For those who have a server from managed.com, please tell us what your experience from them and how long you had it?

How stable the network?
What the average speed of ticket support?
If you have problems with your server, are the staffs lazy to fix it?
How well is managed server?

Network top class, very good.

Average speed around 36 hours +.

Yes very, i have a big problem with cpanel and need it reinstalled it has taken them 3 days to understand what i mean by reinstall, lol, They still have not done it.

Network is very good tho. There phone number is a waste of time just answer phone 90% of the time.

36 hours+ per ticket? what the hell that's bad.

Oi...
Please...please....PLEASE.. do a search on Managed.com. Your questions have been answered time and time again...in _recent_ threads.

managed.com - are they new? -lol

I've been using managed.com for over a month. Their network is great. And actually, I had a problem and I received a reply 2 MINUTES later. Yes 2 minutes exactly, not exaggerating. I'd reccomend them but they are kind of new so i'm not sure what will happen once they begin overselling (right now their prices are set to oversell but they probably don't have enough clients to still oversell yet).

They only have 3 server types and I have heard so many people complaining that their support is just 9 to 5, not 24 hours.
I know for a fact there there phone support is absolute waste of time but emails sent to them generally get quick response.

But their prices are great. In fact SM is pretty comparable in prices to them now.

Thanks.

How well is managed server?

The name managed.com may imply managed but they are not a fully managed solution, be sure to read their definition of the managed services they offer on their website.

they are the best and soon WHT will change its name to managed.com.

I have a P4 (RH9 & CPanel) with them -- no complaints, so far. The few times I've contacted support (through the helpdesk), they replied quickly.

They're currently WHT's business-to-bash, though... so don't count on finding many threads that haven't been hijacked.

I can't figure out why people dwell on the domain name. Anyone that's smart enough to run a server wouldn't expect ServInt-type management for $50/month, just because the word "managed" is in the domain name.

If domain name was an indication of what you get, we could just type in www.TheBest_____.com (fill in the blank) and always end up with the best product/service available on the planet. Why bother reading through a site? Just pick a domain name and throw money at it.

lol....yea i know wat you are saying.... I am on managed.com servers but dont own a dedicated server. They are really reliable, but the guy that i have hosting with has 30+ servers with them and they took over a day to fix a bad recompile on a kernel. But that didnt affect me as it did affect a friend who was on it. Anyways, managed.com is not 24/7 and not available on weekends i here. Other than that, i am pleased with the stability tho....lol

Nothing but good things here. I think they are better then Server Matrix!

Well, if you can handle ur own server, and not need frequent reboots then you will be alright. their network is good.

Originally posted by daytonahost
but the guy that i have hosting with has 30+ servers with them...

Someone has leased 30+ servers from a company that came out of nowhere and has been around only since November 12? :eek:

Originally posted by Simpli-Erica
Someone has leased 30+ servers from a company that came out of nowhere and has been around only since November 12? :eek: Hah! You don't understand though these guys are the best! Who cares how long they have been in business, that their speeds are slower than more reputable providers and that they have an affiliation with a highly questionable ex-host that went out of business and shipped all their clients machines to another datacenter without any notification. Oh and pay no attention to the 9-5 Tech support who needs that after 5 and on the week-ends anyway?

:rolleyes:

Originally posted by Simpli-Erica
Someone has leased 30+ servers from a company that came out of nowhere and has been around only since November 12? :eek: Around WHT... but I believe it started in March, according to MSG Inc.

Managed.com from feb - last entry in archive.org:

http://web.archive.org/web/20030219180553/http://managed.com/

So it's very possible that they started in march, and opened to business a bit later.

-David

Hello

What are your thought on Managed.com servers?

Are they good? I am looking at the 2.0Ghz Celeron but the price looks a bit to cheap really.

Please give me your comments, people who use these please post.

Use the search feature! There are TONS of posts exactly like this, that have been recently posted and responded to.

-Josh

Do a search this has been asked a million times

*Gets popcorn out*

* Waits for managed.com to be sold *

Originally posted by MN-Robert
*Gets popcorn out*

* Waits for managed.com to be sold *


You're going to be eating a lot of popcorns in the years to come. Just watch the calories...It's not good for the waist line.


Happy Holidays...

Originally posted by MSG Inc.
You're going to be eating a lot of popcorns in the years to come. Just watch the calories...It's not good for the waist line.


Happy Holidays...

Haha! Excellent response. ;)

Originally posted by MSG Inc.
You're going to be eating a lot of popcorns in the years to come. Just watch the calories...It's not good for the waist line.


Happy Holidays...

Hah! that ones going in my books ;)

~Francisco

managed.com has been great, if you guys keep it that way, we would think you guys get big quickly

From what I see, seems like managed.com is becoming pretty darn popular around here! But I'm very observant, most people wouldn't even notice. ;)

Managed swaped our FreeBSD OS for RH 9 and it was done within the hour!!! Not like Server Matrix's 2 days!!!

Managed will continue to have my business.

Originally posted by SpiritAu
Managed swaped our FreeBSD OS for RH 9 and it was done within the hour!!! Not like Server Matrix's 2 days!!!

Managed will continue to have my business. You switched from FreeBSD to RH 9, correct? Was there any additional cost??

I think they are quite good.

No problems thus far, pretty fast network. Better pings to Australia than most of the other providers in the USA.

Top stuff!

well im with managed and personally they are w****** they say they offer free software instalition and then when i asked for a FREE thing to be installed they said it would cost me $100. SO DO NOT CHOSE MANAGED THEY ARE C***

Originally posted by kickback
well im with managed and personally they are w****** they say they offer free software instalition and then when i asked for a FREE thing to be installed they said it would cost me $100. SO DO NOT CHOSE MANAGED THEY ARE C***
For someone with 1 post you lack creadibility.

May I asked what you asked them to install for you? Perhaps there was some work in the install...

Grow up kickback

If you want to be taken seriously, dont act like a hobo.

Originally posted by barko
You switched from FreeBSD to RH 9, correct? Was there any additional cost??

