Hello folks

So here is a situation. I do not believe resellers can count on "trust" in this situation

I believe every reseller knowing that the three persons may be getting along now but that first the main owner quit ..then returned....then the person who does all the support and who I believe IS reliable...Disappears for a while and then comes back and is having to clean up

And now they are selling...but claim
1.vshosing will continue
2.resellers will not be messed over and should just be patient
3. until they sell support will be at a reduced level and not all services supported in the past will be supported

A few questions:

1. What do you who are NOT at VShosting think a reseller should do?

It seems at the _very least_ all vshosting resellers should:

a..back up all sites daily
b. Look at possible alternatives

and the following should be seriously considered:

c. have another company copy over all sites so in any event they can get up and running (and any clients up and running) fast.

2. If the company wants to retain as many of their current customers as possible..what should they do?

It seems to me at minimum they should
a. reward those who stay and take the risk through lowering the fee

b. Not freak out and personally attack or flame at criticism or concerns being voiced by customers at vshosting (which pushes us here) nor here ...nor allow their members to do so without intervention


3. Is it possible for a company in the middle of selling to ensure anything at all to their customers? If so..what? and on what basis can this be taken with confidence?



Best

Renee Levant

Originally posted by oracleweb

3. until they sell support will be at a reduced level and not all services supported in the past will be supported


This is the main thing I have an issue with. To ME, this says "Until I get my money, we won't be spending anything on our loyal customers". That's crap. Current customers should only receive an increase in support if they want to have a hope in heck of them being worth selling (an unhappy customer is not worth much when purchasing IMO).

At any rate, I have heard snippets of information on this enough to say that if it were my company on the line (as in, had a reseller account with VSH) I would be looking for alternatives because

a) the lack of support/concern prior to the sale is disturbing; and
b) because anyone who cares that little about their clients are more likely to choose the highest bidder than the company that will treat the customers BETTER then before.

Just my 2 cents, take it as you will. I wish you luck in whatever you decide.

Hey Whens the wedding?

Sept. 5, 2004 :cool:

Just booked our photographer last week....things are falling into place nicely now....ceremony site, reception hall, photographer, dresses, tuxedos...are all taken care of now :)

Thanks for asking!

if I may , Ive become aware that Mark was telling lies about me on their forum , I have no where to fight back so here I go .

I never "tried to take over" they offered me a partnership , when I saw how bad it was I left the rest of the mess you have all read in other posts.

ok I feel better now , Im really sorry you guys are going through this , If I can help at all please let me know.

Actually Laci
I can see how the would have experienced what you described as "trying to take over".

You did raise questions about how they were running the company:)

And specifically about finances and the viability of their maintaining their current price structure and packages.

That certainly IS an attempt to influence the direction of the company.


I see nothing wrong in doing that myself.

I can understand how that might be taken b guys who have been working their buts off for several years when they had just brought you (a woman) onboard.

It is a pretty normal and common dynamic. And when business stuff gets messy.....................it gets messy!!!!!

I am not OK with the atmosphere of trying to silene concerns about the present situation. The guys are not the main force doing so..its a few members who make it not OK to ask real questions..or suggest we all need to research the new owner and not just accept that all is fine.

VS prided itself on the active reseller community. Once the allow flaming and personal attacks rather than issues being discussed...that community is dead.

Best

Renee

Originally posted by oracleweb
Actually Laci
I can see how the would have experienced what you described as "trying to take over".

You did raise questions about how they were running the company:)

And specifically about finances and the viability of their maintaining their current price structure and packages.

That certainly IS an attempt to influence the direction of the company.


I see nothing wrong in doing that myself.

I can understand how that might be taken b guys who have been working their buts off for several years when they had just brought you (a woman) onboard.



I guess you could look at it that way , but to me being a partner means you ask those kinds of questions, your also right that I faced the woman issue and got treated badly for my gender , also a little side note they did not ask me to leave I left out of concern for *my* company , Ive been around a long time and it didnt take me long to see where this was going , I got out on my own ........I wasnt going to go down with the ship , even more so because no one would let me help to bail it out.

