What is the typical response times for emails at paysystems?
I was told they'd waive my setup fee, but they don't reply to my e-mails (the sales person, not the sales team). I forwarded the e-mail to the sales team, but they don't seem to be quick either, well maybe they are just busy.

HL

you can use live chat with sales excutive. They will answer you. However, if you sent Paysystems within working time, I think they will reply you within 1-5 hours. Sometimes, they reply me immediately :)

If you have a problem or complaint, don't expect them to reply at all. We found them to be absolutely hopeless.

well they sent me a PM after I made this post.

HL

Originally posted by Hostlead
well they sent me a PM after I made this post.

HL

Ah, so that's what you have to do to get a reply :D

Generally, they have answered our emails within 12 hours. The live help can be very good but for some issues they tell you to send in a ticket.

I still have a few emails not answered.
Its been a few days and I don't think that I will get a responce.

I found paysystems phone support good, but email support is really useless. I have submitted several support forms to them over the months - maybe 6 or so - and received only one reply.

I wouldn't even dream of sending them an email anymore. Absolute waste of time. Call them to get a response.

Hm... yes sometimes the livechat do ask you to have a ticket submitted. But if you are a bit 'sticky' you might get something like "Oh okay, wait a sec" :D

Use livechat instead since well, it's quicker.

Usually the tickets are responded to the same day. I have used the live chat a few times, but I would rather just put in a ticket. Calling is good too, everyone is really nice there, although you sometimes have to hold for over 10 mins.

The absolute best thing to do is to submit a ticket via the MCC. It goes into our support ticketing program and has to answered within a certain time limit or it is escalated to management.

Paul
PaySystems

Phone support is great, they were very helpful. (toll free)
Also make sure you have an Account Rep. My account rep was a great help and 'middleman' while my account was in 'underwriters'.

I have only used live chat for small technical questions.

I contacted them yesterday through one of their forms about some questions I have. No response yet. After reading several reviews I thought for sure I would go with them, but now after reading some more reviews, I have to rethink my decision. Lack of email response also isn't very helpful.

RMF

I still have open inquiries to them from months ago. Guess I know where I stand.