I'm dissapointed - should be switching the other way around :D

Originally posted by seg fault
I'm dissapointed - should be switching the other way around :D
LOL - well I ordered FreeBSD and was going to give it a go... anyways I found it too hard to find sites on how FreeBSD actually works to get any logic on how things work if that makes sence?? I found the port concept a bit strange too...

well the only thing i have against managed.com is that guy they have as a consltant which had some what of a bad history so i wen with servermatrix and so far the server is running great and even got a celeron 2.4 when i paied for 1.7 and with a setup discount so i am more then happy.
and for support i can handel most the things so i dont care if there slow but i guess because of all the orders they have they got to be slow for now.
if i do get some extra cash i may try managed.com and test it out.
my guess you can give them atry to 1 month and see but dont make long plans because there new

www.google.com/bsd ;)

If you are ever in Sydney - come around for a wild turkey and a freebsd rant :D

that good one seg fault.. www.google.com/linux work too!

all i wanted was a peral module installed because i didnt have time to do it so i just sent a email to them.

Originally posted by kickback
well im with managed and personally they are w****** they say they offer free software instalition and then when i asked for a FREE thing to be installed they said it would cost me $100. SO DO NOT CHOSE MANAGED THEY ARE C***

Originally posted by kickback
all i wanted was a peral module installed because i didnt have time to do it so i just sent a email to them.

You didn't have time to install a Perl module... but you had time to email them about it, as well as register here just to bash them?

It doesn't sound like you're ready to run your own server. Oops... I meant, "it doesn't sound like you have time to run a server." :D

Meanie :P

But anyways I'm trying to see if managed.com is a good provider, seeming how so many respectable people like them, how do they handle game servers, should I try to get their cheapest server first to test them out?

Originally posted by seiler
You didn't have time to install a Perl module... but you had time to email them about it, as well as register here just to bash them?

It doesn't sound like you're ready to run your own server. Oops... I meant, "it doesn't sound like you have time to run a server." :D
Indeed . It takes less time to install a perl module then composing this reply :-)*

*Slight exageration .

I am thinking of buying a server with managed.com sometime in the next 3 or 4 months and running my gaming downloads site on it.

I will be hosting some big files so the 80gb hdd space will be good enough for a good few downloads.

The bandwidth will also be great as well :D

What's your site, I run the same type of site and want to see how others looks (http://gamecache.net)

my site is http://www.gamefileworld.com

It's a new site really, i am thinking about changing the design and the way the downloads are set out though.

Chris just an fyi, if u get the bsd server, managed set it up so u only have 44gb usable for /home all the other partitions are 7gb partitions

Wow lmao... Kickback acts like a twelve-year-old, to be quite honest.

He can't even spell Perl, yet he ordered his own server; lmao @ this guy...

I doubt he did, he's just posting negatives about managed because he thinks it would be "cool" to have a server :P

Kickback is just a prime example of why I avoid the market managed.com is targeting.

Originally posted by Incognito
Kickback is just a prime example of why I avoid the market managed.com is targeting.

:D
Too true

Managed.com i think are brilliant. The phone is always busy, but their sales are polite. The servers are pretty fast and i have no complaints. Their email support is very good also, a very quick reply.

They also only work weekends.

Originally posted by flammable
Managed.com i think are brilliant. The phone is always busy,
They also only work weekends. The phone is always busy? Does that mean you can't get through?

They also only work weekends? What?

How long has your site been hosted with them? What is the url?

I think it may be www.andrewjacksonfor20postsonwht.com

:D

Originally posted by Incognito
What is the url? The address in his sig, swaza.com, appears to be hosted there.

I've used managed.com for less than a month now, and I believe everything can be said in one phrase: Great network and terrible tech support.

Their phone support is like, good for nothing. Either they don't have anyone picking up the phone on the other end, or they only have one techie. Although, sales department seems to always go through (they want your money!)

Their email support is slow, but stable and secure. Reliable answers, usually within a couple hours. Setup is usually less than 48 hours also.

I've just bought a 2nd server with them, and phoned their sales, and they said it'll be up tomorrow (during Christmas Eve!!!) I think that's pretty good.

Just my 2 cents,

Webmaster
Divine Hosting Network
http://divinehost.net

my test server there is down. just about to send in a ticket

Originally posted by thelinuxguy
my test server there is down. just about to send in a ticket
Let us know the responce time...

Had them do an OS re-install. Done within 1.5 hours of request with no problems. Support forums would be a nice addition...maybe in the near future?

I think I may go with a managed.com server

MSG mentioned a forum was coming soon after the holidays :)


~Fran

Hi, just thought I would add my 2 cents.

I just started renting a server at managed.com, setup was within 48 hours. No problems so far, server is running great, and my client seems to be very happy so far (game server). Network is good so far.

I just ordered a server 12 hours ago, waiting for it to be ready to go :D weeeeheeee

Originally posted by Wojjie
Hi, just thought I would add my 2 cents.

I just started renting a server at managed.com, setup was within 48 hours. No problems so far, server is running great, and my client seems to be very happy so far (game server). Network is good so far.

Can i ask which game is running on the server?
And what are the pings like?

Managed has a lot higher latency than Server Matrix or Rackshack does. In one of these managed threads (the sycophants have been posting so many lately I cant recall which one) there were several speed tests done by people from all over. The results didn't look good at all unless you live in Australia.

YOu need to keep in mind that the latency is going to be different depending on where you reside as well. I live in Oregon and the latency is almost nil where as the latency to ServerMatrx is terrible due to it being farther away. Managed is going to have better times on the west coast and in Australia because of it's location

Yes, I ordered the lowest server they have just to learn the basics of linux. Signed up just because they offer free OS reinstalls. :D No hosting involved even though I need apache to run some test sites. Also, mysql database and php. That is it. Now lets see how long it will take for them to setup that server.

Originally posted by ChrisMayhew
Can i ask which game is running on the server?
And what are the pings like?

I am running Counter Strike 1.6. So far one player in San Diego got 25-35ms. One person in Arizona got around 40-50ms. Me being in Toronto, I get 100-120ms. When I ping it from one of my texas servers (houston, texas), it gets a constant 50-51ms.

Hope that helps.

Those are decent pings, actually. Not bad at all.

I have a question about managed.com before I order a server from them.

