I am looking for a support ticket helpdesk with these requirements. Any recommendations?

1) Does not requires login or registeration. Customer can send in emails and script will log it with a tracking number.

2) Send the full support response via email to the customer instead of sending an email notification requiring them to login in to view the response.

(I was thinking of PerlDesk but it requires the customer to login to to view response. Pls correct me if i am wrong.)

3) Multiple support emails.

For example if customer send a ticket to support@domain1.com, when we response the script uses support@domain1.com to reply. If customer send to support@domain2.com, script will reply using support@domain2.com


I think Cerberus has these features but are there any other options?

This was discussed here:

http://www.webhostingtalk.com/showthread.php?s=&threadid=230071

I am sure you will find more in the Running a Web Hosting Business area.

Thanks. I read that thread before. :)

I asking for recommendations for a script that fulfills my 4 requirements. Thanks.

PerlDesk will do that. You can set it so they don't have to log in.

Can PerlDesk do these?

2) Send the full support response via email to the customer?

(instead of sending an email notification requiring them to login in to view the response.)

3) Manage multiple support email addresses.

For example if customer send a ticket to support@domain1.com, when we response the script uses support@domain1.com to reply.

If customer send to support@domain2.com, script will reply using support@domain2.com

I highly recommend Kayako eSupport. I'm getting this software next month. Currently I'm using InverseFlow HelpDesk which will also do what you are asking however Kayako eSupport has many more features and is more user friendly.

really, InverseFlow fullfills these 3 requirements?

1) Does not requires login or registeration.
2) Send full support response via email to customer.
3) Manage multiple support email addresses.

Does Kayako eSupport meet these requirements also? I thought esupport requires the customer to login in order to view response?

Kayako eSupport is not bad i like purlbill

esupport does not fulfill my 3 requirements.

For a opensource solution, you can also try:

http://phpsupport.jynx.net/

(ChrisS on these boards codes it, he may be willing to work with some users on making it a viable replacement for Kayako/PerlDesk, it's already a great product though.)

Originally posted by Rain Maker
esupport does not fulfill my 3 requirements.
Actually, it does.

It can send the full support response via email to the customer?

I thought esupport send an email notification to the customer and they need to click on a link in the email to view the response on the website?

Nopes. Client never need log on at all. All done via email.

NexDog is right. It can be done all by email.

can it manage multiple support email addresses?

It can. :)

It can do almost anything, it is awesome. You can pipe email to sales or support or anywhere.

Thanks a lot. NexDog!

Rain Maker .. Definetly take a look Kayako.

Great product!

Yep, i make custom hacks to fit peoples needs.
http://phpsupport.jynx.net If you find areas you want to fit your needs ill be happy to modify it for anyone, and its free ;P

Just email me

Try A Plus Bill at Aplusbill.com ,they have support system which meets almmost all your requirements.