I know this might have been discussed before but I dont seem to have found the thread. What live chat program would you recommend and why?

I use help center live. its very good when you can get the sounds to work which I am fighting with right now. Check it out www.helpcenterlive.com

I want to clear something out with this software...I noticed if nobody was there on the live chat you could open up a ticket. What if someone is there on the live chat then could you open a ticket some other way or you would just have to chat with the operator?

Well you go to the chat and if the chat timesout which you set in the config.php then you go to the help tickets. So either way there getting to a help ticket enless they talk to a person. Great program just need my sound fixed!

I use (and would reccomend highly) a program called livehelp by a company called stardevelop. It's just as good as all those expensive ones that you pay monthly for, however there's only a one-time fee of US$54.95 (they are australian or something to that effect, so the price changes daily based on exchange rates.).

check it out - http://livehelp.stardevelop.com/

-Di

I would recommend Bold Chat http://www.boldchat.com They offer both a paid and a free version. I have only tried the free version, sut I have been more than happy with it.

Can anyone provide me with URL to a website that has Star Develop, I just want to see it in action :D

Originally posted by SmokinDesign
Well you go to the chat and if the chat timesout which you set in the config.php then you go to the help tickets. So either way there getting to a help ticket enless they talk to a person. Great program just need my sound fixed!

Could you have different departments in this script. I already have a helpdesk script so I want them to be able to submit tickets through the helpdesk I have now currently. When people talk through live chat is it recoreded so I could get a transcript of the chat perhaps to monitor my employees.

Yes you can have different departments and yes you can have it so there are automatic transcripts.

Final Question: Is there like the automated commands/push page? and how easy is the setup...can the live online buttons be replaced by our own or do we have to use the standard ones?

Mods, sorry for the inconvenience caused and thank you for moving the post to the appropriate forum.

Yes you can edit you own images and I dont know how intensive the auto commands are but i know there are some for the recepients name and such. Installation is easy if you need anything else post it here or shoot me an e-mail.

i will recommand liveperson. Its little costly. but excellent.

Originally posted by SmokinDesign
Yes you can edit you own images and I dont know how intensive the auto commands are but i know there are some for the recepients name and such. Installation is easy if you need anything else post it here or shoot me an e-mail.

Thanks for your generous support and I will let you know if we need any help in terms of setting it up. Hope your sound is working now for your application :D

Originally posted by r2h
i will recommand liveperson. Its little costly. but excellent.

My first priority was LivePerson but they have a win app which I don't need and don't want at the moment, moreover their live chat app is slow.

Originally posted by Di-Spy
I use (and would reccomend highly) a program called livehelp by a company called stardevelop. It's just as good as all those expensive ones that you pay monthly for, however there's only a one-time fee of US$54.95 (they are australian or something to that effect, so the price changes daily based on exchange rates.).

check it out - http://livehelp.stardevelop.com/

-Di

Thank for your recommendation. I am beginning to like this program and I think I might go with it :D

sitechatter.com easy and much feature :)

Originally posted by SGXchangeNet
sitechatter.com easy and much feature :)

Could you please explain to me what other/additional features are there if I went with SiteChatter.Com

I recommend liveresponse from kayako.com I'm more then satisfied, it's easy to use and very good looking.

Indeed I was thinking of LiveResponse but then again it is has its own flaws or somethings that I dont like.

personally, I use Php Live! Support (http://www.phplivesupport.com) and it's the only thing I've found that even remotely fits my needs. I've tried others from kayako to phplivechat and found the products not only undesirable but that they just flat out didn't work on Netscape, IE+ browsers.

My only complaint with PHP Live Support is that the server (I'm using a hosted version for now) is way too lagged down at times and that affects page load times, but if you pickup say the full version, you won't notice this at all, or shouldn't.

I have used PHP Live Support in the past but I am not too happy with their lagging. What do you think of Star Develop?

This one is not by any means the best however it is the free, if you are just looking for a solution to get the job done I would reccomend: craftysyntax.com/livehelp/

We have been using it for about 2 months, however it does lack many features of the "pay" chat systems.

I have had a look at craftsyntax but I don't like it. Thanks for letting me know though.

I am using DigiChat

What is the URL of DigiChat?

http://www.digichat.com/

Looks good but me personally, I don't like Java chats :D. Thanks for recommending it. Could you please tell me your opinion on Star Develop. Right now I am thinking of Star Develop or Site Chatter. What would you recommend?

I just acquired a copy of livehelp from http://livehelp.stardevelop.com/ . Great support and great product. I'm very impressed and it's well worth the money.

