As a compromise relating to the feedback given below, Please see ammended offer

Hello,

We are looking for pre-orders for our following package, Our website is to go live 1st October http://www.netrg.net

We are offering a custom built server + unmetered bandwidth in the United Kingdom.

The server would be located at Telehouse Docklands, London and connected to a 100Mbps network straight to the internet

Our standard packages are listed below:

Intel Celeron 900Mhz
40Gb Hard Disk
128Mb RAM
RedHat Linux 7.1

+ unmetered bandwidth = £399.99 per month + £250 setup fee


Intel Pentium 3 1Ghz
60Gb Hard Disk
256Mb RAM
RedHat Linux 7.1

+ unmetered bandwidth = £419.99 per month + £250 setup fee



at the end of the 12 Month Contract

We will give you the server

For more information plus custom specification orders, please contact sales@netrg.co.uk quoting WHT offer

Please see Terms & Conditions below

-Please note, this is not unlimited bandwidth, this is an unmetered package on our network, We are providing a 10Mbps Half Duplex line speed with this offer. Customers do have access to the full 100Mbps of our network however this is subject to the customer not abusing this allowance, abuse of this would result in the maximum line speed being set to the 10Mbps Half Duplex which forms the basis of this offer.

-The server will be given to you in a standard pc midi tower case subject to you paying for delivery costs
-Payable Quarterly in advance
-The prices quoted already include VAT at 17.5%
-Only one server per connection






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response to REFLEXHOST

I understand your concerns, and hope the following makes sense

As stated, this is not an unlimited bandwidth offer, but merely an unmetered package.

We would not charge any more per month for the product.

At the bottom of the post i did state that if you were to draw a constant 1Mbps for 50% of the month then we would have to reduce the speed of the line, not the amount of transfer however.

This does obviously mean that there is a ultimate acceptable limit which there obviously has to be because as you say UNLIMITED is a scam.

We use the term unmetered to convey that we are not bothered what amount of bandwidth you are using, however if you do use the connection in the way described above, then we will take that action to preserve the integrity of the network.

You did highlight something I forgot to put in the offer and that is only one server per connection, common sense says that we would not allow a switch on this as this makes no financial sense

Many Thanks

R Martin

No offence intended, but with the current prices of bandwidth in the UK as they are, and with plenty of so called "unlimited bandwidth" offered, can you really offer 500Gb of transfer per month at no additional charge?

---

Sorry I slightly misread your first post, and your edited reply is good :)

Originally posted by rmartin
At the bottom of the post i did state that if you were to draw a constant 1Mbps for 50% of the month then we would have to reduce the speed of the line, not the amount of transfer however.


Forgive my ignorance, but if you reduce the speed of the line, doesn't it also reduce the amount of transfer?

I mean, a 128k line doesn't push the same amout of data as a 1mbit line :)

So technically, you do restrict it, and it is not unmetered. Just like the good 'ol 'unmetered' debat in the UK with ISPs - ie you are NOT to stay logged on all the time and will get your account suspended if u do - even though it is unmetered/unrestricted access =)

--James

Originally posted by rmartin
-Please note, this is not unlimited bandwidth, this is an unmetered package on a 100Mbps network, constant use above 1Mbps for more than 50% of the month would result in the maximum line speed being reduced to 10Mbps.

...

We use the term unmetered to convey that we are not bothered what amount of bandwidth you are using, however if you do use the connection in the way described above, then we will take that action to preserve the integrity of the network.

Just so the thread doesn't go on about this too much...

Simply put, by definition of the word 'metered', this plan is not 'an unmetered package on a 100Mbps network'. This is not meant as a dig, flame, etc., rather a clarification. Often you will see unmetered packages which actually mean, we don't meter it until we do. This is the case, and although the offer is fine, this one tiny statement, is incorrect (due to a mistake in wording, I don't think it was malicious).

Why this isn't a true statement:
This is not an offfer for a 100Mbps unmetered package. If it was, your only limit would be the speed of the 100Mbs pipe.

There is a stipulation to the 100Mbps usage, and that is that if you utilize more than 1Mbps for 1/2 the month, you will be capped at 10Mbps, and *then* (as it sounds in the offer), the plan will be unmetered (limited only by the capacity of the line speed).

