Sorry for taking this public but this host seems to like it.

Well, they just extended their bad customer service to their former customers. Charged my credit card for hosting even if I have not been with them for months.

My bank is telling me that the only option is to cancel my credit card and have a new one issued (new number) to avoid this and get my money back. Of course I would get my money back thru the bank but all the hassle changing card numbers all over the place. That would suck!

Friendly contacted Hostrocket thru their trouble ticket system and thru their forum after I never got a response. Asked if they would reverse the charges, etc. - also mentioned that I have to cancel my card and all that hassle. Still no response. I asked for an email confirmation but never got anything. They removed my thread from their forums - so, they must have seen it. Still no email.

I guess I will need to do my thing now, cancel the credit card and warn people about Hostrocket! I hope everyone who has been with them will read this thread - make sure you check your credit cards properly. Mr. Brader of HR is outthere to get your money.

C.

PS: Brendan: All it would have taken to avoid this - would have been a nice email telling me there was a problem with your billing system and that you would reverse the charges and give me my money back.

wow , that sure is a horrible story.

im with you 100% Chris, Host rocket SUCKS !

Ad I hope I dont have to go through what you are going through, ALTHOUGH< the ticketing system really is Bu** S**t right now !!! No replies from anyone !!!!!

ARrrrrggggghhh, makes me so angry

Anyone else having problems, do let us know

thanks

Thank you, Mr. Brader, for not responding and that I had to cancel my credit card because of you! Card is canceled and I am getting my money back. Don't worry - all recurring payments I am running with this card have been changed.

So, a message to every former Hostrocket customer. Please be aware of this host. It looks like they need the money that urgent that they start charging credit cards of former customers!!

Maybe they're broke or is it possible fraud? As they do not respond at all I have to assume it could be fraud - only they can tell but ...?!

Cyrus you have some serious balls, I was having trouble locating your account and just figured out why. You were cancelled in our billing system because you used fradulent credit card info to signup your account, and your account somehow got left on the server.

Thats why your account name was supposedly in texas, your ips resolve to chile, and you never ever put a name on your trouble tickets.

You dont have to worry you dont have any stolen hosting to complain about anymore.

-Brendan

Originally posted by bbrader
Cyrus you have some serious balls, I was having trouble locating your account and just figured out why. You were cancelled in our billing system because you used fradulent credit card info to signup your account, and your account somehow got left on the server.

Thats why your account name was supposedly in texas, your ips resolve to chile, and you never ever put a name on your trouble tickets.

You dont have to worry you dont have any stolen hosting to complain about anymore.

-Brendan :eek: :eek2: :eek3: :eek:

What an interesting developement

:eek: :eek2: :eek3: :eek:

Heh Brendan,

remember this post:


bbrader
Junior Guru Wannabe

Registered: Jun 2001
Location:
Posts: 65
What kind of action are you going to take against your unhappy customer?

-Brendan


Hmm, i wonder who has the unhappy customer now :D

Shouldn't of posted that in my thread, it has now come back to haunt you :P




:D

I just find it funny that he copy-and-paste his replies :)

Hey,

Somebody is finally here.

How about my former account, Brendan?

I am still living at the same address, had the same credit card - number until last night - no fraud, no nothing from my side. You are the one that 'stole' my money and decided not to respond to my request to give me my money back. What's up with that?

You don't even have the guts to admit you made a mistake - I guess? It's always somebody else's fault. I have to run around to make sure none of my payments fails and you just walk away like this?! What do you have to say about that, please? Try to ignore me - it will always come back to you - you can be sure about that!

This is not any companies support forum and I really wish that people would quite trying to use it for that. If you don't like a host, fine post a bad review here and in all the directories, but don't come here hoping they will respond. JMHO

Agreed. You can do what Jeremy said, but do not ask specific questions and expect support response here or this thread will be shut down.

Thanks Chris

I registered only to thank you.

I was very close to sign with them as I heard a lot of good things but visiting this forum made me reconsider.

By the way, I do believe that most hosting companies will torture you enough when you want to cancel your account...

Jesus, Hostrocket is a good company and they did a good job and invesed alot of time and money to provide good service.

You guys who are acting like a jerhk so knock if off!!

