Loading way slow for me.....:(

Working fast to me, have you checked your server loads?

I can't load www.nocster.com

Date City Country Time (s) Result
11/5/2003 08:33:52 San Francisco United States Failed
11/5/2003 08:34:12 Chicago United States Failed
11/5/2003 08:34:33 New York United States Failed

Yeah things are weird. Im not getting any ping responses.

It's definitely down.

<<<Unsubscribing to fix thread>>>

definitely down....
cannot load pages, no FTP, no SSH..... aarrgghhhh!!

Another DOS?


<<<Unsubscribing in an attempt to fix thread.>>>

...Along with their AOL username....weren't they going to get a dedicated line for AOL from the last downtime session?....:(

If you look down in the Network Outages forum you will see a thread has already been started regarding this. You will probably get more information from that thread once they begin to respond to it.

Cheers dude:blush:

Yes.

does this happen often?

it's the first time I've experienced something like this......

I'm able to access again, although a little slow still.

Where is the Network Outages forum?

does this happen often?

A weekly pattern is almost starting to emerge :(

There was a post on their message board but I didn't get to read it in time. If you can access it please grab it under network forum

im not able to access anything yet. man if this is another DDOS, im going to start getting very worried. this is happening a little to often for my liking.

It would normally by http://forums.burst.net but that appears to be down at the moment as well.

My servers also down!! What's going on !!!

Found the thread here http://www.webhostingtalk.com/showthread.php?s=&threadid=204143

From Last 15 min I am trying to acees my server as well as http://nocster.com, http://burst.net all is down.And Surprisely Nobody is available on AOL .So I am not able to complain anybody.What Should I do.

Thank You

well if they are having upstream problems and no one can connect, then that would be the reason no one is at AOL IM.

Do a whois on them and call their phone number and see what is happening. And see if there is an ETA on the repairs if any.

They are on the receiving end of a nice DDOS attack right now.

No eta when things will be back to normal unfortunately.

Kurt

This wouldn't have been so bad....if I hadn't just sent a welcome email 15 minutes ago to a new client for a new server that was ordered Monday. And now I sit here banging head on desk repeatedly :(

Nov 5, 2003 - DOS attack 11:23

On Nov 5, 2003, at 11:23 EST BurstNET Network became a target of another multi-hundred megabit DOS
attack. At 11:30 network had been reconfigured for "attack" profile.

This message is posted by BurstAlex on the Burst support forum:

"Nov 5, 2003 - DOS attack 11:23

On Nov 5, 2003, at 11:23 EST BurstNET Network became a target of another multi-hundred megabit DOS attack. At 11:30 network had been reconfigured for "attack" profile."

Yes, I was able to get to the network status forum and they said it was a DDOS attack.

Maybe Burst needs to hire some bounty hunters and take out the people that are doing this.

I have my dedicated server with them for just one site and it couldnt of happend at a worse time since today is my busy day becuase Sony released a patch to Everquest.

It looks like it's time to start searching for a new provider. After the horrible experiences I've been having with Nocster lately, I cannot justify keeping any server there - and if I wouldn't want a server there, how could I possibly keep a clear conscience and resell them?

My biggest problem began several weeks ago. A server with very light resource usage and only a few hosting clients on it began going offline every 2 days. Never at a certain time, just about every 2-3 days without fail.

Now, some math. Alertra checks every ten minutes. It takes 25-35 (several times up to 45) minutes to get a reboot at Nocster. 10 minutes downtime to be notified + a minimum of 25 minutes to reboot a server = 35 minutes. The server was doing this every two days, so you can see how much downtime that can add up to.

No evidence as to the reason of this failure could be found in any logs, server load, memory usage, etc. could be found. Not even the support techs at Nocster could think of a true reason as to why this was happening. I emailed/IM'd everyone I could find to shoot for help - even the CEO (from whom I did not receive reply).

One support agent has tried several ideas - including taking the box offline for around 2 hours to test the memory, but that turned out to not be the problem.

He last informed me that he noticed some settings in the BIOS had been reset. Since this, the server has been online for 5 days now without going offline.

Until now. I finally think that the server issues _might_ be fixed and then these connectivity issues pop up.

I would not wish this much downtime on anyone. The margin of profit with our server at Nocster is impossible to manage - figuring in the costs of all the outages far outweighs the bargain prices we thought we'd enjoy.

Sorry for the rant.

Edited....

nocster seens to be a "BIG" target this days =.=
All my server down.........

