wzpro has proved to be the greatest......................
their support forums have been down again and again, emails not responded to, sites down, no mails, heaps and loads of problem..and again today their site is down...we wanted to post this at their site but cant access for the last 10 hours or more....any one thinking of entering business with them beware.
this is not to flame webdude who is a repected guy in the trade but the fact is that he has sold wz and has got no full control over the happenings there now....wz is the worst host at the moment...please read below if you are a current or prospective client..


this is enough ! we are not asking for support here
but the very basic things for what we paid -
our sites should be up
the access speed should be reasonably good
emails , ftps,subdomains should work
basic perl mysql php send mail should work

these are not support issues but the bare minimum we
deserve for the money we spend after deciding not to
go with a free host - not just to have adfree
accounts( and mind you there are adfree free hosts
like f2s)but to have a minimum uptime and basic
email,sds, scripts running -
we are not asking for support issues like "hey,please
see what happened to my cgi-bin" or "please install a
perl module" or "please tell me how to set up
subdomain" or " hey what is disc space showing -ve" or
"hey- what is my actual bandwidth used this month" -
nothing ! we are asking for the barest of basic needs


we post this at support forum as there is no suitable
category like
"demand what u paid for" or "ask for money refund"
forums

there has been enough threads in the past 2 months or
more ( too long a time in webhosting arena) asking to
post domain,user name and problems - only there has
been no real and persistent solutions.

the wz response is
1) all webhosts have problem
2) we are trying

damn it ! no webhost on this planet have problems like
you do ! and oh boy ! how long you will try ?!!
everything should have a time frame
just rummage thru ur old forums and see how you
repeatedly assured us how things will be ok from so
and so time ....everytime you failed.

the other responses have been
why dont you leave wz ?
for many reasons
1) why we should not be given what we paid for ?
2) we have already prepaid for one year
3) why we have to do the labour of transferring our
files and all again ? is it so easy ?

why wz had ro be so sloppy ?
1) wd is still learning how to put things right after
more than 3 or 4 years have past in this business
2)a guy called Tim suddenly comes and suddenly goes -
why he is not sustained here ?
3)webdude keeps on speaking about a ticket system ?
you first install it man and then boast/speak about it
- funniest of funny behavior
4) no mailing list as yet to keep the clients ( at
least pro) informed of outages - howeven $15 hosting
companies maintain that !
( THE DAY IT WAS DOWN FOR MORE THAN 24 HOURS OR MORE -
SUPPORT FORUM WAS INACCESSIBLE - SITES WERE
INACCESSIBLE - NO BODY FROM WZ HAD THE COURTESY JUST
TO SEND A MASS EMAIL TO THE PROCLIENTS - DO YOU HAVE
MINIMUM CONCERN FOR US ? GOD ! WHAT DO YOU THINK ? NOT
AN IOTA OF SHAME EVEN ?!!)


when clients have left
wz team members ( at least that stamp was on them
whether they had anything to do with wz or not)
have "abused" them in the forum and told them they
wont find a better host.
everyone has the right to leave
why did webdude leave vdi - why he did not give
them more time - the way he is asking us to give more
time to him ? no one in vdi forums accused him

PLEASE - WE DONT WANT ANY FURTHER EXPLANATIONS OR
SUPPORT - YOU HAVE GIVEN ENOUGH
we are not even wanting compensation for the damages
done to our businesses
1)please whoever is headhoncho or whatever - please
apologise to us with bowed head
2)please make a refund of our money
3)please shut down your sloppy not-able-to-manage
business

Those who are looking for cheaper better hosts with
guaranteed 98% plus uptime
( wz does not even have 50% uptime - sites were down
just a week ago for near or more than 24 hours -
unprecedented in the webhistory)
please see the $20 or more per year plans
at
http://www.nuke.to
http://www.valuablehost.com
http://www.tera-byte.com

further more they charge you for the bandwidth shown
on their cpanel/bandwidth informed via email - not
sloppy like wz

many of our wz friends have joined these hosts
already.

even if wz is ok again for a short time you never know
when they will crash again as simply they dont have
the technical expertise to run webservers neither the
minimum seriousness or concern or sympathy about our
businesses ( in which case they themselves would have
refunded money and ask us to go elsewhere)
be sure they will be like this - if you not care much
about your website then its ok

adieu .

Howdy,

Please re-move valuablehost from that list, we are currently not accepting new customers until everything is sorted out. (server migration). I also trust once everything is sorted out with wzpro everything will be fine. Webdude respects his customers and cares for his company image, i know what a pain he is experiencing espcially when moving from a cpanel based server.

That "Tim" you speak of, would be me. The reason why I came, was because I've known "Webdude" for a while and he's a friend. I help him out now and then, which means I help out WZ. As you can see by my sig here, I work for another company. I simply can't dedicate the time to help out a friend anymore. I told him this and I posted at WZ about it. The main reason being, is that I hate dealing with Cpanel enough at my job (and we are so quickly trying to get away with it and have been having a control panel developed for this reason, for the last few months -- I can't wait!), and I basically just told Webdude, that since the majority of the problems I saw at the time were specifically due to Cpanel, and because I am just so, so sick of that trashy program, that I just refused to try and help anymore. I helped them set up from the OLM move, to VDI.

I set up the server, after Cpanel was installed there. I did my job helping him and WZ out and everything worked fine for many months. VDI had connection problems, so they moved. I'm sorry, but I've had it with all these Cpanel problems, I'm about to shoot myself! Right now, after a 15 hour Cpanel downtime due to an "Invalid License" error that came out of the blue that was finally fixed, late last night, it happened on another one of our servers -- and it's still down. I am SO fed up with Cpanel, and the fact that WZ is running it and all I see is more problems, I got to the point that I could no longer help out out of a favor to a friend. Had they not been running Cpanel, things would not have been such a mess. I'm not saying all the problems were because of Cpanel, but they added to a lot of it... they do on our servers, they do on everyone else's servers I know of.

The reason why I'm not being retained by WZ, is because I'm not an employee of theirs and I have another job, and I have to deal with enough Cpanel problems, so I flat out told them that I can't assist them from that point on. That might not sound like a good reason, but if you were an administrator dealing with it and all it's problems, you would likely not want to deal with it anymore than you have to. After we use our new control panel and throw Cpanel into the burning hot depths of hell, I will be refusing to support Cpanel in any way, shape or form, or any server running that damn thing. I don't mean this to turn into a Cpanel bash, because that server did appear to have signs of hardware problems, but the added Cpanel problems just put me over the edge and this is why I am not around anymore at all to assist, and why I wasn't around much in the first place.

I hate to leave people in a bind, but I have jobs to do and I also about begged them to not use Cpanel if they ever wanted much of my help, because it's like trying to hold back the ocean with a teaspoon. Be confident about one thing though, and that's that Webdude's resolve is stronger than mine with WZ, since he is involved and he is sort-of an employee. He continues to deal with all the problems and once the new server is back fixed (I think that was last night?), they will move everything back to that server and nothing major should go wrong with the hardware and all you'll likely have to deal with, is the many issues with Cpanel, so I'm not sure what to say about that. However, I have seen you post in this forum about 3 times in two or so weeks about this same stuff. You say you're not bashing WZ and you have a reason to say this. Fine, state your issues and tell people, but why continue to do it over and over about the same statement?

I understand your anger and frustration, but so does WZ and Webdude, it's not like they'd have it be like this, if they had any choice, so I'm not sure what result you expect? Have you asked them for a refund, so you don't have to worry about staying on them because you paid for a year? If that's the case, I'll be more than happy to pass that message along to Webdude, and if nothing else, just to make you happy, I'll help them out with some issues and tell them to not pay me and just give that money to you for your refund. Once things are fixed soon there, they will be a good provider. WZ had no control, nor any intention for things to screw up with the VDI connection and now the new server's hardware. That will be fixed, things will be standard and stable and it should work out okay for everyone. This, however, won't help anything. Good luck.

Fine, state your issues and tell people, but why continue to do it over and over about the same statement?

People tend to forget issues - thats why repeated post to keep them aware that this is one company not to be entered into business with.Just as you dont like cpanel and "bash" it in more than one post.
As I have stated all webhosts have problem but NO ONE TO THIS EXTENT -
They never cared to mass email pro clients ( I guess there are only a few hundreds of them and not millions so that it would be difficult to email) even once during the last 3 or 4 months of mess explaining the situations.

Have you asked them for a refund, so you don't have to worry -
Repeated emails to them go unanswered as also posts demanding this by other clients( see their forums) got NO answer. Emails , posts , PMs go unanswered and now their support forums are down for more than 3 days - not even an explanation or note of this in the wzpro homepage !
I posted here just because of that - I have never heard or seen any such company who keeps clients sites down, email down, file transfer down, and now even there support forum down for NOT 5 or 6 hours but more than 2 days - and that too same thing( sites down for 24 hours at a stretch) happened a few days ago.
They may be IN GREAT PAIN - but that does not help us nor our business ( however big or small it may be) - in such situations they THEMSELVES should have offered a refund not just to the complaining one but to everyone, though the fact is that we have sent mails , posts etc and etc !

Another thing, if they were told not to use cpanel by some one like you why they stick to it ? why not Plesk,Ensim or something else.

Why repeated false promises ? We were told to wait thru entire August from July and its September nearing its end.
What sort of customer concern is this ? and to repeat why not a letter of apology to the pro clients at least ? are they so busy that they cannot do even that ? they better be not because even being busy they have produced such a sorry result that even their support forums go down again and again not for hours but for days.
If things get "fixed" I guarantee they wont ever sustain that because neither webdude nor any of their technical staff have the expertise to run webservers - they have proved this over the last year - and at $48 this is too much because beleive it or not, at $ 20 to $ 25 per year
nuke.to , valuablehost, tera-byte ( even they have own noc)offer better and stable services - these is supported not just by internetseer and qwkmon reports but also by the deprived,frustrated, uncompensated clients who left wz and posted not just in wht but also in the forums at nuke to valuablehost aletiahosting and host of others.