Thanks for the recommendations and I'm happy I made this decision.

Well keep me updated as to whether the look and feel is customizable :D

Stardevelop can be customized, its all php the logos etc can be changed and it has a nice .net feel which looks kinda cool

I recently found a product called n-contact. I can't post a url yet, so you will have to google them!

Their proactive chat is not blocked by popups and it ahs all of the features you all have been talking about. I have looked at lots and lots of these programs and this on eis really, really the best. Check it out!

Well it better be. I just checked their website and at the bottom it says the following:

Prices start at $899 a year installed for a 5 seat License.

I am very happy with Stardevelop. Especially when I think of all the money I am saving with the great features it has. Thanks for the info though.

I've found this thread useful as we've been playing with the idea of a live support program.

StarDevelop does look very impressive I must say :)

Kevin

Care to give a review on star develop ?

Guys, star develop looks nice, but what about proactive chat?

Well to be honest with you I dont think a lot of customers would like proactive chat...simple in other words popups :D....I mean if I went to a website and a chat window popped up, I would leave...its like as though you are being followed through the website :)

I would agree with you, except I have seen what it does for our business. Our customers love it and really respond to it. I agree, it's hard to believe. Of course, they probably don't realize that it means they are being followed.

Well thanks guys for your input and advice. I think I will probably go with Star Develop :D

Aww.... dont trust a book by its cover.

Reviews are the best :)

Why do you say so...I have heard some positive comments about Star Develop. Right now I am either going to go with Site Chatter or Star Develop....

Because IMO to know whether a product is good or not cant only read what they say on their side... must find out from people who have already used it

Thats what I am trying to do here but haven't heard people's voices on Star Develop or Site Chatter :(

Originally posted by SmokinDesign
I use help center live. its very good when you can get the sounds to work which I am fighting with right now. Check it out www.helpcenterlive.com

What happend to them?
I haven't been able to access their site.

me too

Either their host decided to cancel their account or maybe they are transferring hosts.

Could someone please advice me as to whether I should go with SiteChatter or StarDevelop since I need to get this setup right away. Also if you have some other recommendations that have not yet been recommended.

I would use CGI:IRC. you can get it here cgiirc.sourceforge.net/

looks like they are changing hosts..


Help Center Live is down for a couple of days while we move servers, and release the new website and version 1.2

You can download HCL 1.1 P1 from our sourceforge project page however, because 1.2 is being released in a couple of days you may want to wait.

I use help center live... :) Fits my needs perfectly

Thank you all for suggesting new names but I would really appreciate it if you could help me choose between SiteChatter and StarDevelop since I have looked into the other live chat solutions mentioned in this thread and I am only interested in the above mentioned two.

Please advice...thanks

SiteChatter looks like a PHPLive ASP which means that it is more than likely that development is not going to happen especially if the ASP license was for one version. Back in the old days, PHPLive didnt have a license that protected them against reselling and a few people resold the product hosted which looks like what SiteChatter have done. This means that it is an old version maybe 1.2 or something

StarDevelop on the other hand is not riding off the back of another live support comapny, and if it was me i would choose thyem because you know it is going to be developed more.

I personally use Help Center Live 1.2 which is great.

So, Yes, go with StarDevelop if you are choosing between the two, even though they have a lack of features at the moment (in my oppinion) you know that the product is being developed.

Hope that helped.
J.M

Thank You joemaster for your opinion...really appreciate it....looking forward for more suggestions :D

Originally posted by BVS
Thats what I am trying to do here but haven't heard people's voices on Star Develop or Site Chatter :(

I use Star Develop's Live Chat.

I highly recommend it. It's very easy to use and fully featured. Windows client is great, too.

Proactive chat -- I know it is included. However, it doesn't always work for me.

Good product, though. :cool:

Could you please post your URL since I would like to check it out realtime. Could you also elaborate as to what you mean when you mentioned that the Proactive chat doesn't work for you...Do they provide support?

Yeah, could we take a look at it please :)

I am planning to go with Star Develop for the reasons mentioned by joemaster since time is running out for me. Would appreciate any last minute suggestions/comments.

i have had a long experience with live support and have done a lot of background research on many products. As i said, if i were you, I would go with StarDevelop between the two if you cannot decided ;)

i bought stardevelp and loved it, its interface is great, and it builds into the .net framework of windows so thats a plus....

But beleive it or not i checked out helpcenterlive which proved to be almost identical to stardevelop as far as its capabilities, the winapp is more trimmed down but version 2 is almost out and blows away stardevelops....

