Kunal just released PhpSupportDesk V1.3. Major speed improvements using the zend optimizer.

It is really fast. Amazing!!! Thumbs up for the desk and Kunal.

We are very impressed.
:agree: :agree: :agree:


Chan

Originally posted by kunal
. . . . The only place where is states "The Php Support Desk 1.3
Copyright © 2001 e-phoria technologies. " is down at the bottom with a smaller logo. . . .I will reserve further comment until after I consult with my design team.

Hi Software,
You can change the logo at the top left hand side corner? The only place where is states "The Php Support Desk 1.3
Copyright © 2001 e-phoria technologies. " is down at the bottom with a smaller logo..

kunal

I'm with ksstudio,

This desk is great. Big deal if if the logo says "The Php Support Desk" afterall, that's what it is.

I've been using phpsupportdesk for a while now and it's great. Kunal seems very eager to constantly improve it. It has more functionality then wonderdesk, costs less, and is very fast :)

Sorry Kunal,

I like your software but no way we will ever buy it in this form.
We like to customize it our way, not your way.

If you want to advertise on our site you will have to pay for it just like anyone else. I find it very disturbing and a little bit cheap too plaster your name(and site adres) all over it.

I'd rather like you to do your own advertising.
Too bad because such a good product would sell itself easily but for me this way you are degrading your product from pro to a 100% NO!

Remove the stupid tags! It's so childish and you really don't need it...

I dont know what your smoking Dominco but name branding of a product goes with anything

From Microsoft, to RedHat, to FreeBsd, to any other software, name branding and copywriting a product developed by kunal is smart.

If its a form of advertising who cares, its his. Its your loss if you dont buy it.

I mean I would like to see you tell microsoft that you wont use there product cause of name branding. And if your a anit-microsoft person, call up red hat, suse, bsd, and or just about anything out there, and tell them that, and watch them laugh at you.

im on a Dell laptop right now, should I call up dell and tell them to remove there logo, and or pay me for advertising rights.

I mean come on, lay off the pipe on this one.

Kunal good product, go and stake your claim

Joe

Originally posted by Domenico
Sorry Kunal,

I like your software but no way we will ever buy it in this form.
We like to customize it our way, not your way.

If you want to advertise on our site you will have to pay for it just like anyone else. I find it very disturbing and a little bit cheap too plaster your name(and site adres) all over it.

I'd rather like you to do your own advertising.
Too bad because such a good product would sell itself easily but for me this way you are degrading your product from pro to a 100% NO!

Remove the stupid tags! It's so childish and you really don't need it...

Well, look at wonderdesk, you pay a fortune to have their name removed.

Originally posted by Domenico
Sorry Kunal,

I like your software but no way we will ever buy it in this form.
We like to customize it our way, not your way.

If you want to advertise on our site you will have to pay for it just like anyone else. I find it very disturbing and a little bit cheap too plaster your name(and site adres) all over it.

I'd rather like you to do your own advertising.
Too bad because such a good product would sell itself easily but for me this way you are degrading your product from pro to a 100% NO!

Remove the stupid tags! It's so childish and you really don't need it...

As already mentioned, you have copyright info everywhere. Even Wonderdesk's Mysql version for $1499.00 has their logo on it. You can have that logo removed for a mere $8499.00 if it's that important to you, and I'm sure Kunal would gladly match that price with no copyright info on his helpdesk :D

Your using a bulletin board right now that has a copyright logo on it. Just try and ask vBulletin to remove their 'childish' copyright info. You have to give credit where credit is due. If you want everything on your site to look like YOU created it, then either pay the big bucks, or develop your own. Even opensource software requires you keep the copyright info.

Have you ever read the MS EULA? It basically states that you don't own the software. You're just buying access to the software. It's never yours and it always belongs to us (MS). They have every right to put their name anywhere they want since it's theirs. Hell, they can even name the start button MS START if they want.

Same thing applies to adobe photoshop and any other program on the market.

To sum it up, this all applies to Kunal's program. It's his. By purchasing it, it's never yours. You're paying for a license to use the program. If anyone doesn't like it, then there are alternatives to it.

Wonderdesk, Dapperdesk, phpwebsupport, ticketsmith..endless possibilities.

Same as MS Office. Don't like it? Use Staroffice, corel word perfect..

