I just signed up with Hostiva less than a week ago, and now they just announce that they cut all their bandwidth! My plan consisted of 10gigs per month, and they cut it to 2! Yes, 2!!! I cant believe this. Now I just customized my board over the last 4 days and did all kinds of work to it in hopes to move my site their within the next couple of days, now I have to search for a new host...AGAIN! I am very mad.

Anyway, can anyone suggest a reliable host that has a plan for less then $10 per month, and offers atleast 10 gigs per month? POW webhosting has a good plan, can anyone tell me about them? Goood? Bad? Thank you for any anbd all help!


Stay away from Hostiva!!!

:( Sorry you got screwed, that wasn't very good of hostiva, but business is business.
:uzi:
:uzi:
As for POW Webhosting, search the forums or click here...
http://webhostingtalk.com/search.php?action=showresults&searchid=135936&sortby=lastpost&sortorder=descending

Anyhow, finding a quality host for 10 bucks a month offering 10 gigs of transfer probably isn't going to happen. Hosts pay at MINIMUM 2 bucks per gig of bandwidth... So they are losing 10 dollars on every account that uses their total alloted bandwidth. Chances are, once you start using all 10 gigs of the bandwidth, they will say "You are using too many resources" and will cancel your account. Put some ads on your pages and up the amount you wish to pay for hosting ;) .

shibby,

Webhosts that offer so much for so little either have to change their prices to a more realistic ones or close down. Noone can make money off of something they buy for let's say $20 and sell it for $10. If I were you, the next webhost I find that offers cheap prices, I would make sure I get price freeze guarantee.

Good luck.

We cutted our bandwidth from 10 GB to 5 GB but our clients who signed up before still have 10 GB.... I'm sorry to hear that Hostiva didn't give their clients 10 GB who signed up before they changed it.

You may want to look through the AUP or something. If they did not say that Hostiva could change the plans at any time, then you can sue. Basically, if you signed up under a 10 GIG plan for a year, and they all the sudden changed the plan, it would be illegal. Mostly because you signed a contract with the company that said, "I am purchasing these features from you for a year."

You may want to review it with Hostiva and see what they say.

Jim

-- They said they sent an e-mail but knowone received it.
The TOS states:

Communication
Hostiva will communicate with its customers through email on any issues related to our service. It is the responsibility of the customer to check any email sent to the email address provided. Unless the account holder notify Hostiva vie email to cancel the account - at least 5 days prior to the end of a billing cycle, the contract will be automatically renewed on every billing cycle.

-- They don't say anything about changing plans.
The TOS states:

Disclaimer
Hostiva makes no warranties of any kind, whether expressed or implied for the service it is providing. It is the responsibility of the customer to backup any files stored on our servers. Hostiva will not be responsible for damages or losses the customer suffers, and any consequential damages or losses. This includes, but not limited to the loss of data, non-deliveries, mis-deliveries, or service interruptions caused by its own negligence, subscriber's errors or omissions, or due to the fault of any third parties.

-- I sent an e-mail before I signed up asking this very question.
Here is my question and there responce:

My Question: Hi... Was just wondering if and when you change the prices of your hosting plans, will those who had signed up under a previous plan be able to keep the same plan and price?

Hostiva Anwser: -- Yes, absolutely. Your prices are locked-in.

-- So in other words, I tried to prevent the very thing that has just happened to me.

-- Is there anything I could do? They implied that, what I signed up with would be locked in.
Or, did they just use sneaky word play, to try and get out of their responsibility?
Would a court of law, hold up my side?

Originally posted by leeuniverse

-- I sent an e-mail before I signed up asking this very question.
Here is my question and there responce:

My Question: Hi... Was just wondering if and when you change the prices of your hosting plans, will those who had signed up under a previous plan be able to keep the same plan and price?

Hostiva Anwser: -- Yes, absolutely. Your prices are locked-in.

-- So in other words, I tried to prevent the very thing that has just happened to me.


ouch... i suggest you get your money back. and move on....

I was becoming curious of that matter myself. I saw so many hosts offering plans with large amounts of disk space and 20 gig transfer for around $12.00 a month. To offer 500 MB of disk space and 15 GB tranfer, it costs most hosts at least $13 to pay for the account and the bandwidth. That doesn't include the $1 charged per monthly transaction by many of the merchant account providers that hosts use.

I have a reseller account with them and some of my clients are on their old server and I have stopped adding new clients.

