I and dedicated to them with whom i have not be opposite to the TOS,and have never had payment problem or the other one.
Only i have of to ask the lock in regle TOS because my customers did not want it any more.The contract a dedicated is of 1 month and not of several months....

Today and in continuation to the promotion,i wanted to order a waiter server to them, :angry: and now repond to me that refuses me the opening and banished from to him,white i have never had problem.

I not tolerate this behavior of discrimination and not advice to you,especially if you are french.

:mad: KNOW SIR MARK THAT I WOULD NOT STOP,and i wish that your judgment and decision is paid in the future.
IT'S NECESSARY TO STOP BELIEVING BECAUSE YOU ARE AN AMERICAN COMPANY YOU CAN MAKE WHAT WANT.

Excuse my English

I ALMOST understood that post, but not quite. :confused:

Originally posted by Osdeo
I and dedicated to them with whom i have not be opposite to the TOS,and have never had payment problem or the other one.
Only i have of to ask the lock in regle TOS because my customers did not want it any more.The contract a dedicated is of 1 month and not of several months....

Today and in continuation to the promotion,i wanted to order a waiter server to them, :angry: and now repond to me that refuses me the opening and banished from to him,white i have never had problem.

I not tolerate this behavior of discrimination and not advice to you,especially if you are french.

:mad: KNOW SIR MARK THAT I WOULD NOT STOP,and i wish that your judgment and decision is paid in the future.
IT'S NECESSARY TO STOP BELIEVING BECAUSE YOU ARE AN AMERICAN COMPANY YOU CAN MAKE WHAT WANT.

Excuse my English
huh? If I understood properly, you speak French. Can you please post in French, so somebody can translate that speaks English better? I can't understand you, sorry.

- Matt

I didn't understand it at all :gthumb:

I think he's saying he had a dedicated server with them, but he canceled it, than he wanted to get another dedicated server with them that was on sale, but they won't let him.

Originally posted by nickn
I think he's saying he had a dedicated server with them, but he canceled it, than he wanted to get another dedicated server with them that was on sale, but they won't let him.
Wow, someone understood that :D

Its so horrible how they discriminate against the French, isn't it :rolleyes:

:gthumb: Excuse my english,yes nickn on the whole that's it .

In French thank you for translation

Il y a quelque temps j'ai pris un serveur chez eux,lequel j'ai du annuler car mon client n'en voulait plus.J'ai toujours respecté les conditions générales et je n'ai jamais eu de probléme de paiement et conformement aux conditions générales j'ai annulé le serveur,qui chez eux ont un contrat mensuel et non annuel .

Suite à la derniére promotion qu'ils on fait sur le forum,j'ai décidé de prendre un serveur chez eux,mais à ma grande surprise celui ci refuse et m'informe également qu'il me banni de toute commande.
Raison evoqué : le fait d'annuler des serveurs nous fait perdre de l'argent,alors que vous vous engagé pour un contrat mensuel et la possibilité de résilier a tout moment.

Je ne tolére pas ce comportement de discrimination,j'ai toujours respecté les TOS et payé ce que j'avais à payer.

CECI EST TOUT SIMPLEMENT DE LA DESCRIMINATION ET SOURTOUT ENVERS DES PERSONNES FRANCAISES( écrivant mal l'anglais mais je le comprend et le lis.

SACHEZ MONSIEUR MARK QUE NOUS N'EN RESTERONS PAS LA.

Thak You Translation.

Originally posted by nickn
I think he's saying he had a dedicated server with them, but he canceled it, than he wanted to get another dedicated server with them that was on sale, but they won't let him. Then I understand why they wouldn't. Of course, it may be that they have no idea what he wants and he has no idea what they said.....

A recommendation I make to all who have difficulty in communicating in English is to find a provider who can communicate in your language. Communication is such a key element in any business relationship. The inability to communicate effectively because of languages can only lead to problems. There are many hosts here to speak and write fluently in French. As you search, I would advise you to include that in your requirements. I am in no way being critical of you...just stating the facts. In fact, I speak no other languages and applaud your effort. It's just that I, personally, could not service and support you adequately based on the difficulty I had in interpreting your post here. While I would not intentionally discriminate against you, I would also not be able to service your account as well as someone who spoke French could.

It may not be discrimination. He cancelled the server, and then wanted to sign up again with a sale (probably cheaper than he was paying before)

While that in and of itself is alright, maybe he was a bad customer and they didnt want him back?

