dear wht users,

while we have not marketed our reseller plans for quite some time, unlike our dedicated server and collocation business, we feel the need to provide assistance to former NOC24 customers who have been left in the lurch on christmas eve.

---
* We will match all NOC24 pricing
* First month free with next month's payment
* Assistance in migrating your data
---

myself and a tech will be available for the next 24 hours to assist customers waiting to be provisioned. go with a provider that has:

* a spotless reputation
* a long, proven track record
* owns and operates the servers and switching equipment in premium datacenter facilities

our immediately available capacity is limited and this offer is being extended *only* in the spirit of the holidays.

*** call us at 1-877-MY-RUSKO , open a billing ticket in our helpdesk at http://support.rusko.us or email me personally at paul@rusko.us to get started ***

happy holidays,
paul

Smart plan. Good luck with it.

Just wondering after seeing a few similar threads recently, have NOC24 actually gone or not?

"Six years and not going away anytime soon."

If you could confirm Centrahost? Im being nosey lol! :)

We are and will continue to be here for years to come. As soon as I sleep on it, I will post a statement about what took place. Thanks for your interest.

Originally posted by centrahost
We are and will continue to be here for years to come. Good to hear it :)

Thanks

Originally posted by centrahost
Smart plan. Good luck with it.

You will notice that the post was made before you deemed necessary to announce your return. Your snyde comments are out of line - the offer was made in the spirit of the holidays after a client of yours contacted us for assistance and suggested we extend the same offer to others, publically. Your interests will be better served tending to your business, rather than browsing through the offers forum spewing vitriol.

paul

On the contrary, centrahost was completely in line. The only thing that is remotely out of line here is offering a "refugee" special for a company that has not gone out of business. Its completely unfair marketing and borderline libelous.

Personally, I do not believe its proper to offer a "refugee" special under any circumstances, regardless of what holiday it might be or who may/may not have gone out of business.

Is sticking to traditional marketing too much to ask these days? :angry:

>> The only thing that is remotely out of line here is offering a "refugee" special for a company that has not gone out of business. <<

Sorry... from a user/customer's perspective YOU are out of line.

This 'host' was unavailable, our sites were down, his was down, tickets were ignored, phone calls rang out... what the hell are people to think.

If he isn't doing his job, it is only to be expected that others will step in to try to fill the void and help.

You miss the context entirely: people were suffering, sites were going down, and the so-called host was nowhere to be seen. That is the bottom line, and it's shame you don't demonstrate as much sympathy for the real victims (the customers) as you do for the guy at the center of everything.

There is a diffrence between demonstrating sympathy and committing libel. This is an issue of unfair marketing between hosts and has nothing to do with the individual customers at hand -- of course you want a refugee special, but its the other hosts that have a problem with it.

With that said, theres reasoning behind every situation that arises in our industry. Granted, its not fun being down for a day or two, nor is it proper behavior on behalf of the host, but by no means does this infer anyone is truely suffering or that the situation wont clear up in a day or so. There are a lot of people in the world today that are suffering, and I would venture to say that none of them are reading these forums.

Originally posted by JenniH

If he isn't doing his job, it is only to be expected that others will step in to try to fill the void and help.


After two attempts to contact and identify you as a NOC24 client I would like to ask you to please contact me to tell me your account details so that a refund can be issued to your account.

I would also like to extend my apologies for the problems that you experienced as a result of this situation.

>> After two attempts to contact and identify you as a NOC24 client I would like to ask you to please contact me to tell me your account details so that a refund can be issued to your account. <<

I'll contact you when, and only when, I have all my sites in place with other hosts.

>> of course you want a refugee special, but its the other hosts that have a problem with it <<

Twisted logic. Host A isn't providing the service so Host B offers to help the guys suffering downtime and problems. You jump in complaining.... yet you are offering no assistance to anyone (excect morally perhaps the guy causing the problem in the first place!).

