Hola!

I notice that ValuableHost has received some feedback on these forums, and thought I would add my own. I am a first time poster and reader.

ValuableHost.com is very unreliable and has horrible support. Not only did it take them a week to set up my account, they have been promising this new control panel for over a month now, that is supposed to fix all of our problems.

Their mail system is down at least twice a week (I have errors to prove it), and their server is down at least once a week (for a reboot they say). Today there server was down for over an hour. Go to their forums before you sign up with them. I am not telling you not to, but I am just sharing my experience. You can see all the problems they have been having.

They often do not respond to emails, and their support team is non-existent. They have had problems with running CGI, and they still after a month of complaints have not set the server clock to the real time.

Users have been requesting subdomains for months, but have been unable to get them until this new control panel comes out. Im guessing this new "control panel" is just a code name for the owner grabbing all of our money and running, as it has been over a month, and still nothing.

They take no responsibility for their lack of service, and blame it on their control panel. Sendmail is often down too (just thought I would let you know).

I am not a new ValuableHost customer. I have been with them for about a month (and they are only about four months old). When I first stated mail was down for 4 days, and they have yet to take any responsibility for the issue. I have even seen moderators (assigned by ValuableHost) talk about how horrible the service is, and the threads are deleted.

This is just my experience, but if you check their forums at ValuableHost.com/forums you will notice that many people have had the same issue.

I hope others have had a better experience with them, but I doubt it.

Originally posted by Foreel
. . . . . . I hope others have had a better experience with them, but I doubt it. Apparently some have. :rolleyes:
I know the server migration has been taxing; but it'll be worth it.
I have a site hosted by ValuableHost and I would recommend them in a heart beat.
I'm sorry you feel you haven't gotten what you paid for.
I'm sure, if you asked, they would gladly refund your money.
I'm pretty curious as to the "mods" that are slamming valuablehost in the forum. I thought there was only one mod.

In short . . . . Everybody has dissatisfied customers. It's one of the demons of business.
Me?? I'm happy with ValuableHost service and support.
I plan on being a customer a long time.

You might be a satisfied customer, but did I say a thing that was not true? About the mods issue, go check under "The Lounge," there are two mods besides HostEXP. You might be satisfied with that kind of service, but I did not say one thing that was not true.


Originally posted by SoftWareRevue
Apparently some have. :rolleyes:
I know the server migration has been taxing; but it'll be worth it.
I have a site hosted by ValuableHost and I would recommend them in a heart beat.
I'm sorry you feel you haven't gotten what you paid for.
I'm sure, if you asked, they would gladly refund your money.
I'm pretty curious as to the "mods" that are slamming valuablehost in the forum. I thought there was only one mod.

In short . . . . Everybody has dissatisfied customers. It's one of the demons of business.
Me?? I'm happy with ValuableHost service and support.
I plan on being a customer a long time.

Originally posted by Foreel
You might be a satisfied customer, but did I say a thing that was not true? About the mods issue, go check under "The Lounge," there are two mods besides HostEXP. You might be satisfied with that kind of service, but I did not say one thing that was not true.I'm sorry, I had completely forgotten about the people that moderate the "Lounge.":rolleyes:
I understand that you have issues and feel a need to vent.
I will address your statement, "did I say a thing that was not true?" tomorrow.

Hello,

Foreel, there has been serveral sendmail issues with Ensim.

Regards,
HostEXP

Could you please tell us what is your domain name. Which control panel is offered by valuablehost.
If its Ensim than most prob your ISP is webreseller.net
As far as I know valuablehost.com is with webreseller.net ISP in PA,USA.
But as you said your server was down for hours. This is really :(

Dear Foreel,

We never delete any threads, also the moderators of the Lounge are simply clients. You might be referring to a thread started by "TheMiz", the thread was against our policy. The forum is not for flaming other clients. Please search through the threads properly. If we wanted to delete threads and "hide" our image we would of not setup a forum.

Your welcome to think what you want. Not answering e-mails? oh please, now your taking it to far. I can have clients post here who we have even setup their cgi scripts for. Please provide your username, maybe i can search back and see if what your saying is the truth.