Yes I repeat they dont have the minimum courtesy to send emails of aploogy and explanations , when even $15/year companies with double their size customer base can do that ! wd's response has been if I waste time on email who will fix the problem ? well... so much you have done for fixing problems...sending emails would not have been a big deal.

Yes I know wd is respected guy - any post against him brings a lot of comments again the poster in this board or wz board - well its a nice game - many seem to be impressed by the fact that they dont hide anything - a clever ploy indeed by playing the honesty game !
The wiser ones rant at other forums and leave wz as fast as they can ! Others fall prey to this game.I dont want them fall - I know its an impossible task with everyone here supporting whatever move wz and wd takes not even asking once to look beyond wz to other better cheaper hosts.

The best way to earn respect and postive posts is to provide service - you have well crossed the time by which you should have provided that - but still if you do provide it is us again who will not just praise you but worship you !!

Well first off, I got the domain worldzonesupport.com at DomainZero back when they were giving domains away for free. I guess since it was free, they dont bother emailing you to let you know your domain is about to expire, or how to prevent it from expiring. I had to wait till it was available for purchase again, and then got it thru a different registrar.

There was really no reason for you continually posting this anyway. It would be fine if we were accepting new clients, but we're not. It's kind of useless to tell people not to use a host that isnt taking signups. I think that shows people what kind of person I am, and the reason I do have the respect I have, plus I try to treat everyone just how I would like to be treated....that in itself earns respect for anyone who follows that rule. Yes it costs the company a LOT money for me to be refusing signups, but I have told both the company and potential clients that we will not accept new accounts until these issues are resolved. So what was the point of your post?

The issues are being worked on. Till then, no new accounts. If you want a refund, that will have to be taken up with the office since I have no authority in that regard. Also, I understand your complaints. You came here saying you werent here to flame me, but then you started doing just that. You are correct that I no longer own the company. Now I am Founder and Subcontractor to Worldzone. Many things I can no longer do on a whim like I did before. However, I have made it my goal to get it back to the standard it was when I owned it all. It will take some time. I had hoped that going to the new data center, that time was near. So I had another setback. I will continue to tackle the issues.

I still cant get to our forums. I re-order the domain last night, but local dns for me hasnt updated yet. So dont complain about me not answering pm's..

Thanks for the update Webdude. Though I’m currently not having any issues with my site; I feel confident that you’ll get the remaining problems corrected ASAP.

Wanted to take just a second to thank Tim for helping WZ just prior to, and following the move. I know that you stepped in just to help a friend, but a lot of us benefited from your knowledge and experience. Thanks again for your help, wishing you great success in the future!

You came here saying you werent here to flame me, but then you started doing just that.

Flaming is something when one tells lie.Is there a single thing which is a lie in my post.Each and everything about your service - sites down, support down, emails down,and etc and etc down are true not just once or twice ( which I guess happens with every host) but repeatedly on multiple occasions for more than 24 hours at a stretch - you have always explanations but explanations do not save us the monetary and mental trauma over the last 3 or 4 months.

If you want a refund, that will have to be taken up with the office since I have no authority in that regard

I have already made my issues on refund clear - any one with a level head reading this post can see it in my upper post.You have not mentioned why emails and posts on refund and redressal went unanswered. And if you have no authority it is better that someone with that authority answers this post.I am apologetic from my heart if I sound rude.

It's kind of useless to tell people not to use a host that isnt taking signups. I think that ....

You think it is useless. I think it is useful. I have already said why.
You may not be taking signups now but you will in near future. Some people will obviously then enter business with you - I am trying to make them aware whatever fixes you put up for the time being will be a short one - wz has proved that again and again - any one reading this post just remember - I guarantee that that the infrastructure of wz has become such ( owners different from wd, no persistent technical manager like Tim etc etc ) it will always continue to have heaps of problems - when better and stable services are available at $20 to $ 25 a year with nuke.to or valuablehost or hostiva or terabyte ( terabyte even owns their own noc so a lot lesser problem)my advice to people ,even when wz start signups, dont go to wz for sign ups. This is what a board is for - to share experiences and lend advices - what the people will do is their liberty. Once again I say I have nothing personally against you neither I come here to flame as I say nothing I tell here is a lie.

There was really no reason for you continually posting this

No there was no reason. I am bad - you are good. I am evil - thats why I keep on posting. But you did not answer this simple query -

why you never ever took care to drop in just an email even once in the past 3 or 4 months to the pro clients ?

""Yes I repeat they dont have the minimum courtesy to send emails of apology and explanations , when even $15/year companies with double their size customer base can do that ! wd's response has been if I waste time on email who will fix the problem ? well... so much you have done for fixing problems...sending emails would not have been a big deal. ""

Well first off, I got the domain worldzonesupport.com at DomainZero back when they were giving domains away for free

what type of customer concern is this ? you mean you could not have affored $ 8 or $ 10 a year to host something as vital as your support forum !! particularly when you dont have any ticket system or particularly when you dont get time to answer emails.
and everytime your support site goes down either due to domain or mysql problems or whatever why dont you take the minimum care to put up a "we are sorry - support is down" notice in the wz net or wzpro homepage ?? It just takes a few seconds to do that. I bet you have some answers for this sloppy act too

So dont complain about me not answering pm's

No I am no longer complaining. I apologise - I say sorry - I can even make monetary compensations for flaming you and tarnishing your and wz's image. I pray you forgive me.
Only I wish you had made some specific replies point by point to my posts in this thread which you did not

Only I wish you put up the notices in your site :

that your current uptime is 80 to 90% with downtimes as long as more than 24 hours at occasions
that emails subdomains filetransfers scripts all goes out of function time and again
that you have no system of support at such a cheap price ( ur support forums go down for 3 or more days at a stretch and that too on several occasions not just once - emails are not answered and no one has time to answers pms)
that....
anyway....... it is pontless - is it not ?....because already you have said my purpose is to flame .........

Originally posted by rinchin

People tend to forget issues - thats why repeated post to keep them aware that this is one company not to be entered into business with.Just as you dont like cpanel and "bash" it in more than one post.


I might end up posting the same thing and mention Cpanel, but only because and when it's relevant. If you read my above post, you can see how it's relevant to your question about myself specifically. I don't believe I have ever started a thread about Cpanel, but only responded about it in other threads (again, when it's relevant). I believe I did start one thread, long ago though (saying that I was seriously considering on just dropping everything and just creating a better one -- but then work got in the way (I still have to earn a living and I can't just drop everything to develop for a month and have no job after that month's up (plus a loss of a month's wages))), but I certainly didn't just keep posting the exact same thing in new threads I started. Don't get me wrong, if it's needed, it's needed and people need to know.

However, if you've had your say, I think you probably should just direct people to the other thread, or post new information... otherwise it doesn't help. Moreover, since they specifically said and you can see, they haven't had any new signups for a while now, because they are waiting for things to be fixed before they do. Therefore, warning people not to use them because things haven't been fixed, sort of takes the point out of it.



Another thing, if they were told not to use cpanel by some one like you why they stick to it ? why not Plesk,Ensim or something else.


I can't answer this. I'm not them. I can suggest things, but people have their own reasons. If you ask me, from my experience thus far, when I've told or warned people not to use Cpanel, I don't "demand" it and it's their decision. When I tell them why I don't think they should, enough people still use it anyway, not just WZ. The reason, is because it *sounds* ridiculous and people don't assume it's actually *that* bad. Then they use it and they see, then they are basically stuck with it. They used it on VDI, and moving from the server on VDI with Cpanel, to a non-Cpanel server, would have upset a lot of clients... if they didn't have an alternative anyway. I won't go into the details about all that, mainly because I don't know why people still use it, but it's none of my business.


Why repeated false promises ?


I'm not sure what you mean. They've said they will do everything they can to fix things, and they have been. It's not a false promise (lie) to say you're going to move from a data center with a poor connection at the time, to a better one, only to have the hardware on the system fail. That's not a lie, it's a circumstance.


We were told to wait thru entire August from July and its September nearing its end.


There were different reasons for that. The move to the new data center and onto the new server was a big effort to better serve everyone and not have problems. Why do you act like they had any choice or would let this happen if they had a choice? This reminds me of the type of customers that if a server crashes, they will email right away and say "I AM LOSING BUSINESS, GET MY SITE UP, NOW!!!!" -- as if you intentionally did it to them or made the server crash on purpose or something. Like you aren't aware it makes people upset or they are losing business... like you, as the host aren't losing business yourself. Why would they possibly want to have problems? You speak of them like they want problems or don't care? I can tell you people care, when I had calls every day, afternoon, day and night about it. Obviously they don't want the problems, they are doing what they can to be rid of them and have things working, they aren't accepting new signups until it's all working and confirmed it's stable. Yet, somehow, posting the same thing about it every 4 or 5 days here, is supposed to make them suddenly *want* to do something about it? They already are, this doesn't help.


What sort of customer concern is this ?