Just my .2

Yup, you are right and that's why I will NEVER buy it. I still have that right do I?

Sorry, that's just how I think about it and like I said before it really doesn't need it.

About not owning the software is a whole other discussion in wich we again do not agree I think.
You mentioned Adobe photoshop but I don't see why. Images created with photoshop don't have to carry a tag "created with photoshop". Kunal's software does just that. Yes, we use photoshop but we don't have to put big neon Adobe advertising on top of our offices do we?

I was not talking about ownership but about the silly CREATED BY ME.

btw. I still think guy's with egos that big have very small [CENSORED] ;-)

Originally posted by Domenico
Yes, we use photoshop but we don't have to put big neon Adobe advertising on top of our offices do we?

No, but it says Adobe on the software itself..just like kunals..

There's a reason it costs a lot more to hire a developer to write software for you.

I imagine that Kunal would allow it to be removed if you payed him a certain amount.

we use photoshop but we don't have to put big neon Adobe advertising on top of our offices do we?

Hi Domenico,

Pls read what kunal said on the 3rd reply of this thread
You can change the logo at the top left hand side corner

Take a look at my site:
https://www.exa-bytes.com/support/helpdesk/

This is what we are actually allowed to replace the default phpsupportdesk logo with our own.

PhpSupportDesk is a great product with only $150 to lease and $250 to purchase the license. It has a lot of features and kunal always coming out with new updates and new features.

I agree with you all - who cares about having his name on it - he wrote it, not you.

Look at vBulletin, Ultimate Bulletin Board - they ALL require their copyright info on their page and if you don't have it, then they are in their rights to remove your account or file legal action for breaking their T&C.

Kunal, your software is excellent so ignore those who are unproductive.

--James

Originally posted by mkaufman


No, but it says Adobe on the software itself..just like kunals..


Oh come on, it is not the same! it would be the same if all the pictures I created with photoshop would shown ADOBE PHOTOSHOP in the picture itself.

Originally posted by Domenico



Oh come on, it is not the same! it would be the same if all the pictures I created with photoshop would shown ADOBE PHOTOSHOP in the picture itself.

Yes that would be bad - but the key word is created. You did not create phpSupportDesk - you only use it.

--James

Ok, POWERED BY PHPSUPPORTDESK.

Oh well, I HATE it and most of you love it.
It has got nothing to do with not being able to develop the software by myself.
If I would develop such software I would be ashamed to plaster my name all over it without giving the abillity to remove it.

I still think it is not professional and please stop comparing it with companies like Microsoft and Adobe because that is a totally different thing.

I didn't

People are mostly comparing it to other online software/scripts like WonderDesk, Ultimate Bulletin Board, vBulletin etc

You either lease a license or buy a license. You do not buy the right to remove copyright info or any other parts that they want on there unless you pay extra to unbrand it.

As Kunal has said, you can change the logo at the top but everything else must stay.

We cannot force you to buy it, but look at these
http://www.wonderdesk.com/price.html
emailing sales@jelsoft.com to ask them about their unbranded license would be good too (vBulletin).
Same goes for InfoPop & UBB.

Anyway, we ain't gonna win this as there is no winning arguement. You either buy the software and live with the T&C or don't buy it - it's your choice.

--James

has anyone noticed the security hole in this support system by a user just being able to type in the url to a ticket such as:

http://www.domain.com/support/users/qview.php?qid=XXX

where XXX is the number of a ticket and since the tickets are incremental in order, it isnt hard to figure it out.

I dont know if this was fixed in the next version (1.3) but i know 1.2 has a huge problem.

a user must be logged in of course first.

Originally posted by utman
has anyone noticed the security hole in this support system by a user just being able to type in the url to a ticket such as:

http://www.domain.com/support/users/qview.php?qid=XXX

where XXX is the number of a ticket and since the tickets are incremental in order, it isnt hard to figure it out.

I dont know if this was fixed in the next version (1.3) but i know 1.2 has a huge problem.

Hi,
The issue was resolved in version1.3. Also, please email such problems to me. I dont mind you mentioning that there is such and such problem, but please dont post the total and complete description on public boards like this. For the sake of your support desk and others.
Thanks
Kunal

Hi Kunal,

Can you give us (me) your statement about having your URL imbedded please or don't you care about it.
I would love to hear what you have to say about this.

