Managed.com ~ Just a curiosity question... [Archive]

WhatWasThat

11-17-2003, 06:41 AM

I have read entire threads about Managed.com about how they are owned by someone else...

and they are going to sell your server to someone across the country...

and that we should not be fooled by this latest ploy...

on and on...

I am just curious about this so please feel free to hold back the flames. If you feel that strongly then a coherent reasoning will get through... ok?

Here is the way I see it and from my perpective.

1) I am not affiliated with any of these people and have never had any business dealings with them at all so I really don't have an opinion either way.

2) I do NOT know all of the details which is why I am asking the questions (plus with prices like that... greed kicks in, yanno?).

3) I am sincerely interested.

Ok, here goes...

Who cares if this is the same guy, Jacques Pham, is in this to make a quick buck? Quite a number of people here would LOVE to make a quick buck...

It seems that the clients from the previous companies (UnitedColo, etal.) are happy now even though they ran into some problems during the move of the servers. I know it is upsetting to be bought and sold, and changing all of your IP's, etc is a real hassle. I know the downtime is not conducive to happy customers.

But, If you have not made provisions in your corporate plan to cover eventualities like downtime then you should not blame your provider. Aren't you the one ultimately responsilble for your downtime? There are many things that can happen that can take even a DC down, right? This sort of falls into the category of "all your eggs in one basket" kind of thing...

Is a few days hassle worth the cost? Ok, so they sold to a company that is good and reputable from what I have read. No price increases, good support, good uptime, etc. So, you get a really great price for a year, experience several days of nerve wracking hassle.. then peace falls again... this could happen with other, more "reliable" companies couldn't it?

OK. I am not trying to sell Managed.com but WOW, they have been slammed and I am VERY curious. It feels like a bunch of jealous people venting...(i know I just set myself up to be flamed there).

I guess the reason I bring this up is because I started a Free web hosting service around the time so many people were wanting seperate forums for free hosting so that it would be more "fair" to those whho charge. Well, the forums were created and it seems as though nothing really changed. But at the time I felt it was sort of whiney... I understood the point, but the way it was done seemed ,uhhh, overexagerated.

Now it feels the same way here... someone comes in with a killer competitive edge and is driving people bonkers.

Somebody help explain this to me? This is an honest search for some honest-to-goodness answers.

John

rickkumar

11-17-2003, 10:08 AM

I think at least they deserve a fair chance to prove themselvex.

I like the log list of 'free services' including 3rd party software installations and hard ware installations.

No doubt they have come up with wonderful prices for not only servers but also for:

* Back-up space
* Additional hardware and upgrades
* All kind of advanced options are availabe at low prices such as including load balancing.

You also get 100Mbps uplink free.

Well they definitely need a chance.

Thanks.

nuclear

11-17-2003, 10:24 AM

Originally posted by rickkumar
I think at least they deserve a fair chance to prove themselvex.

I like the log list of 'free services' including 3rd party software installations and hard ware installations.

No doubt they have come up with wonderful prices for not only servers but also for:

* Back-up space
* Additional hardware and upgrades
* All kind of advanced options are availabe at low prices such as including load balancing.

You also get 100Mbps uplink free.

Well they definitely need a chance.

Thanks.

The problem, though, is that this smells very much like United Colo--C'mon, their websites are almost identical.

Let's see...

United Colocation Group, Inc.
Managed Solutions Group, Inc.

Similar names...almost identical sites, founder of United Colo listed on Managed.com's domain information...

Anyway, there are plenty of threads already linking Managed.com to United Colo...my point here is that United Colo offered the world at a low price too.

It was a little over a year ago that they made their big splash on WHT...offering $49 servers, 100mbit ports on InterNAP bandwidth.

Over the course of the next 6 months I believe they changed bandwidth providers about as much as I change my socks. They moved all their customers to 10mbit ports without so much as a word. Sooner or later they began blocking all non-essential ports at their firewall.

Yes, United Colo even posted here on WHT for a few weeks. Ironically enough, under the name UCG, Inc. I believe.

Sorry, but there are just too many similarities here to believe Managed.com is not related.

