In light of this post:

Linky (http://www.webhostingtalk.com/showthread.php?threadid=218560)

I was wondering what types of tools or procedures everyone uses to monitor their customers.

WinAPP

Monitor our clients? We don't violate our clients privacy. If we recieve a notice of a problem, the first responce is to the client to correct the issue. We are a business to business host, most of the time it's our clients client.

I'd say you get what you pay for. When you go to a mass market company selling high volumes of end client machines, your going to run into procedures that severly hinder business hosts. The very last thing that's done is take a machine offline, and by then we've contacted you several times.

I'm sorry if I miss understood your topic, but thats what I think your talking about from the linky, and its link, etc.