The kind of concern that comes from the problems and they are doing what they can. Problems happen, as we all know. In regards to your question; What kind of customer assumes that they have any other choice or would want this to happen or they don't care it's happening? Look, no one's blaming you, I just don't see the point. When a company is doing what they can't, aren't careless and just taking your money and shrugging off their client's or something, I don't see the point to continually do this, unless they are doing something wrong intentionally. Obviously you're upset and no one blames you. But, if your site and business is so important, why are you putting yourself through these problems? Out of spite, or just to allow yourself to have a reason to do it? Why not simply solve your problem and move? How much did you pay for the year of hosting? You see, it's not that anyone blames you for being upset or even posting about it, but why put yourself through it and give yourself a reason? WZ has to deal with fixing the problems and preventing more problems. They have to deal with this, you don't. If it's that bad, just move. There's a lot of other hosting company's that deserve to be "exposed", and I'm not saying this because I know "Webdude", but because they aren't trying to pull anything -- they simply had a lot of problems they need to and are in the process of fixing, and to continue to post about it, just isn't helping that fact. So, anyway, you never answered my question about the refund...

Another thing, if they were told not to use cpanel by some one like you why they stick to it ? why not Plesk,Ensim or something else.

I can't answer this. I'm not them


Thanks and regards Tim. Sorry I did not want to draw you into this.The question was directed at wz and wd , NOT you.My apologies if it sounded it is at you - no it was never meant to be.

This reminds me of the type of customers that if a server crashes, they will email right away and say "I AM LOSING BUSINESS, GET MY SITE UP, NOW!!!!"

Is it so ? I posted this only when it is not just a crash ( which webhost does not have that ?) but repeated and sustained failures over the last 3 or 4 months and only when the same complaints never reached their email box and only when I was desparate to post this same thing at the wzpro boards but their boards were down for more than 3 days at a stretch - no email, no pm, no phone, no support , no forums - thats is why I posted it here - I have already told in the initial post.

they simply had a lot of problems they need to and are in the process of fixing

So why they cannot put up a simple notice that they are having problems in the wzpro homepage or why they cannot just send one email in the last 3 or 4 months - there is no mention at all of anything in the wzpro homepage and to repeat what I said on them not emailing us :

why you never ever took care to drop in just an email even once in the past 3 or 4 months to the pro clients ?

""Yes I repeat they dont have the minimum courtesy to send emails of apology and explanations , when even $15/year companies with double their size customer base can do that ! wd's response has been if I waste time on email who will fix the problem ? well... so much you have done for fixing problems...sending emails would not have been a big deal. ""

Why not simply ...... and move..

I knew this is another standard response.May be Tim,you did not take care to read my first post in this thread .To repeat :

""the other responses have been
why dont you leave wz ?
for many reasons
1) why we should not be given what we paid for ?
2) we have already prepaid for one year
3) why we have to do the labour of transferring our
files and all again ? is it so easy ? ""

also there are other reasons - we were made wait thru July till August on the assurance that things will be ok from sept - I put some money somewhere else on that assurance - now I never thought that ANOTHER WHOLE MONTH ( month of sept ) will be added to this.

I knew guys will be up against me like anything if i say a word against wz and wd !

Regarding why I am asking people not to sign up when sign ups start and regarding the refund issue I have already said my points - it is uselss to repeat as no one is listening or wanting to listen !

they are doing what they can to be rid of them ..

THEY MAY BE , BUT EVERYTHING HAS GOT A TIME FRAME - 3 OR 4 MONTHS IS A LONG LONG TIME - ALSO TO GO BY YOUR WORDS IF THEY HAVE BEEN ADVISED TO AVOID CPANEL WHY THEY STICK TO IT - IS THAT HOW THEY TRY TO SOLVE PROBLEM ? NOT LISTENING TO EXPERTS ? KEEPING THEIR SUPPORT FORUM IN A FREE DOMAIN WHICH GOES DOWN AGAIN AND AGAIN ? ETC AND ETC ?

THEY HAVE WELL CROSSED THE TIMELIMIT - EVERYTHING HAS GOT A TIME FRAME - NOW THEY SHOULD CLOSE THEIR SLOPPY BUSINESS - I know people here will start shouting at me again.

it is sad that neither webdude nor Tim or any one of the pro-wzpro-s here takes care to answer my points point by point - they make voluminous posts but dont tell simple things why wz does not make a courtesy email to pro clients even in 3 or 4 months or why they dont put a simple notice in the wzpro homepage etc etc - may be by making pointless voluminous posts here they want to drown my voice and my points purposefully.

Once again as I say the above I know people here will not agree will bash me or have enough arguments up against me
so to repeat my previous conclusion

...... to wz and wd...
< sarcasm portion deleted>

Now see? Sarcasm like that last paragraph is what turns people against you....it doesnt matter who you are making charges against. I have never claimed to be anyone special, although I appreciate you thinking I am. Anyway, this isnt our support forums. I rarely answer questions here pertaining to the company, and I never advertise it, which I thank you for doing so now. At least this route Chicken cant jump my case for it. I mean look at what negative advertising did for ***** and AOL. Again I thank you.

Anyway, one question I will answer here. Why did I use a free domain? Because it was free, Duh! And it wasnt like NameZero either...I had full control of the domain. Also at the time I never actually thought I would use it. I got it to see if the domains really were free. I decided to use it later on.

But you know what, granted I dont make the major decisions anymore and I am not a magician, but I do my best. Sometimes I feel stuck in a solid metal room with no exit. I'm not out to screw anyone and never have been. Amazing you make it seem that way. I resolved to get things back to the way they should be, and I am doing everything I can. You got support questions, take them to our support forum. It was back up early today. So again, why are you still posting? Not that I mind, it's free advertising anyway.

I much prefer the positive words of course, but since I know I will soon have things back in working order, I dont mind the bit of negative advertising this time around. You see, that's how the internet works in case you havent noticed. Go ahead an post again. We can keep this going till the mods get sick of it and delete it. But again, I'm not going to answer any support questions because this is not my forum. As for email, I'm sorry if the office hasnt answered you. If you are this sarcastic to them, they wont. It's to be expected with your kind of attitude. That attitude of yours is why the world against you, it has nothing to do with your complaints against me. I am nobody special here or anywhere else, so it's useless to even go that route.

Part I:

Originally posted by rinchin

Thanks and regards Tim. Sorry I did not want to draw you into this.The question was directed at wz and wd , NOT you.My apologies if it sounded it is at you - no it was never meant to be.


I didn't think this was about me, it's fine. I'm not involved, so I can't answer a lot of your points or questions.


Is it so ? I posted this only when it is not just a crash ( which webhost does not have that ?) but repeated and sustained failures over the last 3 or 4 months and only when the same complaints never reached their email box and only when I was desparate to post this same thing at the wzpro boards but their boards were down for more than 3 days at a stretch - no email, no pm, no phone, no support , no forums - thats is why I posted it here - I have already told in the initial post.



Well, I know there was some updates on the announcments, I just don't think anything new happened to update it again or change it. You posted here before a few times about this same thing, Webdude even responded to the previous post(s), so posting here to get their attention or because you weren't able to get through someone, I'm not understanding as being a valid reason to just keep bringing this same exact type of post up every so-many days. I mean, it's your choice, but you said you're not out to bash WZ, but if that's not the case, well... I just find it strange is all. Further, their boards are up more than not, so why not just post when they are up at WZ? However, if you feel that it should be your mission to close them down and tell everyone how and why you don't like them or their service, I don't see anyone trying to stop you. I think you're confusing the answers for excuses, and poor one's at that. Moreover, I say again, I am in no position or involvement to respond to a lot of them, since I don't A: Work for them,. B: I'm not involved. C: I have no idea, and why would I?


So why they cannot put up a simple notice that they are having problems in the wzpro homepage


I see them post anything new in that regard in the announcement section of their boards. I think mostly, if their board is down, Pro is down as well. In that case, I'm not sure what purpose it would serve to post anything on WZPro as well, rather than just the forums. I'm not going to pretend it's not easy to deal with, nor will I pretend it's all okay or fun or that you should be fine with it. I don't see anyone saying anything like that.


or why they cannot just send one email in the last 3 or 4 months -


Again, I couldn't possibly say. However, if it's the same problem that's been known for a few weeks, would it make sense to send out an email each time the same thing happened? Further, if it was a crash or email problem, the ability to send email out, sort of becomes a problem. Mind you, I'm not making excuses, I simply don't know.


there is no mention at all of anything in the wzpro homepage and to repeat what I said on them not emailing us :


Okay.


why you never ever took care to drop in just an email even once in the past 3 or 4 months to the pro clients ?


Of course, I can't answer that. I can definitely understand client's wanting some information about the problems.


""Yes I repeat they dont have the minimum courtesy to send emails of apology and explanations ,


Then they should, yes. Perhaps that will be something that will be implemented.


when even $15/year companies with double their size customer base can do that !


I think we can all agree, even in the face of "you get what you pay for", that even if you're not paying a large amount for your hosting, that doesn't make problems more acceptable. Yes, many company's do that, and many do not. Again, perhaps they now will. A good suggestion nonetheless. However, since they posted on their forums about it and posted the information (as far as I know, don't shoot me if I'm wrong), it would appear that you getting an email really wouldn't have made mcuh of a difference to you, being that fact... I could be wrong.


wd's response has been if I waste time on email who will fix the problem ?



Well, if hundreds of people email all the time, everytime there's the same problem (or a new one), that could certainly take a lot of time to respond to all those people, when you can be using the time to fix the problem. After all, I'm sure you agree that you'd rather have the problems fixed, then to hear about them. Furthermore, webdude is basically the only person there. If it's beyond his abilities or too much, I think that WZ should hire on additional help.


well... so much you have done for fixing problems...sending emails would not have been a big deal. ""


I agree. Provided they have such a thing implemented, it would be a good idea. However, I don't get the impression that would have helped _too much_, but I do see your point -- which I don't think anyone would debate.