Anyway...to be fair I indeed ordered a server there on Friday. Still waiting for it....

jasonl813

11-17-2003, 10:26 AM

From my view, I don't care what past companies merged with who. This is a different company and this Jacques Pham guy may work for Managed.com, but that is no basis for saying that they are going to sell out. Companies are bought out all the time, even web hosting companies. There is just as big of change for any of the other data centers to be bought out. I hear people saying that their web site looks similar to others, but a lot of hosts on WHT look similar to each other too. Just my 2 cents on that since that seems to be the basis for most of the people flaming them.

For me, I decided to try them. No startup fee and a discounted first month reeled me in. I don't expect them to keep their prices that low for very long. Being a somewhat new host I understand how hard it is to attract new clients and also understand the value of word-of-mouth advertising if you cn just get people in the door.

As for my experience thus far. I ordered a P4 on 11/13. I receved a PayPal payment request the same day and paid the invoice. I received my server the next day. I was expecting them to use a cheap hard drive since their specs didn't go into detail about it and was surprised to see it was a Western Digital Special Edition drive with the 8MB buffer so i was already pleased by this point.

Their support has been very attentive. I had a problem the first time I logged in telling me their was an invalid license file. I e-mailed support and the issue had been resolved within 20 minutes. I then e-mailed asking for then to add a reverse DNS entry for my main IP and they had added it in less than 10 minutes. I transferred my personal site over to the server to test it. I haven't had any issues so far. I posted a link for a speed test in another forum and people have been receiving anywhere between 136 kilobytes per second to 9 megabytes per second depending on where they are on the planet. I welcome anyone to test it since that is all i am doing right now on this server to make sure it is a stable connection/server.

http://66.79.161.131/Dominica.zip (62MB)

So far I have been pleased with the service and support I have received especially considering how many people are probably have signed up since I ordered my server.

Will the connection slow down when they add more clients? Probably. That is my expectation of all data centers, but they have already stated that they have a Global Crossing gigabit connection coming in 3-5 weeks.

I don't blame everyone for being cautious. A deal like this doesn't come around every day. For that reason I would suggest giving them a try because they probably will raise their prices when they get enough clients to signup. And no I don't work for them if some of you are thinking that. My main server is at BurstNET.

WhatWasThat

11-17-2003, 11:39 AM

:topic: Ok, a few people saying "Let's give 'em a try" :topic:

:topic: "They are the same company... amd they're gonna do it again... :topic:

Aha! They switched bandwidth... without notice! Well, that is something to be worried about. And actually has one answer that is on topic... any backup for that?

What did they do that was wrong? Why are they being flamed?

what if they are telling the truth?:confused:

BUT...IF they ARE the same person/entity, then at this point I want NOTHING to do with them because somebody (MSG) claims they re NOT the same entity at5 all and have hired this Jacques Tham as a consultant. If they would lie, then BUYER BEWARE!! Run away as fast as you can! Your host shoudl be someone with honesty if not integrity at the least!

This is my last post on this subject unless something that actually answers the question is posted (like anyone cares what I post anyways... LOL)

sassSE

11-17-2003, 12:00 PM

Originally posted by rickkumar
I think at least they deserve a fair chance to prove themselvex.

I like the log list of 'free services' including 3rd party software installations and hard ware installations.

No doubt they have come up with wonderful prices for not only servers but also for:

* Back-up space
* Additional hardware and upgrades
* All kind of advanced options are availabe at low prices such as including load balancing.

You also get 100Mbps uplink free.

Well they definitely need a chance.

Thanks.

Right. It's easy to flame a new company, especially a company who has a past (or connected with a negative past). I believe that in the beginning, most companies will strive to be as close to perfect as they can get. The amount of talk on this forum about Managed.com is enough to make them strive to be everything opposite of what's been said. The truth about them and their services will not be known immediately, but further on down the road...a month from now, two, several months from now, when they've saturated their bandwidth, brought in more customers than they expected with their extremely low prices, and have proven that they're a viable competitor in todays market and not just another fly by night company who's going to jump in with both feet, realize it's too much and sell out (again? ;)).