Regards,
HostEXP

Really, now you've gone to far. I think i'll get my dedicated provider to post here, grabbing all of your money lol. I'll refund your money right now if you wish so. The new panel is plesk and i can provide you a demo of it on OUR servers. CGI not running? never heard of such a problem, www.valuablehost.com/cgi-bin/perldiver.cgi Please provide a situation when we have not answered your e-mails? What is your username?

Regards,
HostEXP

Our servers are located in webresellers.net NOC in Exton, PA.

Regards,
HostEXP

Originally posted by jolly
Could you please tell us what is your domain name. Which control panel is offered by valuablehost.
If its Ensim than most prob your ISP is webreseller.net
As far as I know valuablehost.com is with webreseller.net ISP in PA,USA.
But as you said your server was down for hours. This is really :(

The least you could do if you are so intent on looking <bad> by insulting clients/former clients and displaying both your condescending manner and your poor grasp of grammar and spelling is not quote the entire message with every post you make. Especially not quoting the same message in back to back posts (and the last one unnecessary as well, and not directed to you anyway).

Peeps your comments were uncalled for, what are you doing posting in this thread? it doesn't concern you. As far as i know you don't judge anyone on spelling. Also i was trying to clarify that i lease servers from Webreseller.net and i do NOT resell for them. He has also not provided a username, i do not even know if he *was* or *is* a client.

P.S: Admins please review his post, i consider it a flame.

Originally posted by Peeps
The least you could do if you are so intent on looking like a jackass by insulting clients/former clients and displaying both your condescending manner and your poor grasp of grammar and spelling is not quote the entire message with every post you make. Especially not quoting the same message in back to back posts (and the last one unnecessary as well, and not directed to you anyway).

Hostexp,
I guess you are right. You should call your ISP here and let him answer all the questions :)

I guess webreseller.net gives only ensim CP. So have you purchased Plesk or provided by the webreseller.net.

Its a bit different, Jbiz718 is my dedicated server provider technically. He owns racks in webreseller.net's NOC in PA. I have ordered a 2nd server in PA with Plesk.
Jbiz718 also owns racks in a facility in Dallas.

Regards,
HostEXP

Originally posted by Hostexp
Peeps your comments were uncalled for, what are you doing posting in this thread?

I do not think it need your explicit permission to post in this board. This is an open webboard and therefore everyone can post his comments. If you do not agree with Peeps you can say that, but almost forbidding him to post goes a bit too far.

P.S: Admins please delete his thread, i consider it a flame and simply adding wood to the fire.

Censorship?


Alexander

Dear Alexander,

Forum rules:

We take the "be polite" rule VERY seriously! We do not tolerate ANY rudeness. Any member who is intentionally unpleasant or disruptive will receive one warning, and will be permanently banned from WebHostingTalk after a second offense.

Maybe i'm wrong, but it looked like a flame to me. Correct me if i'm wrong, but i did not say ban him from the forum, but i asked if the mods would review his post as it looked like a flame to me.

I'm not trying to hide anything.. Also Foreel, if you would like to contact me personally, admin@valuablehost.com

Also i am not going to post in this thread anymore.

Regards,
HostEXP

Originally posted by zoid


I do not think it need your explicit permission to post in this board. This is an open webboard and therefore everyone can post his comments. If you do not agree with Peeps you can say that, but almost forbidding him to post goes a bit too far.



Censorship?


Alexander

Originally posted by Hostexp
Its a bit different, Jbiz718 is my dedicated server provider technically. He owns racks in webreseller.net's NOC in PA. I have ordered a 2nd server in PA with Plesk.
Jbiz718 also owns racks in a facility in Dallas.

Regards,
HostEXP

Does webreseller.net own NOC in Dallas too. Can you tell me the deal with server configuration and plesk.

Hello,

No webreseller.net does not own a NOC in Dallas. Jbiz718 who owns a rack inside webreseller.net's NOC also owns a rack inside dallas4colo's NOC. Contact Jbiz718 on ICQ:
106419280 or joe@i1solutions.com

Regards,
HostEXP

Originally posted by jolly


Does webreseller.net own NOC in Dallas too. Can you tell me the deal with server configuration and plesk.

