I had signed up for an account with Netstartz on December 29, 2003 and have 3 mails from them on the same date confirming receipt of payment.

However, as mentioned in their mail, they have not set up my account. They have a modernbill support ticket system and I have posted 6 support tickets to date. I had even given credit for the fact that I had signed up during the New Year eve and hence, there might have been a delay. But a delay of about 10 days, sounds a little to much.

I have decided on not taking their account and have sent 5 mails to steven@netstartz.com, billing@netstartz.com, sales@netstartz.com and I get my mails sent back to me by admin@netstartz.com with a mail error message on the subject line.

I am actually afraid to sign up with any company paying by credit card and endure this kind of a pain.

Have any of you been cheated like this netstartz earlier? And is there any recourse?

Baskar

http://www.webhostingtalk.com/showthread.php?s=&threadid=221575

I have an account with NetStartz and well have been with them for quite a few months now. Yeah I will admit they have had their downs that would make people 2nd guess their services but, I stuck around due to me thinking they would pull it together and well they did it. I don't plan on leaving them anytime soon unless they go under and or have their uptime decrease way below reasonable.

I am able to view their site. PM LiNuX at WHT. Should be able to find him.

Or should they do not respond in few days time, do a chargeback.

With so many of us having burnt our fingers, I think it is time we had a "beware of" forum to list providers such as NetstartZ.

Baskar

Hello Baskar,

We have no intentions of "cheating" anyone or wrongfully taking any money. I have responded to your emails and have also refunded your payment, you should also recieve confirmation from our merchant provider.

Regards,
-S.C.

Does anyone have their modernbill support url?

I've sent two tickets that are now both more than a month old with no reply. Netstartz forums are down now and now I can't find the link to the ticketing system. I've toughed it out since hoping things would get better. I'm glad things are going well for t c but I'm still having issues.

Am I wrong to assume that my tickets will eventually be answered? Or does the saying, "sqeaky wheel gets the grease" apply here and I should bombard Netstartz with messages?

Unfortunately, during this time I transferred a customer's business site over. I tell all my customers that I resell, by the way, and he keeps telling me to dump Netstartz and find someone reliable.

Problem is that I too, like vaanie, pre-paid *slaps forehead*. Never again. :(

Steven, please respond to my tickets.

i wish to have my money refunded as well. it has been a very annoying and disappointing experience with netstartz and all the things that the webmaster promised before did not come true.

i have lost a lot of business as a web designer..

Holy Smokes!!

It just happened! Steven just answered my two support tickets that I submitted over a month and a half ago!

Though I'm thrilled he answered them, I'm not sure how I should feel about this.

Originally posted by aLTEreCHo

Though I'm thrilled he answered them, I'm not sure how I should feel about this.
Better late than never? :D