JoeHarkins
10-17-2001, 12:46 AM
If anyone doubts the truth of this I'll provide documentary proof. I am posting my email address so anyone who wishes to can see the proof. And if DataPipe reads this, I remind you truth is an absolute defense against libel.
On September 10, I paid $244 to DataPipe.com (a div of HiSpeedHosting.com) to host 25 client sites for one month. Their web site says they support MS Front Page but they didn't tell me until after they had my money that they only support FP2000 . Most of my clients use an older vers.
They said they support Eudora but the configuration their web site says to use (www.support.datapipe.com) delivers only error messages, not a connection to the email server. After tech support wasted an hour on uneffective "solutions" I suggested settings that, as it turned out, actually connected to their mail server but it could not retreive the dozens of emails sitting there.
Tech support then said it's all my computer's fault even though I never have had a problem with any other mail server in the 7 years I've been using Eudora.
When I asked to speak with a higher up person, Tech Support told me I should find another hosting provider and hung up.
I sent an email saying I would start moving the web sites the next morning to another service in an orderly way and said I wanted a refund for unused service. Note that this was on Oct 5, less than a month after I opened the account and prepaid for a month's service. It was only 4 days after I started moving the DNSs to their servers (I had been distracted by volunteer work for the Sept 11 WTC attack which I saw out my widnow).
Hours later, without notice or response of any kind, they shut off all 25 domains and all email access for my clients' businesses.
When I asked them to put the sites back on so I could use the remaining time on my prepaid month to make an orderly move without harm to me or my clients they sent me an email demanding I pay a second months' charges. Extortion I call that.
This one is going to Court. Meanwhile, spare yourself the agony and stay away from them.
On September 10, I paid $244 to DataPipe.com (a div of HiSpeedHosting.com) to host 25 client sites for one month. Their web site says they support MS Front Page but they didn't tell me until after they had my money that they only support FP2000 . Most of my clients use an older vers.
They said they support Eudora but the configuration their web site says to use (www.support.datapipe.com) delivers only error messages, not a connection to the email server. After tech support wasted an hour on uneffective "solutions" I suggested settings that, as it turned out, actually connected to their mail server but it could not retreive the dozens of emails sitting there.
Tech support then said it's all my computer's fault even though I never have had a problem with any other mail server in the 7 years I've been using Eudora.
When I asked to speak with a higher up person, Tech Support told me I should find another hosting provider and hung up.
I sent an email saying I would start moving the web sites the next morning to another service in an orderly way and said I wanted a refund for unused service. Note that this was on Oct 5, less than a month after I opened the account and prepaid for a month's service. It was only 4 days after I started moving the DNSs to their servers (I had been distracted by volunteer work for the Sept 11 WTC attack which I saw out my widnow).
Hours later, without notice or response of any kind, they shut off all 25 domains and all email access for my clients' businesses.
When I asked them to put the sites back on so I could use the remaining time on my prepaid month to make an orderly move without harm to me or my clients they sent me an email demanding I pay a second months' charges. Extortion I call that.
This one is going to Court. Meanwhile, spare yourself the agony and stay away from them.