Only time will tell....

nuclear

11-17-2003, 12:02 PM

Originally posted by WhatWasThat
:topic: Ok, a few people saying "Let's give 'em a try" :topic:

:topic: "They are the same company... amd they're gonna do it again... :topic:

Aha! They switched bandwidth... without notice! Well, that is something to be worried about. And actually has one answer that is on topic... any backup for that?

What did they do that was wrong? Why are they being flamed?

what if they are telling the truth?:confused:

BUT...IF they ARE the same person/entity, then at this point I want NOTHING to do with them because somebody (MSG) claims they re NOT the same entity at5 all and have hired this Jacques Tham as a consultant. If they would lie, then BUYER BEWARE!! Run away as fast as you can! Your host shoudl be someone with honesty if not integrity at the least!

This is my last post on this subject unless something that actually answers the question is posted (like anyone cares what I post anyways... LOL)

I tried to answer you as best I could without going into an entire history of the last year...

*IF* MSG and UCG have the same people behind them (Jacques, etc) then yes people should be aware of what they're getting into.

Making a quick buck and selling your company, and doing it again isn't really the issue. The issue here is that United Colo was a disaster and they were very dishonest people.

I would suggest doing a search on United Colo, UCG, etc and look for posts about a year back. When they first opened they were advertising InterNAP bandwidth on 100mbit ports. I can't remember where the next move was but they basically admitted they couldnt afford their bandwidth bill shortly after; and moved to Cogent(Correct me if im wrong there...I honestly can't remember nor find the post)

Shortly after that I believe they moved to he.net/wworks bandwidth. That lasted a month or two before they moved to Williams.

Keep in mind I believe they were only in that data center for less than 6 months before selling to Sago. During that time they suffered a great deal of downtime, the network was oversold to the point where servers were only able to reach dialup speeds. They suffered numerous DDoS attacks, support was slow and often rude.

I believe they gave clients less than 12 hours notice before packing their servers up on a plane and flying them across the country. Their excuse was that they were having problems with their bandwidth provider...but in reality they sold the company.

The reason people are flaming them is because this is exactly how it all started only a year ago. Great prices, lots of bandwidth, a friendly--yet anonymous--person representing the company on WHT.

Maybe they got their act together? Possible...does Jacques have more than a consulting role? I think so, site design is the same, hardware offerings are identical, bandwidth offering is the same, the WHT posters go by the name of UCG, Inc. and now we have an MSG, Inc. posting here. His name was on the whois information until it was discovered...

In the era of UCG there was a guy named hostingsp that constantly defended the company...he probably could be compared to the former Iraqi Information Minister because his posts were just that funny. Now there's a similar person defending MSG somewhere.

If it looks like a duck, walks like a duck...it's probably a duck.

They use formmail to accept credit card numbers....I think that says enough. That should have been taken care of before they even launched.

In any event...I really AM trying to be fair about this...and I'm still waiting on my server to be setup. I don't mind putting my money where my mouth is this time, because I'd like to give an honest and fair review at some point...but people should be aware of the fact that this could be another bad situation.

nickn

11-17-2003, 12:14 PM

They use formmail to accept credit card numbers....I think that says enough. That should have been taken care of before they even launched.

I noticed this too, but wasn't 100% confident.

You'd think that if nothing else, since managed.com has history in the industry (whether good or bad, jacques has been around for a good while) he'd be smarter than this.

nuclear

11-17-2003, 12:20 PM

Originally posted by nickn
I noticed this too, but wasn't 100% confident.

You'd think that if nothing else, since managed.com has history in the industry (whether good or bad, jacques has been around for a good while) he'd be smarter than this.

I still want some more information on this Global OC-192 network that both companies seem to advertise.

When does 1 GigE = Global OC-192 network.

It's just very fishy that both unitedcolo.com and managed.com have almost identical designs, they use some of the same text to describe their company, and their TOS/AUP are exactly the same.

If it's true that these "Investors" hired Jacques as a consultant...I don't think they got their money worth.

Yea, didn't UCG also have these anonymous investors and board of directors?

Xenos

11-17-2003, 12:45 PM

We should just sit back with our popcorn while the people that disregarded these issues order servers with MSG. I'm sure it will be interesting how it plays out :D

rickkumar

11-17-2003, 05:05 PM

FYI: I had few questions and sent email to Managed.com this afternoon.