I knew this is another standard response.May be Tim,you did not take care to read my first post in this thread .To repeat :


I read it, it just wasn't relevant in all and not to my response for reasons mentioned above; I'm sure you understand....


""the other responses have been
why dont you leave wz ?
for many reasons


But all these reasons can be revolved by moving. Maybe a domain transfer to another host will take 3 days, but if what you say is so bad and down so much anyway, it would be less of a hassle, barring transfering the files to a new server. If that's the case, shoot me an email and I'll log in there, recursively zip up all your files and FTP them to the new server. It will only take a minute in total and you only need to wait 24 to 48 or so hours and have all your problems be over with.. unless you enjoy this sort of thing.


1) why we should not be given what we paid for ?


No argument there. However, I can promise you that this isn't WZ's intention to not provide you with what you paid for. As I said, it's not like they decided to just flip a switch and make everyone have problems. They would *want* to give you what you paid for, but things happened to prevent that from happening fully. No one's denying that. I'm not sure what to say about that. However, that's not a good reason to subject yourself to problems and stress like this. If that was the outlook for every business, people wouldn't bother to choose one over another and would be very unhappy. There's no reason for that, when you can move.


2) we have already prepaid for one year


Get a refund and move. I think they will understand.


3) why we have to do the labour of transferring our
files and all again ? is it so easy ? ""


Well, in comparison to the ongoing problems and the fact that you're not happy, nor will you be happy, just get it over with. it'll be better for you in the end and very near future. I'll help you, if you want. I think it's obvious WZ doesn't want problems, nor for you to experience them. No company in their right mind would want problems and to lose customers or have unhappy customers. I know WZ isn't like that, but instead of trying to explain that or convince you of that, I'm just suggesting you move and not continue to subject yourself to the stress and worry and hassles and being unhappy with the service.



also there are other reasons - we were made wait thru July till August on the assurance that things will be ok from sept


Yes, good intentions and a decent plan to help to better their service, but the hardware on the server went bad. I think maybe they should have specifically said "Barring any unknown problems, of course". I'm sure you can understand that. It's surely easy to sit there angry and think "Well, why didn't they have another extra server ready in case this one went bad!?". Well, they did, which they moved all the accounts to as soon as they found they couldn't fix the problems on the current one. I'm not sure what else to say, other than it's obviously unintentional and you're not the only one that has to deal with the problems and stress and bad feelings. Believe me, as a web host, WZ feels it just as much and likely more. Do you think that company's facing problems should just give up then? What do you suggest?


- I put some money somewhere else on that assurance - now I never thought that ANOTHER WHOLE MONTH ( month of sept ) will be added to this.


Not fun, indeed.

Part II:


I knew guys will be up against me like anything if i say a word against wz and wd !


No, not I. I'm not mindlessly defending anyone or any company. I've stated my reasons, opinions and beliefs above in my other posts as well as this one. Please don't make the mistake of accusing me of just attacking you, because I'm not. I just fail to see the positive side of this. And, if you're going to want to bash WZ or try and bring them or their reputation down, just get it over with.


Regarding why I am asking people not to sign up when sign ups start and regarding the refund issue I have already said my points - it is uselss to repeat as no one is listening or wanting to listen !


If that's what you want to think, it's okay with me... but I'm trying here... of course, I have work to do too, so I don't have time to sit here and debate this and dedicate any real time to it (which I'm glad for).


THEY MAY BE , BUT EVERYTHING HAS GOT A TIME FRAME - 3 OR 4 MONTHS IS A LONG LONG TIME -


Yes, and I think given that situation, you should eithe be more open to the idea that things will get better and if you are intending to stay on them, try helping rather than harming their business and make suggestions, etc., or move and remove the problem from your life. I simply don't see this doing much good, in light of those facts.


ALSO TO GO BY YOUR WORDS IF THEY HAVE BEEN ADVISED TO AVOID CPANEL WHY THEY STICK TO IT - IS THAT HOW THEY TRY TO SOLVE PROBLEM ?


Again, I can't comment on this, since I can't say. I assume they either didn't think it was that bad, since so many other hosts' use it, or they were already stuck with using it from the original deal to host at VDI -- then with this move.. well, you should see how much of a job it would be to move users from a Cpanel server to a non-Cpanel server. Finally, I wasn't in contact with the office barely at all from the get go. In fact, not at all then, so my advice didn't exactly get through in an effective manner. Therefore, it's not like they intentionally went against my advice and they know about it from their experience with it... I'm sure they'd use an alternative, if that was a viable option. Maybe we (once we have the development complete on our new control panel) can license out some to them and they can use that and those problems will be over with, stable hardware will be installed and thinks will run very smoothly, don't you agree?


NOT LISTENING TO EXPERTS ? KEEPING THEIR SUPPORT FORUM IN A FREE DOMAIN WHICH GOES DOWN AGAIN AND AGAIN ? ETC AND ETC ?


I don't know what you mean about a free domain, but I've never used that registrar. Company's like Microsoft let (well, didn't "let', but didn't know) the hotmail.com domain expire. Things happen and things get overlooked due to such large and priority issues as of late with WZ, and it's reasonable to assume it's justified that they'd not be thinking about checking the expiration date of a domain when the server's are going down. And, that is the problem, isn't it? The server's going down, resulting in Pro and the support forums going down with it, right? Well, that in addition to some other problems, but that being the main one. Again, not making excuses, but I can see that happening easily.


THEY HAVE WELL CROSSED THE TIMELIMIT - EVERYTHING HAS GOT A TIME FRAME - NOW THEY SHOULD CLOSE THEIR SLOPPY BUSINESS - I know people here will start shouting at me again.


Well, you should obviously move then. And, it seems that you are so intent on making your feelings known in opposition to simply moving and asking for a refund, that I'm just really wondering what the point is here? No offense or sarcasm whatsoever, just simply curious of why you'd subject yourself to this??


it is sad that neither webdude nor Tim or any one of the pro-wzpro-s here takes care to answer my points point by point


Firstly, I'm not a 'pro-wzpro-s' person. I'm just trying to offer some reasonable solution and justification, but I'm not going to make up a lot of fluff either. I most certainly did respond to every point I could previously and I wasn't going to guess about the rest. In this very post, I responded in some detail to each and every part of your post. Did it provide any insight? No, of course not. But, you want it, so I hope that my effort isn't completely in vain -- I'm just not sure how it helps. Mind you, I most definitely do not respresent, nor am I affiliated with WZ, I'm just trying to understand what's the point and maybe help you. If that's sad, then I'm not sure what to say, other than I won't respond again, since I'm lost entirely as to what you seek here.


- they make voluminous posts but dont tell simple things


Well, that wasn't fair for you to say "they", and I'm not sure what you expected from me. However, I'm not going to argue about it or insult you either.


why wz does not make a courtesy email to pro clients even in 3 or 4 months or why they dont put a simple notice in the wzpro homepage etc etc -


I don't know. I can only suggest that you suggest to them, that their support forum announcements section isn't sufficient and ask they implement something to do just that. Further, that since you intend to stay on them, you try and resolve this and find some solution.


may be by making pointless voluminous posts here they want to drown my voice and my points purposefully.


Do you think that? Again, that remark was unfounded and unfair, so I'm not going to respond.


Once again as I say the above I know people here will not agree will bash me or have enough arguments up against me
so to repeat my previous conclusion


I'm not arguing with you and I have not "bashed" you either.


...... to wz and wd...


This appears to be specifically directed NOT to be for me, so should I try and respond? Or is there anything here I can respond to?

[QUOTE]
I releive you of all the false charges , I certify that you are the most descent and courteius host I came across, I admit that when new sign ups start this is one host people must consider joining and I agree that repect and concern for the customer is the uppermost amidst the wz head honcho and wz team which manages their forum and I aplogise for all my false comments I made in this thread and my misdeeds thus and I pray that I may be forgiven at least once
[QUOTE]

Nevermind, nothing there for me anyway. Well, rinchin, good luck to you, I hope it works out. I just remind you on this final note, that I don't believe WZ or anyone involved would want these problems to happen and if things are unacceptable in regard to other issues, I', not sure what to suggest. Therefore, I'll end on that and wish you both good luck (I don't have time to comment any further anyway. :-)

Thanks Tim - the questions were meant primarily at wz and not at you !

Again, I couldn't possibly say. However, if it's the same problem that's been known for a few weeks, would it make sense to send out an email each time the same thing happened?

What about sending the emails in the initial days of the problems ? The fact is they promised a mailing list which was never implemented.And infact if it is the same problems it would make greater sense to email everytime as same problem repeating itself increases agony which can be soothened to some extent by a personal email to all proclients.
Personal here means they could have done a bcc from hotmail or yahoo to the 300 or 400 odd proclients - its not tough. Putting up posts in support forum is not enough particularly when support has been down for 2 or 3 days at a stretch on more than 2 occasions at least with lots of frequent downtimes inbetween.Have you ever heard of such a downtime ?
And yes Tim, the last time support was down for 3 days at a stretch wz net and wz pro sites were up but without any notice that support is down - they could have even provided an aol or yahoo address link for clients to communicate their problem if they needed in that 48 to 72 hours of no support, no email, no pm
It was in such a period that I made this post here. And before this I have posted once only on wz issues- I am not a flamer going around blaming them at the slightest pretext.

I bet Tim you have answer for this also !!!

Well, if hundreds of people email all the time, everytime there's the same problem (or a new one), that could certainly take a lot of time to respond to all those people

I NEVER EVER said to respond to hundreds of email - what I said was to send a mass email FROM THE WZ TEAM PERIODICALLY EXPLAINING THE PROBLEMS - they may have put in in the forums but forums were down repeatedly and such a mail could have been sent from any private free email
And regarding 100 s of emails look at terabyte - at even $ 25 per year
you get your emails answered within 8 to 24 hours with specific solution to your problem (not the type of rummaging you have to do in the wz forums ) and they answer at least more than 500 emails a day.