Obviously although this a more complete explanation, it is also a longer one. Again, the offer is fine, except for that one, tiny statement which is worded incorrectly.

Originally posted by Chicken


Just so the thread doesn't go on about this too much...

Simply put, by definition of the word 'metered', this plan is not 'an unmetered package on a 100Mbps network'. This is not meant as a dig, flame, etc., rather a clarification. Often you will see unmetered packages which actually mean, we don't meter it until we do. This is the case, and although the offer is fine, this one tiny statement, is incorrect (due to a mistake in wording, I don't think it was malicious).

Why this isn't a true statement:
This is not an offfer for a 100Mbps unmetered package. If it was, your only limit would be the speed of the 100Mbs pipe.

There is a stipulation to the 100Mbps usage, and that is that if you utilize more than 1Mbps for 1/2 the month, you will be capped at 10Mbps, and *then* (as it sounds in the offer), the plan will be unmetered (limited only by the capacity of the line speed).

Obviously although this a more complete explanation, it is also a longer one. Again, the offer is fine, except for that one, tiny statement which is worded incorrectly.

I would respond by saying, this package does not incur any extra charges and is unmetered in the respects that we do not set a bandwidth quota.

There is always going to be an ultimate limit, there has to be.

Common sense would say that if someone utilised 100% of a 100mbps network then something would have to be done to preserve the integrity for other customers.

Ultimately if you abuse the network then we have to control you, and instead of setting transfer limits or terminating your account we would merely limit the line speed, to a still repectable 10mbps

While I understand you all have concerns which you have mentioned i would ask you all to stop and think that this is a very fair and honest offer, we have not held information back or said anywhere that it is unlimited in any way.

You are correct in saying bandwidth is more expensive in the UK but much of that is due to companies setting their charges and not wanting to lose their profit margins.

I appreciate all your concerns but feel dismayed that many of you all think this is just another scam.

I do not understand what is wrong with the term unmetered in this respect.

We are a new company 'YES' and we can offer this at the price. If it sounds to cheap then i will gladly put up the prices and set quotas, just like the other uk companies if this is what is needed to be taken seriously.

Many Thanks

I appreciate all your concerns but feel dismayed that many of you all think this is just another scam.
I don't think it's a scam. But here's the thing:
If you were METERING something, that means you would be keeping tabs on how much of something is being used. If something was UN-METERED, then you wouldn't have any idea what someone was using.

Hi,

this is an unmetered bandwidth connection, therefore we do not look at the amount transfered whether it be 10gb, 50gb, 100gb+

this is what the offer states UNMETERED BANDWIDTH

this does not mean that the rate cant be monitored and restricted if abuse takes place


at no point would we say: oh you have used to much bandwidth

but we have reserved the right to say that : oh you are pulling so much at once that our other customers are suffering because of it.


Although people have voiced their concerns, we are still standing by the term we use, as we have laid down the exact rules up front without hiding them in the subsections of contracts.

We can provide the service we state. WE are not just like other UK companies and we are trying to offer a great deal to people because we can.

Why is it so hard to believe that a UK company can compete against the US pricing without thinking automatically that we are trying to decieve people.

If any one can come up with a catchy slogan instead of unmetered package then I will entertain the idea but i do not fancy advertising this product as

"Not quite unmetered bandwidth on a 100mbps network so long as you dont abuse the network else we wil reduced the line speed offer from netrg"

- doesnt quite have the same ring to it.

Many Thanks

Originally posted by rmartin
. . . . .We can provide the service we state. WE are not just like other UK companies and we are trying to offer a great deal to people because we can.

Why is it so hard to believe that a UK company can compete against the US pricing without thinking automatically that we are trying to decieve people. . . . . I don't think it's a US Vs UK kind of thing.
It's more of an unmetered Vs unmonitored kind of thing.
If you're not metering it, why would you monitor it?
And, if you're not monitoring it; how would you know how much is being used?

