I'm putting in a 1u co-located server at affordablecolo.com in Dallas. I know that dtwebworks.com is well established here, but I haven't heard much about the new facility.

Anyone else have servers there? How has it been, what should I expect?

Thanks.

P.S. Yes, this is now my 4th facility thanks to this great WHT Forum! I have servers at Weinbar, Pegasus, Acsdatanet and now affordablecolo!

I don't have a server there but I'm strongly considering it. I would love to hear about your experience with them as it progresses (as I'm sure others here would as well).

While I am not a customer, I have heard nothing but great things about them!

My server is up and running tonight. I'll report how things go with network connectivity once I've had some time to do some test.

I have 2 servers there and will be adding a few more very soon. So far they are running great. I have not used support yet... but network is good so far.
IP to ping: 65.193.182.254
Regards
AH

While I am not a customer, I've heard some horror stories about their Dallas facilities from their biggest customer there. Hope this helps.

Regards,

Really? What's the word?

Thats amazing hmm a competitor that doesnt know any of our customers decides to post a negative comment about us on this forum...

Well since you cant back any of it up ill be more than happy to address your comment:

1. One of our largest customers is energy with energyhosting and hes been seen onhere saying only great things about us, so right there you show that your full of crap.

2. I dont have one single disatisfied customer in our facility.

Are you trying for a lawsuit, i think its funny you would stoop so low!!!


HAHA a competitor who cant take care of a single one of his customers, comes in here and trys to start lies about our service.

Simple fact is we have some of the most satisfied customers of any company in here, i have a 99% customer retention rate.

GO ahead and say what you wish jkhehe it only makes you look bad, and youve only brought this thread back to the top for more promotion of us, THANKS

If any prospective customer has issues with how well we take care of our customers, i would be more than happy to send you a whole slew of satisfied customers...

Another simple fact is you wont see one single negative thread in here about us, WOW, lets see plusweb or anyone else tout that!!

Boy isnt is sad what competitors will stoop to now a days....

Originally posted by cbaker17
A simple, "Jeff. . .Care to give more detailed information about your allegation?" would have sufficed.

I dont think so, he wants to slander our company I willset him streight in seconds, i wont put up with that, im on here every day helping people, ive earned the respect of most everyone because of my hard work,

meanwhile he doesnt even answer his customers for days....

Its all good though, it only makes him look bad...

In the meanwhile i LOVE how jefferies site is still down.

OK Guys - I started this thread to try and get info from other customers - let's get back to that.

I am now a paying customer and do have a single server there, 2nd server is going in soon. So far, so good.

Originally posted by jkehe
While I am not a customer, I've heard some horror stories about their Dallas facilities from their biggest customer there. Hope this helps.

Regards,

It would be a good idea to provide some evidence abt this alligation.

Yes lets do, i apol for letting jeffery get me so upset, i think our reputation speaks for its self. Just dont like it when a company comes on here lying about us or any other company....

Hope you get better jeffery.... By the way your site is still down (serverhost.com) as of 1:14pm CST i believe thats been about 2 weeks???

Originally posted by StephenRS
I'm putting in a 1u co-located server at affordablecolo.com in Dallas. I know that dtwebworks.com is well established here, but I haven't heard much about the new facility.

Anyone else have servers there? How has it been, what should I expect?

Thanks.

P.S. Yes, this is now my 4th facility thanks to this great WHT Forum! I have servers at Weinbar, Pegasus, Acsdatanet and now affordablecolo! Back to the thread. . . . .

I currently use affordablecolo.com and I must say

a. Their speed is TOP NOTCH , one of the best connections I have used

b. Customer service, OK, its improving , but still better then most.

c. Overall, Its a VERY good deal.

You will not be dissapointed :)

Jack

I'm not going to release the name of the source unless subponeaed to do so, your customer asked to remain anonymous. I was just responding to your attacks earlier today, I've been holding that piece of information for a number of weeks. It's about your Dallas facility in particular, I'm not sure about any of your other facilities.

Well, anyway, I don't care. I was just letting the person who asked know what I had heard. Go ahead and sue me, the source is legitimate. Waste your money, it won't bother me.