I agree with Chicken, close this thread, it is need to have this chat!

Thank you
Regards,

Joseph

I don't think expressing yourself is being a jerk. You like HR, good for you, let me hear the applause.. :) I'm glad you like them, but people do have the 1st ammendment to express themselvs freely. If you don't want to hear what they "express", then please don't visit here. :)

-Kyle

P.S.- Chicken, leave the thread open please. :) Actially, I dont care, but it seems logical too. :)

I like HostRocket, good for me. Where's the applause? ;)
They responded properly to my questions, my site never has any problem with them, especially because I think it's hosted under their pretty awesome server.

I know there have been tons of horror stories about them, but keep this in mind, if you have 10 stories of how bad they are, you probably haven't read 100 stories of how they're actually a good hosting company.

Hostrocket is a big hosting company. Now what you do you think that makes them the way they are today? happy customers.

I would definitely recommend HostRocket to anyone that is looking for a good hosting. :cool:

Firstly a little trivia .."Sky rocket" is Cockney slang for Pocket.
Now we all really needed to know that, didn't we.

Now the first point I would like to make is this. .. Just because a webhost company has a large amount of clients, that doesn't make them a good host company. Just means there been able to convince a lot of people (was thinking to use another word but better keep it nice).

Christoph. It is hard to know whether you have a genuine complaint or you have another agenda. It is very easy for people to come to these Forums and start throwing mud around for one reason or another. Could you clarify a few points for me.

1. Have you taken any legal action.
2. Have you attempted to contact the Administrator of Skyrocket either by phone or by letter. (I mean letter not email)
3. Do you have any documents/records to substantiate your claim
4. How long were you using skyrockets services for.
5. Why did you cancel.
6. Who is Brendan
6. How did you notify Skyrocket of your intention to cancel your contract with them.

If you can supply us with documented proof we could look at mediating on your behalf.

As for closing the thread. If a person has a genuine problem, and has attempted to have it resolved directly with the company, but failed, where else should he take it.

Josephp, Launching into person attacks isn't a very mature way of handling the situation, and if you are going to call people names atleast spell it correctly, and there is no call for profanity.

Finally "who is the moderator of this thread" ? is it chicken or JeremyL or are they just throw there 2 cents worth in.

The Doctor ___ www.hoozahost.com

Hi TheDoctor,

Wow... good post.

Chicken is one of the moderators here.

Originally posted by TheDoctor
The Doctor ___ www.hoozahost.com

Err... is the link related to this thread? Just curious ;)

Cheers!

Regards,
Choon

Just a quick clarification. Choon I put the link there so that if chrostoph wanted to contact me in relation to my post he could.
I have since upgraded my profile so I won't need to include a link again.

Yea, I know. That's an easy word to misspell too. I learned that in like Kindergarten, but thats probably becuase I goto a National Blue Ribbon School of Excellence. Anyways, away from that, they may have a numerous amount of customers, but that doesn't mean they are all happy. They "entice" them with 10 bucks a month if you PREPAY for 2 Years so they got you and you are theirs for 2 years. Everyone knows that if everyone on their servers used their bandwidith, 15GB costs a lot more than 9.95 so HostRocket would go out of business. Its common sense. Bandwidth isn't that cheap, and especially from vdi (Which I don't like Either). :)

What I'm saying is not everyone is happy at HostRocket, and there may be a lot of good happy cheery smiles and happy customers, but that does not make it wrong for customers to post their bad stories here. I would give an example and go on, however, I have to leave for school now..... Can't wait to see what this thread brings up.... :)

-Kyle

Hello again

I just wanted to say that I saw some posts here suggesting a couple of hosters to start your search from and always one of them was HostRocket. That made me look at their website. In fact, I didn't know them because last time I was interested in hosters was 3 years ago. When I saw their plans I said this is a good value for the money. Then I came back here to check topics regarding them and I discovered a lot of negative posts. I don't pay attention to those who do it on purpose (if I am suspicious that someone does so) but there were several guys mentioning server-down problems very often and so on. One thing that I liked was the public forum they run, I consider it an action that shows that they are not afraid of public opinions because they believe to their services.

