Dan_K
10-03-2001, 01:59 PM
I have had a site hosted by AITCOM.net for almost exactly 4 years. During that time service, for the most part, was adequate. This past month has caused me to move my site due to the utter incompetence of their technical support which caused my site to either be unavailable for hours at a time, or when it was up, causing CGI scripts to fail to perform.
Starting at the end of August, AITCOM apperently performed some kind of "upgrade" to the Apache servers. I discovered this upgrade when several CGI scripts stopped working. It took them 4 days to correct the problem. A week later I had problems with mail not being cleared from the mailqueue. Their attempts to fix that caused the CGI scripts to stop working again. They took another couple of days to fix them again, despite my giving them the ticket numbers relating to the exact same issue. They then apparently performed another "upgrade" to the server. Now POP/SMTP took at least 20 seconds to connect and so did any script that sent mail. (Who waits 20 seconds on a site when they press send?) Their attempts to fix that problem once again corrupted severl Perl modules and caused my CGI scripts to stop working again. This went back and forth for a week and they then decided to move my site to a new server. Great, scripts working fast, POP/SMTP connections back to less than 1 second to execute. Then, about 3 hours later the site went down. Of course they didn't know it was down until I contacted them. This went back and forth for several more days. (I know, I'm too patient.) So, while they allegedly attempt to fix my now broken CGI scripts I signed up with a new host. I'm still getting regular updates from them that they're still working on the problem. "Our System Administrators are working diligently to troubleshoot this issue for you." Meanwhile, DNS has begun to propogate and my site is working, along with all my scripts, on a new host. When one of my scripts needed a GD library installed, my new host had it up within just a few hours of my request.
Starting at the end of August, AITCOM apperently performed some kind of "upgrade" to the Apache servers. I discovered this upgrade when several CGI scripts stopped working. It took them 4 days to correct the problem. A week later I had problems with mail not being cleared from the mailqueue. Their attempts to fix that caused the CGI scripts to stop working again. They took another couple of days to fix them again, despite my giving them the ticket numbers relating to the exact same issue. They then apparently performed another "upgrade" to the server. Now POP/SMTP took at least 20 seconds to connect and so did any script that sent mail. (Who waits 20 seconds on a site when they press send?) Their attempts to fix that problem once again corrupted severl Perl modules and caused my CGI scripts to stop working again. This went back and forth for a week and they then decided to move my site to a new server. Great, scripts working fast, POP/SMTP connections back to less than 1 second to execute. Then, about 3 hours later the site went down. Of course they didn't know it was down until I contacted them. This went back and forth for several more days. (I know, I'm too patient.) So, while they allegedly attempt to fix my now broken CGI scripts I signed up with a new host. I'm still getting regular updates from them that they're still working on the problem. "Our System Administrators are working diligently to troubleshoot this issue for you." Meanwhile, DNS has begun to propogate and my site is working, along with all my scripts, on a new host. When one of my scripts needed a GD library installed, my new host had it up within just a few hours of my request.