On July 16th, I responded to Charles' offer to Webhostingtalk, for Digital Technologies' new service, Affordable colo. I shipped my machine FedEx 2-day and it arrived on July 20th--a 1U Pogolinux dual gigahertz SCSI machine.

I was informed a few days later that a heatsink had broke during the shipment, and they would be kind enough to replace it at no charge. After this, however, the machine would still not come up. Charles assumed that the machine was overheating, because there were no fans directly on the processors. Again, he agreed to put new fans on the machine, but it wouldn't be "until the beginning of next week," when an engineer was coming from their Kansas offices.

Finally on August 10, my machine was up and running--with the new fans installed. Later it started having problems again, and on August 14th, I needed my first reboot. The same thing happened another 4 or 5 times and all of these were taken care of in a reasonable amount of time. Charles had agreed to provide me with free reboots because the remote reboot function was not yet available. On August 17th, I became very frustrated with the machine's lack of stability and offered to pay to have someone from the facility take a look at it. Charles assured me he would have someone take a look at it (I do not think this was ever done).

Later, in the first week of September, things took a turn for the worse. Two times my server crashed and needed a manual fsck, which I was billed hourly for. On one ocassion, my server was pingable, but would not respond in any other way. I sent a reboot request and watched the machine being pinged for a whole hour while I awaited for it to stop--knowing then that a reboot had been performed. At this point I saw Charles come on ICQ, and I asked him why it took so long for a reboot--his reply was something to the effect of "WE'VE ALREADY REBOOTED IT TWO TIMES!!" (in all caps). I was told that the server needed a manual fsck, and I'd have to be billed hourly for that. I said that was fine. On two occasions I was billed for a full hour for the support, and the second occasion a partial hour.

At 1:31 AM on September 8th, my machine again crashed. I immediately sent a pager message to Charles' techs, that stated exactly: "I need a reboot / fsck whatever this machine needs..." at 2:13 AM, I still had not heard back and I sent "I still cannot access my machine, can you please make sure it comes up?" at 2:49 AM I sent my final message "Is there something wrong? I still cannot access my server." All went without acknowledgement, or reply. I gave up and went to bed. The next morning I woke up to an ICQ message from Charles asking if I still needed something done! (I believe I had left him an ICQ message) I explained that I had sent three messages asking for a reboot--he said that the techs said that I never authorized charges, and said that there must be something wrong with my mail server if I didn't get a reply (well yes, the primary mail server was down--but the backup spool was fine--which never did get a reply). In fact, I had asked for a fsck, or "whatever this machine needs" in my first message. Charles later assured me that the techs did not receive -ANY- of my messages. I expressed my dissatisfaction and suddenly received an email titled 'reboot ******* boardhost' from Charles--I was shocked to see my business referred to in such a way, and assumed it had been mistakenly sent. Charles explained to me that the email was sent to a tech and I was bcc'd (I was the only receipient in this email and in the "To:" line).

The machine ended up needing a manual fsck, which Charles later agreed would be free. At this point I got all my files off the machine and onto another server. Later that same day, it crashed again and I decided to forget about it. Pogo Linux agreed to repair or replace the machine, so I paid Charles to ship it back to them. He asked if I would be returning the machine after it was fixed. I explained that I might not be, and Charles said he couldn't understand why I was upset over something that was not their fault, and that I should have used one of their alternate contact methods. When you call their phone number, you're asked to email a pager--I was unaware until after this incident that you could wait and get a technician.

On September 14th I terminated my agreement with Charles, agreeing to pay for the remaining contract term.

Originally posted by CLEARVERT
a. Their speed is TOP NOTCH , one of the best connections I have used

I'm just wondering... have you tried to see how fast the connection can burst? I'm interesting in finding out because last time I checked it took around 40 seconds to download uumap.tar.Z, while others only took a few seconds.

I'm interested because their pricing seems very good.

Originally posted by jkehe
While I am not a customer, I've heard some horror stories about their Dallas facilities from their biggest customer there. Hope this helps.


I'm not going to release the name of the source unless subponeaed to do so, your customer asked to remain anonymous. I was just responding to your attacks earlier today, I've been holding that piece of information for a number of weeks. It's about your Dallas facility in particular, I'm not sure about any of your other facilities.

Well, anyway, I don't care. I was just letting the person who asked know what I had heard. Go ahead and sue me, the source is legitimate. Waste your money, it won't bother me.