Two sides of a story are better than one :)

In the meantime, I used a translation service to translate what he said in French - It's more understandable this way:Some time ago I took a server on their premises, which I have to cancel because my customer did not want plus.J' of it always observed the general conditions and I never had probléme of payment and in accordance with the general conditions I cancelled the server, which on their premises have a monthly and nonannual contract. Following the derniére promotion that they one makes on the forum, I decided to take a server on their premises, but with my great surprise that Ci refuses and also informs me that it banished me of any order. Reason evoqué: the fact of cancelling servers makes us lose money, whereas you engaged for a monthly contract and the possibility of cancelling has any moment. I tolére not this behavior of discrimination, I respected always the TOS and paid what I had to pay. THIS IS QUITE SIMPLY OF the DESCRIMINATION AND SOURTOUT TOWARDS PEOPLE FRANCAISES(writing English badly but I includes/understands it and read it. WILL KNOW MR MARK THAT WE WILL NOT REMAIN About IT.

People want to yell discrimination at every thing possible. There are many other reasons he can not want you as a customer. First, and foremost, he said directly that he didn't want you as a customer because you cancelled the other server. That is perfectly within his rights, although maybe not a good business decision. However, being French is irrelevant. What is relevant is your attitude toward the whole thing and the accusations of discrimination. I would not want you as a customer and it has nothing at all to do with you being French.

:eek: :eek: :eek: :confused:
best suggestion is to find a provider who speaks french. I'm sure there are many dedicated servers providers in France. Communication is the key element!

Best of luck

God, online translators are crappy.

In short, this is the situation:

He got a server with Beachcomber for a client of his a while back. The client cancelled the server with him, so he cancelled it with Beachcomber. It was a month to month contract and he had never had any TOS or AUP violations.

A while later he noticed Beachcomber was having a promotion on these forums and he decided to sign up for one, but this time for his own use, only to be informed by Beachcomber that he had been permanently banned from ever leasing/renting another server from them because he had cancelled a monthly contract in the past and it loses them money if somebody cancels a server (well, duh...).

He feels this is discrimination.

That's a summary of the story as I read it (yeah, surprising isn't it, I actually know French :D).

IMHO I can't understand Beachcomber. It's the risk of montly contracts and they should understand that. If they're that worried, at least talk to the potential client and see if he'll agree to a longer term contract or something instead of just telling him he's banned for life.

Of course, we only have one end of the story so far.

;) Thank You Tazzman

Originally posted by Tazzman
God, online translators are crappy.

In short, this is the situation:

He feels this is discrimination.

.

Thanks for the translation;

Blah... Blah... Blah. His host is a business, and as such, has the right to refuse service to anyone they please. It's not discrimination, it's an owner who choses to run their business any which way they want.

Translation:

Aucun ordinateur pour vous. Je crois que vous avez garé votre voiture sur mon carniche.

Sirius

The best thread ever :D We have translator in WHT... like a small United Nation :D :D

Originally posted by Osdeo
sirius je n'ai pas besoin d'ordinateur mes compétences et mes diplomes en la matiére me suffise.

Qu'il fasse son business me qu'il respecte les gens.Crois tu qu'il aurait réfusé la meme personne que moi parlant parfaitement l'anglais.

Maintenant voici un petit exemple :

Tu vas faire tes courses chez auchan,et la tu te fait remboursé un article du coup tu ai interdit d'aller faire tes courses chez auchan a vie.

Je te rappelle que le contrat était de 1 mois et que tu as le droit de fermer ton compte quand tu le désire.Et que j'ai toujours respecté les conditions et le paiement.

Tout ce que je demande c'est qu'il respect ce qu'il écrit sur son site,sinon il change ses conditions générales en indiquant clairement les choses.

Le résultat inférieur est, mouton castré que vous l'aimez ou pas, il a le droit de vous refuser en tant que client. Ce n'est pas discrimination. C'est son juste. Si vous ne l'aimez pas, allez quelque part autrement.


English Version: Quit yer bitchin'

Sirius

Unfortunately it's true that they can refuse you as a client. They have that right. My advise, talk to one of the other God knows how many providers in NAC or find somebody elsewhere that will take your business.

Why would you even WANT to try and give Beachcomber your business after they said what they did is quite beyond me...

I'd put some naughty French comments here just for the hell of it, but I'm using a US keyboard and I don't feel like digging through the symbol list ;)

;) Thank you Tazzman for your help

I DO NOT WANT ANY MORE ANYTHING SEE WITH HIM

Originally posted by Incognito
It's just that I, personally, could not service and support you adequately based on the difficulty I had in interpreting your post here. While I would not intentionally discriminate against you, I would also not be able to service your account as well as someone who spoke French could.