Do they honestly offer 'free hardware installation' as stated on their web site? And what doest that even mean? If you send them an 80 gig hard drive, they will INSTALL it for you at no cost?! I highly doubt this, can somebody vouch for this claim?

Originally posted by SniperDevil
Do they honestly offer 'free hardware installation' as stated on their web site? And what doest that even mean? If you send them an 80 gig hard drive, they will INSTALL it for you at no cost?! I highly doubt this, can somebody vouch for this claim?

Sounds like a re-wording of 'no setup fee' to me...

-David

Originally posted by Watcher_TVI
Managed has a lot higher latency than Server Matrix or Rackshack does. In one of these managed threads (the sycophants have been posting so many lately I cant recall which one) there were several speed tests done by people from all over. The results didn't look good at all unless you live in Australia.
Just took these (from Colorado):

Managed.com
RT = 75

Serve Matrix
RT = 121

And...

Kernel update completed in less than 10 minutes from time requested. :)

Originally posted by Wojjie
I am running Counter Strike 1.6. So far one player in San Diego got 25-35ms. One person in Arizona got around 40-50ms. Me being in Toronto, I get 100-120ms. When I ping it from one of my texas servers (houston, texas), it gets a constant 50-51ms.

Hope that helps.

Can you provide the CS IP address so i can test it myself.

I am in the North West of england so i could test see what the pings are like in the UK.

Originally posted by barko
Just took these (from Colorado):

Managed.com
RT = 75

Serve Matrix
RT = 121

And...

Kernel update completed in less than 10 minutes from time requested. :)

managed.com < Minimum = 93ms, Maximum = 96ms, Average = 94ms>


servermatrix.com < Minimum = 54ms, Maximum = 55ms, Average = 54ms>

Like I said.....

IP Please.

Greeting,

You're pinging from New Jersey to SM and Managed.com so it's not surprising that the RT is different.

People who are closer to the destination IPs will always get better ping. What else is new?



Originally posted by Watcher_TVI
managed.com < Minimum = 93ms, Maximum = 96ms, Average = 94ms>


servermatrix.com < Minimum = 54ms, Maximum = 55ms, Average = 54ms>

Like I said.....

Originally posted by MSG Inc.
Greeting,

You're pinging from New Jersey to SM and Managed.com so it's not surprising that the RT is different.

People who are closer to the destination IPs will always get better ping. What else is new? Interesting to note you do not make this same statement when tracerts and pings show managed.com with higher speeds...

Hey, I'm thinking of going with managed, is this a good decision? Please don't refer me to a different post, I have looked at most of them.

But I realize that things change over time, which is why I am asking again. I am in VA, and I pinged their TEST IP, and got a 94 average. I am tempted to go with them, but for Counter-Strike servers, that's not a great ping at all.

From the East Coast you would most likely get better speeds from Servermatrix. If you read some of the other threads you would have seeen all the speed tests from various locations, they pretty much confirm Servermatrix to be faster...

I know, but those servers are much more expensive; after earning enough money from reselling over at MSG, I will buy a SM server; does this sound like a good plan?

Personally I wouldn't put a paying client on a managed.com server. They have only been around a few months, there are already mixed views on their support and response times. Way too young to experiment on with a real business IMO...

Let's see if they make it past the first couple years then you might have a go. Remember your upstream is a direct reflection of your judgement and historically these types of low budget providers end up with more problems than the higher quality hosts....

Originally posted by Watcher_TVI
Personally I wouldn't put a paying client on a managed.com server. They have only been around a few months, there are already mixed views on their support and response times. Way too young to experiment on with a real business IMO...

Let's see if they make it past the first couple years then you might have a go. Remember your upstream is a direct reflection of your judgement and historically these types of low budget providers end up with more problems than the higher quality hosts.... Zoinks...what's up? Got tired of hammering on Burst? Seems like you are only interested in slaming managed.com. If you don't have a server with managed, then your opinions don't really carry much weight.

Sheez....go have some eggnog.

You're still going on about this Watcher? Lord have mercy, it's the holidays, leave it alone. They haven't done anything wrong to earn any of this thrashing. if/when they mess up, then fine, you can have your day then.

Think about it for a sec. What if someone just started to attack TVI hosting just 'cuz? You wouldn't like it all that much would ya' bud? Treat others the way you wish to be treated.

As for the newbie a few pages back who couldn't spell for his life. There's a reason why they didn't install it bud, last time i checked, peral wasen't a language :P

~Francisco

Originally posted by Confuzzled
You're still going on about this Watcher? Lord have mercy, it's the holidays, leave it alone. They haven't done anything wrong to earn any of this thrashing. if/when they mess up, then fine, you can have your day then.

Think about it for a sec. What if someone just started to attack TVI hosting just 'cuz? You wouldn't like it all that much would ya' bud? Treat others the way you wish to be treated.

As for the newbie a few pages back who couldn't spell for his life. There's a reason why they didn't install it bud, last time i checked, peral wasen't a language :P

~Francisco

Well said :cool:

As was said by many people already, they simply have not been in business long enough to prove their reliability. What amazes me is that some people would try a service for a couple weeks and go on and on about how great it is. Then we see them back here in 3 months (or less) crying about how their provider's support is never around,they went out of business, their servers are never up, major DDOS attacks 24/7 etc etc...

I would never risk putting any client on a new untested service but that is just me. I think it's a foolish thing to do and I wouldn't advise anyone to make such a move. SniperDevil asked for opinions and I gave him mine. You certainly don't have to agree with it and are more than free to add your own.

Originally posted by Watcher_TVI
I would never risk putting any client on a new untested service but that is just me. I think it's a foolish thing to do and I wouldn't advise anyone to make such a move. SniperDevil asked for opinions and I gave him mine. You certainly don't have to agree with it and are more than free to add your own.

So they're new to WHT, does that mean they deserve to be treated worse than what my dog left me this morning? This isn't highschool anymore, you don't get by, by treating the new kid/smaller guy like he's your b**ch or something.

It's one thing if it's like constuctive input, but it just seems that you're takin' stabs whenever you can. They already stated that the united dude was in the team somewhere, no need to keep stabbing at what they stated within a week of opening to the WHT market.

