Hi,

I've been looking to outsource my current support tickets to another company. However, my major concern is that customers will realize I am outsourcing support if the person hired can't speak good english.

Does anyone know cheap companies with good support?

Thanks.

Why not just hire someone to do dedicated support that speaks fluent english? I'm sure your customers would prefer that over a supposed 24x7 support.

Get a support company in the same country as your in or even the same state. What happens if taking legal action is required and they are over in some country on another continant?

fluent english in writing is not a big deal, all indians speak english very well so no need to worry, even in phone support, if the user got good support then he will not ask why the accent is not american

There are a lot of good Indian support companies who are very fluent in english for both telephone and helpdesk support and when you require Live Chat support. Here are some to start off with:

www.supportresort.com
www.instacarma.com

Good luck and hope eveyrthing works out fine for you.

Originally posted by 2Mhost
all indians speak english very well so no need to worry

I'm afraid I have to call Bull S*** on this statement. It's like saying all NewYorkers are nice.


In related news....

http://money.cnn.com/2004/01/28/technology/techinvestor/hellweg/index.htm


Kind Regards

yeh that statement is false, recently Dell that outsourced all of its tech support to India, had so many complaints about Indian accents that were too heavy that they moved some jobs back tot he usa, but only a few mainly in the corporate customer service sector, a s they didn’t want to lose that clientele.

I wouldn't mind it if it was a tech in India, so long as they can speak English. I've heard horror stories on how atrocious some people's english are, thats why I ask.

Anyone currently outsourcing support, and know of good cheap companies? Instacarma looks pretty promising, anyone know about their English skills? :)

ring them and ask ;-)

Originally posted by johnnyb3
I wouldn't mind it if it was a tech in India, so long as they can speak English. I've heard horror stories on how atrocious some people's english are, thats why I ask.

Anyone currently outsourcing support, and know of good cheap companies? Instacarma looks pretty promising, anyone know about their English skills? :)

I don't care at all where they are as long as the English is fluent and correct and they know what they're doing. HOWEVER lots of the overseas outsource leaves a LOT to be desired on the English fluency front, as do a lot of the US based foreign techs, location isn't the issue, whether they speak/type fluent English is, heck I can think of more than a few whitebred good old US of A born teens I wouldn't let near a helpdesk ticket due to their ungodly bad English.

Ahh, Gary is being biased against us southern rednecks down here!

I hears ya man, us rednik, we cant spel werth a flip at al.

Originally posted by amd_duron
Ahh, Gary is being biased against us southern rednecks down here!

I hears ya man, us rednik, we cant spel werth a flip at al.

Hey I'm in North Alabama there is no more redneck than that (well cept maybe South Mississippi and Middle Tennesse and all of Georgia).

Dell UK have outsourced support to India. Anytime I need to call up I get some bloke who can't speak fluent english, can never understand what I am saying, then is unable to help me and forwards me to someone else to start it all over again.

I'm sure this applies no matter what country you outsource to if English isn't their native language.

I would recommend outsourcing to a country where the primary language is english, or a well proven "foreign" company, mainly for your customers sanity.

Originally posted by johnnyb3
However, my major concern is that customers will realize I am outsourcing support if the person hired can't speak good english.



Take this as a joke,

The proper way to phrase that sentence would be "Speak english well"

sorry had to for my only ironic sense of humor, but I myself am interesting in some suggestions of companies to look into.

Originally posted by Lippy
Take this as a joke,

The proper way to phrase that sentence would be "Speak english well"

sorry had to for my only ironic sense of humor, but I myself am interesting in some suggestions of companies to look into.


LOL! Too true!


Kind Regards,
Darrell

:D