I don't know what you mean about a free domain

If you have read wd 's post it means that wzsupport domain was obtained for free - I wanted to say that something such vital as support ( when they dont answer or dont have the time to answer emails) should have been allotted a paid domain like one with gkg or stargate so that you get sufficient notice and days before they stamp a domain expired.

refund...
Regarding refund wd has said he has no authority and those who have authority are not reading this forum or wz forum.I also said refund is an issue which has already been raised in their forums and the offer should have come from wz itself or a courtesy offer like extending accounts by 3 or 4 months - they never mentioned of such things.
Refund wont help in any way now - the trauma that has been is not refundable. What I am doing here ? Just crying and lamenting - sort of thing one does when one loses wife or kid and cannot just move onto another wife or produce one more kid.


just simply curious of why you'd subject yourself to this??

If I find I have not got justice ( I may be right or wrong) then I am entitled to fight my own fight rather being advised to move on - if you buy a stuff and find that its not what you wanted you dont just move onto another shop - you move the courts .This forum is a public court - you ( wz) put your points - I put mine - public will decide what is what

In any case I have repeated my points again and again and many of the points I raised still go unanswered point by point from the wz or wd side.Any one with level head can read and see what I mean - so I wont be repeating.


And, if you're going to want to bash WZ or try and bring them or their reputation down, just get it over with.

As I told the best response wz can give is putting up a sustained reasonably fair service - no one can bring their reputation down - a good service and good support will make us worship them again. And mind you it is not wht - many forums and Pms and 1:1 emails full of how disappointing wz has been are doing more to bring their reputation down.

Thanks Tim anyway for taking so much time. I know wz and wd will never ever forgive me - I understand whatever pain wd has but I hope wd also understands that this is no flame - to a serious site builder with limited money and unlimited dreams the happenings at wz has been too agonizing and too bitterly painful which has caused a toll upon my personal health ( writing and replying such a post is also a lot of adrenalin and pressure shooting up and anxiety) and family life - and as I said everything has got a time frame - if one month is not enough to mend it should be two months , if not two months it should be 3 months BUT NOW IT IS 4th month running.............I already explained why I have not moved yet.......thanks !!!!

PS :
Now see? Sarcasm like that last paragraph is what turns people against you....it doesnt matter who you are making charges against - webdude
I am sorry and I apologise. But sarcasm here was born out of pain and not being able to reach you for 3 days ( 48 hours++ at a stretch on repeated occasions) .I dont know if deleting that part will help in any way but I am trying to delete those parts. You never ever gave any point to point reply to my points - just one from many examples - "the last time support was down for 3 days at a stretch wz net and wz pro sites were up but without any notice that support is down - they could have even provided an aol or yahoo address link for clients to communicate their problem if they needed in that 48 to 72 hours of no support, no email, no pm", - also a weekly courtesy mass email explaining situations after you failed the 1st Sept or 1st week of sept deadline ( despite the fact that you may have made some posts in the forums) after making us wait thru entire august would certainly would not have been a big impossible task.It would have been nice also if wz itself offered some compensation on their own and if you have not the full control or powers it would have been nice if you did not involve yourself in this post or if you along with those who have full control on wz answered this post. When steve or Host Exp answer the forums they do so with full charge !! Anyway Thanks webdude - I see you have been not your jovial self in responding to this post - and I guess I have hurt you in troubled times - I say I am sorry again and no sarcasm - beleive me I am too tired - you can ask Chicken to delete this thread if you want. I wish you quickly revert back to your days of glory and sustain that.

I also promise I would not bring up worldzone issues in any further new thread in this forum.Yes this is also no sarcasm. My words for it. Best of luck to you and your team.Regards.

Originally posted by rinchin
Thanks Tim - the questions were meant primarily at wz and not at you !



What about sending the emails in the initial days of the problems ? The fact is they promised a mailing list which was never implemented.


I had been seening (previously, myself) that there were plans to implement such a thing. Myself not being on staff at WZ, I had no idea it wasn't. I see what you mean. I would encourage them to implement this feature ASAP, problems or not, in light of that fact. Thanks for clearing that up.


And infact if it is the same problems it would make greater sense to email everytime as same problem repeating itself increases agony which can be soothened to some extent by a personal email to all proclients.


True, lack of information about what's going on, when it affects you and your site, is one of the worst things. I had no idea this wasn't implemented. Is it possible, I wonder, if perhaps they did email people and some didn't receive it for any number of reasons?


Personal here means they could have done a bcc from hotmail or yahoo to the 300 or 400 odd proclients - its not tough.


Provided a list is ready, this is true... just to inform people, even if it's not reasonable to ask them all to respond and deal with hotmail.


Putting up posts in support forum is not enough particularly when support has been down for 2 or 3 days at a stretch on more than 2 occasions at least with lots of frequent downtimes inbetween.Have you ever heard of such a downtime ?


Alternative plans should definitely be implemented. I think the main stigma, is that is comes down to the few problems they had no control over, no insight beforehand, and therefore hadn't made implementing such a thing a priority. I would assume that they will now, if they haven't already. Nonetheless, I would strongly suggest it otherwise.



And yes Tim, the last time support was down for 3 days at a stretch wz net and wz pro sites were up but without any notice that support is down - they could have even provided an aol or yahoo address link for clients to communicate their problem if they needed in that 48 to 72 hours of no support, no email, no pm
It was in such a period that I made this post here. And before this I have posted once only on wz issues- I am not a flamer going around blaming them at the slightest pretext.


I wasn't at all saying you were flaming (which, by the way, flaming isn't an act of a lie, as you described earlier in this thread, it's just really getting on someones' case, giving them a hard time and often being relentless) because you brought up points, and I'm not saying you're lying. I was simply saying that you are flaming them, which it might be justified, but I didn't understand why you were subjecting yourself to it all and not just have moved. That was all.


I bet Tim you have answer for this also !!!


No, I don't have an answer as to why there was no support and why it was down and why no one was emailed to be told, etc. I don't know these things and I once again won't pretent to know the answers. Therefore, I'm not sure what you meant to say by that remark.



I NEVER EVER said to respond to hundreds of email - what I said was to send a mass email FROM THE WZ TEAM PERIODICALLY EXPLAINING THE PROBLEMS - they may have put in in the forums but forums were down repeatedly and such a mail could have been sent from any private free email
And regarding 100 s of emails look at terabyte - at even $ 25 per year
you get your emails answered within 8 to 24 hours with specific solution to your problem (not the type of rummaging you have to do in the wz forums ) and they answer at least more than 500 emails a day.


Then I misunderstood you and I apologize.



If you have read wd 's post it means that wzsupport domain was obtained for free - I wanted to say that something such vital as support ( when they dont answer or dont have the time to answer emails) should have been allotted a paid domain like one with gkg or stargate so that you get sufficient notice and days before they stamp a domain expired.


True, but I just was saying I can see that as being very possible, when they are dealing with some big problems (which have appeared to have been over since the move to the backup server they had ready, other than the expected Cpanel problems and some CGI problems due to the default Cpanel install with no SuEXEC CGI wrapper (nothing of a big deal there, all in all)).


Regarding refund wd has said he has no authority and those who have authority are not reading this forum or wz forum.I also said refund is an issue which has already been raised in their forums and the offer should have come from wz itself or a courtesy offer like extending accounts by 3 or 4 months - they never mentioned of such things.


Well, I was speaking in regards to what I could do for you specifically with a deal I could work out with them -- assuming that you wanted to, so you could move on. Nonetheless, I once again state, I'm not on their staff, nor am I affiliated with them, so I can't say in regards to any why's and why nots in restrospect to refunds from the office.


Refund wont help in any way now - the trauma that has been is not refundable. What I am doing here ? Just crying and lamenting - sort of thing one does when one loses wife or kid and cannot just move onto another wife or produce one more kid.


Well, you've lost me about 1/2 way through that.



If I find I have not got justice ( I may be right or wrong) then I am entitled to fight my own fight rather being advised to move on - if you buy a stuff and find that its not what you wanted you dont just move onto another shop - you move the courts .This forum is a public court - you ( wz) put your points - I put mine - public will decide what is what


If you prefer to fight for your justice and not move, then I'm of no help and sorry to have wasted your time. People are free to subject themselves to whatever personal hardships and issues they want. However, even if you were wishing to continue to let your feeling's be known, wouldn't you want to move anyway? Just because you move, doesn't mean you can't continue to flame. (Once again, going back to what flaming is, flaming isn't always a troll either, sometimes people flame out of anger and reason... of course, a troll is another matter.) In regards to moving on, this isn't static either. If you buy something fro ma shop and it's defective, you don't stand outside with a picket sign complaining, instead of asking for a replacement that does work, or seeing if you can get your money back so you can buy at another shop. However, if you want to make it a point to stand outside the shop because of a defective product you purchased instead of accepting remedies offered to you to allow you that opportunity, when you know it's not the shop keepers fault or intention for things to have been defective or made a mistake of not informing you it was defective and how and why, then how can anyone help you with your cause or find much faith in your words? Maybe I misunderstand you there?


In any case I have repeated my points again and again and many of the points I raised still go unanswered point by point from the wz or wd side.Any one with level head can read and see what I mean - so I wont be repeating.


Okay..?



