I got an email this morning addressed from customer service at NetSol. Instead of the usual canned reply to my query, the email contains a series of messages to NetSol complaining about the handining of charge card transactions.

The notes complain about the inability to use charge cards., getting a "charge card denied" message only to find NS has charged their card anyway (sometimes more than once), and other problems. My note to NetSol was tacked on the end.

Could a disgruntled employee at NS be pulling some mischief?
:eek3:

maybe they just accedently sent it to you

Originally posted by multipleimage
maybe they just accedently sent it to you

Maybe... but the email looks too deliberate. Like someone cut and pasted a bunch of emails together. Very strange.

Originally posted by SumBodyElze


Maybe... but the email looks too deliberate. Like someone cut and pasted a bunch of emails together. Very strange.

that does sound strange..

Originally posted by multipleimage


that does sound strange..

Yes... at first I thought it was sent to me by mistake. Then as I read on, I noticed it was several emails from different people around the world writing TO NetSol... then I saw my note to NetSol at the end and I began to suspect "foul play." :D

Interesting side note: One of the messages has the customer's VISA number and exp. date all spelled out. (Written by the customer, not NS).

Originally posted by SumBodyElze
Interesting side note: One of the messages has the customer's VISA number and exp. date all spelled out. (Written by the customer, not NS).

In my opinion, I think it is a good idea to contact their senior management about the note. If you can find a way of sending it to them, something other than webmaster@networksolutions.com. The reason is because even if that was deliberate, it is a security violation. They gave out customer information and I sure as %&*# would not be happy if that were my information. They need to be made aware of the problem.

Originally posted by markblair
...it is a security violation. They gave out customer information and I sure as %&*# would not be happy if that were my information. They need to be made aware of the problem.

I agree... now how to go about it. They are so abysmal with day-to-day transactions... I would hate to forward it to them and have them think *I* originated it.

I would think they would have to prove you sent it and cannot just blame you, however, I do agree that contacting them is a struggle in itself. I haven't checked out their web site recently but maybe there is a way to contact either the webmaster or a chat??? If so, I would briefly mention the issue and ask how to speak with someone who makes decisions around there.

The only method I know of (other than the ever popular phone and fax) is to use the very email form that all these other emails were gleaned from.

This should be interesting. :D

I have actually had pretty good success talking with NSI on the phone. They answer their toll free line 7x24 (as far as I know).

When you get someone on the line I would suggest that you say that you recieved an inappropriate e-mail from them and you would like to speak to a manager or supervisor.

That is usually enough to get their attention and get the right person on the phone.

Just my 2 cents,

Frank

What's their phone number? I have never been able to find one that takes you to customer service let alone anyone at their company.

Here is the page with their phone numbers http://www.netsol.com/en_US/help/phone-us.jhtml. There is also a link to a chat, but I have never used that.

Frank