On Nov 5, 2003, at 11:23 EST BurstNET Network became a target of another multi-hundred megabit DOS attack. At 11:30 network had been reconfigured for "attack" profile.On Nov 4, 2003, BurstNET Network experienced four individual floods that seem to have characteristics of the Denial-of-Service attacks, with the most severe one measured in hundreds of megabits being between 21:50 EST and 22:20 EST. The smaller attack happened between 13:00 EST and 16:00 EST, and 17:50 EST and 19:00 EST.

While these attacks were less painful than the previous one, none the less they have severely saturated inbound capacity.

We apologize for the inconvinience.

Alex

Umm they were about to order more GIG E wonder if they still got the,?

Yes, we are currently the target for another DDOS attack. This one if massive, the biggest yet, as every single one of our pipes is filled up, and then some.

There is atleast 800MBPS of inbound traffic attacking us, probably more, as that is the capacity our transport lines can physically carry currently. Whoever is doing this has access to a ton of bandwidth, and due to the limited number of people with access to such, we hope to track these individual(s) down. We are going to legally pursue them, and make an example of them to the public of what will be done to such offenders. The fact that individual(s) would do such a thing, and cause damage to over 200,000 end-users, is just plain disgusting.

We currently are on the phone with all of our upstream providers and working on tracking the source(s) and blocking them.

SMA
PRES/CEO
BURSTNET

Originally posted by MiltonWaddam

It takes 25-35 (several times up to 45) minutes to get a reboot at Nocster. 10 minutes downtime to be notified + a minimum of 25 minutes to reboot a server = 35 minutes.
To their credit, Burst usually responds to reboot / priority tickets within minutes (ie: 10 at best). The only time I have had a reboot take longer is in the 6am time frame when the individual decided he wanted to run some tests on things, and that took 2 hours.

Originally posted by BurstNET
Yes, we are currently the target for another DDOS attack. This one if massive, the biggest yet, as every single one of our pipes is filled up, and then some.

Sean if there is anything that any of us can do to help find these clowns, all you would need to do is ask.

One thing I suggest is taking a look at the bigger spammers that you guys kicked off the network lately, seems that a lot of these attacks started about the time that you managed to get out of SPEWS, so there may be a connection, and spammers do have access to some serious hardware (among other things), good examples are the attacks on spamhaus yesterday, so it is possible....

<< I suggest is taking a look at the bigger spammers that you guys kicked off the network lately >>

We are quite aware of the possibilities of these being the offending individuals.
That is only one scenario though, and there are many more...

<< good examples are the attacks on spamhaus yesterday, so it is possible.... >>

That is correct, we are not the only ones suffering DDOS attacks in recent weeks. There has been a huge increase in these attacks, and there have been public news reports about them as well. Some major networks have been affected. There is more info on this on netcraft.com and several other industry websites if you care to read up on this:
Examples:
http://news.netcraft.com/cgi-bin/search.cgi?IncludeBlogs=1&search=ddos
http://news.netcraft.com/archives/2003/10/24/sustained_ddos_wobble_prominent_weblogs.html

These situations are really horrible, and I am sympathetic that our clients have to cope with it :-(

SMA
PRES/CEO
BURSTNET

Yes its terrible. I contacted the guy on aim, he didn't answer my question and got off :|

I phoned support, some lady answered, Terrible. She was just like uhuh yeah. Sure. Completely Unconcerned. (Thinks she would be a little more supportive)
She didn't even tell me what’s wrong. I had to ask if it was a DOS.
I am new to your company and thought I was coming in for good servers. I got good servers and a bad network :(
Hopefully you guys can cure this or I will have to go else ware...

It takes 25-35 (several times up to 45) minutes to get a reboot at Nocster.
It usually takes 5-10 minutes for a reboot over the ticket system, and 5 or less by phone (you can call for a reboot).

- Matt

DDOS ended.....

All my sites are online and running smooth.. :)

still 50%-75% of packet loss on every subnet ive tryed, what ip is pinging "fine" to you ?

64.191.29.107

No packet loss avg 55ms

$ ping 64.191.29.107

Pinging 64.191.29.107 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.191.29.107:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

still 75% to that IP as well.

:S No packet loss from my ISP to them. Server running better then it did it 4 days :|

starting to see more "nocster down" threads than we do FDC... thats pretty sad huh :P

Actually FDC still *DO* get atleast 1 hr downtime every day. But people here dont wanna post any more cause they know its NO USE.....

Originally posted by pibc
Actually FDC still *DO* get atleast 1 hr downtime every day. But people here dont wanna post any more cause they know its NO USE..... LOL :)

The DDOS is slowly dying down.

SMA
PRES/CEO
BURSTNET

keep in mind that a new IOS update has been released. Many providers are upgrading their CORE routers.