Thank you,
Domenico

Domenico, you can choose to purchase the script or not, but what you are asking for is unreasonable and the script puts a tag line just like any other desk/script out there.

Wonderdesk is the best example. Their logo/link is on the pages.
Vbulletin - notice at the bottom of the page, link to vBulletin.com

Of course he cares about it, he wrote the script, thus the name is on there. This is all just general observation, I don't use the script, nor am I writing this because Kunal is a moderator here.

If you were arguing about how you'd never use vBulletin because their link is at the bottom, I'd tell you the same thing. Why do you think you should just be able to remove this information?

Just as if you were demanding the removal of 'Powered by vBulletin 2.0.3 (http://www.vbulletin.com)', you'd simply be wrong.

Even open source scripts require the author and link to the GPL - but if this is so important to you, you'll have to seach for a script where the author doesn't give a crap about the script enough not to put their name on it. I'm sorry, but I don't know of any off hand, nor is this thread about, "Any help desk scripts that don't require ownership tag lines?"

Maybe you need to start a new thread and stop flaming our little moderator guy. I do see it as flaming since you somehow think this case is different that *every* other script out there.

I don't think Demonico has a problem with the vBulletin type branding at the bottom.
I believe it's more about how often "The Php Support Desk" is mentioned on the log-in screen.
Don't matter to me. I don't use it. (not enough business :bawling: )
But, I can see his point.

Well, he didn't say that if that's what he meant...
Originally posted by Domenico
Sorry Kunal,

I like your software but no way we will ever buy it in this form.
We like to customize it our way, not your way.

If you want to advertise on our site you will have to pay for it just like anyone else. I find it very disturbing and a little bit cheap too plaster your name(and site adres) all over it.

I'd rather like you to do your own advertising.
Too bad because such a good product would sell itself easily but for me this way you are degrading your product from pro to a 100% NO!

Remove the stupid tags! It's so childish and you really don't need it...

Kunal may have been attmpting to avoid confusion (and copyright infringement) by actually naming the product in the following paragraph:

To use The Php Support Desk, you must setup a customer account. If you have not yet done this, go here to create a new customer account. If you already have an account, type in your username and password below to enter The Php Support Desk.
This could have been made generic somehow, and the table heading for the Login box...
Login to The Php Support Desk
Could have been simply: Login:

These are specific requests, and I understand that, though it helps to *say* that if that's what you meant. I get the feeling he'd rather not have any tags though (what I got from reading the posts obviously, as you can tell by my other post).

Yes, I was talking about just that. I think it should be 100% customizeable!

Chicken; we are talking about PHP SUPPORT DESk, not about all those other scripts and programs. I don't care if the whole world thinks it's not a problem. I stick with my own opinion and that is that it sucks.

I think this program would be better without the DONE BY ME tags all over it.

If I visit a site with all these copyright lines from every company all over it I click it away very fast because it doesn't give me a professional feeling. But hey that's just me.
I know most people prefer their cars with all the stupid POWERED BY XYZ GTI TURBO TWIN BI VERY FAST tacky lines and FAST STICKERS on the back of their car. I drive mine without anything on the back and I think it has way more class. Most people will only see just that when I accelerate anyways ;-) I know what is under the hood (together with some who have the knowledge) and that is more than enough.

Respect to Kunal for making a good product but I was only saying that I would never buy it because of the tags all over. Nothing more nothing less. Period!

Errr... I think what I can get Domenico is trying to ask for the author to replace or change The Php Support Desk on all the pages to his desired name such as mysite help desk or something like that but not for the copyright notice and link on the bottom of every page.

If Domenico is thinking of this... it is reasonable but many of us is going to misunderstand of what Domenico is saying initially ;)

Is it what you mean Domenico? I am just guessing :eek:

Choon

Well, sort off.

Thanks for backing me up here but let's just forget about it since it is something personal.
I know many more people don't like it or think different about it but in the end the majority are allways right and the minority just have to shut up.

This is what we call, democracy ;-)

Hi,
Sorry I havent posted anything sooner.. my connection has been freaking out at me :(

As for the change in the login page, where it says log into the PHP Support Desk, this has been fixed and will show your sites name.

