Hi, can anyone recommend a bug tracking system (with web interface) that even an idiot such as myself could install and configure? I've spent most of today trying to get rt (request tracker) installed and just ended up breaking things! Last time I use CPAN to miraculously and painlessly install Perl components - yeah right!

I also installed phphelpdesk, but was not impressed. Even though my needs are really basic, I didn't think it worked too well - seemed buggy.

I might just end up writing something myself as I don't have time to learn some complex system - and in the time I have wasted on this today, I could have knocked something up with php and mysql. *sigh*

Any recommendations are most welcome :)

I can help you with RT if you would like. I've got it installed and running on my box. I did not use the CPAN module :) I just downloaded and compiled the few perl modules that it needs.

I also have a demo system running on my server if you would like to see it.

Feel free to e-mail, AIM or ICQ me.

Frank

Thanks for the very kind offer. I might just take you up on it at a future date.

Right now, however, I have managed to install Jitterbug which I think is located here : http://samba.anu.edu.au/jitterbug/ (the site seems to be unreachable at the mo). This is very nice and easy to install and seems to have everything I want just at the moment - which is more for bug tracking than for customer support. It comprises just two stand alone binaries compiled from C and a few template html files with a web interface that runs through CGI. Even I could configure it!

Just one thing - I had to kludge some changes in one of the source files snprintf.c to get it to compile through GCC 2.96 (Redhat 7.1). So far, this seems to work - so if anyone is reading this that wants to compile jitterbug on a RedHat 7.1 box and has the same problem with compiling snprintf.c then give me a yell and I can give you my kludged-up version without warranty or liability :)