klcodec
12-08-2003, 01:02 AM
Well, I get to point, many problems from start. instant setup turned into 4 days, then, server was improperly setup, needed reformat, then we setup our stuff, the Server4you reformated server again without authorization, We were angry. that was 8 days we paid for down the drain, request for refund or compensation for those days we were unable to use server were denyed.
2 weeks, server was fine. then noticed weird os inssues, opted that our free reinstall was a good idea. Had server reimated. 6 hrs after the immage was supposted to take place, no image or any ticket update was done, i put in ticket to see what was going on, responce was that both primary, and backup drives on image server failed and that server would be images as soon as image server was backup.
Okey, next day, our server was not operational yet. I put in ticket, same responce as day before. i got that responce for the next 6 days in a row. each day i also called, and could not on any of those days get ahold of a phone operater, or any one by email or live chat.
I followed their directions, and Faxed my written (typed). I had 4 pages explaining in detail my problems ect... along with phone records ect....
Any who, i had to fax it, or mail it, soooo, i did both :p
billing time comes around, still charged
:angry: :angry: :angry:
I fax my cancelation again, along with the reciept that prints out verifying that fax was sent from first time. I also call.
I try calling every 3 hrs during their business hours for the next 4 days, send email ect...
NEVER DURING THAT WHOLE TIME WAS I EVER ABLE TO SPEAK TO SOMEONE! NOR RECIEVE RESPONCE TO MY EMAIL OR PHONE MESSAGES.
Any who. Call up CC company :) 15 days later, they are blocked on my card and I have refund of all my monies :)
So our lesson, DON'T USE Server4YOU BECAUSE IT'S NOT FOR YOU, OR ME,
It's only good for wipeing my dog's @** with.
That is all :)
klcodec
2 weeks, server was fine. then noticed weird os inssues, opted that our free reinstall was a good idea. Had server reimated. 6 hrs after the immage was supposted to take place, no image or any ticket update was done, i put in ticket to see what was going on, responce was that both primary, and backup drives on image server failed and that server would be images as soon as image server was backup.
Okey, next day, our server was not operational yet. I put in ticket, same responce as day before. i got that responce for the next 6 days in a row. each day i also called, and could not on any of those days get ahold of a phone operater, or any one by email or live chat.
I followed their directions, and Faxed my written (typed). I had 4 pages explaining in detail my problems ect... along with phone records ect....
Any who, i had to fax it, or mail it, soooo, i did both :p
billing time comes around, still charged
:angry: :angry: :angry:
I fax my cancelation again, along with the reciept that prints out verifying that fax was sent from first time. I also call.
I try calling every 3 hrs during their business hours for the next 4 days, send email ect...
NEVER DURING THAT WHOLE TIME WAS I EVER ABLE TO SPEAK TO SOMEONE! NOR RECIEVE RESPONCE TO MY EMAIL OR PHONE MESSAGES.
Any who. Call up CC company :) 15 days later, they are blocked on my card and I have refund of all my monies :)
So our lesson, DON'T USE Server4YOU BECAUSE IT'S NOT FOR YOU, OR ME,
It's only good for wipeing my dog's @** with.
That is all :)
klcodec
