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View Full Version : [FDC Server] If you want to know just read ;o)


Seraphin[69]
11-12-2003, 09:15 PM
Hello webhosting folks !

I just wanted to post on that forum to say the truth about FDCServers.net (as they keep on deleting "bad posts" on their own forums)

So here is a little story of what's happening overthere (funny and not funny) 100% true ^^

Sooooo where to begin ? Maybe with the beginning lol

I signed up for a IRC Server (1ghz duron etc...) on a 10Mbits line. All was fine, I was even upgraded to a 100Mbits line (very very very good) and, one day, they dropped me from a veeeery fast pipe to a 5Mbits dedicated line (dedicated AND capped despite they talk about bursts ^^)

1 - FDC change the speed you sign up for

When I saw that, I decided to switch to another plan :

1).
Basic package

AMD 1400 (actual speed 1Ghz)
512MB RAM
120GB HDD 7200RPM 8MB cache

- 100Mbit port
- 5Mbit dedicated connection
- Cogent backbone
- extra traffic FREE !!!
- BGP4 routing protocol
- FREE IPs (arin rules)
- UN-METERED bandwidth
- no overage fees
- 8 hour setup

(which is still an actual offers as I write those words)

And they said it was impossible to switch to another plan (despite my server's specs fits that offer)

2 - FDC make you pay more than you shoud (baaaad)

What's funnier here is that they changed the offer the day I posted and decreased the basic offer to 3Mbits

3 - FDC keeps changing their offers (worse or better, depend on the plan you're on, but for me it was worse)

They next changed the graphics of the website and "reput" the 5Mbits for the Basic package (funny isn't it ?)

4 - FDC is loosing a bit of credibility

Anyway, I said it was not a problem as I had always paid 139$ a month.
ARGH something TERRIBLE then happened to me ! There was a power outage @ FDC (okay, **** happens...) and my server is down ! So I decided to send a helpdesk ticket, then another, and another, with a total of 5 tickets ! (yes 5) And no technician was able to tell me what was wrong :

They first said there was an outage that crashed my box (unlucky me !) then as nothing was seemed to be done I send another ticket and a technician asked for my OLD ip (they switched on a BGP network 1-2 months ago). I thought it was very strange but I told them. Then they asked me what was in my box, so I gave them my server specifications.
So after those messages, my server is back online, my 2 hardrives are GONE (with all the data that were on) and I had a new 200GB harddrive. The technician said the 2 HD crashed so they put a new one.
When I said I was going to compare serial numbers of some piece of hardware to see if it was REALLY MY box, they said they moved me to a NEW box (and I checked some serials, they have nothing to do with my old box...)

5 - FDC has lost my box
6 - FDC has lost my data without any kind of refunds
7 - 3 days to get a box online

But you know, I'm not lucky at all, and then my server started to have network issues (so a few friends of mine) and if you compare all our MRTGs, you see we have the same fluctuations, despiste we're on different plans !

8 - FDC *seems* to have a biiiiiig problem with its network !

Soooo, I decided to post a support ticket (so did a friend of mine) and they said my NIC was defective (I thought about traffic shapers that are configured like crap but anyway I'm not a FDC technician !)
What's make me laught is that they changed my NIC 2 months ago (replaced the internal NIC with an INTEL). At the moment, I'm waiting for a new NIC to replace my "old new actual" NIC (sorry but it's funny ^^)

9 - FDC is trying to buy time to solve their network issues ? (hopefully you don't pay the NICs ! lol)

Anyway, at the moment, I'm still having the same issues for 2 weeks (I'm very patient, but it's really getting annonying, so annoying that I decided to move to another company !)

10 - Does FDC really care about their clients ? Who know !

To end this post, I'll just talk about a thread on FDCServers.net(s forums : A friend started a thread and our 2 last replies have been deleted (so other people can't read those because they know they hmm... I won't say a bad word but they s.... ;o)

The beginning of the post is here and the 2 deleted replies follow below : www dot fdcservers dot net/vbulletin/showthread.php?s=&threadid=309
(sorry but I didn't post enought to post an url)

Bummer , it's not " badmouthing your company or posting mis-information "
It is the reality of the traffic , sorry .
And i send many many helpdesk and mails to sales .....

If somebody REALLY make something to bandwidth problem , I don't need post like that ....
But understand me .... after more than a month .... I'm very patient .....

Drizzt

Same here
FDC seems to be having problem with their traffic shapers : they say they have the bandwidth to support all their clients but I see traffic problems for 2 weeks.

Helpdesk said it was the NIC that was causing that (funny because they changed it 2 months ago, I never saw a NIC dying that fast but anyway it's not the problem here)

Anyway I feel sorry for all the friends I recommended FDC for...

Seraphin[69]

11 - FDC censures people that want to discuss about the network issue with all the forum people, and keep on talking about "rules" on a forum where none can be found on any sticky post. A forum is supposed to be an open talking space, good or bad !

I used to support FDC, now I'm very deceived, I feel stolen, and a bit (let's say a lot) disappointed by their technicians.
Anyway, I now know why FDCServers don't have a SLA...

Thank you for reading, and if you want any precisions, just ask ^^

thanos
11-12-2003, 10:14 PM
Yeah, well, here's the story of NBOXServers.net and our original route with FDC:

We purchased, in total over a few months time, approximately 115 Mbps of DEDICATED (ALL FOR US) bandwidth from FDC. It would get to the point, however, where we would use only 75 Mbps and get cut off or have our servers go completely down.

That's not the worst of it. We would post a helpdesk ticket on their support site, and they would always have a way of turning things around on us to make it seem as if the fault was on our heads. It angered me so much. Finally, on the last month we were with them, the same problems were occurring and I decided not to pay the bill. I was not going to pay for 115 Mbps of dedicated bandwidth when I was only able to use 50-75 Mbps. Why would anyone do that?

Now, we're with Hurricane Electric on our own 100 Mbps line and operating smoothly without ANY downtime whatsoever. I must say, if you want quality in your quantity, don't go with FDC. They have one of the worst networks I have ever seen, and they oversell their bandwidth quite a bit (though you could never get them to admit that unless you were a customer; they've admitted it through emails to customers such as myself a few times). Also, don't let them feed you any crap in response to this message, as they tend to get angry when we post our thoughts on these forums and fight back with lies. I've seen it happen several times.

Mod Edit: No advertising in the regular forum. Please read the rules! - Prohacker

-Jamie

Seraphin[69]
11-12-2003, 10:18 PM
Lol thanos, that reminds me of a helpdesk ticket :

Subject: Are you really overselling your bandwidth ? Posted by Lagarde Antoine



Hello tech team,

I've been very patient sofar (waited 3 days and all I saw was crappy performances).

I'm supposed to be paying for a 5Mbits DEDICATED connection, but, in my mind, 5Mbits means 640KB/secs and I don't get above 400KB/secs, with an average of 320KB/secs (which is 2.5Mbits)

So... If you do not respect your contract, you should know I'm in right to ask you to honnor the contract (and maybe carry complain against FDC for non-respect of the contract or even misleading publicity)

Now, if I see 640KB/secs again tomorrow, then I'll think it was just a temporary problem, if not well... you will see !

Thanks for your time,

[They asked me a few questions and the last reply to the ticket is :]

Subject: No subject Posted by FDCServers Support (Staff)



First of all, we don't oversell the bandwidth, 'cause currently there is still execessive bandwidth for clients to push in more data. Second, i checked the port that your box is connected to, which is set to 100M. Third, your NIC setting is also correct. We received several similar complaints before, but we got all of them resolved by sticking in an external network card. Unfortunately we don't have any left, we expect our next shipment will arrive next Monday or Tues, by then I'll definitely add the nic for you, and i'm pretty much sure it would cure the problem.

Regards

amirk999
11-12-2003, 11:21 PM
I am doing pretty well with FDC so far. Payed for 1mbit, got way more than 1mbit. It usually goes to 2-3mbit speeds. Once, I got a burst of 67mbps! I don't get that much traffic, but seeing as I got lots of hits at once, it might have triggered something :)

EDIT: They also gave me a faster CPU/RAM combo because they were out of the one I ordered :)

TheTrance
11-13-2003, 02:49 AM
From your posts I'd guess they don't have the best support but i can tell you that in terms of their connectivity they have had a lot of improvements since last year....
Hope you resolve your problems with them somehow...

ericabiz
11-13-2003, 03:30 AM
You know what I find amazing? After all of these threads about how terrible FDC is, you would think people would move on to better providers... but no.

It never ceases to amaze me. Anyone who is reading this thread and is considering FDC -- you have the power. Vote with your wallet. Go elsewhere.

Sometimes I think that no matter how bad a company is, they won't go out of business if they can sustain any sort of profit margin... because there are always going to be those people who say "They aren't that bad" and hop on board.

It's ironic that I just changed my custom title a few minutes ago and then read this thread. It's something I strongly believe in -- make your choices based on value, not price. Don't go with the cheapest provider out there, because you will get burned.

These threads about FDC happen just about every week. Yet I've talked to several people via PM and instant messengers about FDC, and I still have to convince them that FDC is bad. I've pointed them to the infinitely-long "FDC Extortion" thread. It doesn't seem to get through to them. I keep seeing these threads, so it must not be getting through to others either.

Please don't support these companies. Whether it's FDC, See Eye, or any of the other companies out there that consistently get complaints... don't throw your money away. You'll save everyone's sanity, and hopefully we'll start to see these "FDC stinks" threads start to disappear from WHT. (I know. It's wishful thinking. But bear with me here.)

-Erica (who is removing her signature in order to avoid the inevitable "You're just a host bashing your competitor" message, when, in reality, the day we compete with FDC is the day Aussie Bob and Deb compete with $10/year hosting offers in the Shared Requests forum.)

cyberultra
11-13-2003, 04:26 AM
Seraphin, I did read your post at FDC forum but you didn't get any reply :D

I was almost with FDC because of their low cost dedicated servers. I was thinking to try my luck because it shows that they still have some happy customers.

But after reading SOOOO MANY horror stories about FDC, I'll pass... I always have "bad luck" :D

Anyway, I really hope that they can improve their services someday and will have more and more good comments about FDC in WHT.

Mdot
11-13-2003, 06:27 AM
one thing I know for sure about FDC - they do cap you @ 5mbps if you burst more than that.
I had luck to burst server for 45mbps for about 2-3 hours, and after that I got capped at 5mbps.

regards,

Defcon|Rich
11-13-2003, 06:40 AM
Well unforutnatly you hit the nail on the head Simpli-erica. When people see low cost hosting they flock to it... The operative word here is 'low'

There are a few decent places around with good prices but generally if it is too good to be true it is... Just don't expect much spending $79 for a box thats all..

Seraphin[69]
11-13-2003, 07:28 AM
Originally posted by cyberultra
Seraphin, I did read your post at FDC forum but you didn't get any reply :D.

Maybe because they just keep on deleting our replies ^^

wheimeng
11-13-2003, 10:26 AM
Originally posted by Seraphin[69]
Hello webhosting folks !

I just wanted to post on that forum to say the truth about FDCServers.net (as they keep on deleting "bad posts" on their own forums)

So here is a little story of what's happening overthere (funny and not funny) 100% true ^^

Sooooo where to begin ? Maybe with the beginning lol

I signed up for a IRC Server (1ghz duron etc...) on a 10Mbits line. All was fine, I was even upgraded to a 100Mbits line (very very very good) and, one day, they dropped me from a veeeery fast pipe to a 5Mbits dedicated line (dedicated AND capped despite they talk about bursts ^^)

1 - FDC change the speed you sign up for

When I saw that, I decided to switch to another plan :

1).
Basic package

AMD 1400 (actual speed 1Ghz)
512MB RAM
120GB HDD 7200RPM 8MB cache

- 100Mbit port
- 5Mbit dedicated connection
- Cogent backbone
- extra traffic FREE !!!
- BGP4 routing protocol
- FREE IPs (arin rules)
- UN-METERED bandwidth
- no overage fees
- 8 hour setup

(which is still an actual offers as I write those words)

And they said it was impossible to switch to another plan (despite my server's specs fits that offer)

2 - FDC make you pay more than you shoud (baaaad)

What's funnier here is that they changed the offer the day I posted and decreased the basic offer to 3Mbits

3 - FDC keeps changing their offers (worse or better, depend on the plan you're on, but for me it was worse)

They next changed the graphics of the website and "reput" the 5Mbits for the Basic package (funny isn't it ?)

4 - FDC is loosing a bit of credibility

Anyway, I said it was not a problem as I had always paid 139$ a month.
ARGH something TERRIBLE then happened to me ! There was a power outage @ FDC (okay, **** happens...) and my server is down ! So I decided to send a helpdesk ticket, then another, and another, with a total of 5 tickets ! (yes 5) And no technician was able to tell me what was wrong :

They first said there was an outage that crashed my box (unlucky me !) then as nothing was seemed to be done I send another ticket and a technician asked for my OLD ip (they switched on a BGP network 1-2 months ago). I thought it was very strange but I told them. Then they asked me what was in my box, so I gave them my server specifications.
So after those messages, my server is back online, my 2 hardrives are GONE (with all the data that were on) and I had a new 200GB harddrive. The technician said the 2 HD crashed so they put a new one.
When I said I was going to compare serial numbers of some piece of hardware to see if it was REALLY MY box, they said they moved me to a NEW box (and I checked some serials, they have nothing to do with my old box...)

5 - FDC has lost my box
6 - FDC has lost my data without any kind of refunds
7 - 3 days to get a box online

But you know, I'm not lucky at all, and then my server started to have network issues (so a few friends of mine) and if you compare all our MRTGs, you see we have the same fluctuations, despiste we're on different plans !

8 - FDC *seems* to have a biiiiiig problem with its network !

Soooo, I decided to post a support ticket (so did a friend of mine) and they said my NIC was defective (I thought about traffic shapers that are configured like crap but anyway I'm not a FDC technician !)
What's make me laught is that they changed my NIC 2 months ago (replaced the internal NIC with an INTEL). At the moment, I'm waiting for a new NIC to replace my "old new actual" NIC (sorry but it's funny ^^)

9 - FDC is trying to buy time to solve their network issues ? (hopefully you don't pay the NICs ! lol)

Anyway, at the moment, I'm still having the same issues for 2 weeks (I'm very patient, but it's really getting annonying, so annoying that I decided to move to another company !)

10 - Does FDC really care about their clients ? Who know !

To end this post, I'll just talk about a thread on FDCServers.net(s forums : A friend started a thread and our 2 last replies have been deleted (so other people can't read those because they know they hmm... I won't say a bad word but they s.... ;o)

The beginning of the post is here and the 2 deleted replies follow below : www dot fdcservers dot net/vbulletin/showthread.php?s=&threadid=309
(sorry but I didn't post enought to post an url)

Bummer , it's not " badmouthing your company or posting mis-information "
It is the reality of the traffic , sorry .
And i send many many helpdesk and mails to sales .....

If somebody REALLY make something to bandwidth problem , I don't need post like that ....
But understand me .... after more than a month .... I'm very patient .....

Drizzt

Same here
FDC seems to be having problem with their traffic shapers : they say they have the bandwidth to support all their clients but I see traffic problems for 2 weeks.

Helpdesk said it was the NIC that was causing that (funny because they changed it 2 months ago, I never saw a NIC dying that fast but anyway it's not the problem here)

Anyway I feel sorry for all the friends I recommended FDC for...

Seraphin[69]

11 - FDC censures people that want to discuss about the network issue with all the forum people, and keep on talking about "rules" on a forum where none can be found on any sticky post. A forum is supposed to be an open talking space, good or bad !

I used to support FDC, now I'm very deceived, I feel stolen, and a bit (let's say a lot) disappointed by their technicians.
Anyway, I now know why FDCServers don't have a SLA...

Thank you for reading, and if you want any precisions, just ask ^^

Well, this is simply another thread of you get what you paid for, not FDC problem :D

eddy2099
11-13-2003, 10:48 AM
True, the trouble is that people see the price and thought why not. They would assume that bad things would not happened to them. Sadly majority going to that path are in for a surprise or are they ?

It is scary to know that there are those who just get attracted to low cost even if it is low quality. Failing once, they get back to the same virtual cycle over again, looking for another low cost provider.

When would people learn ? Well, probably never..

thanos
11-13-2003, 11:17 AM
No, there's a difference in not getting what you paid for and getting completely screwed over. FDC screws you over. When you purchase 115 Mbps of DEDICATED bandwidth direct from the backbone provider through them and they can't even give you that correctly because their network is a joke, that's a different story.

I can see how some of you sit here, reading our stories, and say "They got what they paid for," but in my case it's different. I paid for something at a price that wasn't low or even fair for that matter. And I got about 50% of what I paid for, so I stopped paying. Believe me, especially those of you that have never been with FDC before but say we got what we paid for, FDC is not a good provider. They do not keep their word on what they say they are selling to you, whether it is dedicated or burstable. And I know for a fact that they do oversell their bandwidth, as both I and my server administrator/partner can testify to this from emails and helpdesk ticket responses.

One more thing, for those of you out there who say FDC is still a great provider, even with all this said: half of the network administrators and technicians at FDC are not even certified. After speaking with several of them on the phone and online, and with some of the things they have said to me in these conversations, clearly they are not certified.

I am not here to destroy their company's name or reputation. I am just here to prevent what happened to me from happening to others like me. There really is no reason for me to come here and speak my mind except for that one.

-Jamie

Mark_TVI
11-13-2003, 11:45 AM
I am not here to destroy their company's name or reputation Too late! :D

Problem sites and users are attracted to the cheapest porices out there. They realize they will be playing musical servers because their sites and actions. When you try and use a budget host for your business, you are exposing your clients to all that goes along with using a budget provider. Why any serious web host would use a budget provider I will never understand. If you were to take a look in the Network Outages section here at WHT you see the same providers on a consistent basis with downtime. You also hear the same top 10 excuses;

10) You just need to reboot your computer.
9) Is your computer plugged into the Internet?
8) It is just you, we have no other complaints
7) Seems we have a very small problem, check back in a few days.
6) It was not major, only a few people were affected (with a few thousand sites)
5) We had to order a part.
4) It wasn't our network that caused the problem.
3) It was a DDOS attack
2) Did we tell you it was a DDOS attack?


(drum roll)

1) Everything's fine!

music
11-13-2003, 11:57 AM
Seraphin[69] --- Hopefully they make you right.

ericabiz
11-13-2003, 01:22 PM
Originally posted by thanos
No, there's a difference in not getting what you paid for and getting completely screwed over. FDC screws you over. When you purchase 115 Mbps of DEDICATED bandwidth direct from the backbone provider through them and they can't even give you that correctly because their network is a joke, that's a different story.

I'm sorry, but this was completely your fault.

With a 100Mbit+ commit, you can get a great price from just about any provider. I can point you in the direction of at least 6 different providers who would have been happy to have your business. These are major providers who also would have given you colo space in great datacenters (yes, even in Chicago, there are great datacenters. :P)

With that large of a commit, you're spending easily $3000 a month, and most likely $5000 or more. What the heck were you doing giving that money to FDC? If I were spending that much, you'd be d*mn sure I'd be calling up every single Tier-1 in the area and explaining that I wanted a ton of bandwidth at a great colo facility. If you want to lease boxes, lease them from Dell or IBM and put them in the colo. It's not going to be any more expensive that way (a lease on a 1U dual Xeon runs about $129/month from Dell.)

No, I don't think you can blame FDC for this. The only person you have to blame is yourself because you made a poor decision on your provider. It's no wonder FDC stays in business if people continue to hand them thousands of dollars every month for 100Mbps commits that FDC oversells like crazy.

The only good thing I can say about your situation is that you got out.

-Erica

RHChristian
11-13-2003, 01:31 PM
FDC also capped my servers at 5Mbps, now it looks like it's 3Mbps as I can only push about 300Kbps at OFF-PEAK times. During the day, constant time-outs, 200Kbps max. I'm moving soon to HE.net too, until then I have FDC to deal with. I currently buy from Acunett, I hold nothing against them as they are a great company.

Alan @ CIT
11-13-2003, 04:59 PM
Hi all,

I seem to be one of the few who has only ever had good experiance with FDC.

Ordered the server below about 3 months ago, and it was setup same day:

Duron 1ghz
1gb RAM
1 x 80gb HD
1 x 120gb HD
10mbit Unmetered
$139/month (Free Setup)

Server worked perfectly after setup, fast speeds, was getting 1mb/s+

In the past 3 months, had 1 problem with a dead Hard drive (the 120gb one), which was handled quickly and efficently by FDC using their Ticket support system. They were out of stock of 120gb's, so instead of making me wait, they asked if I would like 2 x 60gb drives instead, which I said yes to. The new drives were put in approx an hour and a half after it was decided the drive needed replacing. They worked perfectly first time.

Just done another speed test:
22:03:54 (1.44 MB/s) - `uumap.tar.Z' saved [8520221]

Still very nice speeds.

Honestly, for £139 / month, I expected a lot worse, but I've had nothing but perfect service.

Yes, there has been outages due to DDoS attacks, but I work for another dedicated server provider in the UK, and I can confirm that they happen, and when they do, there's not a huge amount you can do about them but filter like crazy and hope for the best. FDC are a bigger target than most I would imagine due to the IRC activities of some of their customers.

If someone were to ask me if I recommended FDC, I wouldn't hesitate to recommened them based on my own experiances.

Thanks,
Alan.

Mfjp
11-13-2003, 06:00 PM
Well,

I think they decided to pay $2000 a month with servers included for that 115mbps. That's why they suffer.

Laws
11-13-2003, 06:34 PM
You consider the hard drive issue minor? After it happens again you'll think otherwise...

Earlier this year we were looking for a DC where we could go wild with bandwidth, FDC at this time were cleaning up their act, released a new site and forums and things looked good. We ordered an AMD Athlon there.

Things were good for the first month, no huge issues we were aware of, this was shortly after Yipes was intruduced so network was clean for now :)

We bought another box, we were told it was a P4 2.4ghz box but it ended up being a P4 1.7Ghz box since they couldn't make RH work on it, not too bad, we accepted free 512 Stick of RAM instead.

For awhile everything was fine, then we bega having issues...

1) Network Hiccups - Random small outages and we were always promised new network hardware which never appeared...No biggie, we assumed as soon as they got enough customers everyone would get the BGP blend, instead they charge $149 instead.

2) Reboots - Varied greatly, one day it would take 10 mins, next it would take 3 hours until you called them to find out what was happening. After almost every reboot we had they would need the root password for some reason, a new problem occurred everytime relating to firewalls and all sorts which had been perfectly fine up untl then.

3) Hardware -

This is where it gets interesting...

Server (1) - RAM replaced once, NIC replaced once
Server(2) - RAM replaced TWICE, NIC replaced once, Hard drive replaced once

The hard drive issue was a disaster, it took them a weekend to work on the box, we wanted it mounted as secondary, was done around a day later, then by this time the hard drive "made a clicky sound then crashed", of course, it took them a good few hours between the server being rebooted and the techs figuring out it was busted for them to pluck up the courage to say it was broken, luckily we did have backups.

After all the bad hardware, the fact BGP was never gonna be on the cards unless we paid $149 for three not-so-amazing carriers and we could get seven for a third of the cost elsewhere and the fact the techs barely speak English and only respond with a sentence of information per reply before you have to get them to give you more we got out of there and bought two boxes at Server Matrix. We pay an extra $40 per month in total then we did for the two $99 servers at FDC but we have an awesome network, the nicest sales reps ever, techs that will go above and beyond and explain every command they've executed on your server and phone you, e-mail you, reboot the server if they see it go down, it's well worth the extra money.

Considering we'd be spending an extra $100 at FDC JUST to get XO and Cogent added to our mix then $40 extra for 7 providers at Matrix and all the stuff I listed is clearly a much better deal.

I think maybe Petr is an okay guy, he does want to go somewhere but he's cutting too many corners, he needs to hire a proper network engineer, increase the carriers, spend more on hardware (I think he's shipping it in from abroad, that's why RH 7.3 wouldn't work on the P4, he gave us the serial info for the proc and I could only find it listed on sites in another language) and he could also use some friendlier techs too.

Been wanting to get this out for awhile... the FDC forums are a joke, issues come up in EV1/SM forums, they're resolved by the managers, issues come up in FDC forums are removed within the hour, after the user is shouted down by all the people that have been brainwashed by FDC.

There is ABSOLUTELY NO reason to choose FDC, the bandwidth they promise is a joke since the hardware will crash and burn before you've done half of it and you can get a far better deal with all the bells and whistles elsewhere for a better price :)

Laws
11-13-2003, 06:53 PM
Oh yes, couple things to add -

When you order a server you're put into a hardware lottery, i'd be interested to hear if anyone got a server of the exact spec they ordered, we were supposed to have a 40 GB hd on one box and ended up with a 120, more ram, because they just randomly gave us the 1.7 hoping we wouldn't notice it wasn't a p4 2.4ghz which we had paid for.

Since FDC don't have a billing/invoice system and charges vary month on month (datewise) i'd recommend using paypal. It's also easier to cancel then :)

When we joined FDC we asked how many servers they had in the DC ( 600 was the answer), now, months on, ask again and see what they say, we were told 600 again. Doesn't say much for their growth rate eh? ;) There's a reason you don't see them expanding daily like EV1, SM etc, their churn has to be one of the higest in the 99 dedicated server industry...

thanos
11-13-2003, 07:03 PM
Simpli-Erica, you are missing the point. If I ordered that from them DEDICATED, I should have gotten that. If they can't handle their customers, they shouldn't be in the business. And if they can't provide what the customer pays for, they shouldn't be in the business. Pure and friggin' simple.

-Jamie

music
11-13-2003, 08:36 PM
I just get a little suspicious about comments from new members that have a total of 1 to 4 posts on WHT (Signing up with WHT in the last few days) and all of them are about how bad FDC is.
I am not saying they are right or wrong.

I guess FDC is much larger that I thought, if all these new WHT members find FDC first and then WHT.

eddy2099
11-13-2003, 08:41 PM
I wouldn't disagree that a host should honor what they offer and there is no way around that or else it would be false advertising. However, the trouble is that there are a lot of complains about this company here in WHT and prior to one signing up, you should do a little more research on the host background (this or any other). If it does not sound favorable then the best option might be to avoid it rather then to test the theory. If you do not do your research prior to signing up, you have yourself to blame. the point is people do just look at price as the only factor and sign up because of it. Price is not everything. Sometimes paying a little more would save you a lot of headache.

Laws
11-14-2003, 12:12 PM
music - We found FDC from WHT, i'd guess WHT equates for aboiut half their new servers (they're very active), I haven't signed up simply to bash FDC, this bashing was needed, it had been for months, the more stories that are brought out into the open, the better it is for everybody. Just because I haven't posted here doesn't mean I don't read daily :) We all have to have a first post, this topic was one which I felt most motivated to reply to...

music
11-14-2003, 12:50 PM
Well I guess there are enough clients like me that find value in FDC and continue to use them (I have been with them for over a year). Certainly many posts regarding problems at FDC. I must be lucky, hope your new provider works out for you.

BhAaD
11-15-2003, 04:25 PM
FDC is down right now!!!!!!!

RHChristian
11-15-2003, 04:31 PM
Back up, one of those hourly DDOSes.

BhAaD
11-15-2003, 04:31 PM
OH look...theyre back up again...yay...lmao

sysc
11-15-2003, 05:48 PM
but... music wasnt affected!!!! He's on one of those "special" lines. haha, I dont understand what the point of defending them is. You know they are horrible. We know it. What's the point?

linux-tech
11-16-2003, 02:00 AM
Originally posted by UltraUnixNET
Well, this is simply another thread of you get what you paid for, not FDC problem :D
Actually, it's not as simple as you get what you pay for. Decent providers come cheap, whether it's hosting or not. It's a matter of investigating those providers, testing the waters before you actually go in and decide to do business with them.

Vladimir S.
11-16-2003, 05:48 AM
Guys, we're working with FDC since they are start selling servers.
At start network was fast, but support was a bit slow.
Right now we have our swith and new bgp4 multihomed network are realy fast and stable, our customers are happy, so we're happy too.
Support is improved too.
Petr is realy good guy always.

RHChristian
11-16-2003, 03:15 PM
Now my port is maxed at 1/MBPS. Is this another downgrade...sheesh. 200/month for 1/MBPS on a slow network with sad support.

frozen
11-17-2003, 04:52 AM
I haven't had any problems hitting the full advertised speed since the introduced XO. I guesss I am another lucky customer on their special lines, lol

/me sarcastically rolls eyes.

trustedurl.com
11-17-2003, 04:53 AM
Originally posted by iCiD
Now my port is maxed at 1/MBPS. Is this another downgrade...sheesh. 200/month for 1/MBPS on a slow network with sad support.

How did they limit it? Just wondering...

Seraphin[69]
11-17-2003, 11:33 AM
They use traffic shapers