>> but by no means does this infer anyone is truely suffering <<

Frankly I find your comments offensive. Our sites are our livelihood, the same no doubt as others hosted by this guy. No hosting = no livelihood, especially if Google crawls for PR whilst the site is not there. So please don't come on here telling me it doesn't matter and it isn't suffering. I guess with the attitude and care you demonstrate for customers here I ought to be pleased that I don't have sites hosted by you (and never will).

fore pete's sake, people were complaining about their host vanishing, we offered to help at well below our list in order to break these specific suffering people out of the kiddie host cycle - one kiddie host, next one, etc (no kevin, you dont have to be 15 to be a kiddie host). i have not stated anything about noc24 (look up the definition of libel) - it is up to their clients to decide whether they need 'refuge'. people were sitting at their computers worrying abour their respective businesses on xmas eve - is it so hard to understand that we decided to offer help?

if you do good, you shall receive the same, in kind. you are free to think that i am foolish for living and doing business by that standard, but let me say that people who expect the worst of others get no respect from me.

jeffrey, i am hereby officially inviting you to run a 'rusko refugee special' for our collocation clients and wish you good luck with that effort. is the point clear enough?

paul

Its your offer post paul. Don't make it ugly :D

*noone* is going to post in our single ever offer thread in this section and accuse us of unethical business practices and not hear everything i have to say in response. search the forums and you will not see a single complaint about us treating someone unfairly or leaving them in a tough spot. we are recommended by clients, both current and past, as well as competing providers who are familiar with our operation.

* want loyalty from your customers? treat them well and act like you care about their business.
* think someone is doing wrong? dont measure them with the same stick you would measure yourself with.
* want to drop legal terms to support your weak argument? break out the dictionary and sanity check what you are saying.

i am as energetic about servicing our clients as i am about defending the integrity of our name. are you?

paul

Originally posted by DeathNova
There is a diffrence between demonstrating sympathy and committing libel. This is an issue of unfair marketing between hosts and has nothing to do with the individual customers at hand

I thank you for your support. However... I don't think it is unfair marketing at all. He was offering a haven and had no idea at all if we would be around or not, and it didn't loook good.

I just jumped in partly to let it be known we were back and to give Paul a bit of a nudge. We have nudged each other a time or two. Sorry I did it now. Things get twisted here so easily.

Paul:

I have no doubt that your service is of high quality, therefore, I have no need to run a refugee special. Furthermore, I fully understand that it was not your intent to cause damage to any other parties. My complaint was more directed at what I viewed to be tacky marketing and not an attack against you personally. Even if I thought you had a poor service, I would not run a refugee special. Thats just my own sense of morals kicking in.

JenniH:

I'm glad we're getting this all out on the table. Hosting is a two way street -- your host must treat you right and one would hope that you would give them the same respect. I'm sure that centrahost did not intend to damage your livelyhood. On the whole, I would say that worrying about web sites on Christmas Eve is incredibly unhealthy (unless you don't celebrate perhaps). Centrahost was most likely enjoying Christmas Eve dinner and getting loaded on Egg Nog when the said unfortunate events occured. Its incredibly tacky to come down on him for this.

From an industry point of view: While its nearly impossible, nor desirable, to prescreen customers, the ones that treat you like plague the second they feel threatened are definately the less desirable ones.

I personally treat my customers as friends. What does this mean? It means I make every effort possible to empathize with them and likewise, they do not find it necessary to openly flame me on public boards. It used to be said that "The customer is always right." This is not how it works in the modern marketplace. Today: "The customer is always right except when they're not."

There is not a single host on this forum that wants to put up with an outspoken/abusive customer. The ones that are willing to put up with such behavior aren't necessarily the best, and for this you will remain at a loss.

I just wanted to include my take on this situation, and yes, I'm new, but not new to the business.

My take on this whole situation is that it was wrong to just "call-out" a company like that in an effort to promote assistance. Whether it was originally intended to be malicious in nature or not, it apparently came off that way. From what I can tell, Rusko prides itself on stability, but if you were faced with the same problems that were possibly out of your control and for whatever reason, during a combination of bad situations (which has happened to me too!), you became unreachable and your hosting was down, would you feel right about someone just jumping in and offering to snatch up all of your customers? I'd think not.

To comment on Jeffrey's post, I think his intentions were a bit misunderstood. From what I understand, he is coming from the same place I am in this discussion. Calling out a company like that was wrong on your part.

If you even wanted to touch that territory with your business, you could at least be professional enough to leave the name of the company out. From a business standpoint, I'd never sneak to those levels for my business. You've got to think about what it looks like to everyone, whether or not your intentions are what they think.

As a customer of a service provider like that, it's your job to find a new provider. It may be a generous offer from another host to say they would match the prices of your current provider, but you must look at that as far as business ethics are concerned and evaluate whether or not a company that is willing to be that "low" in their interactions with other businesses is really going to be as good as you hope.

>> While its nearly impossible, nor desirable, to prescreen customers, the ones that treat you like plague the second they feel threatened are definately the less desirable ones. <<

Maybe you are still recovering from Christmas excess?