Originally posted by Reddrake
Yes its terrible. I contacted the guy on aim, he didn't answer my question and got off :|

I phoned support, some lady answered, Terrible. She was just like uhuh yeah. Sure. Completely Unconcerned. (Thinks she would be a little more supportive)
She didn't even tell me what’s wrong. I had to ask if it was a DOS.
I am new to your company and thought I was coming in for good servers. I got good servers and a bad network :(
Hopefully you guys can cure this or I will have to go else ware...

Yes!

I feel that someone really needs to speak with that lady.
I called burstnet today just to find out what was happening.
I wasn't rude or anything because I am a very paitient person.
All I asked was why this was happening and she did exactly the same thing to me as she did to you Reddrake but in my case
SHE HUNG UP ON ME! :eek:

Like I said I am very paitient even though I have customers who are not. But this was not called for and I am a paying customer.
I could understand her hanging up on me if I was rude in anyway but I was not at all.

The other sad thing is that I was calling from overseas.

This is not good for whoever owns this company and I am seriously considering moving my business elsewhere.

doesnt she know that this is what makes and breaks a company. If i ever heard ANY of my techs talk that way to a client... or even worse, hangup!!!!!!!!!!!, they will be fired on the spot.

On the other hand, if this is a DOS attack, they should have prevention methods.

When i worked as a level 2 tech at Dialtone (now interland :-( ), we were able to block an attack with in 10mins or less.

At my current location, i am routing directly through the WCG CORE routers for the south eastern US, which have their own little DOS suppression system by filtering abnormal packets.

but again, she should have atleast taken that call better. I believe that even a little " Thank you for calling, however, we are sorry for the delay and or down time of service, our techs are working as fast as they can to correct the situation......... that would have shut me up pretty quickly as a paying customer, and at the same time kept me a client..... for a little longer.

Originally posted by pibc
Actually FDC still *DO* get atleast 1 hr downtime every day. But people here dont wanna post any more cause they know its NO USE.....

network downtime and server downtime are 2 different things. Our network uptime has been %99.96 in last 3 months which you can verify with our customers on our forums.
Please don`t post something which in not true

Did you get her name?

This is definately not something we want going on, and is grounds for termination of any employee guilty of such. I'm sure this person was under alot of stress with the amount of calls today, but that is no excuse to be rude to a client in any situation.


Please contact me directly at ceo@burst.net, if you have any further details on this.


SMA
PRES/CEO
BURSTNET

Originally posted by Reddrake
Yes its terrible. I contacted the guy on aim, he didn't answer my question and got off :|

This was probably due to the DDoS knocking him offline. I apologize for that, and if it happens again you may want to call us.


I phoned support, some lady answered, Terrible. She was just like uhuh yeah. Sure. Completely Unconcerned. (Thinks she would be a little more supportive)
She didn't even tell me what’s wrong. I had to ask if it was a DOS.
I am new to your company and thought I was coming in for good servers. I got good servers and a bad network :(
Hopefully you guys can cure this or I will have to go else ware...

This is being taken care of - I again apologize for this.

Originally posted by BurstNET
Did you get her name?

This is definately not something we want going on, and is grounds for termination of any employee guilty of such. I'm sure this person was under alot of stress with the amount of calls today, but that is no excuse to be rude to a client in any situation.


Please contact me directly at ceo@burst.net, if you have any further details on this.


SMA
PRES/CEO
BURSTNET

Thats another flaw.
She didn't even give a name.
Maybe she is planning on leaving you guys :D

Was it ruth? lol j/k. Our clients server only slow down ..... nothing esle happen.

Ruth handles billing, she's always on top of everything. I've never been spoken to rudely by anybody at Burst, but stress can do strange things to people - I have a feeling that it won't happen again.

- Matt

I have been talked rudely twice around 1am est time. It tooken him about 4 mins to get me off hold to answer a quick question with the server. After that he told me he did not know :/

Hey,

the guys that work at night are fine. Moti and Jason are cool and they give great support. Jason especially!

It's just this one lady rep this morning that pissed the hell out of me. It was like she was doing it intensionally.

I don't want her to get fired because everyone needs a job these days. She just don't need to be answering the telephones.
Maybe BustNet admins should relocate her somewhere else far away from the stress of callers, somewhere like the server room!
It's very cool in there and quiet :)

It was most likely the same lady. I called her in the morning as well.

-Brian

Originally posted by Laurababy

It's very cool in there and quiet :)
Ya right!! All them servers in the same room, somethin tells me that it's not exactly "cool" OR "quiet" in there;)

I've dealt with the same thing in the early morning, female by the name of Lynn or Wyn (or something sounding like that), completely rude. At one time she told me that "You don't get phone support because you're a Nocster customer". I finally just gave up calling, waste of my time anyways usually.

maybe it`s that time of the month :-) j/k

<< You don't get phone support because you're a Nocster customer >>

That is correct.
NOCSTER clients do not get phone support.
Rebbot/Emergency phone support only for NOCSTER clients.


<< female by the name of Lynn or Wyn >>

Only three females employed by our firm in past 6 months, and none of them even come close to that name. We did have a "Zen" earlier in the year, but she is "no longer employed" by us :-)
Most likely you are referring to her....


SMA
PRES/CEO
BURSTNET

Originally posted by BurstNET

That is correct.
NOCSTER clients do not get phone support.
Rebbot/Emergency phone support only for NOCSTER clients.


Considering my job, that's about the only time I ever called anyways ;) Reboots, to straighten out ip issues for clients (service affecting), and that's purrty much it.


Originally posted by BurstNET
We did have a "Zen" earlier in the year, but she is "no longer employed" by us :-)


Ya, that's it, I knew it wasn't Lynn, but pronounced close (hey, I'm not perfect), she'd corrected me a couple of times, but that's the person I'm referring to.

Nocster down again, this time a long one :(

Jackula.

Be more specific.
I can still access the BurstNET forums without any problems....

Regards,
Thomas Currie

Hmm, I can't, i get a 'Page Cannot Be Displayed' error, I asked support about it and they said they have an external routing error...

I can still access the forums :)
And other people are posting.

So next time you say Nocster are down, double check :)

At the moment, They are up for me and others, and there are no network issues posted on the forum.

Regards,
Thomas Currie

Yes
The error is with VERIO

Thank You Pibc.

I thought verio was the best? how come the best is down?

Goto visualroute.visualware.com and do a trace from there :)

The problem is not even releated to BurstNET.
Its not there problem/there end.

Regards,
Thomas Currie

Ahh, I may have been wrong then ;)

Can't proof anything now, my end just started to work :P

Well everything just died for me here too :/

Yep, same on this end... :(

Aye, me too.

Can't ping my own arse.

I'm down :(

I'm down

No access at all here

It's back...lol

working fine here :)

Is Nocster Down Again?

They Say Yes but do not know why..... has anyone heard why yet?

Got notification from SiteUptime saying the server was unreachable, but not from Alertra. I checked, couldn't connect to the server or ping it for about 20 seconds, now it seems to be responding.

Just come back online now

Had a hiccup, but I'm still running. Must have been a router reboot or something....

Official word: Network admins are working on it, should be up momentarily if not right now.

- Matt

Back up for me... About 10 mins downtime...

Official word: Network admins are working on it, should be up momentarily if not right now. Works for me now, they will post the reason once they know it.

- Matt

backup but slow, at least its back up :-)

There is a network outage forum that this belongs in at the very bottom on the front page. Or you could add to the ongoing thread there as well.

Although I am down too... I would request that the mods not merge these threads... the first one was on the 5th... then the next outage was today... or something like that..

atleast 2 different times...

You should be back online unless your ISP has not updated their routes. It looks like GBLX is down completely, everything else looks fine though. As seen at http://ipstats.globalcrossing.net/dotcom/link7r.shtml?src=JFK1&mode=r2h&dst=64.191.0.1&type=trace , the GBLX link in NYC is not active for some reason.

Trying trace from node 'New York, NY, US (#2)' to '64.191.0.1'


1 64.214.13.1 (64.214.13.1) 0.572 ms 0.450 ms
2 pos4-1-622M.cr1.JFK1.gblx.net (67.17.64.254) 0.628 ms 0.521 ms
3 pos0-0-2488M.cr1.WDC2.gblx.net (67.17.71.22) 4.743 ms 4.866 ms
4 so1-2-0-2488M.ar1.DCA3.gblx.net (67.17.67.53) 12.133 ms 5.693 ms
5 p1-3.pr01.iad01.atlas.psi.net (154.54.10.117) 5.816 ms 5.847 ms
6 p1-1.core01.dca01.atlas.cogentco.com (154.54.1.185) 6.595 ms 6.362 ms
7 p4-0.core01.phl01.atlas.cogentco.com (66.28.4.18) 9.916 ms 10.869 ms
8 g49.ba01.b003003-1.phl01.atlas.cogentco.com (66.28.5.34) 10.493 ms 10.340 ms
9 hostnoc-faste.demarc.cogentco.com (38.112.4.134) 6.457 ms 6.639 ms
10 ge-4-0-ppl.rtr0.sctn.hostnoc.net (66.197.191.25) 27.634 ms * ms

- Matt

They're trying to bring GBLX back up from the looks of things.

At the bottom of the what front page?

I don't see a forum for network outage.

Originally posted by burstdan
The current outage is not due to a DDoS attack. A large chunk of NorthEast PA is out of power, we have huge winds going on, and apparently somewhere fiber got knocked out. We are awaiting a response from one of our fiber providers, but our other fiber connection is carrying most of the load, although not all, so you may see packet loss and latency.

That's the official word on the issue.

- Matt

Please check forums.burst.net for an explanation

Please check our forums for the explanation as more info becomes available, but it looks like a fiber cut.

Please check our forums for the explanation as more info becomes available, but it looks like a fiber cut.
This is the first time I writing something about burst that is not very pleasant.

Hey Dan, we all understand that sometimes problems can happen, but why the hack in the world, you guys log off the aol im and stop taking support phone calls when the servers are down ??????????? @#$@#$@$@# and the thing that makes me more mad, is your sales line is still working, but not the support.

For customers like me, it might not be the rare downtime, but your customer support (except Dav, he is excellet at customer support) is what would make us leave Burst/Nocster and move somewhere else.

Vishal Thakkar

Originally posted by NeedScripts
This is the first time I writing something about burst that is not very pleasant.

Hey Dan, we all understand that sometimes problems can happen, but why the hack in the world, you guys log off the aol im and stop taking support phone calls when the servers are down ??????????? @#$@#$@$@# and the thing that makes me more mad, is your sales line is still working, but not the support.

For customers like me, it might not be the rare downtime, but your customer support (except Dav, he is excellet at customer support) is what would make us leave Burst/Nocster and move somewhere else.

Vishal Thakkar

Their AOL accounts are on the same network as the servers. I think they are planning to get a separate line in the near future.

If you notice seperate downtimes, it's best to post them in seperate threads. That kind of keeps things in perspective. This thread was opened a few days ago, relating to an outage then, not today.

Their AOL accounts are on the same network as the servers. I think they are planning to get a separate line in the near future.
And what about phone lines?

Vishal Thakkar

Originally posted by NeedScripts
And what about phone lines?

Vishal Thakkar
They can't possibly answer every phone call - do you know how many phone calls they get? I have the direct extensions of certain staff members, and even they were overwhelmed with calls, they can't answer all of them. I was able to get through to them by calling somebody's cell, but I only tried the cell about 30 seconds before the network came back up. (Just in case anybody is wondering, I will NOT give out this phone number to anyone...)

- Matt

Originally posted by NeedScripts
This is the first time I writing something about burst that is not very pleasant.

Hey Dan, we all understand that sometimes problems can happen, but why the hack in the world, you guys log off the aol im and stop taking support phone calls when the servers are down ??????????? @#$@#$@$@# and the thing that makes me more mad, is your sales line is still working, but not the support.

For customers like me, it might not be the rare downtime, but your customer support (except Dav, he is excellet at customer support) is what would make us leave Burst/Nocster and move somewhere else.

Vishal Thakkar

I understand your frustration. Let me try to explain what happened. AIM support dropped off for a short time due to us losing complete connectivity - our office uses the same carriers our NOC does, so when you are down, we are down. As for the phones, we only had 5-6 people answering them, so some calls may have been missed. I apologize for the inconvenience.

Is Nocster down again?

I apologize for the inconvenience.
No prob.. I understand.. I have been with burst long enough.. and my overall experiance is wonderful, but still had to tell what I feel about the certain issues.. But in general, I would say you guys rock ..

Keep up the good work, and hopefully, in the future I will be one of those who gets through busy lines :)

Is Nocster down again?
Nope.. working like a charm :)


Vishal Thakkar

Not for me it isn't.

hum.. I guess.. call them or aol im and see what is wrong :(

P.S.. the site in your signature is working just fine.. if that is what you are talking about.

Vishal Thakkar

That's the strange thing, I can get that site, but at the time I couldn't get 95% of the sites on the same server.

Up now, but slooooow.

Burstnet is very slow now, I cannot even load their forum.

Post traceroutes.
I can access fine.

Regards,
Thomas Currie

Anyone know when the slow load times will end?

Originally posted by Intersabre
Anyone know when the slow load times will end?
Soon I hope, takes me a good few mins to load the burstnet forums :(

We are currently experiencing slowness due to a fiber outage with CTSI - it has affected many customers of CTSI (including phone) and even CTSI themselves. Basically, someone cut a fiber-line running along a railroad track, and the Transit Authority would not allow CTSI access until this morning. ETR is 14:30 EST today.