I also doubt that anyone that's wanting to make some sort of living in the hosting martket would consider hosting any server that's sub fully managed/$150+ month. Many people that host customers are like my self, who do it to help out some friends, or to section off what they aren't using and maybe break even on it.

~Francisco

I'm not taking stabs at them, I don't know them from Adam. If it were any dedicated provider in this same position with a questionable affiliation and/or extremely low budget offers I would advise people that are asking to avoid it until it can be verified their services won't just be the flavor of the month.

There is no dispute that the low end providers seem to have more issues than the more expensive providers. WHT search alone can validate this. All I am suggesting is that those who are trying their services wait 6 months before telling everyone how great they are. To those that haven't tried them yet, I would tell them not to risk paying clients there yet...

You are certainly entitled to have a different viewpoint...

Originally posted by Watcher_TVI
I'm not taking stabs at them, I don't know them from Adam. If it were any dedicated provider in this same position with a questionable affiliation and/or extremely low budget offers I would advise people that are asking to avoid it until it can be verified their services won't just be the flavor of the month.
Well you are.

There is no dispute that the low end providers seem to have more issues than the more expensive providers.
TP and Ev1 have next to zero network issues. Don't go back to the bloddy support issues again??? These are budget providers - all you need is a good network, good hardware, and reboot support.

WHT search alone can validate this. All I am suggesting is that those who are trying their services wait 6 months before telling everyone how great they are. To those that haven't tried them yet, I would tell them not to risk paying clients there yet...
That's bull **** and you know it! Without people like Confuzzled, barko and many others ;) who stick up for these providers they stand no chance at competing in this market place.
I know what it's like to have your business slamed on WHT because of "price" - and 9 times out of 10 it's people like you! Have you ever throught this is an entry level promotion? A marketing thing perhaps? Would they get this much attention if they offered the Cel 2.0 for 99/month, or even $140/month? I don't think so!!!

You are certainly entitled to have a different viewpoint...
Oh I know I am - and I take advantage of it every min I get.

Dear lord o.o...
I sure hope that i'm never on the other end of a SpiritAu rippage ;)

I stick up for hte companies that i truely think will stick around and do a good job. If i thought for one second that managed was gonna take off then i wouldn't even post at all.

Also, one of the mods/admins a few pages back showed that they the site DOES date back as far as they claim. I'm sure they've had customers out side of hte rush WHT gave them.

~Francisco

Originally posted by Confuzzled
Dear lord o.o...
I sure hope that i'm never on the other end of a SpiritAu rippage ;)
I'm harmless ;)


I stick up for hte companies that i truely think will stick around and do a good job. If i thought for one second that managed was gonna take off then i wouldn't even post at all.

Same here - but I would speak my mind.

TP and Ev1 have next to zero network issues. Don't go back to the bloddy support issues again??? These are budget providers - all you need is a good network, good hardware, and reboot support. Both these companies have a proven track record and won't likely be going anywhere soon.

As for the good network, hardware and the rest. You will have to take managed's word for that because you certainly do not have any actual experience to support the claim they are stable, they haven't had a network long enough for you to know if they are or are not.

Snake-Oil was a best seller because people tend to believe what they are told. For me, I tend to believe what can be proven. We'll see how things pan out in a year...

Sorry I have been out for so long...

but I'm 14, so I don't think I need to make a full-time living with this. Luckily I'm PayPal Verified, have a Visa Buxx card, and know a little bit about hosting and programming (I learned JavaScript & HTML when I was 11, did a couple sites, now learning PHP, Python, C++, XML, XHTML, some frameworks for PHP & Python, etc.)

Well, my PayPal transfer from my savings account is being processed; for $55.00. I will probably put a ****load of pressure on the server, see how it handles it, try one Counter-Strike server, then two, then three, a couple of Apache servers, etc. etc.

So it seems that there are mixed feelings about managed..? Am I right?

the 'bad' feelings seem to come from the below.

- people who don't host with them
- people who can't spell so managed can't understand what they want
- people who don't know howto ssh into a server, let alone what ssh is/does

The people who are hosting with them SEEM to be content with the price/service ratio. There was some comments from some people who were hosting with them about slower ticket times. From the sounds of it, the ticket times have been MUCH better since then (more staff? less tickets? i dunno.)


~Francisco

TY very much, do you recommend, since I am not entering a full-blown career here, that I buy the Celeron 2.0 Ghz from them?

<<< Self promotion removed. See Forum Rules (http://www.webhostingtalk.com/misc.php?s=&action=forum-rules). >>>

If you have a little money, like, you wouldn't be breaking the bank if you got a server from them, then i'd say get a server and test it out, see if it meets your needs.

Pings are always a hard thing to deal with, since it'll kick arse for one coast, and suck arse on the other. For the west coast, their pings are excellent, but in the east coast they get a little worse (100 is still good). Unless you get a server in the middle of the USA, you'll have to deal with 100 ping.

If you're more concerned about YOUR pings, then maybe a cheap arse SM server would be fine. For CS, a 2Ghz celly is MORE than enough. Hell, i ran a 16 person CS server on my DSL line, on a Athlon 900 and it was excellent (55 ping-ish).


EDIT - bah, had to change to arse :P

~Francisco

LOL

TY for your advice.

<<< Self promotion removed. See Forum Rules (http://www.webhostingtalk.com/misc.php?s=&action=forum-rules). >>>

Well...anyhoo...

Cheers to Managed.com - great service so far and yes I have a server with them.

Merry Christmas & Happy Holidays to all.

Yes, you too Watcher_TVI :)

Is it rude to exclude 1 person from Merry Christmas Greetings ;)

will be getting a managed.com box on Friday...details to come

just got my server setup email few hours ago, working on it :)

Originally posted by SniperDevil
LOL

TY for your advice.

<<< Self promotion removed. See Forum Rules (http://www.webhostingtalk.com/misc.php?s=&action=forum-rules). >>>

<<< Mod Note. Quoted text edited. >>>

Next as far as i am aware it is against the rules to self promote however i am certainly glad you did as I can bookmark the site as one to avoid if it comes up offering servers.

How long on average managed.com takes to Setup a Server?

Thinking of trying for backup purposes :)

Originally posted by lemel
How long on average managed.com takes to Setup a Server?