Initially they were doing fine, as the others mentioned, ever since they acquired new servers and all new accounts were setup on it and resellers need to sign up again. It's all very confusing ever since they implemented new plans and using new control panels for resellers/clients

Pertaining to resellers accounts, we were informed to sign up for the new scheme on the new servers as the old scheme/plan would not be available and neither could we transfer all our clients to it and the old server contract with their provider will end on 15th Nov 2001. We were given the option to sign up for the new scheme(Less bandwidth and features) or get a refund on all monies paid if we wish to terminate the old reseller contract as any site operating on the old server after the deadline will not be valid/operating any more.

I have taken steps to transfer all clients' sites out to my other reseller accounts with other Hosts and now waiting an email response from them on how they are going to refund resellers that do not wish to signup for their new reseller scheme.


It's sad to see such an enterprising company doing so well and now facing all kinds of problems. I hope they can work it out and looking forward to doing business with them again if they can offer a reasonable/attractive plan for resellers .

sounds like another dellz.com when will people learn, its called a bait and switch, and its highly criminal. my advice is demand a refund, charge back, what ever you have to do, then find their home state, and press charges, then get yourself and everyone else you know to go where ever they can spread the word about these freaks and put these criminals out of buisness.

Hosts, its ok to change your tos for new cusomers, it is not however in anyway alright for you to make changes that affect the people who have already paid you!!! I don't care what your future buisness looks like you have a moral obligation to provide what you sold, even if you have to work 3 jobs to pay for your mistake!


non hosts, and webhostingtalk admin, if I may suggest a new forum, maybe called "criminals" where clients who have been screwed can list their complaints, and so future cliants will have an easy way of finding out what hosts are cheets.

we can add www.hostiva.com and www.dellz.com to the top of the list.


Thank you
Jason Miller:homer:

see what happens when ones homework is all done! i come on here and rant. not to instructors out there, more work for your students!

There are so many hosts out there offering low prices and some of them are pretty good. I myself, have been screwed around by a number of hosts and just don't know where to go to complain... until I found this forum :).

I think you'll be seeing me around quite a bit complaining about my old hosts and stuff. Thing is, I'm still a student and can't afford to pay big bucks so I have to settle with what sounds the best (at the risk of getting screwed).

I don't want to post any URLs here coz I might get into trouble and that since it's my first post. But some hosts offering low prices are actually really good, but there are also those that are really, i mean really, bad...

Personally, I don't go for the big brands. I just think that they've got too many customers, they just don't provide personal service anymore, so i search for the smaller companies, research them a bit and try them out (but I think it's important that they give some sort of a money back guarantee that you can exercise at any time). This way, I get help quickly and with a personal touch. In the end, chatting with the company can actually be fun :D

You might want to check out this thread as well where Hostiva were commenting on their plans some time back.

http://www.webhostingtalk.com/showthread.php?s=&postid=114310#post114310

Originally posted by Ihoppoet
non hosts, and webhostingtalk admin, if I may suggest a new forum, maybe called "criminals" where clients who have been screwed can list their complaints, and so future cliants will have an easy way of finding out what hosts are cheets.


I think that's a real good idea ;)

Personally, I think that as rewdog said "Business is business" and if a company needs to cut it's services, it is appropriate for it to do so. I'd rather see them cut their limits (to within competitive rates) which they have done and stay afloat, then rather provide a lesser service such as outrageous bandwidth amounts and be a business on the border of going bankrupt.

As well Shibby I think if you are unhappy with the timing of this cut you should just request a refund since after all you signed up no longer then two weeks ago and are well within your 30 day money back guarantee. ;)

As for me, I am on their VH500 account and had my bandwidth cut from 20 gigs, to 5 gigs is huge it's not the end of the world. It will probably cost me a bit more but I think everyone today is looking for a quality host to pay nothing for and make all the profit / advancement for free. It doesn't work that way.

hostiva did not cut their bandwidth, they were never planning on providing the bandwidth they advertised in the firstplace... As soon as they realise that some customers will use more than 1GB they are screwed...
The webhosting industry seriously needs to be cleaned up....cos it is the dodgiest business around...

" "Business is business" and if a company needs to cut it's services, it is appropriate for it to do so."


no no no no, hosts there is the only one right thing you can do if your realize you have bitten off more than you can chew, first find a way to refund every penny you took. second find a good host and recomend them to your customers, 3rd find a nice cardboard box for you and your family to live in. your word is more important than anything, and this goes for everyone not just hosts. more important than your buisness, or your home. find a way to make things right at any cost, do not expect or even ask for others to take the burdon of your mistakes.

thank you
Jason miller:homer:

ok i'll try to stop ranting for a while, i've been on the non ranting wagon for a while now, but sometimes you just have to fall off to stay sain

If you can pay yearly, you might look at Dim8's $99 per year for 10gb. I've recently started an account with them and it is running real nice (tera-byte server).

http://www.dim8.net

Assuming what has been said is true, you might well have a legal case. But... do you really have the time and energy not to mention $$ to pursue it? It just isn't enough money to make it worthwhile.

