recently I just sign up for their reseller plan and the first and few day support is good but it have been more then 48 hours and they have not reply my mail and i have some problem with them.

following is a email error (i think so)
Message 2 of 2
From: "Ditrick Lim" <ditrick@ditrick.per.sg>
To: <highsky@hosay.per.sg>
Date: Thu, 6 Sep 2001 23:15:15 +0800
Subject: Fw: Warning: message 15ee70-0004Oq-00 delayed 24 hours



Admin how ah?>


----- Original Message -----
From: "Mail Delivery System" <Mailer-Daemon@server1.reflexhost.com>
To: <ditrick@ditrick.per.sg>
Sent: Thursday, September 06, 2001 10:58 PM
Subject: Warning: message 15ee70-0004Oq-00 delayed 24 hours


> This message was created automatically by mail delivery software (Exim).
>
> A message that you sent has not yet been delivered to one or more of its
> recipients after more than 24 hours on the queue on
server1.reflexhost.com.
>
> The message identifier is: 15ee70-0004Oq-00
> The subject of the message is: testing
> The date of the message is: Wed, 5 Sep 2001 22:52:47 +0800
>
> The address to which the message has not yet been delivered is:
>
> hosaylia@server1.reflexhost.com
> (generated from bearbear@hosayliao.com)
>
> No action is required on your part. Delivery attempts will continue for
> some time, and this warning may be repeated at intervals if the message
> remains undelivered. Eventually the mail delivery software will give up,
> and when that happens, the message will be returned to you.


anyone know what happen ?
i'm unable to get support from them now and also i have email some question abt their webhosting control

coz i just told that i can set diffrent limit or HDD space and bandwidth but from the control panel i can only chose custobize plan they have been although i can change the bandwidth from there. and also they have told me that i can gib my customber a delicted ip. (if i want can get from their ip pool) but they are no ip pool in the control panel and have email them the request but up till now no support was given.

all i have to say for the firsdt few days i have some question and email them and they gib me a good support but these few days support when down (are they on holiday?)
Now i still waiting for their email......

hope that my cust can tolerate with me. :(

I'm very sorry that you are having these problems, we seem to be having problems with our email, although my email is working fine.

I sent you an email, so please try email us again.
Alternatively, visit our website at www.reflexhost.net (http://www.reflexhost.net) and click on the button to chat live to us.
Or even post in our Support Forums (http://www.reflexhost.net/Forum)

Regards,

Fred Phelan
ReflexHost

Originally posted by reflexhost.com
. . . . . .visit our website. . . .and click on the button to chat live to us.HighSky, Did you try reflexhost.com's suggestion before posting here??

SWR I have try their live chat before they have reply everytime i click on the live chat it will just hang there for minutes.

i will try to email you again matt. :)

Hi,

I personally dealt with your emails, I explained what you had to do if you desired a custom package.

I received the email about the IP pool precisely an hour before I am posting this, and have been away. As I post this I also post the response.

I hope this helps,

Matt
ReflexHost

The email is now sent, is it reaching you?

And so far this month, we have had only 2 minutes of downtime for a server reboot, and have experienced no problems with email. If you do have a problem reaching us via email, you can always contact us via the ticket system or support forum as well.

Thanks
Matt