Wow I'm glad that I'm still with dathorn instead of switching to vshosting.

Laci--

I agree that partners and potential partners SHOULD ask those questions;-)

Just suggesting hat while the may be wrong...the are.sadly reacting in a rather normal manner.

I have found that the small companies are often harder to deal with than large corporations.. Counter intuitive maybe...

But I have found small companies are harder than large..
and academic institutions often more resistant to change on the level of thinking about vision and mission and business plan than medium size businesses and above:)

At first I was really shocked. I was sure a consulting gig at a university would be far easier than at the multi-national company Unysis....and that a small community business would be most able to look and think and flex. I was soooo wrong

What angers me is at I went 6 weeks without email, changed to a server that had a gard drive crash (not their fault it happens) and the only now are replacing the server weeks mabe more from when it crashed and it has never been OK since.

The seem to feel that given the speed of their service when it is god..and given the low cost...no one has a right to complain.

And they have some not many but vocal groupies who attack me for suggesting we need to ask the new owner some hard questions and not just all hug and trust. I have a lot invested in my sites and the atmosphere that makes it not ok to have any critic on vshosting and then the tendency of a few vs folks to flame those who raise concerns here is a REALLY good reason to stay away...

Unless the new owner lets those members know that that sort of personal attack and pressure on those with concerns will not be tolerated by the "new vshosting"

But the truth is..with a new owner.and current owners leaving....it IS a new company...so research is in order!


Best
Renee

But the new owner has pledged to keep the service the same (well, hopefully they mean better than current, but the same as old ;)) and prices the same.
But like you I have posted some questions for the new owner to ask, I want to hear it all from the horses mouth.

As long as those promises are kept, I see no problems.

Hopefully we will get word from the new owner soon on the forums (so no doubt it will all be on here 10 seconds after posting to the private VSH ones ;))

Personally I see no evident problems ahead, but like you have made plans incase :) (which if I have to do it brings a whole lot more fun & games ;))

Anyhoo, perhaps VSH will make their own official announcement heer soon (maybe ;))

Ry

And here we are still waiting.

Oracleweb is correct in the way that we should be asking questions and we should be getting answers, I guess that this will come soon enough and we will all get our own chances to do this.

We're all still very 'up in the air' at the moment, we still have limited information at this time but i'm certain it will all come through in the end.

As to what sort of order of importance current issues are put in, that's for the new owner to decide. Only after speaking to us though first.

if it's an owner from the outside, how could they possibly know of current issues apart from what the existing management have told them.

If it's an internal buyout, then it will be easier.

http://www.webhostingtalk.com/showthread.php?s=&threadid=215474

http://www.webhostingtalk.com/showthread.php?s=&threadid=213557

i warned all of you all about vshosting about a week ago... everyone flamed me about me.. now you see my point in my past threads about these guys, serious issues going on and noone really taking care of them at vshosting.com.
Im gald I still have accounts at dathorn and unitedhosting.co.uk now.

Who bought vshosting out? We considered it but ultimately decided against it.

I think that would be up to them to announce, unlike some others here, i wont start posting information that's otherwise only available in private forums. :)

i warned all of you all about vshosting about a week ago... everyone flamed me about me.. now you see my point in my past threads about these guys, serious issues going on and noone really taking care of them

No, people argued with you because they had a point, you're nothing but a trouble maker who enjoyed starting multiple threads about the same issue over and over again, then offered private login information on a public forum.

"noone really taking care of them"

Obviously that's a guess because you can no longer see what's going on, i don't see it that way.

Laci, it's obvious that your departure from VSH was not on the best of terms, but whatever reasons there were behind it, can you please just stop digging out every little VSH related post you can find to get your little "i told you so" remarks and digs in, it's becoming very tiring, i can just picture you heading straight for a search on vs hosting everytime you sign in, give it a rest, find something else to do.