Invoke your 30-day, if that doesn't work, tell them to issue a refund or expect a chargeback (assuming you paid with credit card) They really don't have much leverage in this situation, the CC company WILL do the chargeback and they will be out even more than if they had issued a refund.

I almost signed up with them but it looked too good to be true. Ya know what they say about that :)

<<MOD EDIT:>>
Didn't read the forum guidelines eh? Might be a good time to:
http://www.webhostingtalk.com/misc.php?s=&action=forum-rules
<</MOD EDIT>>

Originally posted by WesB
<<MOD EDIT: Just another board spammer who didn't bother to read the guidelines they were agreeing to>>

Ummm what was the post about? I didn't quite get it.

Originally posted by WesB
<<EDIT>>

NO SUCH THING AS UNLIMITED BANDWIDTH!!!!!!!!!!

SAY NO TO UNLIMITED BANDWIDTH!!!!!!!!!!!!!!!

lol....thought i would just add that in here:)

jim

<<MOD EDIT: No point in discussing it.>>

:D

Let me start by saying that, as strange as it may sound, we do NOT agree with rewdog that "business is business". We feel that we do have an obligation to our customers.

With that said, an obligation to stay in business and provide a service for vast majority of our customers at the same price far overweighs responsibility to provide the same level of service to the few who are directly affected.

We are running a business. When we started out, we were at a different data center, with much lower costs of operations. After moving to the new one recently and implementing a new control panel, our costs have skyrocketed. We have tried to provide same level of service as before the move to both new and existing customers. However, as with any business, costs need to be controlled, and offerings need to change as business environment and these costs change. In retrospect, what we did now we should have done six weeks ago. Both than and now it was a very hard and disheartening decision to make for all of us here.

It would have been easy for us to increase prices for current customers or even shut our doors and keep all the revenues to date. That, however, would not be ethical or decent thing to do.
Some of you may argue how decent it was to cut bandwidth allowances, but you would have to agree that is a better of two choices.

We intend to stay in business. And in order to stay in business we had absolutely no choice but to implement cost-controlling measures. Cutting bandwidth usage is one of them.

If you read carefully our previous comments, we have mentioned previously that "Your PRICES are locked-in.". PRICES! And they have not changed for existing customers. And I will re-iterate: they will NOT change for current customers.

We at hostiva are not involved in or condone the practice of "bait and switch". What people failed to mention is that in light of these events we have extended our 30-day money back guarantee to cover anyone who has EVER singed up under old plans - retail or reseller. They also failed to mention that bandwidth changes did not yet come into effect. They will only become effective on November 1, and until that date all of our customes still have the same bandwidth quotas. We have provided sufficient notice to all our customers, and we suspended taking on new customers until at least that date.

We care about our customers, even those who decided to leave due to these changes. We are working together with them in making the transition plans, backing up their sites and databases, and even giving some free extensions to billing periods so they have time for an orderly move to another hosting provider.

I hope this clarifies any misunderstanding. We do not usually monitor this board, so if you have any questions I would suggest sending an email to sales@hostiva.com

you can try to put what ever lite you want on it, you still cheated these people, a refund isnt enough, you are obligated to find them a host who offers the same thing you offered, and no your responcability to your smaller sites do not outwiegh that to your larger sites, its just more convenant for you. you are with out a doubt another dellz.com another group of internet host criminals. If I went out and conned people out of there money, do you think when I was found out that a refund and a sorry, nice to know you would make it ok? as far as I am concerned you need to pay for your CRIME.

what about the time these people spent TIME building their sites, and uploading their sites? isnt time money? why should they who paid you in good faith be punished so you can keep your little buisness, and make a little money? riddle me that batman.

thank you
Jason Miller:homer:

right is right and wrong is wrong, and when you meet in the middle where are you really?

and yes I know I'm ranting, but i really tried, I lasted for like 8 hours, i was asleep thou, but it still counts right?

Originally posted by Ihoppoet
. . . .right is right and wrong is wrong, and when you meet in the middle where are you really? . . . . :rolleyes: Still in business??
Would you rather they shut their doors?