I have always maintained that I am welcome to suggestions... I have recieved a lot of suggestions from people using the desk as well as not using the desk.. and i am trying to do my best to incorporate all of them.

If you have any more questions, suggestions, or complaints.. please feel free to email me.

Kunal

<<MOD EDIT:>>
Please note that this thread is only about one helpdesk.
<</MOD EDIT>>

I am having all sorts of problems with it...i download the zip, unzip, upload and then get currupted file errors no matter how i upload it. i tried downloading it directly to my server and unzipping it there and i receive the same errors. it also is having problems with posting because it does not show more than 1 post for the user and 1 post for the tech. it show the ticket being updated but you cant see the update.

Do you have Zend Optimizer installed on the server?
ZendOptimized files will appear to you as corrupted.

James

I use the program..
Works Great...
Support Is outstanding and they are always willing to help you out.
Frequent updates make it even better......

btw, any script you buy most likely comes with some sort of copyright info on it, unless the script was made for you specificly or payed for the copyright to be removed.

The application looks great, and by the feedback it seems that almost everyone likes it, but still I have difficulty approving the purchase of software that I can not trial install on our servers.

I know that this is a delicate issue, but still, I wonder how many more sales could have been gained by allowing for a limited trial.

As much as I like what I see, it is more likely that I will purchase one of the other help desks that we have been given an opportunity to try out first. The practice of "try before buy" has helped us to narrow down our choices dramatically.

Unfortunately, The Php Support Desk will remain an unknown as I prepare to authorize the purchase of a product costing more than 4 times as much. Would The Php Support Desk have been a better choice? My guess is that I will never know.

Originally posted by utman
I am having all sorts of problems with it...i download the zip, unzip, upload and then get currupted file errors no matter how i upload it. i tried downloading it directly to my server and unzipping it there and i receive the same errors. i'm having the same trouble :(
i've attached a snap of my phpinfo to show that i do have zend optimizer installed.. maybe its because my OS? i get the error:
Fatal error: Corrupted encoded data detected in C:\apache\htdocs\supportdesk\install.php on line 0
i've been waiting for kunal to come online so i could ask him directly.. but i thought maybe someone whose running it would now also..

upload the zended file in ascii not binary

-john

Originally posted by rjbutler
The application looks great, and by the feedback it seems that almost everyone likes it, but still I have difficulty approving the purchase of software that I can not trial install on our servers.

I know that this is a delicate issue, but still, I wonder how many more sales could have been gained by allowing for a limited trial.

As much as I like what I see, it is more likely that I will purchase one of the other help desks that we have been given an opportunity to try out first. The practice of "try before buy" has helped us to narrow down our choices dramatically.

Unfortunately, The Php Support Desk will remain an unknown as I prepare to authorize the purchase of a product costing more than 4 times as much. Would The Php Support Desk have been a better choice? My guess is that I will never know.

Urm... why do u need to download it to see what it is like? I doubt Kunal or most others would let you trial it on your server. What you see on the phpsupportdesk website is what you get, so providing your server supports PHP4, Zend Optimiser and MySQL then it will work.

--James

Good point wild :) there are full demos on the site...

Wild & Crazy ... Like I said, it's always been a sticky point.
Perhaps you are among a select few who have never had an application fail to install as easily as advertised, or not perform quite to your expectations. If that is the case, then congratulations!

A large part of my work is consulting. I find solutions for my client's needs. As unavoidable as it may seem, I simply can not afford to be wrong when recommending a product or service.
When my clients push the start button, everything has to work.

For the record, the online demos illustrate what seems to be a well made application, the author deserves much praise. But I am sure I don't have to remind you that the demo is of their application running on their server. You could argue that all you need is PHP4, Zend Optimizer and MySQL, but lets face it, Linux distributions though alike in most ways, can be different just enough to cause all kinds of time consuming problems.

As to other Authors allowing for trials of their software, the list would be overwhelming. But let me leave you with this ... Journyx Time is a time, billing and pm application. They offer a free 10 user version, (like a trial). Since we tried it two years ago, we have recommended and installed over 120 of these 10 user trials, 90% of which extended their user base past the 10 trial users, creating substantial sales for Journyx.

