Aloha
acording to internetseer and qwkmon efreeservers has been down for over 3 hours ??
I can not reach there site ???
any body else have problems who is colo from them ????

They seem to be down or their DNS servers are unreachable.

I cannot resolve their domain name and when I try to trace to 63.211.153.68 (which I believe is their IP addresses), it dies on Level3's network.

They works on their network all servers are down since 3 hours
You can phone them for more infos, Jacques itake the call phones.

Originally posted by Jchristophe
They works on their network all servers are down since 3 hours
You can phone them for more infos, Jacques itake the call phones.
Aloha
do you have a server with them ??
if yes did they tell you there network would be down for over 3 hours ????

anybody else ????

Yeah, I got a server with them and I can't reach my server too. What's going wrong with them?

Incredible, I believe they change the location of the servers.

The servers was at San francisco CA and now the traceroute
show the servers are located at BroomField Colorado !!!!!!


7 | | 193.251.240.142 | P8-0.NYKBB4.New-york.opentransit.net | - | | 139 | -x | France Telecom Long Distance |
| 8 | | 193.251.241.21 | P5-0.NYKBB1.New-york.opentransit.net | - | | 144 | -x | France Telecom Long Distance |
| 9 | | 209.244.160.145 | pos1-3.core2.NewYork1.Level3.net | New York, NY, USA | -5.0 | 149 | -x- | Level 3 Communications, Inc. |
| 10 | | 209.247.10.45 | so-4-1-0.mp2.NewYork1.Level3.net | New York, NY, USA | -5.0 | 142 | -x- | Level 3 Communications, Inc. |
| 11 | 10 | 64.159.0.217 | so-2-0-0.mp2.SanFrancisco1.Level3.net | San Francisco, CA, USA | -8.0 | 229 | x | Level 3 Communications, Inc. |
| 12 | 10 | 209.247.10.238 | pos9-0.core2.SanFrancisco1.Level3.net | San Francisco, CA, USA | -8.0 | 227 | -x | Level 3 Communications, Inc. |
| 13 | 20 | 209.244.14.46 | gigabitethernet6-0.ipcolo2.SanFrancisco1.Level3.net | San Francisco, CA, USA | -8.0 | 223 | x | Level 3 Communications, Inc. |
| 14 | | 209.247.45.230 | unknown.Level3.net | - | | 226 | -x | Level 3 Communications, Inc. |
| 15 | | 65.56.42.253 | - | ?Broomfield, CO 80021 | | 229 | x- | Level 3 Communications, LLC

EFreeservers is up. Just because it traces to Colorado doesnt mean your server was moved.

Originally posted by TechnoHosts
EFreeservers is up. Just because it traces to Colorado doesnt mean your server was moved.

Aloha
was curious as I could not reach them for 3 plus hours ??
also there site is dog slow now ????
I can ping but very very slowand earlier there network seemed down for over 3 hours ???
did your server go down at all ??
and how are you monitoring it ???
kinda curious as I am still very interested in efreeserverrs ???

Honu,
I dont have a server with EFS, I just meant I could access their website, and ping it.

The network is now fully BGP4 routed. The update with QWEST net is finished.

I have a server co-located with EFS since last Saturday. At first things were looking great. Then I started getting angry e-mails from my members about slow loading pages, and pages getting "stuck" -- not loading for a long time, but if you hit refresh, it eventually loads. So I did some tests, and even though ping times were good, my server had up to 5% packet loss during the day, and what's even worst, transfer speeds were sometimes around 1Kb/sec and less (i.e. 10K page will load in 10 seconds) -- sure signs of severely oversubscribed bandwidth. So I e-mailed EFS. They assured me that this is just temporary and they will be installing second line from Qwest.net very soon now, that should solve all the problems. Then on Friday my server was unreachable for over an hour. I assumed they were installing the second line, so I waited. Then on Saturday there was another half an hour downtime. And then on Sunday around 9pm my connectivity alarm went off again. The site was pingable, but all the pages where loading at about 100-200 bytes per second. FTP and SSH was extremely slow too. After about an hour the server became completely unreachable. When I woke up in the morning, it was still unreachable. After a quick call to EFS, turns out they forgot to turn it on or something, because everything else was already working. So it is back online at about 8:40 am. Total downtime: 11 hours 40 minutes. I hope things improve in the future, because, as much as I hate to say it, the way it goes so far -- I'll be looking for a better co-location provider in a few days...

Originally posted by gameknot
So it is back online at about 8:40 am. Total downtime: 11 hours 40 minutes. I hope things improve in the future, because, as much as I hate to say it, the way it goes so far -- I'll be looking for a better co-location provider in a few days...

Call them and get your money back for the downtime. Their guarantee is 99,99% uptime. Didn't you read the contract?

Yes, I remember about 99.99% guarantee or my money back. But I don't want to do it because they are trying to improve, make things better. Their staff is great, unlike other companies I've had problems with before, they don't lie to me, they always honest about what is going on. I bet they have enough pressure as it is already. Everybody has growing pains in the beginning, and I want them to succeed as much they do.

I agree that they have very friendly, fast and good support, but there's not excuse for "oops, sorry, i forgot to switch your server back on".
I was thinking to get a some Dell servers from them and upgrade them to the maximum possible. This would cost me upfront around $2000 per server.
Because of NOT notifying customers BEFORE network upgrades, router packet losses between 10 and 30% and not being able to upload a simple database to my server i am seriously thinking about this adventure. :mad:

Well, all I can say is your normally get what you pay for. :(

Originally posted by RackMy.com
Well, all I can say is your normally get what you pay for. :(

Hmm, they just made the decision for me with their email :)
Our apology for the downtime. We recently brought in a second 100 mb/s line and needed to set up BGP / multi-home routing to ensure network redundancy.
EFS is also growing rapidly and the company had just acquired more facility space for our servers. This meant that some of the servers (including Zabia Networks)
were powered down and moved about 20 feet to a more secure cage at our San Francisco data center. We sincerely regret the inability to communicate this urgent network maintenance to you sooner. Since your server was down for about 3 hours, we will deduct 30% from your monthly bill for the next billing period.