Originally posted by SoftWareRevue
:rolleyes: Still in business??
Would you rather they shut their doors?


yes, at this point they should refund every penny, find a comperable host for the people, shut there doors, and sence they will at this point be to broke to pay fines, they should do some jail time for fruad. i know non of this is going to happen becouse they like a lot of people at more worried about money than keeping their honnor, but what can you do, I doubt many people will try to get justice, only a few of us tried when dellz.com screwed us, the rest just shruged it off, left a bad review somewhere and gave up. and thts probably whats going to happen here.

thank you
Jason Miller:homer:

dishonnor is like a sweet cherry pie, a moment on the lips, a lifetime on the hips

Ihoppoet, you say "time is money" you are exactly right but that's about where it stops. Companies have done, do, and will continue to make service changes in regard to many factors such as economy, costs, supply / demand, etc... One such example is when Bell Canada changed from it's unlimited long distance plan for $20 a month to only 13 hours a month for $20. Now would you call Bell Canada a bunch of criminals? Sure, some businesses or individuals will be hurt by the the bandwidth cuts but as Hostiva sales stated, would you rather they closed? The best solution is to accept the changes effective Nov. 1st, and if you can't then take the move. When you signed up you were given a price and service. The service is changing and they are giving you fair notice.

I personally, believe I will stay with hostiva because 1) they provide amazing support, 2) are fair I.E. this solution 3) are realistic.

I think many webhost customers are looking to be promised the world for less then $10 and need to realize that it won't happen. Especially if they plan on getting all the advancement for themselves.

Although, I really feel they are sincere; It was still the wrong way to do things.

1. The changes should have applied to NEW customers.
2. They should have asked us their advertisers for help.
3. Even they stated that the changes would only affect 16 customers. (Jeez, why shaft everyone then?)
4. It is good to want to keep your business afloat, but not at the expense of loosing your word and honor.
5. And like I said "SNEAKY WORD PLAY"....... Just to get me in.......

Hostiva, you guys are doing a lot of things right, and I respect that.
However, you really screwed this one up.
That's what happens when we become too selfish......

Good luck ;)

p.s. I better get my refund, I don't think you know who I am.....

p.s. I better get my refund, I don't think you know who I am..... [/B]

Allen, you will get your refund.

Thank you for your comments. All your suggestios WERE considered before we made an announcement. And we don't have any advertisers.

BTW, the ihoppoet guy is not even our customer, as he himself pointed out on our company's forum...

Well, thank you for the refund... I will be waiting. ;)

Yes, I was suggesting "US" your customers, as your advertisers.

And from what I can see, the ihoppoet guy, is just a concerned consumer....

Take care :eek:

Originally posted by lonesail
If you read carefully our previous comments, we have mentioned previously that "Your PRICES are locked-in.". PRICES! And they have not changed for existing customers. And I will re-iterate: they will NOT change for current customers.

lonesail, correct me if I'm wrong, but what you've said above is not true in any way. Let me make an example.. What you're saying is that, if you were selling 20 tomatoes to a guy for $5 ($0.25/tomato) and you tell him he will always get that price from you because his price is locked-in. Then one day he comes back and you give him 3 tomatoes for $5 ($1.67/tomato), then you're keeping your word about the locked-in price?

It's basic math, 20 tomatoes for $5 is not the same price as 3 tomatoes for $5.

Am I making any sense?

LOL, i didn't say business is business as an attack... Just mean that business isn't holding hands and singing kumbayah around the campfire. Its there to make money, some will screw you, others won't. From what the original poster said, it seemed like he got screwed..... I didn't have any first hand experience with the company to make the judgement...

Originally posted by lonesail
. . . . .the ihoppoet guy is not even our customer, as he himself pointed out on our company's forum... :eek: :eek2: :eek:

Now THAT is what I'm talking about Mr. Amazon...... :angry:

Originally posted by lonesail

BTW, the ihoppoet guy is not even our customer, as he himself pointed out on our company's forum...


I just read though this thread and see no where that Ihoppoet is saying he is a customer, he is just voicing his opion.....



<note to hosts getting bashed at WHT>
Sometimes its best to not post in threads about you......
</note to hosts getting bashed at WHT>

Originally posted by The Prohacker



I just read though this thread and see no where that Ihoppoet is saying he is a customer, he is just voicing his opion.....



<note to hosts getting bashed at WHT>
Sometimes its best to not post in threads about you......
</note to hosts getting bashed at WHT>

That would be a good signature. :D Well, minus the Ihoppoet reference sentence. ;)
It's definately good advice.
Too bad there are 'some' (Not gettin 'me' to name names) that will never get it.
As for Hostiva . . . . I have an account with em; and I'm keepin it there.