The facts are that we only ever usually contact a host when a site is down. Our sites are low bandwidth, and usually flat HTML affairs. In short, from a hosting perspective, we are excellent customers indeed.

However, certainly, when a host is simply out of contact... perhaps has cleared off for a few days, and our site is a dead duck, yes, we may well get annoyed.

When tickets are ignored for weeks. Yes, we may get a little fed up.

Then, when the host returns and then posts messages to the effect that it is small beer, we may get a little upset.

And yes, when sites are down and there is no way to communicate with the host and get it sorted, we may well post here, to both check with other customers, and pre-warn others.

The fact that you don't seem to be able to understand this perhaps sheds some light on the quality or otherwise of your own business. Regardless of that, when a host fails its customers as spectacularly as this, the community and other potential customers have a right to know.

When a host fails, the blame doesn't actually lie with the customer you know.

Is there a reason you continue to bring my company into this? We operate a 24/7/365 telephone support and have an excellent ticket response time.

I do, however, owe you an apology if this is true. My impression was that centrahost was out of touch for one to two days on this one occasion. I was not aware that the problem was of this degree.

No matter what everybody says:

I registered a reseller account at NOC24 in september, At first I emailed them for about 3 weeks regarding my not working account. All NOC 24 ever did was to ask me to post my request to their Support HUB which I did. Suddenly after a few weeks I received a reply that my ticket was answered, I tried to login to the Support HUB but my account was canceled. NOC24 had rebuilt it´s Support Forum whith no registered users on it. I emailed Kevin and asked him to make my problems easy solved...cancel my old account and register a new one, which he did. The problem was that this time the HOSTING GEAR scripts was not included. The HOSTING GEAR are licenced and obviously NOC24 did not pay the required license fee. At the 23th all of my clients accounts was closed, and so was my reseller account. A new email to Kevin and still no answer.

I really dont know if I´m dealing with Kevin, Daniel or Centrahost, this is all to confusing. Anybody out there that can support me with a new reseller account so that I can forget about NOC24 and transfer my sites to another more reliable host. Maybe that NOC24 has been a reliable host, but they do not certainly doesn´t give reliable support... NONE what so ever.

Forgive me for my bad english..I´m, a swedish customer.

Any offers directly to my email:

essel@telia.com
SUBJECT: RESELLER ACCOUNT NOC24
:angry:

ANSWER FROM NOC24, what kind of an answer is this??

I quote

"It is obvious that this person does not have a good understanding of the english language. Many of our clients don't. We do our best to communicate effectively with all of them. However, it does cause problems. Each client gets the same set of instructions one how to use an account and where to get help.

We have been a member of this forum since 1991.

That should be taken into consideration by the other professional members.

They should conduct themselves in a manner more appropriate to members of a community instead of just competitors injecting negative statements regarding other competitors in order to try and place themselves in a more favorable light.

Try to be helpful. That's what these forums are for. You will get much more coming your way by being helpful.

This client has now been instructed again on where to get assistance from noc24."

Assistance from NOC 24, all of my accounts are CLOSED!!!???

NOC24 have NOT been setting up my accounts the right way, all the promised functions have not been setting up the right way. All they ever did was to ask me to post my questions at their support Forum. The problem is that NOC24 doesn´t have a functional support forum nor any LIVE HELP! I dont feel that answer my emails within 3 weeks time is a fair and good support!

Maybe my english grammar isn´t aboslutely correct, and maybe I have not fully understand all of NOC24´s crypted answers, the main thing is that You can not request all of your customers to post their Supporting questions at a Support Forum, and then not give them any answers. NOC24 also have a KNOWLEDGE SUPPORT SITE, which is completely empty, Is that where I´m supposed to get any answers?

I suggest NOC24 that instead of defending themselves in this forum, try to make everybody to think better of them, try to support your customers and make them happy, so You don´t have to take notice of this forum at all.

I´m not angry at any private person like Kevin, or Daniel I just want my account to work properly. Kevin have from time to time answered my emails, but no answers have really been given, and I cant by myself make my account working correctly, that can only NOC24 assure.

Whoa...

Wait just a minute there.

Where did you get this? This actually looks like a post that was made to this forum some time ago regarding another issue with another client entirely.

Something very strange going on here...

http://www.webhostingtalk.com/showthread.php?s=&threadid=201633&perpage=20&highlight=effectively%20with%20all%20of%20them.&pagenumber=2

post ID # 1629448

Did someone email that to you saying it was from us?

Can you pm me regarding this situation.?