I signed up for 1and1.com a few weeks ago and I got all my information confirmed, etc, etc... but I've lost my customer id.

I've e-mailed them about it, but its been 2 days and they haven't got back to me yet.

Is there any way to get my customer id back?

So far I'm not happy with the service, but thats what I get for not paying anything.


So... how can I get back my customer id and password?

...or are there any other free hosting services that have no pop-up/banner ads and support PHP / MySQL?

No, hosts cannot continue giving service when they are not being compensated with money or with revenue generated with advertising.

Thus, you are getting no service. Sorry, that's just the way things work.

sofakng,

Imagine if your website was down and you had to wait 2 days for a reply??? Yikes... that would really suck.. You are lucky you only lost your user id. Maybe you are not so lucky next time..

So far I'm not happy with the service, but thats what I get for not paying anything.


Why aren't you happy with 1and1?

Originally posted by Maximiliam
sofakng,

Imagine if your website was down and you had to wait 2 days for a reply??? Yikes... that would really suck.. You are lucky you only lost your user id. Maybe you are not so lucky next time..

Don't have to imagine I have got 9 or 10 down becasue they can't read der english!

Since you're on a shared hosting system they will notice early enough when a server goes down :-). JFTR (one more time): I've got a side job with 1&1 in Germany.

Disagree. Just because the server is up, doesn't mean that websites are. Corruption of zone files, apache breaking, yada blah.. anything can happen while a server is "up".

Well, it's just a matter of how sophisticated your monitoring software is...

Originally posted by Coach
Disagree. Just because the server is up, doesn't mean that websites are. Corruption of zone files, apache breaking, yada blah.. anything can happen while a server is "up".

Yea, and with 100 kazillion, kabillion websites on millions of servers, how much time will elapse before the "sophisticated" monitoring software finds out there is a problem... then the tech has to take out the "server code book" (with numbers) just to find the server.

But this is the same post over and over... it always start with a newbie saying something is wrong... then we post... then we end up saying how bad 1to1 service is then we say how "you get what you pay for" then we say how 1to1 will "shakeup" the industry then the mod stop the posting. :rolleyes:

Originally posted by hekwu
But this is the same post over and over... it always start with a newbie saying something is wrong... then we post... then we end up saying how bad 1to1 service is then we say how "you get what you pay for" then we say how 1to1 will "shakeup" the industry then the mod stop the posting. :rolleyes: That pretty much covers it ;-). There are reasons to complain about 1&1 indeed (slow support...), downtime isn't one of them though. And off I am again.

Originally posted by aldee
That pretty much covers it ;-). There are reasons to complain about 1&1 indeed (slow support...), downtime isn't one of them though. And off I am again.

Oh, yea, I should have also said...

then aldee, the cheerleader for 1&1, comes in to save 1&1 and speak highly of them...:D

Aldee, just a little joke... :D :D

I've had websites at 1and1 for about 1 month now (using their free account offer). Honestly, they're not bad. True, they don't reply to support emails very quikcly and their admin area is very, very slow, but overall, I haven't experienced ANY downtime, yet.

For all those who say that 1and1 will shake up the industry in the US, don't get your hopes up. Unless they make some major modifications to their agreements, especially their database agreement which states that you're not allowed to have any statistics, forums, counters, ad rotators or other database-heavy applications on their servers, they will not get a lot of business.

Now, they may change their agreements for the accounts that aren't free when they come out with those, but it doesn't look like it. They're a huge company, and huge companies usually aren't quick to make changes. I was impressed, however, that they upgraded to MySQL 4.0.16 from 4.0.15a within a week of the release of 4.0.16. There are some large companies that still use 3.23.xx!

http://tinyurl.com/vylp
is the T&C for the paid for service in the Uk and is an idication of what they are likely to be in the US. Although my experience of these things are that they tend to follow everyone else in a market.

Downtime.

Would agree that downtime is not an issue normally with 1&1 but the the slow support is an issue when things have gone wrong.

You only really notice how good customer support is when there is a problem that needs sorting. If it takes 3 or 4 days can you afford for it to take that long.