You say you use the term to attract new customers. If that's your position, you should also be prepared to defend your stance when someone questions.
I'm sure you supply a great service. But, personally, I would not contract service with someone that gives me unmetered bandwidth and then includes options to limit me if I exeed monitored transfer.

sbrad said it. . . . If you're offering something unmetered; than you're offering something you're no monitoring. Yet, you're monitoring it. . . . . Yes, it's confusing. No, I have no catchy sales phrase you can use.

Not intended as a flame. But rather a clarification.

but as i keep saying,

bandwidth transfer is not monitored, we dont care how much you use

network performance is obviously monitored for quality purposes

2nd point , does it say a constant 100mbps can be pulled "NO", it says that it is on an 100mbps network with access to the full speed.

if i had said that you get a constant 100mbps then i would be lieing. but the speed is not a factor in this, it would still be unmetered whether it be 100mbps or 10mbps, its just that if you abuse it then it would be unmetered on a 10mbps network. there are still no capped levels here or extra costs


how are you supposed to advertise this product? or more to the point, what will satisfy you, and then i will ask chicken to modify the title and i will alter the post accordingly

i will welcome all responses.

Please dont make me out to be the bad guy in this, i have been a lot more upfront than many people and hope some of you will purchase this product or recommend it

Please dont make me out to be the bad guy in this, i have been a lot more upfront than many people and hope some of you will purchase this product or recommend it
No one has made you out to be the bad guy. So quit the martyr act.
No one has said you provide poor service. In fact, as passionate as you are about this, I would guess that you would try to do anything to provide the best possible service. But don't come here and get mad when people point out problems in YOUR wording. This could be argued for days on end. It's like wrestling a pig in the mud...after a little bit, you realize that the pig LIKES it.

i am not getting mad :)

i will defend my product 'yes'

i am not trying to be a martyr as you put it, but i have followed many posts like this, and the original poster always comes out of it bad IMO and i dont want people to think i am trying to scam them.

I know people here feel pasionate about that, there is even a website in development by tina , i think about the whole subject and i dont want to be labeled in that category

i will leave the topic now, as i am sure chicken has a short fuse on this topic :) please send me questions by other methods.

i do listen to everyones comments and do take them seriously but ultimately i am at a loss to know what to call this package and i will not change it unless a suitable alternative is found

many thanks

Originally posted by rmartin
-Please note, this is not unlimited bandwidth, this is an unmetered package on a 100Mbps network, constant use above 1Mbps for more than 50% of the month would result in the maximum line speed being reduced to 10Mbps.


Simply change the above quote (and any references that relate to it), to:

Please note, this is not unlimited bandwidth, this is a metered package on a 100Mbps network, constant use above 1Mbps for more than 50% of the month would result in the maximum line speed being reduced to 10Mbps.

There is nothing wrong with this and the offer is still very good, but the wording is correct. I'm not trying to be picky, I'm going by the actual definition of the word (unmetered), which is used incorrectly here. Since it might be a factor in the offer, I feel it is inportant to note.


Definition of 'meter':
To supply in a measured or regulated amount.

This is what you are doing, again- nothing wrong with that at all. This isn't a bad thing (as I fear you are taking it). Alternatively, you could also just state:

Please note, this is not unlimited bandwidth, this is an unmetered package, limited to 10Mbps on a 100Mbps network.

You loose some of the stipulations, but it might be easier to understand, and *still* is very good!

After positive feedback from many posters here including Chicken I have ammended the wording of the offer.

I hope this wording is correct and does not make the description of our product misleading.

To summarise:

The basis of the offer is an Unmetered Package on our network, this is based around a 10Mbps Half Duplex Line Speed, however customer do have access to the full 100Mbps speed of our network subject to the customer not abusing this privilege.

Abuse will result in the capping of the line speed to the 10Mbps Half Duplex which formed the basis of the original offer.

Therefore this states the offered line speed as 10Mbps Half Duplex with a free burst to 100Mbps subject to the customer not abusing the use of this free burst.

Many Thanks

RMartin

:blush:

Originally posted by rmartin
. . . . . this states the offered line speed as 10Mbps Half Duplex with a free burst to 100Mbps subject to the customer not abusing the use of this free burst. . . . .Thems statements I can live with. :agree: