Up until two days ago, I haven't been able to log into my account. I've tried password recovery, but it doesn't send it to the email I used. I emailed them twice, no reply within 24 hours (none at all, actually) either time. I sat in their live chat for 30 mins, no reply.

I had $104 in the account and 4-5 domains registered. The one I want back the most is hostpraise.com. I'm currently attempting to transfer them to NameCheap. I managed to get one back, but the rest are taking a while.

I'll try calling in a few minutes. It just seems like my account was hijacked. Thanks for letting me vent. :\

NickB

I am with RegisterFly Client Services. I will PM you with contact details. Please provide us with your account info and we can have someone assist you quickly.


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For some reason I can't send nor recieve PMs, so feel free to contact me via any way in my profile. Thanks for contacting me.

I was unable to PM you(not enough posts for your ID). Please send me your info

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Thanks. Email sent. Hope we can resolve this. :]

Problem solved. Thanks.

You do not have enough posts to send PMs.

Originally posted by NickB
Problem solved. Thanks.

Excellent

nice to see registerfly support around here :)

I wonder if regfly would be able to fill us in on the connection with dodora?

Originally posted by snoop
I wonder if regfly would be able to fill us in on the connection with dodora?

Enquiring minds..

Actually our primary backer invested into Dodora(and another registrar) late last year. They have a number of technology investments in this area(and others). So the only connection between Dodora and RegisterFly is one of our investors is also one of their investors, nothing more.

RegisterFly has it's own CEO, CFO , sales and support staff as well as it maintains it's own offices.

I hope this clarifies your question



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Anybody ever wonder if people need to spend more time supporting their customers than defending themselves here?

I've had a ticket into Registerfly for days. The first time I got the response "contact support." Duh.

The last response, after three submissions explaining the problem and replying with requested information was "what's your query?" Well, if people would look at the PAGE of information that was given they would know.

Maybe people should spend more time learning the business instead of hanging around here.

Problem resolved thanks to RegFly.

But, I still think the whole deal could have been handled better.

I've never had a problem with registerfly support so far .. always been fast and courteous.

Same here

I had never had problems before this issue but never had to deal with support before either. The support people are a little lacking but otherwise the service is good.