In my case it does not matter as I am not commercially operating the sites that are down at the moment. (its annoying but not financially disaterous) The only org suffering is the charity that benefits from the google ads on the sites. But not by much as the income generated by the ads is only around £40 ($60) a month.

I have a need for UK oe Europe) based service which makes BW expensive and in that 1&1 is one of the cheapest. If using the highest priced product you do get 0800 (freephone) based telephone support. It does speed things up a bit but email and formmail support needs to be faster. Can't see any reason why any email should not be read and responded to in 24 hours.

Originally posted by sofakng
So far I'm not happy with the service, but thats what I get for not paying anything.


Wow. At least you realise that unlike some others who want the whole world for nothing. Good on you. :)

Hey Guys

I been with 1and1.com for 6months i never experienced any down time site speed is very fast . i was totally impressed on how fast and stable it is. i host a forum with over 800 members and 200-300 guests i was skeptic at first but iam sure glad iam with them ..**There customer support is alittle slow BUT i only used them once when i first signed on So that part dont bug me since i havent had any problems. The best part its free for 3yrs i also went over bandwidth every month lol never charged and also running a phpbb2 message board which they say your not allowed which was cool when i asked.

some of the comments people made about this service kinda bugs me a bit since they never tried them... and to those that are web junkies :-) go test them out they are fast ... and kicks *** on some of these servers for speed .

Cheers

Originally posted by Gkar
Hey Guys

I been with 1and1.com for 6months i never experienced any down time site speed is very fast . i was totally impressed on how fast and stable it is. i host a forum with over 800 members and 200-300 guests i was skeptic at first but iam sure glad iam with them ..**There customer support is alittle slow BUT i only used them once when i first signed on So that part dont bug me since i havent had any problems. The best part its free for 3yrs i also went over bandwidth every month lol never charged and also running a phpbb2 message board which they say your not allowed which was cool when i asked.

some of the comments people made about this service kinda bugs me a bit since they never tried them... and to those that are web junkies :-) go test them out they are fast ... and kicks *** on some of these servers for speed .

Cheers

But they don't allow forums in their TOS...? They might suspend you. Make sure you often take a copy of your database.

(See mno:s post earlier in THIS thread).

thanks for the info developer :-) i will make sure i back it up on a regular period..

Chris

Originally posted by Gkar
Hey Guys

I been with 1and1.com for 6months...

I wasn't aware that they have been in the US market for six months. Or did you mean that you have been with 1and1.co.uk?

it was in the .uk then they transfered my webspace for me. also i was worried about the phpbb2 forum it does say in the tos that its not allowed but they said not to worrie about it... and how it started was when i first applied with them i was ftping my php software and i screwed up on the file directory and emailed them to help me fix this well it only took 3 hrs for a reply and they were aware about the phpbb2 and all they said was they were happy to have me on board and enjoy the 3yrs .

i also bought 2 domains from them without any problems. $5.99/year


500 MB Web Space
5,000 MB / 5 GIG Bandwidth
No limits on simultaneous hits/bandwidth
Protected by firewall
Continuous backups of your website
99.9% Uptime guarantee


Advanced live site statistics, log files, ready-to-run CGI-library, own CGI programming (Perl, Python), FrontPage 2002 extensions
Advanced Password Protection
5 FTP accounts
PHP3 & PHP4
MySQL
Proxy SSL Secure Server
Cron Jobs
SSH Secure Shell Access
Advanced Developer Tools

50 POP3 e-mail accounts (50 MB each)
Catch-all e-mail addresses
50 subdomains (e.g., shop.yourDomain.com)
Point up to 100 external domain name

And its free how many free webspaces do you know that offer everything including PHP???

Brinkster lol

Cheers
Chris

Interesting that they moved an already paying customer over to a three year free account.

Glad you have had a good experience with them.

maybe had to do with me emailing them about moving to there new location in the U.S and dint help when i said i was going to sign up for a free account and close my .uk lol


and if anyone would like to be adventurous go sign up its instant and check it out. i think you might be impressed But dont kill me on the customer email support cause it slow.