To make a long story short i paid $50 for stardevelop and no i use helpcenter live instead which was free, but out of your only 2 choices i can honestly recomend stardevelop

1 question.... lets say i use stardevelop, do my clients have to install anything on their computers to enter live chat ?

I dont think your clients would have to install on their computers to enter live chat since I have gone to some sites with Star Develop and I didn't have to download anything.

Originally posted by Hades
But beleive it or not i checked out helpcenterlive which proved to be almost identical to stardevelop as far as its capabilities, the winapp is more trimmed down but version 2 is almost out and blows away stardevelops....

To make a long story short i paid $50 for stardevelop and no i use helpcenter live instead which was free, but out of your only 2 choices i can honestly recomend stardevelop


Completely agree, and this is why i use help center live too. With star develop i believe you can only have the windows application, but with help center live, you can have a windows and a web request monitor. With star develop, if you aren't on the computer that the app is installed on, its a no go for supporting your customers.

my mistake, ignore that about the no web client, i just took another look at their website and they do have one.

So I take it that Star Develop has a web interface too right...in other words you don't have to download something in order to provide tech support correct?

yes, as seen here.. http://livehelp.stardevelop.com/screenshots.htm they have a web and windows admin client

I am going for Star Develop...looks awesome and plus they might add new features shortly...overall I love the GUI :D

Man, that looks so nice, a friend had nothing but great things to say about his Star Develop.....mostly the GUI ;p

Yep, I am going to signup within the next couple of days and will let you guys know how it is :D

Well, there is this windows client for star develop that notifies you when someone comes to the live chat right ?

Is it like you can close the livechat window, but as long as you have the client on your windows installed and you on your computer, the customers will see you as online ?

StarDevelop is a very nice program, although I'm still partial to Kayako LiveResponse. It's definitely worth a try.

I would have gone with Kayako but there are some features that I don't like :D

I've been using crafty syntax live chat program since I first provided live support via my website. I'm getting more to dislike it very much as I read your posts in this thread. :D

It's time to get rid of that old fashioned crafty syntax program. From my survey/evalution so far, I'm tossing between Live Help Center and StarDevelop. ;)

One's free, and the other one's not. Hmm...makes it easier for me to make final decision.
You guys, pls keep posting though, especially those who've been using Live Help Center and StarDevelop. :)

Live Help Center? you mean Help Center Live :D
hope you enjoy

geez, how could i misspell that name...

I think I better go to bed now and stop posting for a while :D

flush(), congrats to u for making such a great FREE live chat program for us.

Anyway, good nite...
Irvin.....Zzzzzz

This thread has been very informative. Has anyone used Click Chat Sold?

I've been testing it for about a week now, and was hoping to find out what others thought about it. Thanks.

I have used both products before and find both have advantages and disadvantages. Both are great products. Both do their jobs that were intended for them.

Help center live has a live chat and helpdesk feature however Stardevelop Livehelp is just a live chat feature so they are able to put more energy into their live chat application.

However flush() who is the creator of help center live is a great guy who gives great support to his clientiel. He is also a frequent member of these forums.

Also stardevelop.com provides great support and are always willing to help you.

The reason i shifted from Help Center Live to Stardevelop was because i thought for an extra few bucks I would try out Stardevelop. This was in relation to the Winapp.

my votes on HELP CENTER LIVE and WINAPP ($30 on time fee)

well i am not use it, but i know it, You check demo on their site.

http://www.clickchatsold.com/

These days i am using groopz for one of my bank client. This is little costly but secure and fine for my client.
you can also check http://www.groopz.com

Eglim - if your client likes groopz they would love n-contact from www.netlert.com. check it out - we switched from groopz to them about two months ago and are so much happier.

wao, it have more options then groopz. But will try for my next customer. I not want to re train my existing customers

Some of the things that we like better than groopz are that the chat box will follow the customer when the customer changes the page (with groopz the box closed), if the customer came from a search engine or message board you can click on a link and the page they came from will open in a new window, you can cut and paste from the chat window, and you can set up "triggers" to automatically initiate a chat. We had a pretty smooth transition.

Does anyone have any experience with Xigla's Live Support?
xigla .com ?

Thanks,
Randy

We highly recommend Stardevelop's Live Help system. Very easy to use, and customers love it. It's a Windows XP look a like Live Support System that makes it very easy to communicate with your clients.

What: Help Center Live

Why: Price, pretty-reliable, operator pictures, tons of little features (most of which i don't use). Plus I hear the WinApp is nice, but only hearsay by me.