I got th eresponse back in about 10 mins.

Thanks.

Daryl

11-17-2003, 06:21 PM

Managed.Com has been awesome for us so far...I would think that if you require self managed servers and if you know what your doing then Managed.Com is good for you because their support team is only in during regular business hours from 9:00am PST to 5:00pm PST as mentioned by one of their staff members. However they have 24/7 staff for reboots which I am not sure as of yet because I havent sent in a request for a reboot yet. I think they should get more than one line since when you call them it always goes to the voicemail and their response times are alright but not the best. Overall I think I would give them a 8/10 based on everything.

cynix

11-17-2003, 06:25 PM

still waiting for the server :(

Daryl

11-17-2003, 06:28 PM

When did you order their server? I got my server within 24 hours...

kingpcgeek

11-17-2003, 06:35 PM

I ordered mine on Friday. Received the following email right after:

Dear Valued Customer,

Thank you for your recent order. Our engineering team is currently setting up your server. Upon confirmation of payment, your server will be activated within 24-48 hours.

Best Regards,

Dedicated Hosting Sales
Managed Solution Group, Inc.
www.managed.com

Haven't heard anything since but since I ordered right before the weekend it might be longer then their auto-responder states.

cynix

11-17-2003, 06:37 PM

I ordered on Friday. Got confirmation and paypal request soon afterwards, and paid. Nothing happened on Saturday so I sent them an email, and they said my server is scheduled to be activated on Monday. Today is Monday and I sent them another email, and now they say "we will try to set it up by tonight". Great scheduling.

Daryl

11-17-2003, 06:37 PM

I know for sure that they dont setup servers on weekends...I would recommend you to call them at 1888.585.8889 and check to make sure whether your order is in their database because mine wasnt for some reason nevertheless I had my server setup within 24 hours.

kingpcgeek

11-17-2003, 06:45 PM

Changing:
Thank you for your recent order. Our engineering team is currently setting up your server. Upon confirmation of payment, your server will be activated within 24-48 hours.

To:
Thank you for your recent order. Our engineering team is currently setting up your server. Upon confirmation of payment, your server will be activated within 24-48 hours business hours.

Would sure seem to make sense.

Daryl

11-17-2003, 06:47 PM

You mean sense :)...well I agree with you...but I guess they forgot about it...minor things which mean a lot to their business. :)

nuclear

11-17-2003, 11:56 PM

I got that same email on friday...

Needless to say I don't have a server. Not really unique to this company though...I ordered a new server from servermatrix; and while it went up this morning...it was the wrong OS and missing some stuff.

Of course I"ve had a ticket in with them since about 6am...seeing as it's 11pm and the only reply i've gotten is that it will be fixed ASAP....

It seems that all these low-cost providers are getting swamped lately. Not a Good Thing.

WhatWasThat

11-18-2003, 12:08 AM

Thanks for the replies. It makes me want to search really far back to get to the issues.

I do NOT want to take a chance on a company that relies on someone with a history of dishonesty or deceit...

This feels to me like the "Clinton" syndrome.

Do I think he knows his job? Yes.

Would I trust him with my daughter? Uhh.. No.

My web sites are like my children. I don't want them to be mistreated or handled carelessly... so i am not going to send them to a DC (Daycare Center) that has a reputation of child abuse...

(That was a metaphor that implied that I want a host that I can trust... not a reference to childish behaviour or anything like that, ok? )

John :banana:

Bling Bling

11-18-2003, 12:27 AM

Originally posted by cynix
I ordered on Friday. Got confirmation and paypal request soon afterwards, and paid. Nothing happened on Saturday so I sent them an email, and they said my server is scheduled to be activated on Monday. Today is Monday and I sent them another email, and now they say "we will try to set it up by tonight". Great scheduling.