Chris

Sounds like the smart thing to do. :)

You know, now that I think about it, I'm sure that 1&1 (.co.uk) has plenty of North American customers since they are such a large provider. It would be interesting to know just how many of them cancelled their current accounts at .co.uk and moved to the new free ones at the .com.

1and1.com customer service told me there was alot of the .uk accounts that were moved and that they were ok with it. also word of mouth on the new 1and1.com U.S was there main objective and i think it was smart for them to do it. there signing up over 4000 accounts a day.

And this would be why i just want to share the info with everyone since some of the posters havent.

Employees: Over 1,100 at 1&1
Total of 3,500 at United Internet
Technicians: Over 150 Developers and Administrators
Data Centers: 4 operated by 1&1, 2 owned by 1&1
Servers installed: 19,000
Connectivity: 12,000 MBit external Carrier Class Connectivity
Our Own Backbone
Customers: 2.5 million customers on paid services
Domains: 3.5 million Domain Names are registered and handled by 1&1


Financial figures (United Internet as a group*):
Revenues: $348 Million in 2002 ($158 Million in first half of 2002)
$451 Million expected for 2003 ($215 Million in first half of 2003)
EBITDA: $67.4 Million in 2002 ($29.7 Million in first half of 2002)
$89.1 Million expected for 2003 ($41.3 Million in first half of 2003)
Profit before taxes: $42.2 Million in 2002 ($19.0 Million in first half of 2002)
$62 Million expected for 2003 ($29.2 Million in first half of 2003)
Earning per share: 22 cent in first half of 2002
30 cent in first half of 2003
Public listing: IPO in 1998
Prime Standard of the Frankfurt Stock Exchange, Germany
Tec-Dax
Market cap: $1 Billion
share price gained 140% Year-to-Year
share price gained 330% since IPO in 1998
P/E ratio of 29 (based on expected figures for 2003)
Trading volume: $1.5 Million daily average in last 100 days
Shareholders: ca. 44% Founder
ca. 11% Strategic Investor
ca. 45% free float

Now you wonder why its free cause there making a profit

P.S and if it was that bad this WEB HOSTING Talk wouldnt advertise them even if its paid. This forum dont steer there members in the wrong direction

All this and they still can't seem to provide adequate support for their customers, or their customers wouldn't be here looking for help.

i agree on that there slow BUT....... 6months and my site hasnt gone down and just as fast as this site.

but its not like some people say they might be slow but they do get back to you..

maybe iam special???? lol remember i been with them for 6 months havent experienced any Problems

also sometimes its not wise to do things you dont know how or never attempted. and maybe some of these people wouldnt complain i find the reading the forums the complainers are the runs that dont have experience and look around for help shoot i do it here and there myself.

its like this i have no ASP software experience but iam going to start a site oh no its not working OK NOW IAM CALLING MY PROVIDER ..... lol its not there responsibility to help every fool like that.

and just think most providers would dream to have what 1and1 has there servers state of the art. have you seen there server rooms backup generators looks sweet and 90% dont have that.

and think about this SHAW high speed customer service is screwed wait online for 10hrs but there service is fast and reliable
gotta give and take.

:D and it doesnt matter any ways because any webspace provider can please all there customers

what kills me it FREEEEEEEEEEEE now if you were paying for it you do get a 1-800 number for contact which is great.

come on 500 meg space mysql 5gig bandwidth what the hell do you expect.........

I'm just the kind of person that enjoys the best of both worlds and am prepared to pay for it if that's what I need. :)

Unfortunately, you just don't get that with some providers. However, if you do your homework, you can find them.

yes and thats what i did. before i transfered my forum to 1and 1 i did 2 months testing since i have over 800 members i dint want to lose my hat.. well just say i was happy..

Gkar, what's your website? People would probably be interested in checking it out.

its not pretty but here it is just a forum but the point is ist fast and stable

<Link removed>


and i have 2200 members :D not bad for a <removed> site :cool:

That site is hosted at The Planet and is registered to someone out of Pakistan. I thought you were from Canada?