Took 29 hours for us - I think if I remembered correctly. I ordered 1 night here in Australia and I was setting it up the next afternoon.

31 Hours for me

It took Managed.Com about 14 hours to set up my server. I'm using a 5 Ghz Cele and it's running great. I've put quite a load on it and I'm probably going to get another 1- servers with them shortly once we launch our web hosting site and business. THey've been reliable so far, no downtime, and they have always been quick to reboot my serer and such for me. Albeit the Tech Supportcould help a little bit more for noobs, they love to direct you to tutorials online that aren't worth anything, but other than that the pin times are around 38ms here on the West Coast since we live so close. This would probably be a good server to go with as they have been around for a couple of years (was proven on a post here on WHT), seem to have a stable network and have good prices.

I meant to say that I'm using a 2 Ghz Cele above....although that would be awesome if it were 5.

I have a server at managed.com i have all good words about them exsept their phone support is crap and from what i hear sales dont work on weekends.

Been 49 hrs and still waiting ! :D

And you're apparently happy about that...

I think its about time this thread was closed .
People agree?

Originally posted by yea722
Been 49 hrs and still waiting ! :D


You need to contact sales@managed.com again because all orders (with payment confirmation) received as of last night have been processed and activated.

FYI -- We also sent out a few declined emails (ie. incorrect billing information, insufficient funds, etc.) the past few days so your name might be one the declined list.


Happy Holidays...

Originally posted by SniperDevil
And you're apparently happy about that...

Well, I'm not happy about it.. just that its christmas, so I guess delays are inevitable?

Originally posted by MSG Inc.
You need to contact sales@managed.com again because all orders (with payment confirmation) received as of last night have been processed and activated.

FYI -- We also sent out a few declined emails (ie. incorrect billing information, insufficient funds, etc.) the past few days so your name might be one the declined list.


Happy Holidays...

Hello, I have sent an email to that address, but I did not receive a decline email... Thanks alot

Ahh! looking at the Order form i noticed that CPanel is free only for 1st month and $19.95 thereafter...

umm.. Have to do calculations again...

ya, it is, but $19.95/month for cpanel seems fair? doesnt it?

i'd say its fair if its mentioned on the Server details page, not hidden in the order form!

I bought a server from them a couple weeks ago to try them out and It's been great so far.

I had a problem with the server they gave me and they replaced the server for a new one that same day.

When I was trying to fix the problem that week the server locked up several times and most reboot requests were done within an average of 20 minutes at different times of the day and night.

They are new so we'll see if that good service continues.

I don't mind the lack of phone support, most of the things that I would need them to do can and has been handled via email very quickly. If paying such low prices means not having phone support then I think that's fine.

If someone needs to be held by the hand to run a hosting server then they should look elsewhere and pay more. :D

hmmm... :homer:

It seem a lot of positive comment from user below 100 posts.

Some positive and negative comment from users more than 100 posts.

Well let's see. Just bought a cele box there.


/Kartsa

Originally posted by Darktwist
hmmm... :homer:

It seem a lot of positive comment from user below 100 posts.

Some positive and negative comment from users more than 100 posts.
hmmmm... :homer:

it seem Darktwist try to bring down a company to get more business.. hmmm... above 100 posts. STFU.

oh, i don't use managed.com.

thanks,
kmsd

Yes, i dont think people should be judged on the ammount of posts they make. People are stating their experience and you are basically telling them they are to inexperienced to have an opinion.

Originally posted by yea722
ya, it is, but $19.95/month for cpanel seems fair? doesnt it? I agree!

I myself will be taking the plunge and trying out a Pentium 4 server in the next month. There is nowhere else that even competes price wise on a P4 2.4Ghz/1GB RAM - $105 with cPanel!

And if you cant manage a server you should not be using one :)

ordered my server...anxiously awaiting

Wow, this is probably record time; got in PayPal payment at about 1:30 AM EST Last night (10:30 PM PST) and the server was ready at 8:14 EST tonight (5:14 PM PST)... only 19 hours!

And I haven't got a chance to really use it, as I am still learning Linux, but it seems nice!

Originally posted by Darktwist
hmmm... :homer:

It seem a lot of positive comment from user below 100 posts.

Some positive and negative comment from users more than 100 posts.

Post count doesn't mean much. Don't confuse "having to say something" with "having something to say." ;)

I'm happy with them, so far... and even though I have a low post count, I've been here much longer than most of the people that give them a hard time.

Many of the complaints from customers seem to indicate that they aren't ready to run a server. People that aren't ready to run their own servers need to fight the temptation to get one just because they can afford it. If managed.com servers were $200/month, for the exact same product, there would be less complaints because people that didn't know what they were doing wouldn't be willing to "learn the hard way" for $200/month.

If airplanes suddenly went on sale for $55/month, there would be a lot of 'plane crash' threads on WHT. You wouldn't see many "How do I fly a plane?" threads, just a few crash threads, cluttered up with posts blaming the plane manufacturers/salesmen. ;)

Excellent point, seiler, I am now downloading Steam for Linux to run my CS server. Wish me luck, my current transfer rate is 427K/sec. does this mean kiloBYTES or kiloBITS? B/C IE always puts things in bits...

What are you using to download it? It depends on what it shows the transfer in? It's normally killobits.

Originally posted by seiler
Post count doesn't mean much. Don't confuse "having to say something" with "having something to say." ;)

I'm happy with them, so far... and even though I have a low post count, I've been here much longer than most of the people that give them a hard time.

Many of the complaints from customers seem to indicate that they aren't ready to run a server. People that aren't ready to run their own servers need to fight the temptation to get one just because they can afford it. If managed.com servers were $200/month, for the exact same product, there would be less complaints because people that didn't know what they were doing wouldn't be willing to "learn the hard way" for $200/month.

If airplanes suddenly went on sale for $55/month, there would be a lot of 'plane crash' threads on WHT. You wouldn't see many "How do I fly a plane?" threads, just a few crash threads, cluttered up with posts blaming the plane manufacturers/salesmen. ;)

Well my only complaint was hiding their CPanel price from the main pages but seen only on the Order page.
I already have unmanaged Servers at ev1 for long time now, wanted to have a server at different DC for backup, but $85.00 suddenly becoming $105.00 when i was going to Order, i have to do the comparisons again.. (looking at Nocster Sale now :) )

Originally posted by music
they are the best and soon WHT will change its name to managed.com.

