Yesterday i wanted to buy a domain name from stargateinc.com. The com, org and net for "atlikarincam" were available. But i couldn't finish the sign-up proccess because of a credit card problem.

When i wanted to try to register again today at stargateinc, it said, all com, net, and org is NOT available for "atlikarincam". But when i tried other whois search engines i see that they are available.

And i buyed the domain name from another domain reseller and with the same credit card.

You can check yourself. atlikarincam.com, org, net aren't available at Stargate and try another whois search.

What do you think about this?

I also noticed this problem before. I think there is a little problem with their WHOIS system.

Originally posted by aylakaya
Yesterday i wanted to buy a domain name from stargateinc.com. The com, org and net for "atlikarincam" were available. But i couldn't finish the sign-up proccess because of a credit card problem.

When i wanted to try to register again today at stargateinc, it said, all com, net, and org is NOT available for "atlikarincam". But when i tried other whois search engines i see that they are available.

And i buyed the domain name from another domain reseller and with the same credit card.

You can check yourself. atlikarincam.com, org, net aren't available at Stargate and try another whois search.

What do you think about this?

It has happened to me before in the same way as you've described. I think it has to do with the cookies that's stored from the part when your credit card did not go thru that caused the domains to be unavailable @Stargateinc.
It should thru the next time around, but make sure you first delete the cookies.
Also, in regard to your credit card not going thru the first time, it also had happened the same way to me too (even when I know that my credit card is good) several times when registering a domain or transferring some domains to them too.

i had cleaned the cookies.

After i have sent them an a-mail about this and written it on this forum, just now i see that atlikarincam.org and net available. But com is not available. Because i bought it form another reseller.

It just sounds like a bug in their system. They reserved the domains for you as you almost completed the process. If you were unable to complete the process you probably could have emialed them explaining what had happened and they could have looked at it. Might be a nice idea to let them know what happened so they acan take a look for others.

Originally posted by Chicken
It just sounds like a bug in their system. They reserved the domains for you as you almost completed the process. If you were unable to complete the process you probably could have emialed them explaining what had happened and they could have looked at it. Might be a nice idea to let them know what happened so they acan take a look for others. I have done this exact thing.
They were quite prompt and apologetic in resolving the situation.

i sent them two e-mails. One, after i couldn't finish the process and one, after i saw on the site that the domain names weren't available. And i told them that i would talk about that on the web hosting site forums. But they didn't answer my two e-mails.

Originally posted by Chicken
It just sounds like a bug in their system. They reserved the domains for you as you almost completed the process.

Something similar happened to me the other day with StargateInc. I tried to register a .com but after pushing the final "place the order" button, all I got was a blank screen. I wasn't sure if my order had gone through or not.

I e-mailed, waited a couple days, and wasn't sure what to do. Luckily I had used a one-time-private-payments AmEx#, so I cancelled it, got a new one and registered the name successfully.

A day later they replied to my original e-mail telling me that they had had some sort of trouble and that I should register again (at that point I already had and it had gone through fine)

So that's one thing, some WebSite CC issues, whatever. no harm no foul.

BUT, after successfully registering the name, I went back to StargateInc to see if it was in their Whois, and not only did the .com show up as "unavailable" (as it should have) but the .net and .org ALSO came back as "unavailable". This was obviously not true, as the .net and .org names aren't registered to anybody. A couple days after that StargateInc Whois accurately reflected that only the .com was "unavailable".

I thought that maybe they autmatically "grab" the .net and .org in the hopes that maybe they're valuable... or maybe it's just a bug. :)

Yeah something almost the same happened to me:

I needed to register two domain names, I thought of Stargateinc.com. Well I filled in all the info and I paid (I didnt have an existing account). However it took me to a completed.asp page and *no* info on it. When I whois'ed the domains from Stargate they became unavailable but on other registrars they were'nt. Anyway I waited a day and viola they became available the next day. And I tried again it worked.

I think the problem is that when they connect to VeriSign PayFlow and the card gets declined the code enters into a loophole which 'locks' the domain name and it does'nt clear out until the registry refreshes.

I think they should really check the code they're using. Aside from this problem I think their service is pretty nice.

Regards,

Asher.

I just tried registering a couple of domains and got the same problem. Obviously still not fixed. Have sent them an email message.

dev did you get the same error as me??? I've also sent a few notices, PM me if you get a response.

