franklin
10-11-2001, 01:32 PM
As part of our continuing effort to improve our network operations, we were investigating different collocation facilities and network providers partners.
Our current provider disconnected our bandwidth prematurely without our knowledge. The disconnection occurred on October 9, 2001 – 7:00pm Eastern time.
Once we discovered that this was not a technical problem, we were at the mercy of our provider’s administrative offices who operate between the hours of 8:00am and 5:00pm Mountain time. The servers, routers and data were unaffected.
Once the provider’s proper parties were identified, we worked in tandem with the administrative team to resolve the issue. The connection was restored at approximately 5:15pm Eastern time on October 10, 2001.
To reiterate, any downtime is unacceptable. We are accelerating our efforts to distribute our network operations, thus ensuring the reliability and “Red carpet” service that WebShowHost is known for.
Paul Loffreda, CEO
WebShowHost, LLC
800-681-9757
Our current provider disconnected our bandwidth prematurely without our knowledge. The disconnection occurred on October 9, 2001 – 7:00pm Eastern time.
Once we discovered that this was not a technical problem, we were at the mercy of our provider’s administrative offices who operate between the hours of 8:00am and 5:00pm Mountain time. The servers, routers and data were unaffected.
Once the provider’s proper parties were identified, we worked in tandem with the administrative team to resolve the issue. The connection was restored at approximately 5:15pm Eastern time on October 10, 2001.
To reiterate, any downtime is unacceptable. We are accelerating our efforts to distribute our network operations, thus ensuring the reliability and “Red carpet” service that WebShowHost is known for.
Paul Loffreda, CEO
WebShowHost, LLC
800-681-9757