*dies

Originally posted by lemel
Well my only complaint was hiding their CPanel price from the main pages but seen only on the Order page.
I already have unmanaged Servers at ev1 for long time now, wanted to have a server at different DC for backup, but $85.00 suddenly becoming $105.00 when i was going to Order, i have to do the comparisons again.. (looking at Nocster Sale now :) )

Do you find an SLA stating 3-5 days for a support ticket acceptable? or the fact no tech support from Friday night til Monday morning OK
If so I am sure you will find plenty of companies to choose from ;)
If its only for backup purposes why do you need Cpanel and yes that "hidden" cost is confusing

Goldwing,

Basic support tickets are still processed on the same day. The 3-5 days referenced in the SLA is for the free managed services items such as software installation, kernel recompile, firewall setup. Remember, we have a first in, first out ticketing system. Just like everything else in life, you need to wait until it's your turn.

We charge $0.00 for these services while the fee at most other providers is at least $50.00 per hour. Also, the $55.00 / month fee is for server + bandwidth only and does not include Cpanel license. We only offer Cpanel without charge for the first month as a courtesy to people who want to try Cpanel first.

We can definitely make Cpanel free forever, but the monthly fee will not be $55.00 per month and this would be real unfair to many of our customers who don't to use Cpanel on their servers.

Originally posted by MSG Inc.
Goldwing,

Basic support tickets are still processed on the same day. The 3-5 days refer to the free managed services items such as software installation, kernel recompile, firewall setup. Remember, we have a first in, first out ticketing system. Just like everything else in life, you need to wait until it's your turn.

We charge $0.00 for these services while the fee at most other providers is at least $50.00 per hour. Also, the $55.00 / month fee is for server + bandwidth only and does not include Cpanel license. We only offer Cpanel without charge for the first month as a courtesy to people who want to try Cpanel first.

We can definitely make Cpanel free forever, but the monthly fee will not be $55.00 per month and this would be real unfair to many of our customers who don't to use Cpanel on their servers.

MSG
My post was not a dig at your company.

I see most of the posts here as peoples inability to read or understand your SLA. You have the right to price your services and operate your services in any manner you feel fit as long as it is legal. I see many many of the "complaints" as simply misunderstandings from people that pay MSG prices and want Rackspace service.

However I do see your Cpanel policy off putting and confusing for a number of people especially in the way it is displayed on your site. (IMO)

Well it's on the order form after all... You can't order and say hey I didn't know that, cpanel was extra after the 1st month.

I think it would be better to have something like "cPanel optional extra" or something like that... But it is fine the way it is IMHO. I don't belive you should have to change your site because some people can't read an order form.

Originally posted by SpiritAu
I don't belive you should have to change your site because some people can't read an order form.

I could read the Order form, thats why it changed my decision of not filling up the Order form.

Its the same that nothing about Setup is mentioned on your Site, but on the Order form Setup of $xx pops up.
All pricing should be clear at least on the details page.. IMHO ;)

New providers pop up at WHT all the time. Some of them make it for the long haul and some of them don't. The cheaper the offering the less likely they will remain issue free. The providers that have lower priced offerings historically have many more problems than those that are more expensive.

What we know about managed.com is that they are:

A new company that is just a few months old.
Have ties to United Colo (who seriously damaged plenty of people here in the past).
Offer some extremely low prices.
Their site tends to make the monthly actual costs (after the first month) a bit difficult to ascertain.
There have been a few complaints here at WHT already about the support response times.
A vast majority of the posts started and continued about managed.com are from new WHT members.

Now managed.com may very well turn out to be the greatest thing since sliced bread but the fact they have no track record and a few other obstacles in their path makes praising them (or slagging them) for their services totally unfounded IMO. I'm sure that there are people trying out managed.com because it's cheap and they have no business getting an unmanaged server come back here disappointed with the support. It's logical to think that managed.com provides managed servers and they learn that isn't the case so they post a negative review here. On the other hand you have people claiming they are great and have only been with them a few weeks or even a few days. I see some of the same people praising managed.com here jumping on people in other areas of WHT for posting reviews of a shared web host they have only been with for a few weeks.

Now is this some double standard for reviews? You can review a dedicated provider accurately in a few weeks but you can't do the same with a shared hosting provider? The truth is you cannot accurately review either until you have been with them for a reasonable amount of time.

It's like buying a new car, it looks great in the driveway but until you put some people in it and drive it around you really don't know how good it is. Posting all these reviews about managed.com is a disservice to new folks that may be looking for a dedicated provider. It would be a much greater service to actually use managed.com for 6 months or more and then post a detailed review before telling everyone how great (or bad) they are when you really can't possibly know yet...

Here is the two things i think Managed.com needs to improve on, i am a customer and i have enjoyed my experience.

1) Phone Support - I have never gotten through and no one i know with a managed.com server has either.

2) The small thing on their homepage saying Cpanel 8 free, they should include this for 55$ per month or edit the graphics so it does not say "free cpanel 8".

This is my opinion.

Originally posted by flammable
2) The small thing on their homepage saying Cpanel 8 free, they should include this for 55$ per month or edit the graphics so it does not say "free cpanel 8".

This is my opinion.

Thats the only point i'm putting forward! :)
MSG should take it as a suggestion .. else ppl like me have to bring out calculator again and do the homework again :stickout:

Originally posted by lemel
Thats the only point i'm putting forward! :)
MSG should take it as a suggestion .. else ppl like me have to bring out calculator again and do the homework again :stickout:

Totally agree, either they are too ignorance to take critisism or they are too lazy to change their psd file.

I see the "Free Cpanel" picture is a cheap marking tatics. Sure people will red, will know when they clicking on order page, have anyone missed it btw? NO. But it's their intention to mislead people from the first look, hence more clicks to the order page.

Originally posted by lemel
...Its the same that nothing about Setup is mentioned on your Site, but on the Order form Setup of $xx pops up...
WTF?? We don't charge any setup fees??

Originally posted by Nam
Totally agree, either they are too ignorance to take critisism or they are too lazy to change their psd file.