Hi all,

I am from Athens-Greece and i just want to let you know that i have canceled/changed 3 host companies till i found valuablehost .

I am very satisfied and didnt had any problems...

Very fast and reliable services....Also the support team is very good, and that means alot............

GeGeOr

Originally posted by Foreel. . . . . .You might be satisfied with that kind of service, but I did not say one thing that was not true.

Originally posted by Foreel
Hola!

I notice that ValuableHost has received some feedback on these forums, and thought I would add my own. I am a first time poster and reader.

ValuableHost.com is very unreliable and has horrible support.First untrue
Not only did it take them a week to set up my account, they have been promising this new control panel for over a month now, that is supposed to fix all of our problems.

Their mail system is down at least twice a week (I have errors to prove it), and their server is down at least once a week (for a reboot they say).second untrue
Today there server was down for over an hour. Go to their forums before you sign up with them. I am not telling you not to, but I am just sharing my experience. You can see all the problems they have been having.

They often do not respond to emails, and their support team is non-existent.third untrue
They have had problems with running CGI, and they still after a month of complaints have not set the server clock to the real time.

Users have been requesting subdomains for months, but have been unable to get them until this new control panel comes out. Im guessing this new "control panel" is just a code name for the owner grabbing all of our money and running, as it has been over a month, and still nothing.fourth untrue (and somewhere between funny and mean)

They take no responsibility for their lack of service, and blame it on their control panel. Sendmail is often down too (just thought I would let you know).fifth untrue

I am not a new ValuableHost customer. I have been with them for about a month (and they are only about four months old). When I first stated mail was down for 4 days, and they have yet to take any responsibility for the issue. I have even seen moderators (assigned by ValuableHost) talk about how horrible the service is, and the threads are deleted.sixth untrue

This is just my experience, but if you check their forums at ValuableHost.com/forums you will notice that many people have had the same issue.seventh untrue

I hope others have had a better experience with them, but I doubt it.begins true / ends with eighth untrue
Do you have anything to prove the things I've noted as being untrue?
I doubt it :rolleyes:
Although I've been a valuablehost customer just slightly longer than you; I've always been impressed with the level of service and the speed and quality of customer support.
I just wish they wouldn't take childish outbursts like this so hard.
It happens in every industry. The customer that refuses to be pleased.

Hehe SWR, it wasn't my intention to be so hard on him. Just trying to provide the facts.

Regards,
HostEXP

This does sound a little like a flame.

We had one yesterday by another host on the .NET boards. Unless I missed it browsing this thread, the customer didn't announce whether he really was or wasn't a true client of valuablehost?

We have a server migration coming up soon, and without actually going through the whole process yet, I know what they are and have been through. It definately one of those "easier said than done" tasks.

I noticed the same thing Adam. Also your using cpanel? are you moving from a cpanel based server to another cpanel server?

Regards,
HostEXP

No. Where on win2K and didn't like the CP's around so we've developed our own complete system. Means that we can add features as members request them. ;)

We've been asked to develop a generic CP for win2K by other hosts that had seen ours. A lot of our work is completely automated. Still things to be done though.

It also makes the move a little easier since we know the whole system from its barebones upwards. The theory is that we can script the whole lot and move in one go.

One thing I'm not sure about is changing the IP's for name servers. Have you had to do this? I'm wondering exactly what affect this would have on registered domains. I know that UK domains do a look up on the server name to gather the IP. US domains may be a different story.

Originally posted by SoftWareRevue



Do you have anything to prove the things I've noted as being untrue?
I doubt it :rolleyes:
Although I've been a valuablehost customer just slightly longer than you; I've always been impressed with the level of service and the speed and quality of customer support.
I just wish they wouldn't take childish outbursts like this so hard.
It happens in every industry. The customer that refuses to be pleased.

Do I have anything to prove it? SURE DO! Go to the ValuableHost.com forums. There you will see complaints from members every time something goes down. Not just one or two members complaining, many complain. Thats good enough proof for me.

