i have a question for any outsourced tech companies in the forum, owing to circumstances beyond my control i had to leave the country i run my biz in for 2 months and left my company in the charge of my inhouse techs.

However during my absents things just started to gowrong ( especially email - problems in plesk ) so much so that i am raining in charge backs and tickets. My question is how much does it cost to have support for my customers ( 3000+ ) who are on about 5 servers, while i resolve all these issues, i know some companies advertise unlimted tickets, but is this true

will you handle my 200+ tickets pouring in a day while we put the company back in order????

most tickets are the same

1) my email is not working
2) my site is not working etc
3) cant login to my site

I need to fix this asap before i have no company left to rescue

If you go with support make sure you check their background (make sure they will do what they say they will).

Depending on what your rang is in money bobcares does pretty good with support.

By Mike's post count lets notch this one as oops i didnt know, even though i should have:) Now he knows...

My suggestion: www.touchsupport.com

Good luck,
Derrick

Moved so you can receive offers.

tuvok,

I would love to talk with you further.

We are a USA based, all staff in-house, outsourced support company.

We have ticket, live chat, phone, and system admin packages available.

We can easily custom tailor a solution to fit your needs.

Please get in touch with me and we can get further into details.

Thank you for the time and interest, I look forward to talking with you soon.

Regards,
Taylor

Hello

I am more keen to learn if there is a company that does offer unlimited tickets per server......

tuvok,

Drop me a message, we can work out a custom quote for you in regards to that. I'll see what is possible to do after we talk over more details.

Thanks!

Basically outsourcing support groups offer tickets three different ways-per ticket, per domain, and per server in some cases (with limits.

Per ticket, you would expect to pay $1.50 - $3.00 depending on the provider and your volume.

Per domain, $0.50 - $1.00 depending on the provider and your volume.

Per server, around $200.

The above is just for customer support. If you need server administration, that is priced and billed separately.