I see the "Free Cpanel" picture is a cheap marking tatics. Sure people will red, will know when they clicking on order page, have anyone missed it btw? NO. But it's their intention to mislead people from the first look, hence more clicks to the order page. Huh??? :eek:

Put the pipe down and take a nap.

Originally posted by barko
Huh??? :eek:

Put the pipe down and take a nap.
Well said!

Originally posted by SpiritAu
WTF?? We don't charge any setup fees??
Buddy, that was an example only, i didn't see your website if you charged Setup/Monthly or all Free! :stickout:

well, i get one box to test out and here is the review after 1 month.

* Support: Don't count on weekend. Respond time from 6 to 12 hours. It's more like RS support. For example, I have big problem with mail is not being sending out when use with outlook (set up the same way with my other boxes) When ask support team if they have any idea why it not working, they said " we never use with outlook before so we don't know" :)

* Box set up and deliver from 24-48 hours.

* Support ticket being closed right after they replied, if you want to tell them the problem is not solve yet or even to say thank you, you will have to open a new ticket.

Conclusion:

Pro: Good price, good spec, good network. Could be the next RS.

Con: Support tech need to stop the practice of closing support ticket right after you reply.

Thanks for review.

Whats RS? Rackspace, Rackshack?

Rackshack.

I got a box there, been with rackshack for a couple of years.

First off support is there 24/7 I have emailed them at 2 am PST on saturday mornings and gotten responses.

Support is at least that of RS, probably better, but it's an unmanaged box, i have gotten exactly the service I expect from both.

Network is great!

I have not had to call, only time will tell for sure, but so far I am impressed.

i don't post here much, just signed up, personally I think most of the views are fairly bias, but everyone is entitled to their own opinion.

Originally posted by phinsup
I got a box there, been with rackshack for a couple of years.

First off support is there 24/7 I have emailed them at 2 am PST on saturday mornings and gotten responses.

Support is at least that of RS, probably better, but it's an unmanaged box, i have gotten exactly the service I expect from both.

Network is great!

I have not had to call, only time will tell for sure, but so far I am impressed.

i don't post here much, just signed up, personally I think most of the views are fairly bias, but everyone is entitled to their own opinion. First, what possessed you to come sign up here and make this post? Did they point you in this direction? You must understand that, while not meaning to be rude to you, we are very suspicious of the string of new signups just to post for a particular provider.

Second, do you have any sites active, any urls you can point us to with managed? How long have you been with them?

Most company's close the ticket. There is an archieve of them and if they dont close them there isnt any difference between a replyed one and a non-replyed one.

Originally posted by VNPIXEL
well, i get one box to test out and here is the review after 1 month.

* Support: Don't count on weekend. Respond time from 6 to 12 hours. It's more like RS support. For example, I have big problem with mail is not being sending out when use with outlook (set up the same way with my other boxes) When ask support team if they have any idea why it not working, they said " we never use with outlook before so we don't know" :)


I would agree completely with this assessment of managed.com. Server setup was decent, network is good but the support is just plain bad. They state on their website that they have 24x7 support, but this just clearly isnt the case.

This is a ticket I opened up on Friday evening:

Elapsed Time 2 days
Since Last Action 21 hours

Support time during the day is, "ok", at best.

Sirius

they have 24/7 support for reboots and such (via the NAC them selves). But MSG Inc. has stated a few times that the in office techs are only there 9 - 5 M - F :)

~Francisco

Originally posted by VNPIXEL
Rackshack. Hehehe lets be politically correct - its EV1 Servers now :bawling: RackShack was sooooo much better lol!

get
what
you
pay
for

end
of
thread

Originally posted by jsjdesign
get
what
you
pay
for

end
of
thread
Yeah, that's always true. :rolleyes:

Judging by price alone is about as brilliant as not reading past the 'managed.com' domain name, before ordering, then complaining when you don't get $300 support for $55.

Originally posted by seiler
Yeah, that's always true. :rolleyes:

Judging by price alone is about as brilliant as not reading past the 'managed.com' domain name, before ordering, then complaining when you don't get $300 support for $55.

So you're saying that it is ok to advertise 24x7 support, but not really give it, because you are offering a service cheaper than someone else.

That makes a lot of sense... how long have you been in business?

Sirius

Originally posted by sirius
So you're saying that it is ok to advertise 24x7 support, but not really give it, because you are offering a service cheaper than someone else.

That makes a lot of sense... how long have you been in business?

Sirius I think they probably do offer 24x7 support, however i assume it will be mainly for reboots/emergencies which prevent your server from being online.

Upgrades, kernel rebuilds and system checks etc are probably only carried out during their usual staff hours which is 9-5 Monday to Friday :)

Ill soon find out though, ive ordered a P4 server see how it goes.

My server has been up for nearly 3 weeks with managed.com and its been running perfectly. Their support is a tad slow on weekends> I requested to purchase 10 more IP Addresses Saturday night, and i'm sure i'll have to wait until monday morning.

I don't want to post my URL, becasue last time I was warned if I did my account would be suspended, so check my profile ;)

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
First, what possessed you to come sign up here and make this post? Did they point you in this direction? You must understand that, while not meaning to be rude to you, we are very suspicious of the string of new signups just to post for a particular provider.

Second, do you have any sites active, any urls you can point us to with managed? How long have you been with them?
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Originally posted by NibiruAnubis
I don't want to post my URL, becasue last time I was warned if I did my account would be suspended, so check my profile ;)
I really hope you meant your account on WHT and not your account on Managed.com...

Originally posted by CoolinHL
I really hope you meant your account on WHT and not your account on Managed.com...
I think the mod's chucked a spak attack when he posted his site in the past in a non-advertising forum.

I don't think managed would do that.

Does Managed.Com actually have connectivity to Global Crossing? I've done a few tracerts with providers who don't have abovenet and hav global crossing, but it always go through Above.Net.

Right now, they only have Above.net, so I guess what they have on their site could be currently said as false advertising.

But they say they're going to get another GigE from Global Crossing in a couple weeks.

Originally posted by sirius
So you're saying that it is ok to advertise 24x7 support, but not really give it, because you are offering a service cheaper than someone else. MSG has stated several times that there are people on site 24/7 for emergencies & reboots -- and that server administration is the customer's job.