Saturday i was told the same thing,that it would be activated on monday. So i was nice enough to give them till around 7pm today, so then i email them and i get "The tech support support team is really busy right now with other activation. We'll keep you posted." I understand they may be backed up with orders but why tell someone it should "be up by monday afternoon" in the first place.

ringnebula

11-19-2003, 03:35 AM

I think I'll get in on this now too......
I ordered a machine on Thursday night at about 1:30am. On Friday morning I hadn't received any sort of confirmation email so I emailed them. They responded that my server should be setup that afternoon and it wasn't then they said 24 ~ 48 hours.

Well today the server was online. there were some initial issues with ip's and passwords being typoed in my activation email but that was worked out quickly.
I ordered a FreeBSD machine without cPanel and a custom partitioning scheme that they did correctly. This made me happy as I have been with other larger providers that couldn't seem to get partitions anywhere near my spec. One thing I thought was very odd about the machine was that it came installed with FreeBSD 5.0 RC1. That's right, a Release Candidate not an actual release. This bothered me a bit but I just ran an upgrade and now am happy about that.
This evening there was an odd IP conflict but it solved itself in about a minute.

The bottom line for me is this: Though the level of service I have received thusfar has not been inspiring one has to remember that this is a $55/month server. You get what you pay for. Since the machine is going to be used as nothing more really than a backup I am not that concerned. I wouldn't host anything critical on the machine but for it's pupose it is so far adequate.

MSG Inc.

11-19-2003, 03:10 PM

Greetings,

Regarding activation time, customers who ordered a server with us up until Monday should have received their respective server by now. Please contact sales@managed.com if still don't have your box.

Best Regards...

darkpunk99

11-19-2003, 05:42 PM

Originally posted by nickn
I noticed this too, but wasn't 100% confident.

You'd think that if nothing else, since managed.com has history in the industry (whether good or bad, jacques has been around for a good while) he'd be smarter than this.

I don't think it's such a good idea either, but keep in mind - they're not the only company that does this.

<form METHOD=POST ACTION="https://secure.burst.net/cgi-sys/FormMail.cgi">
<input type=hidden name="recipient" value="orders@burst.net">
<input type=hidden name="subject" value="Nocster Dell Overstock Server Order">
<input type="hidden" name="redirect" value="https://secure.burst.net/orders/nocster/timed.shtml">

<form name=form_2 action='http://www.fdcservers.net/cgi/FormMail.pl' method=POST>
<input type=hidden name="recipient" value="sales@fdcservers.net">
<input type=hidden name="subject" value="Colocation Server Order">
<input type=hidden name="redirect" value="http://www.fdcservers.net/order/thanks.htm">

I'm sure there's plenty more too.

Onture

11-20-2003, 05:01 AM

The Burst order form is called from a secure https:// site. The formmail script is also called form secure https:// site. This is the same as Managed.

I'm not familar with formmail as I don't use CGI, only php. The only question is, whether the formmail script is emailing the data over a secure connection? (SSL/secure certificates on client & server etc).

Many companies go half way in securing their data. Customers don't know this, they assume its 100% safe when they see a padlock on their browser. There are many factors..

Originally posted by darkpunk99
I don't think it's such a good idea either, but keep in mind - they're not the only company that does this.

<form METHOD=POST ACTION="https://secure.burst.net/cgi-sys/FormMail.cgi">
<input type=hidden name="recipient" value="orders@burst.net">
<input type=hidden name="subject" value="Nocster Dell Overstock Server Order">
<input type="hidden" name="redirect" value="https://secure.burst.net/orders/nocster/timed.shtml">

<form name=form_2 action='http://www.fdcservers.net/cgi/FormMail.pl' method=POST>
<input type=hidden name="recipient" value="sales@fdcservers.net">
<input type=hidden name="subject" value="Colocation Server Order">
<input type=hidden name="redirect" value="http://www.fdcservers.net/order/thanks.htm">

I'm sure there's plenty more too.

amusive.com

11-20-2003, 05:12 AM

Most likely the email is sent plain text. However, if the order processing computer is on the same network or same system, it doesn't matter too much (not going over the general internet unencrypted). Although it's still a bad idea, IMHO.

Especially since it's not at all hard to add a little bit of encryption in there. I whipped up a system that uses gpg encryption in a few minutes -- nothing at all difficult -- and even wrote a little script so my email application can auto-decode encrypted messages to memory when I need to view the encrypted files.