As I told the best response wz can give is putting up a sustained reasonably fair service - no one can bring their reputation down - a good service and good support will make us worship them again. And mind you it is not wht - many forums and Pms and 1:1 emails full of how disappointing wz has been are doing more to bring their reputation down.

Thanks Tim anyway for taking so much time.


It's not much time at all, I type fast, I read fast. No problem.


I know wz and wd will never ever forgive me - I understand whatever pain wd has but I hope wd also understands that this is no flame - to a serious site builder with limited money and unlimited dreams the happenings at wz has been too agonizing and too bitterly painful which has caused a toll upon my personal health ( writing and replying such a post is also a lot of adrenalin and pressure shooting up and anxiety) and family life - and as I said everything has got a time frame - if one month is not enough to mend it should be two months , if not two months it should be 3 months BUT NOW IT IS 4th month running.............I already explained why I have not moved yet.......thanks !!!!


Since you're so upset to have this affect your physical health and emotional state, I do only leave you with the suggestion/offer of spewaking to the office and getting a refund and moving. Failing that, I'll help them with some stuff and tell them to just give the money to you for payment and you can move on. Anyway, good luck.

Well for one thing, I dont hold grudges, so there is nothing to forgive. I deal with issues as they happen, and then forget them. I just got so many issues right now, I'm sure I will have mental issues soon :eek:

Anyway, I answered as to the worldzonesupport domain not working. It's now paid thru GKG.

I think I can pretty much answer as to why things go the way they do. THings are discussed in conference and I am basically given a schedule of what all needs to be done, and which ones are to be done first.

1) Do this first
2) This next
3) this next.

Usually there are 10-15 on that list. I dont always agree with the list and many times feel (for example) that #14 may be more important than #1. I have to do it by majority agreement though. We did have an email list setup, I dont know what happened to it. I set it up and the office took it over from there. However, I presume we could mass email via the support forums. That would effectively reach a large part of the clients, unfortunatly not all though.

Many of these issues catch us by surprise, so it's hard to pre-warn about it. It happens everywhere, just take a look at terrorism for a much larger scale of it. All I can do is do my best to get things working properly. That's the most I can do is to promise to do my best.

Thanks Tim, Thanks Webdude.My regards.

this post has been unduly long with same things being told over
and over again.No harm in that for it did make a good reading.
Webdude said it has been an advertising for worldzone - which
indeed it has been . It made me look at the wz pro homepage as
well as their forums. Well ..whatever sarcastic and flaming
attitude Rinchin has and may be or may be not he will refine his
ways and tone of speech in future to come, the contents of his
posts seem to echo the posts at the wz forums itself.
Advertising it is indeed but I think it drives me away from
their site if I were to choose a host.It is a bit scary to see
that some one with the worldzone team stamp on him and being a
moderator of the wz expresses frank dissatisfaction with the
ways of the company.

"Mikeanime - Worldzoneteam - says :

i don't post here much and for one reason i moderiate the forums
but i have had about 2 months where i couldn't edit my domain
for any number of reasons (server down time, server moves, or my
site being too busy to use at the time) so my post about 30%
downtime may be over stating it (i had the site from may 5 its
september 22 now) but i even think some refunds are in order i
can understand worldzone's reluctence in this but in the short
time had my site i had 2 months (about) without being to edit.
and only had the account here for 5 monhs."

Another post

"quote:
-----------------------------------------------------------------------
Originally posted by Allan
I probably helped in screwing up my site
-----------------------------------------------------------------------
LMFAO, nope, WZ did that themselves.

Man o man o man, the stories they had before the move abou the
move. Everything would be great, planning was perfect on there
side. Guess what?
Yup.
Failing to plan is planning to fail is what they say in my
business. Assuming is also planning to fail!
Sorry, had to express my grief somewhere and this looked like
the best spot."

The wz forum is full of such posts of unsolved problems not for
hours,days or weeks but it seems to be existing there for
months.
It appears that worldzone is trying hard to get their acts
together but surely I will put my money elsewhere if I were to
and if this is the "advertisement" I am exposed to.

Tim here repeatedly says he is not affiliated to wz in anyway -
may be I should also assert that I am not affiliated to Rinchin
in any way but I think this poor guy needs at least someone
talking for him in this thread.I find that he repeatedly says
that he had made this post when the site's support was down for
more than 48 hours ( whatever be the reason I really have never
ever have heard of such a long downtime) and all this while
the site's homepage was up but it did not mention that supports
were down - thats really strange and very very odd, particularly
when emails and pms or phones were also not being timely
answered or not answered at all
Webdude from worldzone , who is making replies on behalf of wz
here, has said that many things are not pre-warned and compared
it with the terrorist attack - imho that is stretching things a
far too bit. I think Rinchin 's so called "point" was not
about the prewarned factor but the fact why worldzone
homesite or emails did not inform of the outage or down time
AFTER it has happened - surely CNN or Foxnews did not keep
us in dark for 3 days as to what was happening AFTER the brutal
penetration- I think whatever neck deep trouble the company is
having they could have surely informed it in their homesite
which was reportedly up all these 48 hours or more - it has been
really a too long time to keep clients in the dark - they could
have also run a simple php guestbook type script for that 2 to 3
days duration if they were not answering emails or phonecalls in
that period.

I have an account with doteasy - $15 a year - much less features
than wz and they do have outages twice or thrice a year but
everytime it lasts for a few hours maybe 3 or 4 at the most and
everytime they are very prompt to email explaining the situation
and apologising.Their support or faq ( may be on another server)
is never down during site outages.Surely each company has its
own way but I feel these are small gestures which make a client
comfortable with a company. :)

I know no webhosting company do this by choice and certainly who
wants to lose clients but IMHO again I think in a fast moving
business like webhosting taking more than 2 to 3 weeks to solve
problems is unacceptable, not to speak of 2 to 3 months :( - I
know opinions will vary but it is just my 2 cents.

Damm, this is better than the Latest King Novel .. and for FREE !!

a little longuer too :D

Still not long enough to rank up there with Clancy, though. Maybe there's still more to come?

Originally posted by neha
[SNIP]


Wow, you type a _lot_ like rinchin... I mean, _a lot_... I wish IP's were shown here. Anyway, I think you guy's have valid points and you're certainly entitled to your own opinions. I don't think anyone has a problem with that. I guess I didn't make some of my points clear. Anyway, that's cool. I've already gotten too involved in this, and it's really not my business... it's the business of rinchin and WZ and their staff. Sorry I couldn't help. Cheers!

Yes, I'm the same guy as BoBo on the WZPRO forums. :stickout:

I've been asked to take a peek here and submit my opinion about WZ and it's behaviour lately. Normally, I don't do invitations, but here goes.

I've not read this topic in total, but I can pretty much guess what it's about.

Also I'm sure that WD and TG are trying to do some damage control for teh image of WZ. Guys, very good, but I rather see both of you working on the problems that taking the time to create pages long replies trying to explain.
Sure, Tim does it as a personal fav to WD and WD does it cause he likes to work on servers and neighter of them get payed for it.

BUT, I DO PAY AND I EXPECT SERVICE. :mad:

I've made a remark on the WZ Forums saying "Planning to fail is failing to plan", man the reply on that was not even worth reading, let alone posting.

Personally, I've given up on WZ. The move, oh boy, the move would make it all better. Guess what, every freaking server is falling appart. And what gets the blame? Some CPanel! HELLOOOO, like there are other hosts that provide services, there are other ControlPanels too.
Now dont' start giving me sh!t about not being able to get another one, cause you managed to leave VDI too, didn't ya?

Oh, well. Like I said, I've given up on WZ. Another 3 months and I will prob. get an email to extend my contract, hope by then, I will have an MS Schredder to put on top of my Trash Bin, just to see it go to pieces.

Well, I don't know what you've read that I've said. I posted, because my name was brought up and questioned as to why I wasn't involved or around. Finally, as for Cpanel issues, I've only ever mentioned issues that relate to Cpanel. Many web hosts' run it (not that many, but enough do around here at WHT), and it's not uncommon for the POP email, subdomains and other Cpanel and Cpanel related programs to fail. I don't know if anyone else has blamed Cpanel for every problem, but I haven't seen it, other than when it was Cpanel that was the problem.

As for damage control, my extent in this, was to offer to help that user, and that was it, other than to respond to his questions. Please don't drag me into this, I'm not obligated to do anything and tiem and my job doesn't allow it. It's not that I don't want to help, I am actually attempting to at this very moment, which was the last thing I wanted to deal with. However, I don't have much time and I have other things I am committed to. Obviously I don't work 24 hours a day, every day, but I can't be offering support and administration for someone else very much, even if they are a friend. I hope this is understood -- it should be. Anyway, good luck to you guy's and I'm sorry to hear about your problems.

I'm not attacking you, not attacking WD.

It's WZ the company!

Told you that a few months ago in an email and WZ support forum topic aswell.

Sorry if you feel that I personally addressed you.

JaguarPC Hosting Services: http://www.jaguarpc.com

btw, what's your uptime :D
Need new customers? ;)

Originally posted by BoBo_FMB
I'm not attacking you, not attacking WD.

It's WZ the company!

Told you that a few months ago in an email and WZ support forum topic aswell.

Sorry if you feel that I personally addressed you.

I misunderstood you then, and although I wasn't insulted or upset about it, thanks for clearing that up. :-)

Originally posted by BoBo_FMB


btw, what's your uptime :D
Need new customers? ;)

The guidelines here forbid hosts from making sales pitches and the like outside of the offers or promotion forums, but we're also forbidden from telling people to go there so we can make an offer. I'm not too concerned about responding here, I don't think it's a big deal, but it's not my site, nor my rules. However, since you directly asked, I'll just chance responding anyway...

