I just want to warn everyone about Rack4Less and Asia before this happens to anyone else.

I have received quite a few referrals on this board to Asia and Rack4Less saying they are good. Maybe at one time, he was. But it can't possibly get any worse now.

From the time I started inquiring about service from Asia, all responses were EXTREMELY slow (16+ hours). Instead of going with my gut feeling, I went with him anyways due to referrals from WHT members.

I paid $500 ($350/setup and $150/month) to get a server setup. I was told 5-7 days.

Well, 5-7 days quickly passed and I still was not getting anything from him. No response to half my e-mails and "We are working on it" to the others. I told him just cancel the order and give my money back. Still, No response period.

Finally on the 10th day, I received a welcome to Rack4Less letter.

Not only is the server crap (nothing installed right, all kinds of errors, time set wrong, etc), cPanel/WHM was installed without a license (). Today is the 13th day, and the server is still unusable. Nothing is fixed.

He refuses to respond to any of my e-mails, issue a refund, or anything. PayPal will not reverse the transaction because it was intangible. I will be going to my bank first thing tomorrow to see what my options are there.


I have basically heard nothing useful from him since I sent him $500.

Asia has had a good reputation on this board, and from what I've seen, he's earned it. Hopefully he's just having some issues right now, and this will all clear up....

I'm not saying this behavior is anything near tolerable, however I don't think Asia has any attention of stealing your money.

Last I heard about was he's dealing with Capacity problem on his network.

They finally responded to one of my e-mails.

They basically said you signed our agreement, tuff luck.

Ouch :)

Wow.

"tuff luck" I've never said this.

Since this was a special order, meaning different configuration than what we normally sell, we had to order the parts. I've never said it will take 5-7 days for it to be setup. All I said was it will take 5-7 days for the parts to arrive. Upon arrival it will take time to setup and test the equipment.

21th - Order form and payment completed.
22th - We placed an order on the parts.
30th - We sent out a welcome letter on the 30th.

Server was installed using RH Linux 9 plain server type configuration for you to install Cpanel. You complaint that up2date produced errors. You should expect to since this was a plain RH Linux 9 installation as requested to install cpanel. To use up2date service, there are 3 ways I could think of: (1) install it with the installation cd; (2) install it manually; or (3) let cpanel install it.

When we setup the server, we usually use the time we look at our clock, If our clock was wrong, then it can be fixed by executing a command at shell. Shouldn't be a problem at all.

We usually don't do post installation. It was true that you ordered cpanel. Usually when we sell cpanel, we just register a license to the IP. If you want us to install cpanel, all you had to do was to reply back and request us to do it. We have never charged anyone to install Cpanel, because it only takes two commands to install cpanel.

If you want, you can quote all the emails that we have exchanged for everyone to see.

Asia,

Did you get BGP up and running now?

Mfjp,

No, not yet. Hopefully, we will have it up and running this week.

Asia,

May I asked who did you bring in?

I'm not going to argue with you. I know what you did. I am just trying to stop you from doing it to others.

The only custom part was 512mb extra ram..
You did install cPanel, but you didn't register the IP. That's why it doesn't work..

When did I say you charged to install cPanel?

Also, I didn't say you said "tuff luck". I said you basically said that:

Hello,

You are more welcome.

At Rack4Less, we provide service based on signed agreement.

By signing the agreement, you have agreed to all the terms stated in the
agreement.

Best Regards,
Khan / Rack4Less

I think this is just a simple mistake of the host not responding to the customer in time.

I wish that were the case. Anyone else used him lately? I can be pretty sure you got the same experience.

If he would just give a refund, this could be resolved and he can resell this to one of his other customers. Since I seem to be a 1 in a thousand case :/

But the fact that he refuses to give a refund for such unsatisfactory service.....

When we sent you a welcome letter, 1GB memory was in the server.

Licensing cpanel to the IP has been stalled because of your complaint. Since it has been resolved with Paypal, we will continue with our work and license cpanel to the IP Address.

We have conducted a lot of businesses.
We cannot say everyone is satisfied. When you do business, you face this all the time. Sometimes, I wonder why don't they make it public on WHT. Probably, because they have many things to do and it is not worth their time talking about it. Or maybe in the future, they might have a chance to do business with us again.

We don't have any policy on money back or refund. Once order form has been faxed to us and payment is made, we don't go back.

When you signed up you should've read the TOS - meaning you understand and undertake the risk regarding it - so if you dont like it that much, the only thing you can do now is go through with this month and cancel the next.

If you dont like the risks involved with an offer - dont act upon it.

Asverse:

u said the server was "crap". is there any hardware problem or is it just software? if there's any hardware related problems i believe asia/rack4less will b willing 2 help u out. however if its software related its ur responsiblity 2 fix it as the server comes unmanaged. from wut i read, the server comes with plain rh9. u need 2 manually install certain necessary softwares/libraries etc in order 2 make certain things work. since they have promised 2 relicense cpanel for u, i believe eventually all those problems can b resolved as long as u know wut 2 do.

i have a custom quoted server (took a week 2 set up, i know the feeling of waiting)and all i can say about it is fantastic. there's not a single problem with the server. actually it was custom built from brand new quality parts and i believe urs was too. this alone is much better than most of other "bulk" providers.

i do have 2 admit that if wut u said was true, their responses 2 u were not fast enough and communications do mean a lot. from wut i heard they've been really busy setting up lots of new hardwares (routers firewalls etc) to improve their network. this is a good thing and i believe its very complicated too. asia has not even been posting dedicated server offers on wht for quite a few weeks now and i think u mite just came in at a bad time. as a rack4less customer myself i do sincerely hope that u can settle down the frustrations and give it a little more time. as soon as the cpanel is installed and activated, properly configure all the software enviroments on the server. and TRY it. the server and the network. u paid for it (no refund policy is wut u have agreed to when u signed up) and u got the server(and they will provide u with everything they r responsible for including the cpanel). u dont really lose anything so its not like they ripped u off. if u r not satisfied, cancel it after the prepaid period. but come on u havent even started using it yet and there's a chance that u will change ur mind after u have. they have many many happy customers and of course u can b one of them too.

qm8309: You have a lot of good points, but my experience with him so far makes me deathly afraid to put any customers on it. What if things get worse? What is this isn't the last of it?

I think you can understand my concerns. I am worried about my clients.

If you are planning to cancel at end of the month, let me know and I'll give you $150 back. Setup has been completed, so that cannot be returned. That way, you don't lose the whole amount invested.

This is the first time I am willing to do this, and probably the last time. As stated in the signed agreement, "All payments made to Rack4Less (staff@rack4less.com), as a prepayment for services to be provided, are non-refundable."

Please let me know by tommorrow, at least before we license cpanel to the IP.

I've already sent you an email ~2 hour ago saying I changed my mind and go ahead and put cPanel on there so I can get this server in shape.

Thanks qm, asverse, and everyone.

I think this has been resolved, hopefully.

Mpjp,
I haven't planned that far yet.
I just want to take step by step in building a more solid network, then move it from there.

BGP to a single provider doesnt make a network more solid. I would presume more steps would be involved in this, but anyway...another day, another thread.

i also believe asia/rack4less, I even just can not speakwell english ,but he help me a lot ^_^

I think we blew it this time, well at least for today.

Working with the admin and still cannot figure out what's causing the slow speed, not speaking of contant outrage.

I've been getting huge packet loss and terrible speed (30kB/s) for many hours now. Unbelievable... Here's the ping result now to rack4less:

Ping statistics for 216.218.134.19:
Packets: Sent = 12038, Received = 10502, Lost = 1536 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 360ms, Average = 62ms

Originally posted by Asia
I think we blew it this time, well at least for today.

I don't know whatever you did since you never inform about maintenances that gets the server down for hours at a time, but if you know you blew it, why don't you set it back the way it was before? Why would you leave it broken if you know you broke it.

Originally posted by Asverse
I wish that were the case. Anyone else used him lately? I can be pretty sure you got the same experience.

If he would just give a refund, this could be resolved and he can resell this to one of his other customers. Since I seem to be a 1 in a thousand case :/

But the fact that he refuses to give a refund for such unsatisfactory service.....

If I were you Asia I would drop him like a hot potato. I have refused service to him on at least three occasions.

If anyone wants to jump in and give me grief over it, then be sure and do your homework first.

ive been with rack4less since 10-October (took 2 days to get the server setup, heh)...

since then i have had nothing but slowdowns and disconnects; my IRC bouncers would disconnect several times a day and websites would go down frequently...in the past 2 days I have lost a major customer due to the outages...

As of 9pm EST last night, my server has been completely unreachable; i called the datacenter to have the server manually rebooted but that did no good at all. I have many many customers who have paid me to host their websites and as a result of this downtime I am unable to hold up my end of the agreement to them, and this is unacceptable. I cannot wait 24 hours every time there is a problem to just get a reply, much less actually have anything get fixed (which hasnt happend yet.)

My server was also down last night.

server was up for about 12 hours, but is dead again -

somebody (certainly not I, and im the only person with root access (my partner is in the nuthouse)) changed the primary IP address, totally screwing the connection up..i dont mean to imply anything at all, but i know i didnt touch the config

every other IP except the primary IP was working

Hello,

When the server is down, you call the datacenter to have them turn it back on for you. Either that, or you can call or email us.

Hyperpipe.

If you or someone misconfigured the server, we can help. If it is as easy as few commands, then we will do it for free. If we have to troubleshoot and fix the problem for you, then we have to charge.

Down Again..

Note to Asia: The server isn't what is going down. The network is what is going down all these times..

Down as of 7:01pm CST

Back up as of 7:13pm CST

sorry averse.

I accidently pulled the wrong cable.

Should be ok now. Try it again.

Too bad. That was the final straw with me. I will be cancelling my order when my billing period is up. I just went ahead and ordered another server at ServerMatrix.

Your network is slow and there is often periods of "accidental" network downtime. I can't believe I paid $500 to get this crap setup.

Sorry to hear that you are leaving.

Hope you best of luck.

Interesting information to hear about.

Looks like the issue is resolved - if anyone wants to post any updates you can email a CL.

Also, remember any sales and support questions directed specifically at a company should be handled off forums.