/tmp/sess_2721249c31d448d027853148bf7ea84f, O_RDWR) failed: Permission denied (13) in Unknown on line 0

Warning: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

If you can't write to /tmp there is something pretty wrong with your server. Do you have ssh capability into it? Do you have root access too? If so, you need to do something like 'chmod 1777 /tmp'.

This is not the managed.com support forum, nor is it any other providers. If you need help directly from them, please feel free to contact them using the information from their site.

this has nothing to do with managed please run these commands

chmod 0777 /tmp/horde.log
chmod 0777 /tmp

Originally posted by thelinuxguy
this has nothing to do with managed please run these commands

chmod 0777 /tmp/horde.log
chmod 0777 /tmp

On the contrary, it has EVERYTHING to do with Managed. It is quite typical of their support and service... or rather lack thereof, at least from my personal experiences.

Note that I paid Managed.com for a server with CPANEL/WHM. What I expect is to receive is a working server and nothing less. Furthermore if they do not fix it promptly I will contact my bank and demand that they reverse the charges.

:angry:

no, its not them. They provide the license, you provide the managing. Nothing else. This is all you

Originally posted by 2uantuM
no, its not them. They provide the license, you provide the managing. Nothing else. This is all you

Frankly, I disagree.

It does not have anything to do with managed , if you cant manage the server, then you shouldnt have gotten it at managed. if you search the board you will see that they dont manage your server. And i told you how to fix it run those two commands in ssh and boom your fixed

Originally posted by StealthDezyn
Frankly, I disagree.



. Customer will be responsible for all server management and administration related issues. Standard managed solutions include: free OS restore, free software installation, free hardware installation, free kernel / apache recompile, and free security (patches) update. Standard service tickets will be processed within 3-5 days. For priority (same day) services, professional (remote hand) support is available at $50.00 per hour with a one (1) hour minimum requirement.




Now where there does it say they will manage your server. its all up to you to manage the server. they installed it you fix it. Should have read the SLA. and this is one of those problems where if you would have used the search feature it would have been fixed.

Originally posted by thelinuxguy
Now where there does it say they will manage your server. its all up to you to manage the server. they installed it you fix it. Should have read the SLA. and this is one of those problems where if you would have used the search feature it would have been fixed.


Common sense dictates that they should provide a working product.

They do not have to provide a working product, their sla simply states they will install it but you have to administrate it. on top of that i told you how to fix it yet you still havent!?! are you running a old kernel? manage is known to run old kernels!

You buy a cheap server and then get mad when they dont help enough. Get over it and learn from it.

Originally posted by thelinuxguy
They do not have to provide a working product, their sla simply states they will install it but you have to administrate it. on top of that i told you how to fix it yet you still havent!?! are you running a old kernel? manage is known to run old kernels!

That's fine. I thank you for your help. I am not mad at you I am mad at them.

Regardless of what their fine print says their front page says in bold "FREE SET-UP". Any attempt to disclaim that would be false advertising.

Originally posted by UH-Matt
You buy a cheap server and then get mad when they dont help enough. Get over it and learn from it.


Believe me I have learned.

I have a right as their customer to feel however I feel (upset).

My complaints may save someone else from having the same experience.

You're welcome.

Yes, please do vent ;)

StealthDezyn, is your porblem fix via thelinuxguy's suggestion?

If you implement thelinuxguy's suggestion realize that you are opening a security hole. /tmp should always have the sticky bit set.

Technically its a security hole regardless unless he mounts it as noexec,nosuid, which can still be easily bypassed.

http://admin0.info/articles/security/step03.html

Yeap, if you can't manage your server, you shouldn't go with "managed".com. Find someone that provides true managed service.

They are not resposible to anything other than network, hardware as well as your cPanel license. Other than that, I doubt there is anything.

since you have CPanel, you can open a ticket directly with Cpanel. Log in your WHM, under Support, open a support ticket directly with Cpanel.

Originally posted by thelinuxguy
Technically its a security hole regardless unless he mounts it as noexec,nosuid, which can still be easily bypassed.

http://admin0.info/articles/security/step03.html

Actually, the "security hole" from not having the sticky bit set is not at all the same as what you're trying to address by setting noexec,nosuid - a setting which as you've mentioned, can easily be worked around, so it's essentially ineffective.

Kevin

the sticky bit period can be worked around.

for those wondering what sticky bit does:


When the sticky bit is set on a directory, files in that directory may be unlinked or renamed only by root or their owner. Without the sticky bit, anyone able to write to the directory can delete or rename files. The sticky bit is commonly found on directories, such as /tmp, that are world-writable.

i think the topic starter has a point. He bought a server with cpanel and cpanel didnt work when he recieved the server. I dont know about you guys, but i expect advertised products to be in working condition when i purchase them. While the fix was simple, the server should have reached the customer in a fully working state including horde.

If the end user breaks the server, then obviously he is responsible for fixing it but if the server is broken on purchase then the provider is responsible.

if you buy a tv and it does not work from start you have every right to get a replacment or at lest get it fixed for free but only if you didnt brack it.

If you have Cpanel, you should really do a search in their forum before submitting a ticket. I find I can often solve things with a quick search much faster than waiting for support from Cpanel or the DC. Not to blame Cpanel, but a search in their forum will tend to get you the answer much faster.

I hope you do not get offended by my saying this, but try keep a cool head and not try to not get so angry (just understand the reality of your contract).

There is no question managed.com is a sub-standard provider at best, however I do agree with the thread starter that there is a *reasonable expectation* to have the scripts they install work.

the open letter should have been addressed to cpanel.net if horde isn't working from within cpanel webmail setup, unless managed.com claims that they install and support cpanel (3rd party) software.

my 2 cents :)

Unfortunately, there will always be threads like that, because:

a) people's complaints often don't help others as topic starter hopes, because some people buy into price, not quality of service.

b) software is not an end product, it's not a tv. You can guarantee a tv to work for some time with very close to 100% certainty provided you use it properly. You can't guarantee software to work properly with that amount of certainty, because it will always have compatibility and other issues, that is why the server has to be managed on a permanent basis, it's not a tv that can be installed and expected to work by itself and require no maintenance except for monthly dust cleaning.

Other points can be valid too, just think those are often neglected by servers' owners.

the fact is:
he payed for cpanel and the server
so he has all the right to have a working panel on a working server
now if after that he bracks things then he should fix it

likewise we got a poorly setup box from our provider and when we brought it to provider attention they gave us first month free as apology.