I also noticed that the guy who owes HostRocket does care to answer and comment posts in this board and maybe in other as well. So, it made me really curious why he didn't want to comment Chris' post at all while he answered to another person in the same topic about credit card issues.

I just want to justify my tendancy not to sign with them anymore. Maybe I wait to see how these problems with down times etc will be faced and if people will be happy and then who knows. But again, my point is that I wouldn't trust someone who doesn;t accept my will to cancel using his services, although I think a lot of hosters will behave the same way.

Dear Brendan,
Because of many things , I canceled my account at hostrocket.com and sent a trouble ticket to your support 2 days ago . My due date is 11/7 , although I think it's 11/14 (because I signed up on 14th of the month) . I hope you won't charge my credit card .

My domain is www.peoplefun.com .

Originally posted by TheDoctor
Just a quick clarification. Choon I put the link there so that if chrostoph wanted to contact me in relation to my post he could.
I have since upgraded my profile so I won't need to include a link again.

Dear TheDoctor,

I am just curious and nothing else ;)

Good that you have created your signature and also homepage url under your profile :D

Cheers!

Regards,
Choon

P.S. I better keep myself away from this thread from now on or otherwise our dear moderators will knock my head... sorry for my two off-topic posts in this thread... :blush:

"KYLE" vdi (Which I don't like Either).

#1 - you really need to detail things a bit.

#2 - You have no reason in the world not to like us :)

#3 - you message me like i`m your best friend, then post "I don't like you.

William,
You are a nice person. You are very smart, and you run a company.

Originally posted by William
"KYLE" vdi (Which I don't like Either).

#1 - you really need to detail things a bit.

Well, I don't have time to say everything, but VDI has quite a bit of outages. Everyone has some, but Vdi's seem, in my personal opinion, to have the most...

#2 - You have no reason in the world not to like us :)

I have every reason whether to like you or not. I have the freedom to choose whether I like you or not, and that's for me to decide and for you NOT TO.

#3 - you message me like i`m your best friend, then post "I don't like you.

I don't message you like your my best friend. I messaged you months ago to see what's up with vdi, etc, when my website was hosted in the vdi datacenter. I never said I don't like you. You need to sharpen up your reading skills. :D I said VDI which I don't like. I didn't say Willaim, I said vdi. You are the owner, but you aren't vdi exactly. I don't like the service and performance of it.


I really don't need to get detailed in this, because I have better things to do with my time and I could care less. I was merely stating my personal opinion, which is not everyone's. :)

-Kyle

Hostrocket is the worst nightmare I ever had.
Beware!

They yesterday moved my (and other people's)account to a new and better server,but in the process they lost everything!!!
Everything is gone,this is totally unacceptable.
They did it before even warning us,so bye bye backups.

I'm moving,that's for sure.
They offered me 2 months free hosting because of their mistake,but they can keep it.
My site,forums,everything gone.

I have my complete site backed up on my HD though,but my forums are gone,and all I have is an old backup.

I can't believe such big mistakes happening as such a big company.

I will probably move to Atletiahosting.
If anybody have suggestions,please tell me.

Originally posted by Edgar Figaro
Everything is gone,this is totally unacceptable.
They did it before even warning us,so bye bye backups.

They lost the backup also? :eek: Ironic ..isn't it? What's the point having a backup system, if you are going to lose the backup just as easily as the main copy? ..hrmm

I don't know HostRocket is good or bad, but i know their affiliate program were deactivated from CJ yesterday.

:cool:

CJ had a little billing issue and shut it off, its back up now.

-Brendan

Originally posted by Edgar Figaro


They yesterday moved my (and other people's)account to a new and better server,but in the process they lost everything!!!


http://forums.hostrocket.com/showthread.php?threadid=6204]http://forums.hostrocket.com/showthread.php?threadid=6204

I would just like to say:


Every time that you buy a candy bar and eat it, and you are satisfied with it and thought it tasted good: do you go out and tell everyone about it?

When you have your website hosted somewhere and it is running smoothly and without problems, do you feel the need to go to a forum like WHT and tell everyone about how you love it?

Trust me, only very few people actually do this. The vast majority of SATISFIED customers never appears anywhere online because they don't have anything to complain about, and when people don't have anything to complain about they generally don't do anything, period. They just go on with their lives, merrily.