Many people seem to think that support should cover everything that they don't know, which for some people, would include running their own server.

If running a server was for everyone, places like ServInt wouldn't be able to survive with all of the cheap places out there. Not just managed.com, but also places like Server Matrix, Server4you, etc...

Hamm.... Ouch it took me hours to get into [11] page of this topic ....lol (isn't it the longest topic on WHT?) Hamm...Never Mind...

Well, What I would like to say is that: I am with managed.com for a long time (well two months, not so long but not too short). And I am 100% Happy with them, Support Reponses get faster and better with the time and i got my issues resolved fastly and greatly. good responses time even in non biznes time (well that's wasn't so great at the start but as i said it start to get better with the time and its perfect now).

After two months of pretty good service 100% up time i can't see some thing bad on managed.com ,only one thing i can tell them :
Keep this great job guys!

Originally posted by seiler
MSG has stated several times that there are people on site 24/7 for emergencies & reboots -- and that server administration is the customer's job.

Many people seem to think that support should cover everything that they don't know, which for some people, would include running their own server.

If running a server was for everyone, places like ServInt wouldn't be able to survive with all of the cheap places out there. Not just managed.com, but also places like Server Matrix, Server4you, etc...

Your response has nothing to do with my question. If you can't answer it, don't just simply offer your spin on the question....

The website says 24x7 support. It does not say "for emergencies and reboots".

No where in my message did I reference thinking that support should cover everything I didn't know.

We opened a ticket on Friday evening for a hardware problem on one of the servers. They didn't even answer it until this morning. Is that 24x7 support?

Other than that, I think managed.com is great.

Sirius

24/7 Manual Reboot (Unlimited) Free (Included)
24/7 E-Mail Support (Unlimited) Free (Included)

i think it means that you can send send emails and ask for reboot 24/7 ,its not means that they have to answer 24/7.

Originally posted by Ronikil
24/7 Manual Reboot (Unlimited) Free (Included)
24/7 E-Mail Support (Unlimited) Free (Included)

i think it means that you can send send emails and ask for reboot 24/7 ,its not means that they have to answer 24/7.

:D Yes... I know. :D

Whoa! Even skipping 3 pages is still hard on the eyes.

From a few pages back; there was mention of their bandwidth providers. You can always check http://www.fixedorbit.com/search.htm. Just enter the IP and it gives it to you.

Also, the reason I am interested in them is to start internet streaming and I require allot of bandwidth. I need something very small (in terms of pricing; and starting bandwidth) so that if it does fall through (additional service add-on), then I am not stuck.

Would you recommend them for streaming? In other words, is there network reliable enough for something like this?

Thanks and God Bless!

Originally posted by CCF Hosting
Whoa! Even skipping 3 pages is still hard on the eyes.

From a few pages back; there was mention of their bandwidth providers. You can always check http://www.fixedorbit.com/search.htm. Just enter the IP and it gives it to you.

Also, the reason I am interested in them is to start internet streaming and I require allot of bandwidth. I need something very small (in terms of pricing; and starting bandwidth) so that if it does fall through (additional service add-on), then I am not stuck.

Would you recommend them for streaming? In other words, is there network reliable enough for something like this?

Thanks and God Bless!

Personally, I would. I have never had a problem with their network... speedy and reliable.

The talk of adding a gigE port to GBLX just add's more to that pot.

Sirius

Originally posted by sirius
Your response has nothing to do with my question. If you can't answer it, don't just simply offer your spin on the question....

No spin -- just repeating MSG's answer from other threads.The website says 24x7 support. It does not say "for emergencies and reboots".

No where in my message did I reference thinking that support should cover everything I didn't know.

We opened a ticket on Friday evening for a hardware problem on one of the servers. They didn't even answer it until this morning. Is that 24x7 support?
... My original comments were aimed at the "get what you pay for" guy -- not referring to your two-day wait, which I agree, is slow.

Support should still be fast, but people that need the level of support that $300+ places like ServInt offer... shouldn't be signing up for $55 server plans (again, not referring to you).

Just curious -- what was the hardware problem?

my $55 got me a server with 1 IP and without apache or cpanel.

Time is money, and the time I spent making things right fills the gap between $55 and $155

Greetings,

There are 10 IPs allocated to each server. We only use 1 to activate the server. You'll need to activate the other 9 IPs manually.

Also, we do two types of installation -- 1) plain install with Cpanel and 2) plain install of RedHat, Debian, or FreeBSD only.


Happy Holidays...



Originally posted by WoodShedd
my $55 got me a server with 1 IP and without apache or cpanel.

Time is money, and the time I spent making things right fills the gap between $55 and $155

Originally posted by WoodShedd
my $55 got me a server with 1 IP and without apache or cpanel.

Time is money, and the time I spent making things right fills the gap between $55 and $155
Not sure why you wouldn't have CPanel or Apache... but with it installed, you just add the other 9 IPs through WHM/IP Functions/Add a New IP Address. It doesn't come with them all added through WHM -- or at least mine didn't.

Edit: I need to learn how to type faster... MSG's message wasn't there when I started. ;)

"my bad" as some would say

happy holidays to you both.

I guess the best way to deal with managed.com is to treat them as a Un-managed box, then you will be fine. It is much cheaper than EV1. As long as network is fine, why not?

Originally posted by MSG Inc.
[B
Also, we do two types of installation -- 1) plain install with Cpanel and 2) plain install of RedHat, Debian, or FreeBSD only.[/B]
Thats funny , when I talked to your sales guy they said they didnt have debian....
Anyways happy holidays to you as well.

Originally posted by demonmoo
Thats funny , when I talked to your sales guy they said they didnt have debian....
Anyways happy holidays to you as well.


Probably 'cuz cpanel for debian is still in beta ;) I doubt people wanna be on all beta software if they plan to use the box for any sorta customer hosting.

~Francisco

Originally posted by Confuzzled
Probably 'cuz cpanel for debian is still in beta ;) I doubt people wanna be on all beta software if they plan to use the box for any sorta customer hosting.

~Francisco
Yes but we arent using Cpanel (real men use CLI) :-).