i was on valuablehost and am pretty fed up with the whole move business. i thought i was pretty patient with this whole thing, because i was still fine when others were complaining and posting on the forum, but my site has been down for more than a week now with very little email response from their support section.

my question really is, i recently got my account login info to access the new servers, and once i logged in all folders (html and cgi-bin) were empty. now was it just me, or wasn't the whole point of them 'moving' files to the new server so that nothing would be deleted? i would be very angry if it turns out that my cgi-bin folder has been deleted without being backed up, as nobody told me to backup my cgi-bin and i don't usually download my forum/guestbook off my server for fun. the html files are not that big a deal since i have those, but please tell me that my cgi-bin just hasn't been transferred yet! does anyone with experience with server and control panel 'moves' know if they indeed were backed up? :T thanks guys.

Dear Guboogi,

Can you please e-mail me about this situation. Include your domain information aswell.

admin@valuablehost.com

Regards,
HostEXP

hi, thanks for replying to my forum post. i have emailed you with my domain and questions. i look forward to hearing from you.

Hello,

I await the e-mail, also we are moving your cgi-bin right now. Check your cgi-bin in 10 minutes from this post.

Regards,
HostEXP

www.ottawameds.com

Hostexp can you please move my dbase over. TIA.

BTW I decided to stick with you--I know you guys are having trouble. Perhaps you should generate another informative email so we all know what's going on. BTW you should check out this thread. l8r and gl

http://www.freewebspace.net/forums/showthread.php?threadid=10742&perpage=15&pagenumber=1

thanks a lot hostexp. i have just one more question, as it seems that SSI and CGI do not work yet. I checked and my cgi-bin files are there (thanks!) but SSI is not working (when i login to my control panel it says that SSI is not supported? but i thought my plan included SSI) and if i try to access any cgi (guestbook or forum) at www.mydomain.com/cgi-bin/cgiscript.cgi it gives me a 500 error. any ideas on when SSI and CGI will be working again? thanks again for the cgi files. :]

Hello,

i will activate SSI for you now. Also regarding cgi, chmod your files to 755.

Regards,
HostEXP

Don't you think you should be discussing this in your e-mail? :eek:

I have a question but how long is this server migration gonna take? and how long was it supposed to take?

from a business perspective, valuablehost is losing A LOT of potential customers by keeping that apology page up, and by delaying the completion of the server migration.

Hello,

Palm, we haven't recieved any e-mail from Guboogi as of yet.

Massive, the move is nearly over. We are also launching a new webdesign for valuablehost.

Regards,
HostEXP

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