What should I try? I went into account settings->error pages->404 and put in the html. went to the site and try testing it.. still won't work.. Could anyone help? Thanks!

Add this in your .htaccess file.

ErrorDocument 404 /path/to/html/file/which/will/be/displayed

Where should I put this .htaccess file?

In your plublic_html folder.
Type ls -a to see hidden files.

Originally posted by a1022
Where should I put this .htaccess file? .htaccess in the root directory if you use cpanel make sure the error page html size is greater than 4 kb i think..

under a certain size it will not work... can't remember the size though :o