Originally posted by Foreel
Do I have anything to prove it? SURE DO! Go to the ValuableHost.com forums. There you will see complaints from members every time something goes down. Not just one or two members complaining, many complain. Thats good enough proof for me. Not good enough proof for me.:rolleyes:
You seem to want people to go to valuablehost forums awfully bad :eek:

I've been there. And I don't see what you say you're seeing.
I don't even believe you are a customer. If you were, you would say who you are; so that your claims could be substantiated.
You said you have errors to prove that their email is down at least two times a week.
Well?? Where is it?? I'm starting to understand why some people think this thread is a flame; as opposed to someone stating some facts.

Hey!!. . . Foreel!!. . . Are you for real??
I wonder:rolleyes:

Originally posted by Foreel
Go to the ValuableHost.com forums.

Yes, I went to the forums. The one thing I noticed was how quickly all the posts were answered. Not just recently, take a look a couple of weeks back. ValuableHost is making one heck of an effort to provide good customer support through their forums.

Maybe we are looking at different forums... I see two complaints in the announcements folder, in the first two threads. I know there are much more. Im not saying that you shouldnt go with ValuableHost, but don't you dare call me a liar.

ValuableHost.com's support team is non-existent. Its one person, and that isn't exactly a team.

SoftwareRevue, you might want to review the ValuableHost.com forums before you start saying everything is untrue. HostEXP even admitted to the server being down, and the email issues, yet you say they are untrue.... hmmmmm.


Originally posted by JustLurkin77


Yes, I went to the forums. The one thing I noticed was how quickly all the posts were answered. Not just recently, take a look a couple of weeks back. ValuableHost is making one heck of an effort to provide good customer support through their forums.

Originally posted by Foreel
. . . . . SoftwareRevue, you might want to review the ValuableHost.com forums before you start saying everything is untrue. HostEXP even admitted to the server being down, and the email issues, yet you say they are untrue.... hmmmmm.You're the one that said you had proof. Either you do or you don't.
I have visited valuablehost forums several times today; and my observations are as JustLurkin77's

I now see that you are just flaming this host.
And I can no longer support this thread.


<<<unsubscribes from thread>>>

I don't know if Foreel is telling the truth or not. Nor do I know if anyone else on this board is ever really telling the truth. And I daresay most others are in the same boat that I am.

I have had problems (servers down, slow support, e-mail issues) with hosts that others here rave about.

One reason that I seldom name hosts when I post here about a problem is because posters that have had a good experience with the same host are quick to slam the person who reports a problem. Just because you aren't having any problems with said host, doesn't mean every other customer is receiving good service. And visa versa.

After several months of checking these boards I've found that are several hosts that everyone slams (deservedly in some cases), but that there are several other hosts (particularly those that hang out here) that people here act like they walk on water. And if you post a problem with any of the latter, you will be attacked. Not MIGHT be attacked, WILL be. Your credibility will be questioned and accusations, sometimes personal, will fly.

No host is going to be perfect for every customer. Problems do arise, and we shouldn't be expected not to comment on a bad experience even with a host that uses this board, just because others here don't problems with the same host.

I selected a host that people here rave about, but after several months I am not real impressed with the service and my IS manager is not impressed with their technical shortcomings.

I did a lot of research on our host, but I would have liked to have seen
comments pro and con so I could have made a more educated decision.
As it is, I'm restarting my host search.

Some pseudo random thoughts on this thread...

I just opened an acct with valuable, based largely on things I read here. It will be a couple days before my new domain is set up and I use the acct.

I don't doubt that some have occasional problems. Occasional problems do not bother me, ebay, yahoo, every-freaking-body has occasional problems. I do not expect perfection on the net, it will never happen.

At the price I'm paying, nor do I expect a "support team". What I do expect is that when I report a problem I'll be assisted in getting it resolved in a reasonably timely manner.

If all goes pretty well, I'll move my (not exactly huge) site there. If not I'll leave it where it is, on server101, where I have received the highest level of reliability and service I could reasonably expect. The worst case for me is I'm out $36 and a few hours of my time.

I have no real opinion about how factual the complaint made in the original post actually are. But one thing, after 17 years slogging around Usenet and the Web I have realized, that is that no matter how subjectively good a particular product is, someone will not like it, and be quite willing to slam it hard.

Obligatory smilie -> :stickout

Dear Moderators,

As you can see this is clearly a flame. Please take action and lock the thread. He has not provided a username or his site hosted with us. Therefore i can only believe he is here to flame Vhost. Also as greece mentioned there is a support team, infact he is quite wrong regarding the 1-man support team.

Regards,
HostEXP

What kind of action are you going to take against your unhappy customer?

-Brendan

BBrader,

If hes a client why hasn't he provided a username? his domain? a url? anything. He seems intent on wanting to flame my company.

Dear Foreel,

In 4 months we have not had one situation with HTTP being down, also the server was down because we were moving some accounts over to the 2nd server (downtime 1hr 17mins, in 4 months). If you are a client please provide a username & your domain name or this is considered flaming.

Regards,
HostEXP

Originally posted by Foreel
Maybe we are looking at different forums... I see two complaints in the announcements folder, in the first two threads. I know there are much more. Im not saying that you shouldnt go with ValuableHost, but don't you dare call me a liar.

ValuableHost.com's support team is non-existent. Its one person, and that isn't exactly a team.

SoftwareRevue, you might want to review the ValuableHost.com forums before you start saying everything is untrue. HostEXP even admitted to the server being down, and the email issues, yet you say they are untrue.... hmmmmm.

Hypothetically speaking, someone might be reluctant to reveal their identity if they are unhappy with their host and are afraid of retaliation for stating so on this forum. While you may not inclined to retaliate, there are hosts that will shut down a site if they know the client is publicly critical of their service.

WHT is a popular place to vent when one is frustrated with the service their host is providing. Is everything in the initial post a lie? I did note that on your forums, you acknowledged recent e-mail and control panel issues. As for the reliability of support, that is in the eye of the beholder. What you believe to be good support and what an individual client perceives as good support may be two completely different things. Perception is the key word here. If the customer is not receiving the level of support he/she believes he /she should be receiving, perhaps the customer is not clear on your support policy.

In 4 months we have not had one situation with HTTP being down, also the server was down because we were moving some accounts over to the 2nd server (downtime 1hr 17mins, in 4 months).

Some would classify the server being down as "HTTP being down".

Anyway, I really don't see the point of the continual back and forth accusations going on. I really doubt anyone would believe Foreel being he has not stated who he is. To me it is cowardice to come on a form and flame without proving you were even a customer.

Hostexp, just let it go. I think it is fair to say we believe you run a good company. No need to sink to the level of some web host owners who flame back (and I think we all know who I am talking about ;) )

Dear KG,

That is incorrect, we would never do that. I ask him again, please feel free to reveal who you are. We will not shutdown your site or do anything of that sort. Also "umbillycord" thank you for your support, i really appreciate it. Also when i said HTTP being down, i meant it was the first time the server has been down. Also we have had e-mail problems, but for some reason it really looks like i flame to me.

Regards,
HostEXP

HostExp, I didn't say that you would retaliate, but I do know hosts who would. If someone doesn't know you well, that might be a fear.

But I do agree with UmBillyCord, if it is a flame, you'd be better off to ignore it. If Foreel is one of your clients, he/she should give you the opportunity to resolve any problems.

KG

This is a little rediculus but in regards to downtime on http there hasnt been any.

In regards to everything else his server is in my rack and i think he has done a good job.

This post has gone no where...

Joe

There was downtime yesterday, 1hr and 17mins.

Regards,
HostEXP

Originally posted by Hostexp
Dear Moderators,

As you can see this is clearly a flame. Please take action and lock the thread. He has not provided a username or his site hosted with us. Therefore i can only believe he is here to flame Vhost.

HostEXP, user has been verified. Thread returned.

Dear Chicken,

If so may i at least know his domain hosted with us? How do i know he is really verified. Also to "foreel's" claims about the 2nd server "being" a fake;

<<MOD NOTE: Question answered via PM>>

server 1: http://66.54.221.129 (Ensim Based)
server 2: https://209.120.131.65:8443 (Plesk based)

I think i've covered everything,

Regards,
HostEXP

There was no network downtime at all in the last 6 months since we have been on yipes

Joe

No Joe, there wasn't it was a server issue. Apache failed.

Regards,
HostEXP