Anybody ever hear of hostdime.com? The customer support is terrible there. They supposedly have a bunch of people working there yet when I send in an email it takes over a day to respond to. and the owner manny...hes a character all by himself. He even cursed at me once. Why is good customer service so hard to find. Sorry for posting this but manny just p*ssed me off.

In defence of manny, he can be very very helpful at times - but sometimes yes, he is a bit off with people....

I recently signed up with this company. Good bang for the buck. They do have their share of problems, and for the little time I've been with them, I've had mine too.

But, not without them (the crew) working everyday on trying to get things cleared up.

The approach I took was keeping it stricktly business when trying to get things resolved. I know there busy enough, and I know from running a tech support division for over 10 years, when there nice to me, I work harder for them.

Originally posted by warner2
In defence of manny, he can be very very helpful at times - but sometimes yes, he is a bit off with people....

No matter how helpful he is i think cursing at customers is a definite no no.

true.

I used to work there - and they can throw moods.

oh good - moody mad manic manny - marvellous ;)

Originally posted by ƒreshwater
I used to work there - and they can throw moods.


Intresting....

I was thinking about getting a dedicated server there. There is a site that is just like it, it may be a parent site or something - surplus hosting or something like that. Any more info on hostdime?

surpass hosting? is a sister company or something to HD.
I think HD is the main one though......

Just from his posting on other forums (isn't he banned here?) he seems like a petty jerk. Enough to make me keep clear of his company.

why is he banned from posting?

their TOS etc doesn't seem to be that great ...

isn't there anyone who had good experiences with them? their dedicated server packages look great, I considered this compagny one of my favorites for future services.

I'm a currently a HostDime dedicated customer and feel that my experience with them has been very positive. Sure, we've had a few bumps, but they just recently helped me out quickly and devoted a lot of time to restoring our server when it was hacked and their support techs are usually pretty easy to get ahold of and have done a lot more for me than any other hosting company I've been with. They also offer a lot of extras (like software, documentation) to their customers, which I appreciate. No one is perfect, but I feel like they certainly try to please their customers.

A little off topic...

@diyhosting

Aren't you impeding on the Trademark of diy-hosting.com?

Does the whole country differential change the trademark laws?

i just have to say, that hosting page goes on and on and on and on and on....hehe when you were saying Manny i thought you were sounding out "many" hehe (thats what happens when you dont use Caps...didnt your english teacher teach you proper grammer)

Originally posted by mesopia(Jay)
A little off topic...

@diyhosting

Aren't you impeding on the Trademark of diy-hosting.com?
Yes, they are.

Contact was made 3 weeks ago with the company, and we are assured they will no longer be using that name in the future.

I don't wish to comment on this board regarding the matter however, as I feel it is not proper grounds.

Simon

You can use the search tool for feedback
http://www.webhostingtalk.com/search.php?s=

About HostDime, I'm writting a full review on them and the services I ordered from them...Not a pretty picture at all.

I hosted with them, a week after my account was set up I started to receive large amounts of spam (mostly porn) to my default email account. I thought that this was odd. I contacted them for support and they seemed very nice and helpful.

But i did end up moving to my own box on serverbeach

Originally posted by Cowpie
Does the whole country differential change the trademark laws?

not if that company is trading/doing business in this country where the laws apply.

this i know to be a fact.

I agree with the above posts! Hostdime.com has terrible tech support and they do not care about their customers! My site is still down right now and I'm here looking for a new host!:angry: :angry:

Originally posted by akatay
I agree with the above posts! Hostdime.com has terrible tech support and they do not care about their customers! My site is still down right now and I'm here looking for a new host!:angry: :angry:

I'm also looking for new host. :angry:
Hostdime SUCKS!:angry:

Your current bandwidth reading is:

151.80kbps

which means you can download at 18.98 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
151.8 kbps < ------------------ > YOU
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem


Hmm NO, i am on a 2Mbit connection, some thing is not right

Hello Mr. akatay,

Your website is suspended firstly for bandwidth, you failed to make payment for the current month April and even with that not being paid you used up already over 101 gigs in 6 days.

We sent you the link to make payment and you refuse.

I don't know how many other hosts will render that much service (101 gigs) without payment.

Please contact us to arrange payment and get your website backup in a timely and professional matter.

thank you for your cooperation



---------------------------------------------------------------
akatay:

Sent: Tuesday, April 06, 2004 1:25 AM
Subject: Re: My Server Isn't Responding! Still Down!


You were supposed to setup payment to be on the 16th
of this month as I requested remember? Go ahead and
setup up my reseller account and bill us on the 16th.
You owe us at least a week free for all this trouble
anyway. My site has been down all day because of the
bandwidth limit! They finally cut that up and it's
still not working, I can't even get into my control
panel or email! Please get my reseller account setup
so this will be resolved once and for all! I really
don't have time for all this back and forth meanwhile
my site isn't getting updated and thousands of my
members are constantly being disappointed including my
son who likes to play the flash games on 2CRUNK.com

-------------------------------------------------------------------
HostDime:
Sent: Tuesday, April 06, 2004 1:32 AM
Subject: Re: My Server Isn't Responding! Still Down!