Originally posted by Gkar
Hey Guys

I been with 1and1.com for 6months i never experienced any down time site speed is very fast . i was totally impressed on how fast and stable it is. i host a forum with over 800 members and 200-300 guests i was skeptic at first but iam sure glad iam with them ..**There customer support is alittle slow BUT i only used them once when i first signed on So that part dont bug me since i havent had any problems. The best part its free for 3yrs i also went over bandwidth every month lol never charged and also running a phpbb2 message board which they say your not allowed which was cool when i asked.

some of the comments people made about this service kinda bugs me a bit since they never tried them... and to those that are web junkies :-) go test them out they are fast ... and kicks *** on some of these servers for speed .

Cheers


Originally posted by Gkar
its not pretty but here it is just a forum but the point is ist fast and stable

<removed>


and i have 2200 members :D not bad for a <removed> site :cool:

Your forum has had at most:Most users ever online was 321 on Mon Nov 03, 2003 5:44 pm


Just thought I'd point that out for you......
and if you could please remove "s" word from your post - I like to keep these forums pretty clean :)

Shitzaah, guess I've got to break my tradition. To be honest, IMHO it's *hrumm* very optimistic what I've just read here. Do not expect to be transferred over to a free account in case you do have a account with 1&1 UK.

On the other hand: It's NOT prohibited to run a forum on 1&1's promotional package. They are referring to live chat applications (and stuff, read their TOS). Actually, in this department they are doing what every responsible provider does: Making sure that noone clogs up a huge amount of resources. It's shared hosting, remember?

*hrumm* (again). On a side note: grapex.net is not hosted by 1&1 at all: grapex.net [64.5.40.22]

Gkar: I've got no clue what's your motivation. Why not provide us with the hostname of your fantastic 1&1 site...

hekwu: Hope I didn't spoil any of your long-established stereotypes right now ;-).

JFTFR (just for the f.. records): Yes, I've still got a side job with 1&1 in Germany.

Well, I must admin that 1&1 are being very nice about moving their paying customers to their free accounts. I don't think many hosts would do that, and would, most likely, add a blurb that says that any current customers cannot sign up.

On the other hand, I'm very pleased with the speed and reliability of the sites that I have at 1&1. I would love to know the prices that I'd have to pay afterwards to keep these accounts active. Maybe after they start charging, support will also become better?

For all those who are not happy with the speed of support: I doubt you'd get the same quality of service (speed, reliability) with fast support for free elsewhere. If you need fast support, expect to pay for it. And even though 1&1 is a large company, with that many signups a day (and most likely at least 10% of those being for free hosting) - I wouldn't expect fast support for the free accounts. Even with the 1000+ employees, that's still a ration of 4:1 new customer per employee per day. Pretty amazing if you ask me.

Now, that's also their own statistics, so don't believe it too much, but it does give a general idea.

I've been with 1&1 for just over a month. I've had one hour of down time/interrupted service (I think). During that 1 hour period, my site's pages weren't loading or it was extremely slow. Other (non-1&1) sites were working fine. What seemed strange is I could reach the site via ftp and examine the log files. (I also connected to the Internet via two different ISP's with same problem.)

As has been mentioned, support is slow. I asked support whether the 5 gig bandwidth quota was measured from date of sign-up or on a calendar basis. Five days later they responded (at least they apologized for the delay). They said that bandwidth is measured from date of sign-up to the next 30 days, etc. Seems like an inconvenient way to do it.

ignore

Originally posted by Akash
Your forum has had at most:


Just thought I'd point that out for you......
Actually, he said 2200 members, not how many were on line at any given time... On his site, another line lists how many members he had (2246). 321 online out of 2200 seems like a high number though... Though, It's basically an adult oriented, so who knows...

But it's not even hosted at 1&1 so the guy was obviously just talking for the sake of talk and also not doing a good job of it at that.

that site is *rape* orientated. :o i think the link should be deleted.

Consider it done. In my opinion, this host should open some sort of support forum so we don't have so many support threads happening here.