I don't understand why these companies wouldn't spend such a small amount of extra, added time, to do something like that.

desman

11-20-2003, 05:14 AM

Mine was setup 50 hrs after the allotted time they said it would take in the original welcome email, but I will say support and the server is great thus far – I will report back if I have issues – Cheers, Mark

Originally posted by Daryl
When did you order their server? I got my server within 24 hours...

cactus

11-20-2003, 08:14 AM

Mine was setup 50 hrs after the allotted time they said it would take in the original welcome email, but I will say support and the server is great thus far – I will report back if I have issues – Cheers, Mark

I have to agree, I received mine within 48 hours so I would say their setup delivery is very prompt in my opinion.

Regards

mainarea

11-20-2003, 02:33 PM

I'm not familar with formmail as I don't use CGI, only php. The only question is, whether the formmail script is emailing the data over a secure connection? (SSL/secure certificates on client & server etc).
All of these, to the best of my knowledge, send the data to email boxes located on the same server, so your data should be safe. My company uses formmail with slight modifications for our order form, however we do not collect credit card information over it (it is HTTPS though).

- Matt

trustedurl.com

11-20-2003, 02:53 PM

Originally posted by mainarea
All of these, to the best of my knowledge, send the data to email boxes located on the same server, so your data should be safe.

yes, but that credit card data shouldn't be stored in plain text. If their box isn't 100% secure, then It would take anyone with a bit of linux knowledge... oh, well... 2 minutes to get to that mailbox and all the info in it.

Again,

https:// means that the data sent between your browser and the webserver is encrypted, however, on the sending and receiving end the data is NOT encrypted (unless you specifically did that).

So, if that box is compromised then there's a lot of trouble if the data isn't encrypted when it was received by the server.

Let's assume they do though :D

edit: and they're running MW's formmail 1.9...

MSG Inc.

11-20-2003, 04:12 PM

Greetings,

FYI -- Managed.com is planning to use a fully intergrated CRM software to handle billing and orders processing within a few months.

We want to make sure it works properly in beta mode first before using in a live enviroment.

Best Regards...

darkpunk99

11-21-2003, 02:59 AM

Originally posted by VS-Lap
The Burst order form is called from a secure https:// site. The formmail script is also called form secure https:// site. This is the same as Managed.

I'm not familar with formmail as I don't use CGI, only php. The only question is, whether the formmail script is emailing the data over a secure connection? (SSL/secure certificates on client & server etc).

Many companies go half way in securing their data. Customers don't know this, they assume its 100% safe when they see a padlock on their browser. There are many factors..

The form on Managed.com was SSL too (https://). Even if the email is sent over a secure connection, there's still the risk that the inbox itself could be "hacked" and all the CC numbers would be available to the intruder.

amusive.com

11-21-2003, 03:09 AM

This appears to be a viable alternative to just formmail -- looks like it'd be almost as easy to setup, but still secure. Over a HTTPS connection, this would GPG encrypt the content making secure goodness complete:

http://www.verysimple.com/products.php/simplesecure.html

WCHost

11-21-2003, 05:59 AM

I have a friend is playing with the server,

there are many aweful problems, but they took a long while to reply

"We will forward this email to our engineer"

And then we never hear them back for 3 days already

Onture

11-21-2003, 11:27 AM

Thats why I said "The Burst order form is called from a secure https:// site. The formmail script is also called form secure https:// site. This is the same as Managed." :)

There will be always risks. The problem is most companies don't try 100% in protecting the customers asset.

Lets go on step higher. What if the intruder gain access to web server by some exploit? He could modify formmail.cgi and insert a code that will carbon copy the details to himself!

Ok, lets disable ecommerce transactions and do it the traditional way. Over the phone! But then again.. your phone could be tapped! :blush: Or some staff from the next partition is listening in your details as well! Most corporates record phone conversations for "quality assurance". What if the tapes get leaked?

Its goes on and on. Don't you just love security? :stickout:

Originally posted by darkpunk99
The form on Managed.com was SSL too (https://). Even if the email is sent over a secure connection, there's still the risk that the inbox itself could be "hacked" and all the CC numbers would be available to the intruder.