Regards,

Asher.

What I got was "domain not available", when in fact they were. I just registered them with another registrar.

Also had this problem. Registered a domain, and only their whois showed it was unavailable.
After a few days it still didn't resolve, and the money was credited from my credit card.
Sent them a mail, and two days later the domain was working fine.
But this way it took a week to get it working, will it normally only takes 2-3 days.

ah ok so it wasnt available in the first place with stargateinc. Then i do believe my error was kind of different. Because i already placed an order and got a blank page -- later those domains got block and unblocked the day after.

Regards,

Asher.

I've had that same thing happen at Dotster recently, so I went to Stargate and had it registered. So evidently the problem isn't just Stargate. Actually the problem is probably with the WhoIs pool everyone other then NetSol uses.

If it's the WhoIs database, I would have thought that it would be the other way around. i.e. the domain would show up as available by default. I am assuming the database only contains entries for registered domains - the opposite would be impossible.

Depends on the architecture. When someone goes to register a domain, perhaps in the process (prior to submitting credit card info), the domain is entered into the database (in case there are simultaneous users wanting to register that same domain name. can only be registered once rigtht?) and flagged. Once the credit card info is processed and the domain name is assigned then the flag is removed. Further assuming if someone went through the process of registering a domain name but backed out at the very last minute, the domain name would be in the database and flagged. And, maybe there's some specified timer to remove the flag and domain name thus showing up in the register as again available.

I don't know the inner-workings of the WhoIs database or the front end systems, but this scenario certainly seems feasible.

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Originally posted by DefHosting
Depends on the architecture. When someone goes to register a domain, perhaps in the process (prior to submitting credit card info), the domain is entered into the database (in case there are simultaneous users wanting to register that same domain name. can only be registered once rigtht?) and flagged.

This may happen in extremely rare cases, but not very likely in practice. After all, what are the chances of someone else doing a search for exactly the same RARE domain that I want to register, at precisely the same time as me AND for different domains.

I think the fault lies in the script.

Its definately an error in their coding, VeriSign's PayFlow is quite 'sensitive' about certain things.

Regards,

Asher.

Hello
Whats happening here is that Stargate check against a database made up of the global whois and all the domains they have recently registered.
This is to prevent e-mail slike "I just registered my domain, how come its still for sale?".

However, they add the domain to their list of registered domains at the check out stage.
If you hget the famous "white screen" it means they have lost their connection to Versign and the registration has not been processed.
However, the domain has already been entered into their temporary list of recently registered domains so it will show as unavailable when you llo it up again (but usually without a hyperlink to their whois).
They clear out their temp list every so often.

Gordon

Yes this is *exactly* what is happening.


Regards,

Asher.

Their site now seems to be completely down. Taking some of my smaller sites who use the dns servers of stargate with them. :(

Yes, It is indeed down,

One of my customer called to say his site was down , We looked at everything as foind out that the Dns part was not working, Aslo as we cannot see whois records for any stargate domain i did not know if they had modified name servers or anything

And when i ask them they say yes we use stargate name server bcos they dont want to use ours,

I guess we cant help or be held responsible for this

Regards
Manish Kapadia

They're back up.:rolleyes:

Breathes a sigh of relief............

Whenever something like this happens I think the supplier has gone under - especially when they don't answer the phone.

Business as usual I guess.

Gordon

Originally posted by dev
What I got was "domain not available", when in fact they were. I just registered them with another registrar.

For those interested, just received a message from Stargate saying the problem has been corrected. Haven't tried it again though.

I had the same problem. Called them and tried second time but to no avail.

On my third try, I closed the browser, opened a new one, and started the whole process again. It works. This is a browser, session and cookies related problem.

:)

Stargateinc is one of the cheapest ICANN-accredited domain name registrars.

You can expedite to solve their problem by letting them know. They welcome critiques and feed back. Point your browser to http://www.stargateinc.com/pages/critique.htm to notify your problem.

It will take some time for them to solve the problem, because it involves testing on different browser and version .

Collief

Originally posted by collief
I closed the browser, opened a new one, and started the whole process again. It works. This is a browser, session and cookies related problem.


They have already acknowleged the problem - and fixed it.

Good to know.

Just checked to see if they have really fixed the problem. Apparently not. It is still showing domains as unavailable when they are available on other registrars.

Ah well, will just have to register elsewhere in future.