We are in need of both sales and support staff.

You can just do sales, just do support, or you can do both sales and support.

You will get 100% commission for the first month, then 20% each month after that.

For support, please tell me your available hours and desired pay rate. You will need to be able to communicate in great English and answer emails, support tickets, and chat.

More details provided upon request. Please PM me.

Thanks!

Unfortunately, you need to empty your PM inbox!

Hello

Thank you for your interest in support staff. Unfortunately, Trexine is yet to be fully established which is why we currently can not provide 24 hour support, however, we are more than happy to give you a quote for 6.5 hours per day Monday to Friday and 14 hours per day Saturdays and Sunday. This totals 46.5 hours of technical support per week.

If you are interested in reselling dedicated servers, we are happy to do this (providing support and chasing around your reseller). For the flat monthly fee we'll provide :-

Customer Care
This is simply any work that is done by a hosting company that is not technical. For example billing, domain registration, domain transfer and name server updates etc.. all of the above are done by paperwork and not technical by nature. We have many departments and like to keep the tech staff doing technical work and the Customer Care staff doing what they do best looking out for the customers concerns about the setup and payment for hosting.

Any domain names that need to be registered will be charged to your account should you request. Billing will be with the billing software provided by yourself, however we will install 'PHPCoin' free of charge at your request.

Technical Support
This is the answer to the questions and issue of the customers on the servers. This can be done by tickets, chat, or email. We will answer all the supported areas within a time frame of 1 hour direct responce and 12 hours technical, however this is typically 6 hours, assuming the question is received whilst we are online for your customers.

Chat Support
Chat is a communication tool of support and customer care. It is much faster and cheap than phone support and helps cover issues with sales, support, and customer care services. We provide service via most chat utilities such as live chat or phplive.

Should you not already have a chat utility we will install Ababa Helper free of charge. We supply just 5 hours of chat support per day Saturday and Sunday and just 1 hour Monday to Friday in the monthly fee.

Admin Support
This is support provided to the client of Trexine. We can do installs, upgrades and changes need to be done on the server which the network operation centre does not support or will take too long to support. This could be install Helix server, using un-support directives in the server conf files, to PHP upgrades etc. They will have direct access to the support engineers of Trexine.

An estimated fee per month is charged at US$75 for 186 hours of support (technical and customer care) and 60 hours of live chat. Should we receive more clients within 2 months of you sigining up with us we will gladly upgrade you to 24 hour a day support for the same price.

All prices are negotiable and charged in United States dollars. Should you feel that $75 is too high a fee per month, we can charge you US$29 which is ideal for small resellers, including :

Limited to just 12 hosting accounts, however additional hosting accounts are just $2 extra per month.

Answer unlimited customer issues per month related to technical support or customer care.

Unlimited Email support for clients and up to 300 presales questions per week via email.

Up to 50 tickets per month answered for presales and up to 200 per client (eg. 2400 tickets total for clients)

1 hour responce guarantee during the service hours.

ADDITIONAL FEATURES FOR BOTH PACKAGES

50 tickets slab valid for 3 months
$30

Server administration/ 1hr admin
$300 for 10 hrs or $35 per hr

Domain names registered (Customer Care)
Charge from your preferred registar plus $1.50

Live Sales chat with your chat script
$2 for 15 minutes or PREPAID $2 per hour

All our staff are trained Linux administators, coming across these questions every day which we'll support :

Operating systems :
Linux - RedHat Linux, Debian, SUSE, Slackware.
UNIX - FreeBSD, OpenBSD, Solaris

Control Panels :
WHM CPanel, Alabanza, Plesk, Cobalt RAQ, Ubersmith, Ensim, Hsphere, Webmin, Ababa 2 and Servers without control panel.

Common DNS issues :
Domain parking issues
Modifying MX. A and CNAME records for domain Zones
Correcting Domain Name resolution problems

Common web server issues :
httpd.conf problems
.htaccess errors
Password protection issues
Site oriented IP blocking issues
HostNameLookups
Mime types
Apache Handler problems
URL blocking and redirection issues
Secure Cert problems.

Common mail issues :
Sendmail
Qmail
EXIM
SMTP issues
POP issues
POP-before-SMTP and relay denied issues
mailing lists
autoresponders
Client Setup
POP authorization
Anti-spam measures
Email filter issues with Procmail and .forward

Common FTP issues :
anonymous ftp enabling
FTP configuration issues
FTP virtual hosting issues

Common database issues :
Access denied
Handling multiple databases
Connectivity issues from CGI scripts
Allowing or denying grant permissions from local or remote locations
Modification of database variables such as max connections, memory used etc.

Common Security issues :
Anti-portscanning
Log Checking
IP blocking
Firewall issues
anti-SPAM

Logs and statistics issues :
User specific Raw Logs problems
System wide raw log problems
Log size control
Stats not updating issues

Frontpage Issues :
Manually Installing Frontpage Extensions on problematic Domains
Manually Removing Frontpage Extensions
Frontpage mail extension problems
Frontpage clashes with .htaccess
Frontpage and Secure forms issues

Java Servlets :
Apache JServ, Tomcat

CGI :
Languages - PHP, Perl, Python, C, C++, Servlets, ASP

CGI issues :
CGI file permissions
CGI connectivity with the database
Internal Server Errors
Sending mail from scipts
Form to mail problems

Telnet or SSH problems :
Connection refused issues

Have you ever thought of an alternative to the rising cost of maintaining an infrastructure to meet the requirements of the technologically savvy customers and a support system to keep the whole organization going?

We have the solution. Think in terms of an Offshore setup, with computer and telephony infrastructure already in place, which functions as your technical support system. Along with experienced Support personnel, your customer gets the Customer Service he is used to getting. The best part of the deal is that the support is absolutely transparent. We become your support team and you save on your overheads.

Many organizations look at outsourcing not just as a cheaper option, but also as the only viable option for many of their activities. Revenue growth with lower overhead cost and the best possible customer care becomes the key factors in the new world of e-business revolution. Many business houses around the globe big or small these days have started outsourcing their Internet services to Indian companies in its long-term strategy to keep a control over the cost and to tap its intellectual capital.

We however feel that outsourcing to India is just a way to lower support costs and quality. So whilst our prices may not be the cheapest, they are the best because we provide support directly from Perth and Melbourne in Australia - Melbourne being the Asian leader in Information Technology.

Trexine begin in 1999 but become who it is today only in January of this year. We limit our service to a support ratio of 2 clients for every 1 staff member, so that you won't have a very lost and confused sales member.

You may, and we hope you do, make quite good friends with your team so that you have a teamly atmosphere. We hire 13 staff altogether, however we intend on hiring many new, enthusiastic Linux administrators this month so that for every 2 clients there is 1 sales consultant and customer care staff member, and for every 5 clients there is one trained Linux administator and technical support staff member. Chat is currently on a ratio of one on one.

But for our pricing we could not afford to remain only in Australia, whilst the majority of Trexine is staffed by Australians, we also hire 1 UK, 2 Canadian and 1 Singaporian staff member. Just a word of warning : our UK staff member currently isn't responding to our telephone calls.

Our referal program will begin later this month, and can be incorporated into your existing website design. Using complex PHP scripting, when a user signs up and they have visited your website or in the referal box type in "jonmk1234" or whatever name you select, our database notifies us that you have referred another client to us.

Should you have any questions , would like a custom plan or would like us to consider matching a rivalling support companies package, feel free to get in touch with us,

Kind regards,

Ayden Winter.
SALES CONSULTANT
TREXINE

PM box is clean now.....you should be able to contact me. Thanks!

We are REALLY looking for sales people now....if there is anyone interested. We are flexible...tell us how you want to be paid (%, etc.) and we will try to work with you.