I don't like the idea of taking customers away from anyone, especially if I know the company or people involved, but if they are going to leave anyway, I wouldn't turn them down. I'd hope it works out on WZ for you in the next 3 months, best case scenario. Our door's are not closed, but I can't really say anything else, as I'm sure you understand, and I definitely don't want anyone to get the wrong impression by my involvement in this thread anyway. :-) Thanks.

I posted, because my name was brought up and questioned as to why I wasn't involved or around.

sorry Tim that I entered this discussion again.Yes your name was brought up - but the question was directed at wz and wd - you can ask anyone else reading this thread.It was a question to wz and wd that when they cannot handle or have the expertise to handle technical situations why they dont employ you at least on parttime regular basis.wd has messed up somany things so many times - search the wz old and new forums you will find.( everyone messes BUT not so many times)Similarly Bobo , whatever he had to say, was saying to wz not Tim. Tim you seem to be volunteer yourself and stand in the line of firing !! No one has anything against you and as far as "help" which you are trying to give us we are grateful but as I told before also we were seeking here redressal and point by point answers from webdude or wz which they never cared to give ( like the simple one : while support was down for 3 days ,wz homesite was up without any mention of support down nor any email link or courtesy mass email to clients et ctec etc etc etc )

Tim - I also searched my old threads - as mentined by you it is not 3 or 4 or multiple times but I have just made complaint against wz only once - just 1 time , apart from this thread - I guess it was another time that there supports were down without any blah blah blah

But thanks Tim - at least you are reading our posts - and well..we are ever so grateful that you spent so much of time solving the technical problems for our benefit.Our sincere thanks for that always.

Originally posted by rinchin

But thanks Tim - at least you are reading our posts - and well..we are ever so grateful that you spent so much of time solving the technical problems for our benefit.Our sincere thanks for that always.

Amen to that.

WZ currently doesn't have the funds to employ anyone, I'm too lazy to get WD's quote on it, but you will be able to read it yourself on there support forums.

The way I see it is this:

If WZ doesn't invest in getting there "business" organized and up and running, nobody will sign up for services. Who can blame them. Seen the WZ forums lately? Sure, I'm being sarcastic there, then attacked by one of the forum moderators, but I don't care. LOL, "spreading the word" I guess.

Key word here is invest. No company will ever be successfull if they don't invest. Again, Planning to fail is failing to plan that goes for financial situations too.
If WZ can't invest for whatever reason, I think their doomed. Simple as that, survival of the fittest.

I can afford a $10/month host, but I'm Dutch. If you know the Dutch, you will know we are famous for being greedy. If we can get it cheap, we will get it cheap. I got it cheap at WZ, now I'm paying the prize for it. Lesson learned. But still, WZ is not a professional business.

its worth noting how 2 hosts are dealing same problem - see Hostexp's posts in valhost woos and see here - no comments :X

Hello,I was also hosted on WZpro,until I decided to move to other hosting 2 weeks ago.

There were just too many problems,always cgi trouble,email down,lot's of downtime etc..
I have nothing personally against WZ,Webdude,Alicia and Tim are great people,but there was just no end coming to the problems,they promised everything would get better on the new server,but instead things got worse and worse.

For a payhost it was unacceptable.

I had pretty succesfull forums,but due to the cgi problems and downtimes,I lost a lot of members,so I decided it was time to move on.

Right now I am on Hostrocket and I am very pleased so far with their service,cpanel and uptime.

hi Figaro !

Just curious - did you get any refund ? the other host under "attack" here seems to be prompt in this aspect at least

jiminsd-
I just went through the past weeks with ValuableHost and found them quite professional in a bad situation. I did ask for a refund when the new system wasn't going to work for my needs and got the credit within a day. I do wish them the best. I believe Hostexp is a honest guy and will ultimately get things worked out.

I did'n get any refund.

I really don't understand this whole thing with WZPro. I only wanted three things: 1. disk space 2. ftp access 3. a subdomain. That's it, nothing else. My site has not been up in more than 5 weeks now. Right now, I am just trying to retrieve my site (which I didn't back up properly,) so that I can move it to another server, but I have no ftp access and can't get anyone to fix it.

I could understand 5 hours or even 5 days, but 5 weeks of downtime is just ludicrous. I realize that we only paid $36 for the year, but I just don't buy the "you get what you paid for, so don't expect any better for being so cheap" argument I keep hearing. The truth is, I am getting much less reliability than I did with free services like 50megs and Crosswinds.

It seems today they had a lot of downtime again.
I am glad I moved from that place.

That was the entire point I was trying to stress.
No logical answers from wz
1)why in such situation they fail to send even at least 1 email of apology & explanations to customers
2)while problems are STILL very much existing they insist those have been hindsights and things of past
3)instead of ...mods.......<edited>
4)till now downtimes going on ( today also) - no announcement of these in announcement section and till now they dont give us any date when things will be finally up.

wz has been ....<edited>
and why do I post here again ? Simple - sites were down as well as their forum today again- I sent them email - got no reply - ....
:eek: :eek:

well...finally moving on to a new host !

I just wonder what they should do without Webdude.
The company would collapse I think.

Cheezwhiz, you can access your site by going to http://www.dns4com.net/~username/ where 'username' is replaced with your username.

Nope, didn't work.

How can you expect to automatically get a refund if you don't contact anyone from the company and let them know you are leaving? I didn't even know until somebody said something in the forums and I went to gkg.net and checked your nameservers. That's why I sent you a PM in the forums asking you if you had left for good. Since this company was started we would occasionally get a member who says they're leaving, and then a week later they would be back in the forums like nothing had ever happened. So far, the people who leave email us so we can cancel their billing and delete their account.

Right now all your files are still in your account. I will figure out how much we owe you and I will PM you my phone number on the WZ forums so you can call me so I can put a credit on your card.

I understand you predicament but you can't expect us to give you a refund if you disappear into the night without telling anyone you are leaving.

There were plenty of emails and pms on various occasions from several members which were either not answered or there was huge,huge delay.( see wz forums):bawling: Denying email is also easy,posts in forum are not. Refund issues raised in wz forum as well as here were not answered in the positive. How can you blame some one after that for not asking refund ? It is also something , as someone here already pointed,which wz should themselves have offered after the dismal downtimes and webhosting failures.What we asked by emails,pms ( the mode of asking which you have wished here) was minimum uptime and stability - if not possible at least a final date when things will work smoothly - could you or did you provide that ?It seems you have not read this topic completely - o.k. but did you take care to read the posts at your own forums ? :angry: Re "disappearing into night" our websites as well as the support forums did that trick many,many times and even continuing to do so now without telling or emailing anyone about it most of the time. What about a putting a list of outage times or emailing us after they have happened ? It at least ensures us nothing was wrong at our end.If you pardon me I can say blessed are those who diappeared into the night for they are seeing new dawns and happy mornings. :)

for those plagued by wzpro some good news - many of us are moving to better and equally "economical " hosts - check out
affordablehost.com,discount-hosting.com,hostiva.com, hostrocket.com,nuke.to - surely you will find a better deal and many of the old buddies.:cool:

Good luck wz, good luck Alycia. :cartman:

Somebody sent me a message to come here and reply.


--well..it would take 5 years to read all these threads.


I recall webdude in free webspace messageboards for years talking and looking for the ideal worldzone.Where are the financial backers? ---and mr.webdude you created a workable place and then made your fortune...hmmmm



I'm not going to flame and insult people here but in my observations of wz 2001? It would seem the worst place to host a site.I gave up even trying to do anything 2 months ago.


What more can I say?




I don't know if fancy promises still hold (different company now?) but I even signed up at a rate promised frozen for life. :angry:

Originally posted by zz4
I'm not going to flame and insult people here but in my observations of wz 2001? It would seem the worst place to host a site.
Why ? For many people (like those who don't use cgi in their webpages), the server move went off largely without incident. There were problems with cgi, but they're being fixed.

Originally posted by zz4
I don't know if fancy promises still hold (different company now?) but I even signed up at a rate promised frozen for life.
I think that promise will be kept.

Downtime is always unexpected for everyone, especially Webdude. He tries to fix things as quickly as possible though.

Originally posted by rinchin
That was the entire point I was trying to stress.
No logical answers from wz
1)why in such situation they fail to send even at least 1 email of apology & explanations to customers
2)while problems are STILL very much existing they insist those have been hindsights and things of past
3)instead of ...mods.......<edited>
4)till now downtimes going on ( today also) - no announcement of these in announcement section and till now they dont give us any date when things will be finally up.

wz has been ....<edited>
and why do I post here again ? Simple - sites were down as well as their forum today again- I sent them email - got no reply - ....
:eek: :eek:

well...finally moving on to a new host ! 1) if are in such a situation like you sayed, downtime, slow, ect. how are going to be to send an email so many users? you may not know of it like this but email send slows down the server down some and if send lots of email it bog down more. i've watching for notices and have them on their message board and web.
2) i did see some your posts and you use 'were' and 'did'. some of comments/complaints were of past and can't do anything to fix the past.
3) i pretty sure i know what you were saying. yes, moderators were pretty rude. not rude anymore.
4) you know when you are going to die? me doubt it. don't know when things will be up. seems they are here having to defend themselves instead of fixing things. if you'd give them a break think they could fix many of these issues.

I'm coming up on 6 weeks of down time now. I can be patient for a week, even a month, but 6 weeks straight of down time is just a joke. I can't access my files by ftp or cpanel. I didn't use any kind of cgi. I have no access whatsoever and can't get anyone to fix it.

At this point, it seems like they have no intention of giving me access to my account again.

Have you followed the instructions at http://www.worldzonesupport.com/showthread.php?s=&threadid=979 ?