I've had concerns about recent events also and have made other plans "just incase" although i don't think they will be needed, but to see the same two people, who are an ex-customer that was removed for being a security risk, and an ex staff member that left for an unknown reason bashing away at every VSH thread is annoying.

Originally posted by code-2k3
you're nothing but a trouble maker

Laci, it's obvious that your departure from VSH was not on the best of terms, but whatever reasons there were behind it, can you please just stop digging out every little VSH related post you can find to get your little "i told you so" remarks and digs

My plea! Please WHT community stop this open flaming. There obviously is a core group who's hope is by flaming and confusing the threads that the condition at this business will not be told. Just review the earlier threads referenced above.

The off topic flaming was successful in having at least one of the threads closed.

Those who would like to evaluate this business have demonstrated to this lurker that on the whole they are able to sort the sour grapes from the information without this kind of 'thread management'.

Well, I for one am happy with the new owner :)

Perhaps one day he will post in here, but anyway - hoist the main sail, VSH are on course again :D

maybe the new owner can do a better job than the previous, and one day I might look at vshosting again, but even yourself said

"I've had concerns about recent events also and have made other plans "just incase""

seems like you had a bail out option too, which I also had... my bail out also included getting a refund for services not supplied at vshosting and when they neglected to see that people wanted a refund based on my open poll on their forums, thats when i was banned and flamed and had my access cut off from the server.

Then i came here to tell WHT about their services, so others would not have to be troubled by the old vshosting.net

I did finally get my refund though, and respect the fact that I got it... but I should not have to had to go through the troubles I did for it. On the positive note though I found a better host on a better network with alot better service during the course of it

I was worried for a while too, and if I'd not heard anything today, I'd also have looked at a backup plan. It's a sensible step for anyone to take in this situation.

However, pleased to see the new owner looks more than competent, so we'll see how it goes. Looks far from grim atm though I'm glad to say. :)

Originally posted by eliquid
I might look at vshosting again, but even yourself said

"I've had concerns about recent events also and have made other plans "just incase""

seems like you had a bail out option too,

It would of been stupid not to have any other plans in place. I have had bad experiences in the past that stung me, so I *always* have a plan in the background - i owe it to myself but more importantly my customers to have a backup plan.

Ever since I have been with VSH I have had a backup plan, and with the host before them and the one before that.

Ry

exactly, and smart businessperson has a backup plan, but why do i get flamed by speaking out against them... you tell me. I mearly peeled back the scab that hides the inner workings of the old vshosting and the way they handle business.

I do admit the first few days were awesome with them, but then their true professionalism showed when they couldnt handle a server being down and one of the ownere walks out without notice to anyone, not even his partners.. a clear disregard for his business and anyone that is a client of theirs.

I simple posted a poll on eveyones idea of a refund, then the sh*t hit the fan and I was tossed out and banned and flamed for speaking out.

I wont be a sheep and go along with the herd. I felt services not provided and I needed a refund as their site claims to have 99.5 uptime which they did not live upto. It took me being outcast from their "click" to get my refund.

I hope the new owner can surpass the quality of the prior management.

Now this is how you should of been at the start (in my opinion - clear, concise and more ameanable)

What happened is in the past, it wasnt handled very well at all - no other way of putting it, but at the time it was private information that was in the private forums.

Bringing it all here just gave others the opportunity to jump on the wagon and form a kangaroo court. It then snowballed out of control and with all the flames going on I could of opened a Burger Star joint ;)

Anyway, the new owner looks to have a tight reign and promises have been made.

The unsteady ship has now been hauled up and steadied.

All the best

Ryan

Burger Star?
dont have those here

:)

I bought VSHosting.

I have been busy finsihing details and focusing in on the existing clients of VSH.

This is ridiculas. We announce this morning. Now we are trying to wrap things up and get our ducks in a row and we are here trying to put out fires.