Key point: learn as many languages as you are able, and you can embrace all the world. Learn English and French and you can embrace 50% of the world. Learn Spanish (and you will also learn Portuguese from it) and you will embrace another 15-25% of the world. The 25% resting is for chinese-speakers =)

We here do support in English & Hindi (Indian office), English, Portuguese, Spanish, Italian (Brazilian Office) and I can say I can scratch a bit of French, but cannot write.

Good to know that you provide support in different languages

There was a post a while ago...asking if anyone could say ANYTHING bad about us...LOL...took almost 3 years.

We stand by our reputation and our decisions. I have drafted three responses to the post above and bit my tounge all the way...this is my last one and one I will post.

It is a policy of this company we will not "go negative". There is far to much of that in the world and on this board. We have a lot of postive things to do and say and so do our customers. We have always believed that speaks volumes and we have worked very hard to earn that kind of well deserverd praise from customers all over the world.

Did we refuse the customer...Yes indeed we did. Did we have a good reason...Yes, we believe so and more so than has come out here. Do I believe we have earned the faith and trust of this community that our reason was probably sound, without getting into the mudsling this kind of thing starts...Gee, I hope so.

And that is my companies position.

Applause for you.

Every single company has its quirks. Rackshack has its own quirks. Servermatrix has its own quirks. Bust has its own quirks. Nobody is perfect, after all.

AH!!! Hold you answer now it is odd.....

Why all that is not known as in the TOS.

Said clearly that any customer having taken a waiter on your premise
for 1 month, having asked for his closing, does not have any more the
right to return on your premise and is banished.

I AI NOT FIND THAT IN The TOS

Originally posted by Beachcomber
There was a post a while ago...asking if anyone could say ANYTHING bad about us...LOL...took almost 3 years.

We stand by our reputation and our decisions. I have drafted three responses to the post above and bit my tounge all the way...this is my last one and one I will post.

It is a policy of this company we will not "go negative". There is far to much of that in the world and on this board. We have a lot of postive things to do and say and so do our customers. We have always believed that speaks volumes and we have worked very hard to earn that kind of well deserverd praise from customers all over the world.

Did we refuse the customer...Yes indeed we did. Did we have a good reason...Yes, we believe so and more so than has come out here. Do I believe we have earned the faith and trust of this community that our reason was probably sound, without getting into the mudsling this kind of thing starts...Gee, I hope so.

And that is my companies position.

:beer:

Thank you.

:bawling: At the time i have problems with them on 1 VDS.

All of us dont want to loose money.
Most of all do ban some customers from indonesia and even russians:(

btw, learn Russian:)))

Assuming this was all translated correctly, Beachcomber may feel this is a thinly veiled attempt to cancel a "regular" priced account and get a sale priced account. In the past when we've had specials you wouldn't believe how many people asked to "cancel and signup again on the sale" for the same exact account they had :rolleyes:

Actually, believe it or not we allow that:

The customer either can get the new box and all new IP's, etc...and swap away...They usually have to pay for 2 boxes for 3-7 days to get the swap done and wait for propagation.

Or they can pay a small fee and we will hard drive swap (if it is in the same NOC) and recompile apache, etc.... be sure everything is working...etc.

Of course if this happens every 2-3 months, we have a talk with the customer...that is a loser and killer for us.

But if the customer wants to upgrade technology and/or take advantage of better pricing and has had the box for a while (we really prefer at least 6 months) ... better with us than with our competitors... :)


Originally posted by Dixiesys
Assuming this was all translated correctly, Beachcomber may feel this is a thinly veiled attempt to cancel a "regular" priced account and get a sale priced account. In the past when we've had specials you wouldn't believe how many people asked to "cancel and signup again on the sale" for the same exact account they had :rolleyes:

Mark,

This is a little off topic and i apologize to the thread starter, but I have to say it. It is truly refreshing to *finally* see a provider who acts in such a professional manner when they are criticized, far to often we see providers attack the ex-client providing information that clearly breaches their own privacy policies such as disclosing billing disputes and information about AUP violations etc.

congrats.

:disagree: Would need all the same not to take advantage of customers Beachcomber...............

Long Live Babelfish :)

Originally posted by Dixiesys
In the past when we've had specials you wouldn't believe how many people asked to "cancel and signup again on the sale" for the same exact account they had :rolleyes:
Gee and you'd think they'd want to pay more for teh same thing that you're offering for less to others. They must be :nuts: eh?

Bottom line is that if you offer accounts, and there's nothing in the TOS and the account is month to month, I don't see why a customer wouldn't want to (and couldn't) cancel their higher priced (same) account, and opt for a lower monthly payment.

