hi

i just got perldesk yesterday

i wanted to ask that is it possible that if someone open a ticket by email instead of his name coming as unregistered , it comes as the name which is of his email from field ?

if so can you tell me how?

thanks

Hi,

I made a simple change to email.cgi to accomplish this. In/around line 433, look for
$username = "Unregistered";
$name = "Unregistered";

..and change this to

$username = $newfrom;
$name = $newfrom;

This will do exactly what you want, and then allows you to also review any previous request history from this user as well.

Hope this helps.

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I also use it, it realy work thanks