VSH is a solid entity that will go on. Support issues are being addressed as we speak but no one is a magician.

Whatever happened in the past is in the past. You can live there if you want but the future is to bright for me and the clients of VSH to do that.

Seriously, a partnership break up is always hard. There is a lot of good about VSH and I plan to cultivate that. Those that want to go along and give the time, that I asked for in my post there, I appreciate that. Those that don't, well no hard feelings but good bye.


We asked for patience and support from our resellers and for the vast majority received just that. No one can please everyone.

We are working and do not have time to post for the next few days. Just let it be known that VSH is under new ownership and we will be around for along time. In the not to distant future this bump in the road won't even be remembered.


Flame on!

now how do you follow that :)

how do i follow that?

how this guy prove he can lead them? whats his background? how can his word be better than joe blow down the street with a couple grand his grandma left him as a gift?

this one post guy doesnt do anything for me.. Right now its no better than Shaun or anyone else from vshosting.net who would tell us one thing and then do another...

No offense, but only time and responisbilty will tell me anything about the future of vshosting.net... not a single post from someone no one knows here claiming to make vshosting last a long time now its under new management

How do we know this "newbie" isnt really some alter ego of Shuan or Mark trying to erase their mistakes of the past and making up someone "new" to hide behind...

Just seems weird... servers crash, Shaun abandons company with no notice, comes back later like nothing has happened.. then Mark leaves and comes back several days later... now a sell out?

Like I said, it will only take time and we will see where vshosting goes from there.

Furthermore, when Shaun left Mark "reassured" everyone several time in several post that the servers and services woudl not stop because vshosting had positive cash flow and enough money to keep vshosting going for a long time.

Why would you sell a profitable company making you money?

I know many reasons exist for selling a profitable company.. but to me when Shaun left he was telling everyone he didnt want to be in this biz anymore, even though it was his and Mark's dream to be in hosting. When he came back, he must have still wanted to do hosting or why would he come back?

Now the company has changed hands...

Doesnt add up to me... maybe mark and shuan couldnt handle a growing company or maybe the sum to buy it was large... what ever the reason it doesnt add up that this was their dream and they were making money and bills were being paid to just up and leave.

Jason.

Can you put your hand on your heart and say that everything you put in the above two posts came straight from you - I believe that most of it came from other people - and as for Mark leaving for a few days, thats because he was out with a virus that has hit many people in the UK (crappy cold weather!!) .

Now, from me looking at the situation, VSH possibly grew too quickly (again my opinion) and Mark was working long hours - something that is hard when you have a family (as he and I do). Shaun obviously has his resons to leave (reasons which were personal and therefore not aired in public)

Mark didnt have the time / want the company as his own so what other way out was there but to sell. Christ even I was interested ;)

They sell up, leave the stress of the business behind and remain friends after the event.

Simple, no dodgy things, no cloak and dager stories - stress, strain and friendship in my opinion.

Now that ForestCity (God I hope that doesnt mean he supports Notts Forrest!) has taken over, plans are made, we have seen the beginnings of a VSH revival :)

"Ceeeelebrate now, come on"

By the way - Burger King, big burger place famous for flame grilled burgers ;)

Ry

Originally posted by code-2k3

Laci, it's obvious that your departure from VSH was not on the best of terms, but whatever reasons there were behind it, can you please just stop digging out every little VSH related post you can find to get your little "i told you so" remarks and digs in, it's becoming very tiring, i can just picture you heading straight for a search on vs hosting everytime you sign in, give it a rest, find something else to do.




How dare you , you have no idea how much time money and effort I put into that company .only to have what happened happen , I have every right to speak my mind and will do so , until I feel that the truth and my part in it is listened to.


If I am coming off like I told you so .well maybe I am because none of you from Mark to Shaun to any of you would listen .and I was telling the truth.

Through all of it I was talking and talking in the hopes I could stop the problem from happening. to save VSH all of your companies.

maybe you should spend less time imagining what I'm doing and spend more time on making sure your business is hosted at a solid location.

oh sorry I thought you wrote Burger Star...

OK, Yes I can honestly say those things came from my experinces...

I will wait and see what vshosting does inthe next comming months, hopefully all will do better. But until then it will take a while to change my mind on the subject

Through all of it I was talking and talking in the hopes I could stop the problem from happening. to save VSH all of your companies.

huh? what problem :confused: i don't see one.

Companies and such change hands all the time, only a short while ago this very forum changed hands, it's still here isn't it?

If they didn't take action to transfer the business over to somebody who could continue to help it grow the way it has done in the last few months but instead try to struggle on untill eventually it was beyond help, something that many hosting companies do all the time, then there would be a problem, but that's not the case.

eliquid, i'm a little confused why you have so much interest in a company you no longer have dealings with, especially as, like you said you've found somewhere better :confused:

I don't even know what this thread is about anymore, it's just been dragged right off-topic by the same two people again, i think the thread starter has probally got answers to at least some of his questions since he made this.

I'm done here, have a nice christmas :)

LOL


I simply asked the new owner--politely-- about his previous experience in working for or owning a hosting company and already the trusty
vshost cultist came out to flame.

LOL


The irony is..that is not the new owners "fault"

Although he will responsible if they do not help create a more open atmosphere...and deal with the flaming shortly



Best
Renee

Originally posted by eliquid
oh sorry I thought you wrote Burger Star...

OK, Yes I can honestly say those things came from my experinces...

I will wait and see what vshosting does inthe next comming months, hopefully all will do better. But until then it will take a while to change my mind on the subject


oops i did say burger star - must a local shop :)

and would people stop calling us who support VSH in every way shape and form cult members.....


...all we do is slaughter a few chickens now and again ffs ;)

ry 'trying to lighten it all up a touch'

ForrestCity,

I would have a lot more confidence in a new owner if he stated that he was very much aware that there were significant concerns and he assured folks that these woud be addressed...and that his ear was open.

Of course the next few days he would not be able to be present but that would encourage

1.people with concerns to post these and know he would respond
2. That attacking people for doing so will not be tolerated

Instead you come here and tell us how things will be great and ask those who have raised concerns to "stop flaming."

Your response here is far from reassuring. It indicates to me you are really not sensitive at all to the difficulties many have had over the last months or the level of concerns that still exists.

Doesn't start out on a good foot in my book.

Originally posted by Ross
Wow I'm glad that I'm still with dathorn instead of switching to vshosting.

Your Lucky
I switched from Dathorn after 9 months, exactly a month ago to VS because of reviews here.

Now look at my situation.

I'm paid with Dathorn till Jan 1st 2004 but no accounts there all are now on VS - I only switched from Dathorn because of phpexec.

I now have to seriously think fast on what to do, right b4 Xmas.
But in all fairness I will Judge VS in next coming month not on tired comments.. I look ahead.
Alan

I've kept myself out of this conversation, for obvious reasons... :) I think we ALL need to sit back, and take a hard look at the situation. There is not one correct solution to the obvious problem that everyone involved with VSH face. Please, let us not argue and "flame" those that have tried to make their points known (eliquid, laci), they have every right to express their opinion. Whether or not we agree with their opinios or not... I'm still not sure where I stand in this mess, but that is beside the point.

I know one thing is for sure, VSH will never be the same. Only time will tell if this a good thing or infact a bad thing...

I just got an email from a VShosting Client named Alonzo asking me if I was still with VS and asking for help in contacting them he says in this email that the main site is down as is all his sites , I started this thread not to flame or complain but to inform... he and others that I havent been with VS in 5 months , I have no contact info for them other than what everyone else has I did at one point have Marks phone number but I deleted it when I left (I didnt think Id need it anymore ) and all I can say is how sorry I am for what they are going through.

Their forums are up, just the main site is down, http://vssupport.net/forum

Hi Renee, bail off now....see my PM

C-ya,
Chris

Hi Chris

*chuckle*

I will hold the one account I paid for the year but opened two with BlueWho:) and copied all domains to those accounts

You are right though. Too bad I didnt know where you were headed I enjoy when we "hang out"

Best

Renee

Originally posted by gizmoshere
Your Lucky
I switched from Dathorn after 9 months, exactly a month ago to VS because of reviews here.

Now look at my situation.

I'm paid with Dathorn till Jan 1st 2004 but no accounts there all are now on VS - I only switched from Dathorn because of phpexec.

I now have to seriously think fast on what to do, right b4 Xmas.
But in all fairness I will Judge VS in next coming month not on tired comments.. I look ahead.
Alan

Thanks and I'm sorry for your situation.

When I saw the previous VSHosting specials (2GB/50GB I think for $15/mo) I was like wow. But something held me back and I'm glad that I did.

My dathorn account has been extremely reliable and troublefree.

Do other hosts at the same data center have the same level of instability and down services?

It seems likje something is misconfigured on a server level. Really that is not set up by VS folks

I mean that Falcon server and someothers were down again
They say they have talked to the data center and they just keep coming up with trying new things..it has been month now or more since the hard drive crash. I cannot imagine most data centers staying in business if they did not replace servers for folks under these circumstances

I thought I would post my opinion to possibly redress the balance slightly and give a more balanced approach.

My experience if VSHosting has been an extremely pleasant and hassle-free one.

Next month will see my sixth month with the company and I can honestly say that I have not found a happier home anywhere else on the web.

Support in my experience has been swift, efficient and thorough, although admittedly I have only had two real issues to sort out, one regarding FTP which took all of 30mins to sort out and correct, the other regarding a recent hop from one server to another which Mark did while I was still sleeping soundly, in case that is not clear, I submitted a ticket, went to bed and when I woke up the work had been done.

I have been fortunate enough to have never experienced any major problems with any of the three servers that I have been on and indeed have been able to benefit from the constant upgrade of software with no further outlay from myself.

Services and scripts have been constantly improved and for me at least, support has remained consistently excellent.

The company is going through a transitional phase at the moment as ownership changes, but the nre owner is a former reseller of VSHosting and understands the ethos behind the company, furthermore he seems dedicated to not only maintaining the excellent standards that I have personally experienced but also increasing them.

I have had reseller accounts before, though I have never actually resold any space before, now though I have a number of very happy customers who all say that they are superbly happy with the services which I offer, services which wuld not be possible without the magnificent backing and support of VSHosting and the community of resellers there.

Moving onto the community which is a much talked about issue here, like all communities things can sometimes become a little fraught and tempers can become frayed when frustrations are running high, as indeed they have been due to a problemaic server or two, I can only sympathise with those people, it is not for me to speak about their situation.

When there is frustration and such like, sometimes we are not as eloguent as we would wish to be or as we normally are and unfortunately some people take this to heart, some fight like crazy, and some just ignore it. That is the whole point of a community, it brings together people of different backgrounds in a common goal, in this case the promotion of our hosting enterprises and consequently the continued success of VSHosting.

The one drawback of this for me is that resellers can, and some do, sit in the forum posting all day long demanding support in the forums from the owners of the company despite being told on numerous occassions that the official support channel is via the helpdesk and via direct email to the support department and that the forum is primarily there for resellers to support resellers.

That annoys me because rather than submit a support ticket, which is the correct thing to do, they will sit in the forums psting every five minutes about the same problem getting themselves more and more worked up about the situation when the truth of the matter is that if they had just submitted a support ticket in the first place and followed that up, there is a very good chance that their problems would be solved at least within an hour or so. Though that is just me, the fact that VSHosting have such a vibrant and active community at all is a major plus for me and open discussion, even moaning and groaning about services is welcomed by the staff, showing to me just how willing to listen they really are.

I can honestly say that despite the death threats against me by my fellow resellers that I am exceedingly happy at VSHosting and I can personally not recommend them highly enough.

Yes be aware that one server has major problems, yes be aware that there is a number of problems with one of the other servers, yes be aware the companyhas changed hands and as such is now a new company, (although the reality is that it is an expantion of an existing company) and yes be aware that over the transition period things may or may not as the case may be, get a little strung out in terms of support response times.

However, be aware also that the servers affected are one and two out of 7, be aware that the support team are fighting tooth and nail to erradicate the problems, in fact not only was the problematic server relocated/rehoused, it is now sceduled for an upgrade this coming week, yes it has taken time but as with just about anything it has been a process of elimination to find the cause of all the problems. Be aware that some people have NEVER had a major issue with VSHosting, be aware that amongst the clamour to slam VSHosting there are customers, many who have remained silent (like myself, until now anyway), who are happy to be with VSHosting and extremely grateful that we found each other in a diverse hosting marketplace.

It is not all roses and petals at VSHosting, lik any hosting company they have problems with servers, but it is not all doom and gloom either and in my 5, almost 6 months with them I have experienced 100% uptime, oh hold on there was an outage once that lasted about 15-20mins when I was sleeping.

Any customers reading this thread should not be alarmed by VSHosting or frightened off by what you have read, other than a majorly problematic server the standard as far as I am concerned and as far as I can make out, for most other customers is outstanding.

I would also like to take this opportunity to point out that I am not a cult member of any shape, form or description, I am merely just someone who appreciates honesty, reliability, helpfulness and efficiency and doesn't mind speaking up on the behalf of those companies which delver all those things.

Again I am not speaking for anyone else, just purely on my experience of my first six months with VSHosting and I gotta be honest, I can only see things improving in the new year with the plans we have been made aware of.

Signed,

The VSH Christmas Lunch
(just so those of you who are VS resellers of you know who I am ;))

Hi Chicken,

Let's look at the reality. You say its just one or two of seven servers.

1. Falcon has Not been stable for months. Fact-that makes it hard for anyone to be particularly happy there

2.Moya- has had repeated problems with email services including 2 months when at least 4 resellers I know of had no or unreliable email and constant mysql ups and down

3.Enterprise I am not sure how reliable it is..it should be totally given the name ;-)
Unfortunately it is one of those on Burst Network and I do now those servers have problems, nd they will be moving folks to a new server I believe

4. Victory--So far..other than normal problems so good..But it is brand new we do not have much of a record yet (cross fingers

5.Defiant--My client sites on defiant have actually been among the least problematic...although problems have been constant and thus chicken sees many annoyed posts by those who do not like all email getting bounced, mysql down...lots
of complaints ..not sure what the reality is or is not

6.Zelbinion--problems--folks are told they will be moved

7.Excalibr--Brand new not enough time to judge


Don't worry so much about bad PR. Outside of the transition issue VShosting has problems and unlike its most active advocates the owners have been smart enough to close down sales. A move made by the own owners (and a responsible one)

This is not a normal amount of server problems..and they have allowed this stuff to continue too long for any serious business or website to thrive.

Best
Renee

Well we have been trying to stay out of this debate.

For one, we too had thought we had found a happy home. Service and support is/had been outstanding! We have only had a couple of issues when I came on board, but most have been resolved in a timely matter.

We had problems when we were on moya, but those problems were not with VSHosting, but with the DC (BurstNet). If BurstNet was OK, then so were we. But when BurstNet was down, so were our clients and us. We complained about being down, something we can't just not do, so we were moved to a new out of BurstNet and into GNAX. The new server has been outstanding and if there has been any downtime, it's been while our clients are in the bed.

What bothers us the most is the lack of communication and trust. Maybe that is how this industry is. We didn't like the fact that one-day someone is leaving, then their back, oh then they’re selling the business. It leaves an uncertain felling with us. It also seems to send panic and goose bumps up the spine.