I was about to call up SBC DSL because I pay $35/mo. for service and they started advertising $26.95/mo. all over TV. They avoided my wrath by sending a letter saying that I could take advantage of the lower rate by signing up online and extending my contract one year, which I did.

In other words... I "believe how many people ask" (and I don't blame 'em).

I was about to call up SBC DSL because I pay $35/mo. for service and they started advertising $26.95/mo. all over TV. They avoided my wrath by sending a letter saying that I could take advantage of the lower rate by signing up online and extending my contract one year, which I did.

but how many clients would want to pay higher prices if their service provider raised rates (assuming existing contracts were kept to their original) :D

Just a brief thought, because we have a similar cancellation policy ;) which we typically have let clients out of, but " Account Cancellation:
All requests for canceling any service / services must be made in writing with at least 30 days notice but not more than 60 days prior written notice and faxed to (508) 529-3399 or sent by e-mail from the ORIGINAL address used to sign up for services (as a security pre-caution). Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 6PM EST Monday - Friday"

Although we (DedNOW) try to understand our clients needs, and work with them, allowing for early termination, not following with a 30 day notice, if we were to see frequent setups / cancellations ie; setting up a box one month, cancelling the next a few days before billing, etc. it might take a toll on us. Being that we're in a sales halt currently, resellers are tending to hold onto their servers, perhaps eating a month of fees, so that they have servers available for resale. If this is the case, and a client were causing us to continuously setup and take down boxes, I might think twice as well.

Just some food for thought (I'm hungry) :)

Originally posted by DedicatedNOW
but how many clients would want to pay higher prices if their service provider raised rates (assuming existing contracts were kept to their original) :D
heh. Funny how if you raise prices, then existing clients think it doesn't apply to them. Yet if you lower pricing [something we'll never do] existing clients think it must apply to them.

Human nature. :D

Originally posted by Aussie Bob
heh. Funny how if you raise prices, then existing clients think it doesn't apply to them. Yet if you lower pricing [something we'll never do] existing clients think it must apply to them.

Human nature. :D

:D I also fall victim to this though, and thankfully about 1 week after the commercials hit for "7" (Sprint night time hours) I got a friendly call from my agent, offering the same deal to me, plus a 5% discount, if I signed a new contract. It's good, because just like Chicken, I was getting ready to give a call.

In any event, back on topic. Factoring in costs of rebuilds, man hours spending setting up accounts, etc. and all the other wonderful paperwork, we all know the ROI (or should) that it takes to see some profit. If by early termination a client is causing a company to lose money, eventually they'll have to place a halt on that customer.

Thanks,

Originally posted by Aussie Bob
heh. Funny how if you raise prices, then existing clients think it doesn't apply to them. Yet if you lower pricing [something we'll never do] existing clients think it must apply to them.

Human nature. :D

No... Consumer protection laws? Consumer marketing-satisfaction? :)

I dunno to me it'd be like buying something at WalMart seeing it on sale 3 months later and going back asking for the difference.

Originally posted by Dixiesys
I dunno to me it'd be like buying something at WalMart seeing it on sale 3 months later and going back asking for the difference.

Products != Services

This topic got incredibly off topic somehow... :)

There was a post a while ago...asking if anyone could say ANYTHING bad about us...LOL...took almost 3 years.

:o http://www.webhostingratings.com/plans/Beachcomber_Creations-Reviews.html#b3398

+ google.com

Well, it is his right to cut out delinquent reseller accounts and all accounts under it, no matter if the payment to the reseller has been done or not. So it is not a valid claim.

brainus_tech,I agree, but say he's perfect it's other thing.

Not Relax...At the Beach

Actually, this thread discusses what happened...and after 7-10 days of keeping a server up that was unpaid so that most customers could get there sites off...

and no of course I didn't notify the resellers customers...how can I...I do not have there e-mails.

I suspended each site and had the suspend page suggesting that the site owners contact us directly...and anyone who asked got their site back...not questions asked or penalties...and a couple stayed with and us and still are.

http://www.webhostingtalk.com/showthread.php?s=&threadid=136498&highlight=beachcomber

Originally posted by Dixiesys
I dunno to me it'd be like buying something at WalMart seeing it on sale 3 months later and going back asking for the difference.
I don't think that buying a product equals a monthly service either, but... If I was buying that product every month (month to month contract) and Walmart put it on sale, I sure a heck wouldn't want to continue paying at the higher rate each month.

If there's some contract or term limitation, then I understand it. For example if I signup for a year with you for $150, and three months into it you have a $10/mo. sale, well then that's different. But if I'm month to month, and there's a lower price advertised, I'd get the monthly rate (to me it wouldn't even be a question).