You are getting the reseller plan today so you need to pay for it today

that is how it works, you pay for goods you get goods.

plus your site is being suspended for bandwidth you have not paid which is why I am sending you the link to make payment.

You still haven't paid for this month on the none reseller plan as it is.

We can not render space and bandwidth without you paying it. Your site has used over 101 gigs in 6 days without no payment
-------------------------------------------------------------------------------



Nemanja, Please reference your other post:

http://www.webhostingtalk.com/showthread.php?s=&threadid=257116&highlight=hostdime

I am a former Hostdime customer. In agreement with several of the other people that posted; to say it nicely, Hostdime is lacking in the customer focus department. Also, my site, which was static HTML, was inaccessible on a regular basis.

I was with Hostdime for a while. They weren't too bad in my eyes for customer service. All responses were usually within a few hours. I had setup a reseller account with them but didn't use it for much besides development. When I started hosting production level sites on it then things turned bad. The server was being overtaxed by the other people on the box and would cause a lot of problems.

So I decided that although the pricing was reasonable I needed to go dedicated and not be at the mercy of the other customers. But in investigating a dedicated solution I realized that it wasn't cost effective for me not to mention the time it would take to manage it. So I decided to split the difference between shared and dedicated and went with a managed VPS account and have been extremely happy in the 3 or so months that I have been with a VPS.

Originally posted by Hostdime
Hello Mr. akatay,

Your website is suspended firstly for bandwidth, you failed to make payment for the current month April and even with that not being paid you used up already over 101 gigs in 6 days.

We sent you the link to make payment and you refuse.

I don't know how many other hosts will render that much service (101 gigs) without payment.

Please contact us to arrange payment and get your website backup in a timely and professional matter.

thank you for your cooperation



---------------------------------------------------------------
akatay:

Sent: Tuesday, April 06, 2004 1:25 AM
Subject: Re: My Server Isn't Responding! Still Down!


You were supposed to setup payment to be on the 16th
of this month as I requested remember? Go ahead and
setup up my reseller account and bill us on the 16th.
You owe us at least a week free for all this trouble
anyway. My site has been down all day because of the
bandwidth limit! They finally cut that up and it's
still not working, I can't even get into my control
panel or email! Please get my reseller account setup
so this will be resolved once and for all! I really
don't have time for all this back and forth meanwhile
my site isn't getting updated and thousands of my
members are constantly being disappointed including my
son who likes to play the flash games on 2CRUNK.com

-------------------------------------------------------------------
HostDime:
Sent: Tuesday, April 06, 2004 1:32 AM
Subject: Re: My Server Isn't Responding! Still Down!


You are getting the reseller plan today so you need to pay for it today

that is how it works, you pay for goods you get goods.

plus your site is being suspended for bandwidth you have not paid which is why I am sending you the link to make payment.

You still haven't paid for this month on the none reseller plan as it is.

We can not render space and bandwidth without you paying it. Your site has used over 101 gigs in 6 days without no payment
-------------------------------------------------------------------------------



Nemanja, Please reference your other post:

http://www.webhostingtalk.com/showthread.php?s=&threadid=257116&highlight=hostdime You're disclosing billing information about one of your clients on a Public forum? Don't you have a Privacy Policy?

Yes that is private customer information. Moderator would you like to remove this post?
QUOTE]Originally posted by Watcher_TVI
You're disclosing billing information about one of your clients on a Public forum? Don't you have a Privacy Policy? [/QUOTE]

Originally posted by akatay
Yes that is private customer information. Moderator would you like to remove this post?


I don't see anything wrong with Hostdimes post. Akatay is here complaining of his site being down. Then he is commenting on how bad thier service is cause his site is down and it is his fault his site is down not HostDimes. Any other host would suspend someones account in the same manner if it was them. If he doesn't want this information posted on a public forum. Then he shouldn't come to a public forum and bad mouth a host. HostDime has nothing else to do but explain why he is here doing so.


Just my thought on it.

No host would curse at their customers, even if their customers used bandwidth they didn't pay for. It sounds like HostDime was trying to do there best to help dany0402.

Originally posted by marcustr
I don't see anything wrong with Hostdimes post. Akatay is here complaining of his site being down. Then he is commenting on how bad thier service is cause his site is down and it is his fault his site is down not HostDimes. Any other host would suspend someones account in the same manner if it was them. If he doesn't want this information posted on a public forum. Then he shouldn't come to a public forum and bad mouth a host. HostDime has nothing else to do but explain why he is here doing so.


Just my thought on it.


agreed.

Please dont post bad stuff about hostdime here if they suspended your account for a legitimate reason (such as fail to pay). Im trying to get some feedback on them as I am planning on purchasing a reseller plan.

Obviously the company is doing something right to have publicity, whether the threads on the front page of this Web Hosting Forum are positive or negative.
Bad news from one person travels faster, than good news from 10 people that was never spoken.

Anybody ever hear of hostdime.com? The customer support is terrible there. They supposedly have a bunch of people working there yet when I send in an email it takes over a day to respond to

it's true .

just now i send email to Manny, if he cann't move my wht accout during 2 days to their host, i'm going to ask moneyback. (i order their service at 16nov)

2 Manny

the main reason of my will be terrible support and over a day responses.