Personally, I find the way you two post little digs on eachother disgraceful it borders on completely pathetic. The comment above is just uncalled for. The person who is having the problems should post about their experiences.

Saying you know of this big client who has had problems (horror stories), whom you aren't even going to name has pushed whatever tiff you two have over the top.

Both of you need to consider that commenting on eachother's business makes both of you look worse than the wanna be hosts resellers. Jeffrey, if you want to hold information for use against Charles, do so somewhere else.

While I'm rather disgusted by this incident, this problem isn't limited to this thread and I'll ask that it stop. Hosts don't need to comment on eachother's problems, as it just makes it look like neither of you have any sort of business ethics at all.

Please support one another and help eachother through problems, since both of you will have them at one time or another.

I will say this.

We have been with our main noc for 2 years and tried affordablecolo and have had great success.

First I am a total pain to please, but sir charles has done so.

The service is good, and i really never worry about the server I have there. It is always working how its suppost too.

Jeff, I will say that if your going to slam someone you should at least back up your claim. I mean without evidence that is just no cool...

I agree with chicken that both look childish on this, but the post was stated by jeff, and I also agree with defending yourself.

Another simple post gone wrong. Just not cool

Joe

I must say that while the pricing of Affordablecolo is extremely attractive, backed with great reports of satisfaction by customers, Charles' recent display of childish behavior has turned me off as a potential client. I have to agree that it's completely unfounded to come and accuse a company without any solid details to back it up and refusal to do so. However, attacking another hosts' business to discredit them steps over the line. I believe simply leaving that out would have made the response more professional and convincing.

Please excuse this off-topic reply.

I tried not to post anything so this tiff between me and jkehe and his current users did not escalate. But i sit back and see people taking pot shots at me.

1. I didnt start anything, if you will read the thread, jkhehe came in to it and was the one who said something about my largest customer saying bad things about our service. Well I know my largest customer in dallas and i stated him in a previous post and he has nothing bad to say and has not even talked to jkhehe.

It is in bad taste for a competitor of mine to come into this thread, and spread obvious lies because he doesnt like me, I would never ever ever go into one of jkhehes threads and start a lie or even if it was true i stil wouldnt go into one of his threads and say yea i heard he sucks.

You people are talking about me being professional? The least professional thing about this whole post if jkhehes comment.

2. Its simply not true, i have a 99% customer rentention rate. I will say one of the like 2 customers ive ever lost was jeremy from boardhost. For what ever reason, we DID NOT recieve his requrests for us to fsck his box, this is unfortunate, but as all of our users know we respond very fast to all issues, this was a one time unfortunate accident that would have never occured if jeremy would have called our tollfree 800 number 24/7 although i see how he might not have known to do this, when i woke up that morning and heard from jeremy that this had occured i immed. felt that my techs might be at fault, because the customer is always right in my book, i at that time sent off a rather nasty email to my tech on staff about why it wasnt done, and accid. bcc'd jeremy in on it. I come to find out we never revd the request to fsck the box. I can be big man and take the blame for it because our 2way paging service has not been all that reliable which is why we have other means of contact.

3. I could have my hundreds of happy customers come in here and fill this thread with post after post of possitive comments, about how we go out of our way day after day to make our customers the happiest in the world. But i wont do that... As you can tell from jeremys post, we certainly feel terrible abotu any inconv. caused, but as you read you will notice we didn many things for jeremy no one else would do, such as i replaced the heat sinks in his case with heatsinks and fans free of charge, this isnt my server i have no obligation to replace them free of charge, but i did it because I LOVE my customers.

Please people quit trying to start a argument... I hope this is the last post i have to make...

Originally posted by StephenRS
I'm putting in a 1u co-located server at affordablecolo.com in Dallas. I know that dtwebworks.com is well established here, but I haven't heard much about the new facility.

Anyone else have servers there? How has it been, what should I expect?

Thanks.

<Another post after this original one...>

OK Guys - I started this thread to try and get info from other customers - let's get back to that.


While the digs and opinions about future colocation are wonderful, I don't think this is exactly the type of information that Stephan was looking for. Please keep the thread on topic. If you have experience with the new facility, we'd like to hear from you, otherwise please save other comments for a thread you start.