Have you followed the instructions at http://www.worldzonesupport.com/sho...s=&threadid=979 ?

Yes, many, many times with no access. Also no access at ftp.worldzonepro.com. Also sent pm's and emails asking for it to be fixed. I realize that my site may never work again, but all I'm asking for is my files back now. I am really at the end of my rope here and wish they would at least mail me a CD of my files.

cheezwhiz, have posted in their forums? their most for support

Ok, it seems the ftp login instruction was incorrect. Use ftp.dns4com.net as the ftp host, not ftp.worldzonepro.net.

The other instruction about the temporary url of your website is correct. It works for me. The CPanel login instruction is also correct.

ftp.dns4com.net also does not let me log in. Apparently there is something wrong with my account.

Any other options?

Have you followed the instructions at http://www.worldzonesupport.com/sho...s=&threadid=979 ?

lol...it says
PHP Issues
The mail() function is also not sending email(this goes for CGI too).
and many more things

did this thread help you cheezwiz ? you know what is what

Any other options?

one option is there as Tim has said earlier in this thread why you still hang on with them - find a better one . With wz having so many problem for so many days almost any host will seem better.
Avalanche of emails and posts not letting them time to fix up problems - good explanation :cartman: so you can still try waiting for some more time to check whether things come in shape.
If yours a business site there is no meaning in hanging around there still but if its a non business site give it a try
Though I am not sure :confused:
if their forum is to be beleived at this very moment also lots of problems are happening
http://www.worldzonesupport.com/showthread.php?threadid=1076
http://www.worldzonesupport.com/showthread.php?threadid=1074
http://www.worldzonesupport.com/showthread.php?threadid=1060
and a lot more are posted daily
you can ask for a refund 'coz Alycia from wz said in this thread ( page 3) they will arrange that .Hope that helps.

<<find a better one . With wz having so many problem for so many days almost any host will seem better. >>

Yes, I am undoubtedly going with another host soon, BUT I have to get one thing fixed before I moved on. Stupid me, I didn't back up my site properly from my local HD, my own fault, I know. I got a virus and lost it. Now my only copy of the site is on the WZ server. However, I can't get access to it. At this point I am not even asking for my site to work, or subdomains, or anything. I am just pleading to get my files back. In fact, I am not even asking that they fix my access permanently, just that they fix it long enough for me to grab my files and leave, but I am getting no response.

Does that seem like too much to ask for?

Anyway, learn from my mistake. Back up your work!
:bawling:

Originally posted by jeffer
cheezwhiz, have posted in their forums? their most for support

<<cheezwhiz, have posted in their forums? their most for support>>


Yes, many, many times both publicly and through pm's. After six weeks of posting, pm'ing, and emailing, I'm just really tired of going to their forums. At this point, I wish they'd just tell me they have no intentions of fixing my account so that I can stop spending every day in their forums and write my site off as a total loss.

hi cheezwiz,

You are not alone. Have a look at the top posts in the worldzone forums.Here's just one :

"Before the upgrade in late August, I had a fairly stable site with a worldzone.net subdomain....During September, I patiently waited for the transition to work itself out, so I could link to the permanent new subdomain (expected to be wzpro.net). It was not pleasant to use dn4net.com, but at least it worked. ....Then after a couple days of being readable, the site suddenly went down. I PM'd webdude twice in 4 days, the first time asking for a new password, the second time (after waiting 2 days) to get some status. Both messages remain unanswered, although I know from the PM tracking that webdude read my messages.
If there is one thing that is very important to me, it is prompt feedback! I'm willing to wait for some things, as long as I know what's going on, even if it's just a short note to say I'm in the queue. But unanswered emails and PM's are intolerable. Good luck to you all. I have requested a cancellation, and have signed up with another host.
- ff123"

LOL@jeffer - you must not be serious - problems are not a matter of past but are pretty cool happening now .Have a look at
http://www.worldzonesupport.com/showthread.php?threadid=1074 What is going ON
http://www.worldzonesupport.com/showthread.php?threadid=1095
STILL not working
http://www.worldzonesupport.com/showthread.php?threadid=1088 and a lot more.

It is crazy how even after days and months mods and wz still ask to wait patiently and put up excuses - better they should say sorry unconditionally and arrange refunds.Its amazing how a new host like HostExp dealt with similar situation and even refunded accounts.
Oh boy ! if wz mail servers were clogged they could have send one email each to the 300 or 400 pro members from usa.net or hotmail just once in this long long period - just to show that they care. Would not have been a big deal.Huh ?
Those still supporting or putting up excuses for the present wz mess seems to be caught up in a sticky emotional tangle and lost sense with reality. :bawling:

Whoo! WD sent me a tar file of my entire site, which I promptly burned a CD of, so that I will not have this (admittedly self-imposed) problem again.

I am no longer angry, bitter, or anxious about WZ. However, I will also never use them again as a web host. I think they are doing the best they can. I don't think they are intentionally deceiving anyone, and that all current problems are due to bad planning and bad luck and nothing else. The thing is, I also think that downtime is downtime, and I will have to go with someone else next time.

Good luck to WZ.

I was wanting to delete this thread but vb message said the time limit of 9800 minutes has expired.
Request to the administrator - please delete this thread. With thanks .

Oh boy ! if wz mail servers were clogged they could have send one email each to the 300 or 400 pro members from usa.net or hotmail just once in this long long period - just to show that they care. Would not have been a big deal.Huh ?
Those still supporting or putting up excuses for the present wz mess seems to be caught up in a sticky emotional tangle and lost sense with reality. :bawling: [/B]me thinks that it would be waste to email cutomers anyways. obviously site is down and they are working on. if they email us it just take longer.

I was wanting to delete this thread but vb message said the time limit of 9800 minutes has expired.
Request to the administrator - please delete this thread. With thanks .please no delete this thread. he mad a fool of himself so is his problem.

thank you

Originally posted by jeffer
me thinks that it would be waste to email cutomers anyways. obviously site is down and they are working on. if they email us it just take longer.

It was not obvious to customers - support forums being down at long stretches and no regular updates - so many of them left

Originally posted by jeffer

please no delete this thread. he mad a fool of himself so is his problem.
it would have been nice for wz anyway.

Originally posted by jeffer

some of comments/complaints were of past and can't do anything ..... .

Since Jeffer is so interested in the Present here are two things for him to note :

one.The subject line of this forum ( in the homepage) says -
Discussions on all aspects of web hosting including past experiences (both negative ......
two.And currently at this very moment all the wz pro sites as well as the support forums are down for more than ten hours ( its been 10 days past of October when things were supposed to be fixed latest by mid -Sept) - while the wz net homepage is up it does not care to mention that things are down

Matt - please dont make a joker of yourself.

<<MOD NOTE: Who is Matt???>>

question is good. who is mat?

I got the impression that he thought jeffer or someone else was someone he knew named "Matt", but I could surely be wrong. Maybe he thought someone was this Matt guy, I mean.

Originally posted by cbz2
It was not obvious to customers - support forums being down at long stretches and no regular updates
Support forums go down when the Pro server goes down since they are hosted on it. Updates are only given when there is actual information available to pass on to members. What good is a regular update that just says "Sorry, there is no new information at this time" ?

Downtime - the server move was completed in early September. Since then there have been three major downtime periods for Pro. The first one was apparently caused by CPanel. The second one was caused by an abuser, and the recent one yesterday is explained at http://www.worldzonesupport.com/showthread.php?s=&threadid=1112

No downtime has lasted more than 24 hours (as far as I can remember).

The Worldzone.net page doesn't report the downtime because its webmaster doesn't deal with Pro at all, and thus doesn't know what's going on either.

Originally posted by Atlantis

Support forums go down when the Pro server goes down since they are hosted on it. Updates are only given when there is actual information available to pass on to members. What good is a regular update that just says "Sorry, there is no new information at this time" ?

In fact it is very good if wz did just that.It would have been courteous and descent.Shall I give just one url from wz forum that customers felt that way. In fact one of them asked why it is not on a separate server since neither support emails or PMs are answered.
You can argue still.

Originally posted by Atlantis

Downtime - the server move was completed in early September. Since then there have been three major downtime periods for Pro. The first one was apparently caused by CPanel. The second one was caused by an abuser, and the recent one yesterday is explained at http://www.worldzonesupport.com/showthread.php?s=&threadid=1112
No downtime has lasted more than 24 hours (as far as I can remember).

Apart from many small frequnt downtimes and the 24 hour ones there was down time for more than 2 days or almost 3 days at a stretch - you can get it confirmed from webdude or the old posts not to speak of sites which have been down for weeks ( see the posts at wz as well as here in wht)


Originally posted by Atlantis

The Worldzone.net page doesn't report the downtime because its webmaster doesn't deal with Pro at all, and thus doesn't know what's going on either.

www.worldzone.net url has reference and link to wzpro as well as forum .Also whoever is in charge of pro can ICQ or hotmail to the incharge of net that supports /sites are down. 24 hour stretches are too long to keep clients in dark particularly when you dont answer or tech.ly not feasible to answer email,PMs etc


If arguing is what you must you can continue still. 100 proclients leaving wz pro cannot be wrong nor were they satisfied with this sort of explanations.
Yes, all that you should do is say sorry repeatedly - offer no lame excuses - that will make us happy and pacified at least.

Originally posted by jeffer
question is good. who is mat?

LOL @Jeffer - Matt is you ;).When you first posted here, your www link pointed to mephex.com owned by Matt the famous mod of wz :D
No offence please - take it lightly. You know who you are and we all know how all of us are screwed at the moment by situations at wz. Lets hope wz goes back to what it was soon :)

uh?