Sure, HostRocket might have two dozen enemies here who complain and b!tch about them nearly every post, but they pale in comparison to what might be many thousands of customers that are satisfied.


Now personally, I was planning on signing up with HR but seeing Brendan not justify or elaborate on ANYTHING here, I'm getting really suspicious. Hosts mess up from time to time, the f**kups that I read about concerning HR are truly scary. But if Brendan would've simply explained the situation, elaborated on everything, then I wouldn't have been so suspicious.

Now, I'm gonna post a thread asking for suggestions on a really good hosting comp. - but also, I'm gonna wait and see what happens after November 25th, the scheduled Hardware upgrade for HostRocket (according to their site, this includes $250,000+ of equipment). If things shape up big time for HR with this upgrade, I'm probably gonna move to them nonetheless. Their Control Panel seemed tons better than any other I've seen out there, and their features etc. are really good, too.

I just have an issue with hosts losing accounts or data due to hardware upgrades or moving of servers, etc. so I'm skeptical now.

Originally posted by KuraFire
I would just like to say:

When you have your website hosted somewhere and it is running smoothly and without problems, do you feel the need to go to a forum like WHT and tell everyone about how you love it?



You make a pretty good point, but consider this - there are dozens, if not hundreds, of hosting companies of comparable size to HR, so to follow the logical path of your argument, we should be seeing an equal amount of complaints about them as well. Aside from a few well-known "bad hosts", we don't. Why do you suppose that is?

Go read their message boards. If you get there before the complaints are deleted, you'll see some stuff you won't believe. You'll also see that HR's customers are, for the most part, a VERY forgiving bunch.

-Bob

One of the main reasons that we have an abnormally high amount of talk about us on this site is alot of our first customers came from here, and because we direct all of our customers to check out this and other forums like sitepoint.com because they are great resources for webmasters.

-Brendan

Hello Brendan,

Thank you for taking a minute to clear up many of the issues brought up throughout this thread. Now that I've re-read it in its entirety again, however, I still do not see your reply to the original complaint:

Hey,

Somebody is finally here.

How about my former account, Brendan?

I am still living at the same address, had the same credit card - number until last night - no fraud, no nothing from my side. You are the one that 'stole' my money and decided not to respond to my request to give me my money back. What's up with that?

You don't even have the guts to admit you made a mistake - I guess? It's always somebody else's fault. I have to run around to make sure none of my payments fails and you just walk away like this?! What do you have to say about that, please? Try to ignore me - it will always come back to you - you can be sure about that!

-- original post by Christoph



So, what gives? If no comment, then "no comment" would be super... otherwise, I know this original issue is still hanging in the minds of many. :) Thought maybe you'd missed it as the thread grew.

:D Bailey

Originally posted by TMX


You make a pretty good point, but consider this - there are dozens, if not hundreds, of hosting companies of comparable size to HR, so to follow the logical path of your argument, we should be seeing an equal amount of complaints about them as well. Aside from a few well-known "bad hosts", we don't. Why do you suppose that is?

Well, one reason is what Brendan said there.

However, I must agree that HR stands out a lot, over here, and it might not be *just* because of what Brendan said, indeed.

But then I would like to ask of you: could you give me the name & URL of a company that provides similar service as HR, and doesn't get a whole bunch of bad publicity here? :)

Cos I really need that!

Well I've got serious doubts about both sides of this issue. I suppose all being equal someone has to be right and therefore the other person is wrong, however they both leave me with doubts.

I would have though Brendan could have made a statement that would have cleared the air however he chose only to tell us where some of his clients came from.

Now in this thread I asked the original author several questions, he emailed me but didn't answer my questions. He did indicate however that he did get his money returned by the bank.

He also stated that he hadn't rang the company, he didn't want to waste money on a phone call.

If this is/was a genuine monetery problem, where he allegedly was incorrectly charged for 3 or four month wouldn't that be more important than the cost of a phone call.

He also stated that he was only using there service for a couple of months, not really long enough to judge whether he was getting a good service or not.

In conclusion I feel that he should have made direct personal contact before wasting peoples time coming to this forum.

As for Brendan a simple statement would have gone a long way.


:mad: