A friend of mine had recommended me to them sometime back when a host that I loved to death went bad. These last two months have been nothing but hell for me. Frequent downtimes (I have internetseer.com monitor both my domain name and ip address) and absolutely horrible support.

I recently opened a ticket with them asking some general questions. Anyone care to translate this for me??

But my big thing is..they seem to be a reseller for *****. From my lurking around here I know ***** = antichrist. I asked my host about this and got no straight answer. Here's the ticket:


Problem:
Wed Sep 5 09:59:36 2001:
I was first wondering how exactly the 99\% uptime guarantee works. Is that 99%
a day/week/month/year? I've noticed alot of times that my 'site' will be
down...but the IP address resolves. Could you explain why ####.### (my domain name) won't work
but my IP would? (it was down for over a day this weekend, but the IP was only
down for about an hour).

I have noticed frequent downtimes, even for the IP address. Is there any
particular reason why my site goes down so often?

My last question involved reselling. I've noticed that your network status page
is the exact same as *****.com. Are you a reseller for them?

Thank you.

Resolution:
99.9% Uptime Guarantee

(1.) Coverage
This 99.9% uptime guarantee applies to any client in good financial standing at
the time of a service outage.

(2.) Service Level Agreement & Specifications
WE endeavors to have the content of your web site available for http access by
any party in the world 99.9% of the time. Network downtime (unavailability) is
defined as 100% packet loss from us to its backbone providers. Downtime is
measured past 10 minutes after notification of network failure via our online
ticketing system. If the ticketing system itself is unreachable, the ticket must
be started by calling the our NOC. Our administrators will determine the end of
the downtime by a traceroute to the customer's machine from outside the Our
network.

(3.) Credits
a. Shared Hosting - In the event that your web site is not available for more
than 99.9%, We will credit the following month's service fee as follows. For any
shared hosting client, such credit shall be retroactive and shall be as
calculated below and as measured 24 hours a day in a calendar month, with the
maximum credit not to exceed fifty (50) percent of the monthly service charge
for the affected month.

Monthly Uptime Credit
95% to 99.8% 10%
90% to 94.9% 20%
89.9% or below 50%

b. Managed Dedicated Servers - For managed dedicated server customers if the
uptime is between 98.9% and 99.9% for any particular month the credit shall be
retroactive and equivalent to the difference between the guaranteed level of
availability of the customer's services during the month and the calculated
actual level of availability of the customer's services, multiplied by the
actual charges incurred by the customer for the services during that month
period. In addition, for managed dedicated server, customers may be entitled to
additional credits as calculated below and as measured 24-hours a day in a
calendar month, with the maximum credit not to exceed twenty-five percent (25%)
of the monthly service charge for the affected month.

Minutes of continuous downtime Credit
60 10%
5+ 60 minute intervals 25%

In order for you to receive a credit on your account, you must request such
credit within seven (7) days. For security, the body of this message must
contain your account number, the dates and times of the unavailability of your
website, and such other customer identification requested by Us. Credits will
usually be applied within sixty (60) days of your credit request. Credit to your
account shall be your sole and exclusive remedy in the event of an outage.

(4.) Restrictions
Credits shall not be provided to you in the event that you have any outage
resulting from (1.) scheduled maintenance as posted from time to time at
hostingsupport.com, (2.) your behavior or the performance or failure of your
equipment, facilities or applications, or (3.) circumstances beyond Our
control, including, without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, unavailability of interruption or
delay in telecommunications or third party services, including DNS propagation,
domain name registration / transfer, failure of third party software or hardware
or inability to obtain raw materials, supplies, or power used in or equipment
needed for provision of your web site, or (4.) a client breaking any item in Our
"terms of conditions and acceptable use policy" causing a machine to fail as a
result.

We are an outsourced technical support company.


Any help in understanding this response AND whether or not I got suckered into a ***** reseller is very very appreciated.

We'll I think you got suckered into ***** because of the cheap prices.

It seems that your domain is not resolving because they are having trouble with their nameservers.

I'd go back and plug in your hosts nameservers into internetseer.com, i think you will find that your host's nameservers are down just as often as your site.

At any rate, find another host. ;)

there's a thread concerning ochosting's being a reseller for ***** here: http://www.webhostingtalk.com/showthread.php?s=&threadid=15363

& use the search button :)

I've actually done that. A friend pointed me here when I started having problems and I found that topic. My impression was that they are a total seperate entity from ***** based on that thread....but just from reading about ***** here...and how all the technical probs are the same (i.e....I had major problems with the Code Red virus becuase of my host) makes me believe that I am being fooled.

Yeah I was completely suckered in by the good deal. Too bad their tech support sucks arse. :mad:

Edit: Rechecked that thread. Apparantly alot has happened around here since my last search. This is definately interesting. Thanks for pointing that out to me.