Thank you for your patience and continuing support.

Now i definately will get some more servers with them :cool: :cool:

Since your server was down for about 3 hours, we will deduct 30% from your monthly bill for the next billing period.

Since they have a 99.99% uptime, shouldn't they credit all your fees? Is it me, or are uptime *guarantees* BS.

Aloha
well one thought ??
3 hours wow 30% so if you colo there that is like $60
if I have a client walk for that it is not worth $600 or $6000 to me to have that excuse I would hope they are reading this thread and learn from this mistake
we could not let people know in time ????
what is there excuse ???
UUHHHH the guy just showed up holding the new pipe and we had to go install it ?????

hmmmmm
not sure about this yet ?????

AFAIK, Most standard SLA's gives you a percentage of fees for X amount of downtime. For the negotiated aggrements, things vary but you can easily ask for 3-5x costs or even a portion of downline cost (ex. if you provide an SLA for your own customers as well). Of course, in those cases, you wouldn't be paying $200/mth for your server.....

The fact that they didn't give some notice is a strike against them tho.. even a couple of hours is dramatically better than post-notification.

(I don't have a server with them tho I'm (still) considering getting one)

Rgds,
J.

The network is now fully BGP4 routed. The update with QWEST net is finished.If they are BGP routed with Qwest, they must be showing a route preference to Level3:

traceroute to efreeservers.com (63.211.153.68), 30 hops max, 40 byte packets
1 atl-core-03.inet.qwest.net (205.171.21.154) 0.762 ms 0.668 ms 0.663 ms
2 atl-core-02.inet.qwest.net (205.171.21.157) 8.018 ms 0.676 ms 0.668 ms
3 dca-core-02.inet.qwest.net (205.171.8.154) 16.067 ms 16.055 ms 16.042 ms
4 wdc-core-01.inet.qwest.net (205.171.8.210) 16.321 ms 15.901 ms 15.895 ms
5 jfk-core-01.inet.qwest.net (205.171.5.233) 20.792 ms 20.800 ms 20.783 ms
6 jfk-brdr-01.inet.qwest.net (205.171.30.14) 20.528 ms 20.493 ms 20.525 ms
7 pos1-1.core1.NewYork1.Level3.net (209.244.160.129) 20.761 ms 20.737 ms 20.763 ms
8 so-4-0-0.mp1.NewYork1.Level3.net (209.247.10.33) 20.972 ms 20.992 ms 21.004 ms
9 so-3-0-0.mp2.SanFrancisco1.Level3.net (209.247.8.90) 94.514 ms 94.540 ms 94.471 ms
10 pos9-0.core2.SanFrancisco1.Level3.net (209.247.10.238) 94.858 ms 94.519 ms 94.883 ms
11 gigabitethernet6-0.ipcolo2.SanFrancisco1.Level3.net (209.244.14.46) 94.473 ms 94.386 ms 94.435 ms
12 66.28.28.82 (66.28.28.82) 94.768 ms 94.657 ms 94.398 ms
13 65.56.42.253 (65.56.42.253) 95.613 ms 95.276 ms 95.211 ms
14 www.efreeservers.com (63.211.153.68) 94.770 ms 94.823 ms 94.654 ms

Yeah, I noticed the same thing! I was doing a bunch of traceroutes from different places (with the help of http://www.traceroute.org) and I've never seen it go around Level3. And couple of times it went through qwest.net and then jumped back to Level3. What's more interesting, if I traceroute from my server at EFS, it pretty much always goes through *.cogentco.com now (and only sometimes through Level3). Is Cogent owned by either Qwest or Level3? Am I missing something?

Originally posted by gameknot
*.cogentco.com now (and only sometimes through Level3). Is Cogent owned by either Qwest or Level3? Am I missing something?

Not as far as I know but cogentco sells bandwidth for MUCH cheaper than Level 3 or Qwest.
My traceroutes show that there is no Qwest connection and that all data goes through 66.28.28.82 which is registered to Cogentco.

I feel sorry for anyone using efreeservers, cogent is kind of the bottom of the barral bandwidth right now, their buying cogent bandwidth for like 11 cents a gig, i sure hope their not really going through cogent, if they are they should be honest.

I really hope someone here can clear this up! Is there any way to tell if Efree actually has qwest and level3 connections? I've been talking with them extensively over the last couple of months, and don't think they would lie about this sort of thing. However, I'm not a networking guru, so I have no idea how I would even go about verifying their connections.

I'm supposed to be shipping a server off to them today, and would like to be sure that their connections are what they say before I send it off.

I'm not much of a networking guru myself, and I know even less about BGP routing, but could it be that EFS has the following setup in place? They buy incoming bandwidth from Level3 (so all traceroutes to EFS servers are going through Level3), they buy outgoing bandwidth from Cogent (which is much-much cheaper, and for websites you usually need lots of outgoing bandwidth) and never mention it anywhere as Cogent is considered un-reliable and all around bad choice for hosting companies. And they also have a backup Qwest line, which is not used at all, except in cases when something happened to either Level3 or Cogent connection. Anybody from EFS care to comment?