Flippy

11-21-2003, 03:52 PM

IMHO
Apache and PHP with this configuration: securityfocus.com/infocus/1706
Well Firewalled FreeBSD (only http and https ports open)
Well configured MySQL (tables in encrypted files)
And a small encrypted PHP well written script should do well with handling CC # information
But off course, no one gives a ....

cactus

11-21-2003, 08:43 PM

Hey Guys,

Just to let you all know. I received my server from them about 4 days ago, checked the system and found the Whm/Cpanel to be corrupted as the installation was not done properly.

They promised to do a reinstall, I don't know what they did to the server and now I can't login via SSH or WHM. It's totally DEAD.

I contact them numereous times and lots of excuses and nothing has been done to fix the problem or getting the server online.

Their support is non-existant and paying for a useless server and zero support is not what I bargained for, although I am fully aware "you get what you pay for" BUT this is totally unacceptable everything "ZERO"

How do you expect me to work on a DEAD server where I cannot even login to check what's the problem and fixed it???

MSG Inc.

11-21-2003, 08:54 PM

Cactus,

What is your server IP? Most of the pending support tickets have already been processed and closed within 24 hours.

cactus

11-21-2003, 08:57 PM

Hmmm... After my posting, now I am getting some results!

We had to restart the install as it failed again. We swapped the
hardware just in case it was the server.

best regards,

Managed.com

Yes!... The POWER OF WHT WORKS WONDERS!!!

Regards ;)

funnyusa

11-21-2003, 09:04 PM

work damn good on my server, good speed as well

I'll stick with them until their speed running like "FDC"

cactus

11-21-2003, 09:08 PM

MSG Inc., Please check your PM

Thanks for any help.

Regards

Mallclerks

11-22-2003, 01:58 AM

Well since posting on here works supposedly, Maybe this will work get my server...

Ive been promised server for almost a week now, and keep getting told your running out of servers, or that your working on my server and installing everything, then told 5 hours later 'Whoops, sorry, we thought that it was your server, but actually it was another persons server"

So, Maybe this will get my server setup for me now? As Im starting to get a little angry about how I was told 48 hour setup time, yet week later still no server!!!

edit - Well, After posting this I checked my mail and had allready recieved a reply, funny how there Info email is so quick, yet I hear there support sucks, ironic how easy is for them to answer sale questions ;)

Anyways, I got this reply

"Apology again. The activation team is working tomorrow. If you don't
your server by 6:00 pm (PST) tomorrow, a full refund will be issued.
Plus, we'd like to offer you 1,500GB of data transfer for your first
month. Your bandwidth package for every month after that will be the
same as all other customer -- at 1,000GB per month."

All I can say is, Wow, 500GB more transfer for First month, No doubt I will be able to use all of that up, I mean, as everyone knows, the first month a server is online is Always the busiest :|

Weppel

11-22-2003, 09:18 AM

Originally posted by Mallclerks
Well since posting on here works supposedly, Maybe this will work get my server...

Ive been promised server for almost a week now, and keep getting told your running out of servers, or that your working on my server and installing everything, then told 5 hours later 'Whoops, sorry, we thought that it was your server, but actually it was another persons server"

So, Maybe this will get my server setup for me now? As Im starting to get a little angry about how I was told 48 hour setup time, yet week later still no server!!!

edit - Well, After posting this I checked my mail and had allready recieved a reply, funny how there Info email is so quick, yet I hear there support sucks, ironic how easy is for them to answer sale questions ;)

Anyways, I got this reply

"Apology again. The activation team is working tomorrow. If you don't
your server by 6:00 pm (PST) tomorrow, a full refund will be issued.
Plus, we'd like to offer you 1,500GB of data transfer for your first
month. Your bandwidth package for every month after that will be the
same as all other customer -- at 1,000GB per month."

All I can say is, Wow, 500GB more transfer for First month, No doubt I will be able to use all of that up, I mean, as everyone knows, the first month a server is online is Always the busiest :|

And thats exactly why they can offer you that without making any big costs. Nevertheless it shows that they were wrong, and willing to compensate it. And that's a good thing, a very good thing :)