With the new owner; well we don't know anything about him, and not that it matters. He could have a PhD in Astrophysics for all we care, that’s not the point. For us, will he listen to his clients? Will his be able to identify problems and make the needed changes necessary? Will be able to find and keep talented people on board?

For us, were going to stick it out. Only time will tell.

Not trying to bring back old wounds, but does anyone remember Compady? We’ve been there and done that. We will not let that happen again and we will do what we have to in protecting our clients and our business.

Seems to me Laci you rather enjoy stirring it up. You could have said what you had to say without having a dig about the recent downtime.

Now I know nothing about your history with VSH but you do come across as rather bitter, to say the least.

Let it go, for everyone's benefit ...

its christmas guys, let bygones be bygones, mod close the thread - no more flaming this year :)

merry christmas

ry

threads merged.

What was Compady?

Hi Renee,

I was no meaning to discredit you or anyone else, I know that there have been problems on other servers, as you know I am spamming the VS forums just about everyday with my freakiness! lol!

The problems on the other servers have pretty much settled down and when I log on the problems are almost exclusively with the bird, although the other gnax server seems to have a niggle at the moment too.

As you know one of the other servers was hacked and a root kit installed, the new owner posted that information here himself.

So I admit there have been problems and between all the burst/gnax problems it has been a pain in the neck for some.

Regarding Zelb, (which is dying in a few days, funeral to be held at Westminister Abbey on Jan 7th, 2pm followed by a wake in my coup), the problem was not with the server which had 100% uptime from the month of September to the current time (can't comment before that because I wasn't on it), it was a problem with Poundhost as they were bottlenecking the bandwidth which resulted in some slowing of downloads.

As resellers we were consulted on whether we wanted to stay with Poundhost in the hope that they would eventually carry out the work which had been promised months ago from what I can gather, or to bail to a different datacenter altogether,,,,the resellers chose to bail and VSHosting at considerable extra expense to themselves took us to another datacenter and the problems were sorted....

I can only speak for my experience of VSHosting, and in my experience they are superb and I can not fault them at all.

On a personal note...I miss ya in the VS forums :(

The VSH Christmas Lunch

Originally posted by oracleweb
What was Compady?

First, I was not meaning to compare the two of them and say this is might/going to happen with/to VSH. I justed wanted to point out this is how things seem to have started over there. NO COMMUNICATION.. got on here... then BAMMMM (as my favorite chef whould say). I also think they are making HUGE changes
since this event took place. It's a step in the right direction I belive.

Just do a search on WHT.. I think most of the threads are still here.

We got burned BAD! Lost one of our biggest/best clients because of it... never again!

Well basicly there are 2 ways of thinking-

If you are considering VSHosting - then the choice is easier - you can either choose to opt in or out (if/when this would be possible)

But if you are inside - the choice of staying or leaving is more problematic - since bad judgement could mean business loss.

I have chosen to stay with VS and neglect the panicking. The server now is more stable, it's brand new, and has more memory. On paper - everything should work well.

Look at this situation in neutral position - would the owner (new or old either way) intentionally make all people quit his services and leave him with empty servers? I dont think so. And even if the business model has it's flaws - it can be corrected.

I ran a small initiative on VSH forums on paying extra for the RAID system - and many resellers were eager to pay more to get this extra security feature. I guess the resellers themselves can choose some value added services (a-la-carte hosting) and bring much needed additional profit that would bring more support and QOS.

The keypoint why resellers chose VSH over others was symbolic - free overselling of bandwidth. Not the price itself.

My business plan concentrates on selling more micro-sites. On these sites - the profit margin is quite high. I think that many VSH resellers concetrate on this market as well. The margin itself offers good space for VSH to sell some value added services.

I am in no way connected to VSH. VSH is alive and kicking as well as it's community. It has been a bumpy ride - but hopefully everything settles down. The panicking made it 100 times worst.

After all of this I would still recommend VSH as your host.

Jovan