Just out of curiosity has the speed improved? I know when Carlos was running it at WH the speed was terrible, over a second to generate a very simple page, then mysteriously the time taken to generate the pages disappeared - which I guess is because it was so slow. So does anyone know if it has improved?

Speed, its fast, i never had a problem with the zended one at all.. just as fast as it was when it wasnt zended..

as for the trial, why dont you take it up with the owner.. email him...and explain your reasoning

-john

Originally posted by Crazy
just as fast as it was when it wasnt zended..

That's the part that worries me.

?

Well last time I used it, it took 1.2 seconds to generate the front-page after logging in, there were only 7 tickets being displayed in the list.

Actually we have had the support desk for about 5 months now, and well we just dont really get that many support tickets, so in the upcoming months we will be taking it down.

Though the program is done well, we really arent a big fan of it.

We are looking some of the newer programs out there that give us more ability to micromanage our techs.

I think many of these desks handle the customer support but as GOD in my company I want to be able to assign things to do for my techs, calenders, and almost like a intranet

The Kayoko one or whatever is close to what we want almost like a support desk/intranet for our company. Something that will handle support tickets but also handle managment of my techs .

I wish Kunal good luck, but at current point I want a program that manages my techs more then phpsupport desk does.

I rate support desk great for customers and weak for internal managment, which is what I need especially with techs on a global scale

Joe

then there is something wrong with your server

what server are you talking about

all servers are fine

not you jbiz


KDAWebServices - Well last time I used it, it took 1.2 seconds to generate the front-page after logging in, there were only 7 tickets being displayed in the list.

Originally posted by Crazy
then there is something wrong with your server

It wasn't my server, but I can say that there was nothing wrong with it.

i forgot that i posted here :o
i was getting errors when trying to install it locally on my pc to integrate it with the redesign im working on for our site before uploading everything. after kunal tried helping me for a while, i think its probably something wrong with how i've got things setup locally... uploading the desk to my website online it worked flawlessly.

here comes a stupid question, is there a way to unzip files so they are ascii locally? maybe that's the problem? :cartman:

Version 1.3 that was issued has all sorts of bugs in it and i was wondering if anybody new when the next new version is going to be out. kunal hasnt responded to much of anything lately

soon.. and i am sure if you email him he will get back to you ASAP

Originally posted by WildWayz


Urm... why do u need to download it to see what it is like? I doubt Kunal or most others would let you trial it on your server. What you see on the phpsupportdesk website is what you get, so providing your server supports PHP4, Zend Optimiser and MySQL then it will work.

--James


There is nothing above testing software on your OWN machines. Most BIG companies let you test it and they know why. Like I want to take my speakers and cd player home for a test drive and listen to it for a while before I buy it. Most shops (I'm talking HIFI here will let you do that, if not you are buying at a crap store). You can test drive your new car too so why not your new software?

You can see how the installation goes and if you will get any troubles trying to do so.
I could go on and on but TRIAL software is really is here to stay because it will get you more customers or and here we go, less customers if your software stinks (that could explain some things) ...

Originally posted by Domenico



There is nothing above testing software on your OWN machines. Most BIG companies let you test it and they know why. Like I want to take my speakers and cd player home for a test drive and listen to it for a while before I buy it. Most shops (I'm talking HIFI here will let you do that, if not you are buying at a crap store). You can test drive your new car too so why not your new software?

You can see how the installation goes and if you will get any troubles trying to do so.
I could go on and on but TRIAL software is really is here to stay because it will get you more customers or and here we go, less customers if your software stinks (that could explain some things) ...

Excellent! I will ask all software vendors if I they can send me their software - I promise I will delete it from my PC afterwards and return it.

As if. I know what you are saying, but returning a hard item is different from returning something you can potentially copy and keep. Maybe Kunal SHOULD release an extremely cut down or 'Lite' version instead.

--James

Originally posted by WildWayz
[clip]Maybe Kunal SHOULD release an extremely cut down or 'Lite' version instead.

--James
I'm sure that Kunal is listening, and if he finds the economic need to support a "try before you buy" or "lite" version, that he will put the extra work into the project needed to support either of these modes.

I'm not sure I'd bother if I were in his shoes. There is only so much additional business that either of these models will bring in, and they add a significant amount of effort to his project.

Berating him for his current business practices is certainly not going to get him to bend over backwards for your sake.

-t