sodapopinski
10-09-2001, 11:52 AM
OK, let's say I have 2 webhosting packages.
and recently my client which using package A would like to upgrade/downgrade to package B.
I was wondering if he need to re-input his/her CC info into a 2checkout form again, or I could change the amount of the recurring fee through member area?
thx.
Soda
Chicken
10-09-2001, 11:32 PM
Though I don't use 2checkout, usually your customer would have to sign up for the lower package (annoying thing about 3rd party). You should email them asking if you can somehow assign customer #XXXXXXXX (or transaction #XXXXXX), to a different product, and *maybe* they would be willing to do that.
This is one thing I hate about the 3rd party processors. That and what to do if the customer goes over their plan and you need to bill them $3.00 more that one month (seems lame to ask them to fill in cc details again for $3.00 one-time), or if they want to upgrade package (same problem as downgrading).
brandonk
10-10-2001, 06:44 PM
I'm not sure about 2checkout, but I know that RevEcom will do it for you. Just create a ticket in the control panel, and usually that day they'll have changed the charge amount.
jason_s
10-10-2001, 07:07 PM
This is a good question...
I haven't had this experience yet...anyone else?
Sesran
10-11-2001, 10:02 PM
Originally posted by sodapopinski
OK, let's say I have 2 webhosting packages.
and recently my client which using package A would like to upgrade/downgrade to package B.
I was wondering if he need to re-input his/her CC info into a 2checkout form again, or I could change the amount of the recurring fee through member area?
Well I took this question and asked them, here is the responce I received:
From 2CheckOut.com support
Hi,
No the buyer would need to fill out another order , thereby approving the
change.
Thank You
ReflexHost_M
10-12-2001, 02:26 AM
It would be nice to see 2checkout introduce features to support this, or make their system a little more customiseable...
Matt
Sesran
10-12-2001, 05:48 PM
Actually, we really like it. The down side is that they do not have customizable fields, but we just set up a separate form that connects right to the payment gateway. Has one of the best rates around and looks very good customized. Almost looks like part of our site. I do not want to post a link to it here because it would be a form of advertising, but if you contact me I will send you a link to look at.
