Hello

I have two .com domains which I bought off someone a few years back. At present, they are still in the original owners name, largely because any attempt to get this changed seems to have been fraught with difficulty, and partly because I have just been so busy with one thing and another (work, wedding, etc.).

I understand that Network Solutions are not always easy to transfer domains from and, when we last tried, they were blocking anything and everything from eNom (I think there had been problems between the two parties).

Can anyone tell me the simplest way of getting this resolved? And exactly what I need to do on a 'step by step' basis?

All I want to do is get them transferred across to us with the minimum of fuss and asap (along with all our other eNom domains) and then we shall be in a position to change the registrant details.

Thanks for any help.

Paul

Inform netsol and get the domains unlocked for transfer. Make sure all the email addresses in the whois goto your mailbox. Submit the auto transfer from Enom and see what happens. May take a few attempts with NetSol blocking or not responding to the transfer requests.

Thanks for replying.

Sorry, I don't mean to sound stupid here. Netsol = Network Solutions, right?

Who should be informing them - myself or the vendor? And how do I or he go about this... what do we say and how/where do we send it? (by email, fax, post? - and, if so, where to?). We are both in the UK so post delays things terribly.

The bit about making sure all the email addresses in the whois goto your mailbox... who is to do that? And does that need to be done prior to transfer?

Thanks again

Paul

The bit about making sure all the email addresses in the whois goto your mailbox... who is to do that?

I should have also asked how that's done...

TIA

Aaron

Still hoping for some help with this... thanks, guys.

Aaron

for next time, in the user account, you can unlock your domain...

just search! :)

But, call NS and he unlock your domain with no problem!

I'm sorry but I don't understand that. I don't have access to any account, and Network Solutions don't listen to me because I'm not (officially) the registered owner.

Aaron

You have a couple of options with this.

You can have the current holder of the domain name update all the information to show you (at least the email addresses) as the contact for the domains in question. At that point, you can start the transfer at your new registrar (enom). You will receive an email from Enom asking you to approve the transfer. Once you do so, the request for the name will be made to Network Solutions, who will then (in theory) request that you approve the transfer off of their system. Once you do so, the domain name will be in your account, and you can maintain it as you see fit.

Second, you can initiate the transfer at Enom, and have the current holder of the domain name approve the transfer as above. Once the domain name is in your Enom account, you can update all the contact information for the domain name to reflect you as the owner.

Either of these ways will work. The first way gives you more control over your domain name, and allows the person who owned it before to finally be done with it, so is usually the preferred method.

To update the email with NSI, it would be something that the current holder of the domain name would have to do.

Thank you, Dan... that was really helpful.

Originally posted by DanimalEQ
You can have the current holder of the domain name update all the information to show you (at least the email addresses) as the contact for the domains in question. At that point, you can start the transfer at your new registrar (enom). You will receive an email from Enom asking you to approve the transfer. Once you do so, the request for the name will be made to Network Solutions, who will then (in theory) request that you approve the transfer off of their system. Once you do so, the domain name will be in your account, and you can maintain it as you see fit.

Thanks... this sounds like the easier solution, assuming NS do 'their bit'. Are they more likely to respond if it's my contact details that are in place?

I hope you don't mind me asking but how does the current holder update all the info? Does this require notification to be sent to the US (we're both in the UK), signed by a notary public? I seem to remember this is how it used to happen but would be surprised if this is still the method used.

Thanks again

Paul

To update the email addresses at NSI, do the following.

First, have him log into the account as the primary contact of the domain name. Under Edit User Info, have him change the email address to your email address.

That's the easy part.

Once the email address is current, you will click on the button on the left that says Edit Account Contacts (in the green box on the left).

In the fine print of the page that comes up, at the bottom of the box that's in the middle of the page, there is a heading that says "Edit Whois Contacts." In the text below that, there is a link that says View/Edit WHOIS Contacts, click that link.

The next page that comes up will list the domains in his account. By default, they are all selected. The ones that are selected when you hit the continue button are the ones that the change in contact information will take place on. Once you have your domains selected, press the continue button.

The next page then asks you which contacts you want to change. The email you want to updated is the Administrative email, so that is the only one you should need to update. Press the continue button.

The page that comes up next, asks which contact you would like to use for the Administrative (and/or Billing) contact information. If all of your account information is correct and up to date, you can pick "Yourself."


I tried to tailor this message as best I could to your specific situation. I received this from a support rep at one of NSI's larger competitors, and it worked like a charm. Took about 2 minutes for the whois to be updated. Transfer had no problem moving over after that.

It takes a lot of cussing, threats of violence and lawsuits, faxing them the faxes they "lost" every 15 minutes, calling their 1-800 on mutiple phone lines all day long for days.. Resubmitting the transfer request everytime it is denied. I'm sooooooo glad that nightmare is over. NetSOL SOL=Sh*t out of Luck. :)