Hello,

We have signed up with 2CO. As per their procedures the vendor must provide the customer service email which appear on the 'order verification' emails sent to customers and vendors.

Customers and 2CO can contact the vendor via this email anytime for any issues.

The customer statement only shows 2CO.com and vendor can put thie biz name along with 2CO if it wants.

But I don't really see a place for a 'vendor' phone number on the statement.

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I was looking at the Paypal sign up screen and they seem to require the vendor biz phone number.

Q1: Is it a must to provide the biz phone number to palpal? Can't you just provide biz email and address?

Q2: Any recommendations where we can get a biz voicemail solution?

Reason: I want to provide to all our customers at least a voice mail number and we can check that voice mail few times during the day and respond back accordingly? It will avoid the expense of having dedicated phone attendants ( customer service) during the startup phase which may be very helpful. Plus we don't even know if we gonna get any calls then why bother hiring these people, at-least not in the beginning few months.

How do you gentlemen manage this all? Do you have dedicated people to attend phones? Please advise the best economical 'voicemail' solution to us.

Any comments/suggestions are appreciated.

Thanks for help.

Regards,

Rick

For the voicemail you can checkout the following:

kall8.com
telcan.net
angel.com

Those are just a few. We have used angel and kall8 and were happy with both. Angel.com offers more options in terms of voicemail capability but they are also more expensive.

Matt, thanks for the suggestions.

I checked them and except kall8 the other kind of expensive I think.

I am basically looking for a local number (instead of 800 or toll free etc). Kall8 seem to provide that and I am going to find more details about that.

Thanks.

I just found one pretty good solution for small biz and start ups from talkamerica.com

$44.95 unlimited local and long distance anywhere in USA, Canada, Puerto Rico. It gives you "all" the calling features and voice mail also. You can even keep the same number that you have right now. Check it out it does appears good.

Thanks.

You may want to also check out ringcentral.net

It also provides unlimited toll-free inbound -and- transferred calls and you can setup additional mailboxes.

They also offer a metered per-minute plan in case your volume is not initially high enough to justify the unlimited plan costs. (which are around ~$50/month, then ~$30/month per each additional extension)