There is a message contained in this brief review of the hosting company noxraq and the message is; beware!

I started hosting with this company just two weeks ago and found them to be un-cooperative, un-responsive, with requests being carried out noxraq’s way, rather than to my satisfaction.

That warm feeling you get inside from knowing that you are hosted with a professional is totally absent. It’s obvious from the moment your credit card hits the processor, that you are dealing with a technical incompetent, since all technical enquiries are referred to www.php.com www.mysql.com etc.

You have only to look at their terms and policies http://www.noxraq.com/tos.php to get a feel for what is to come. These must have been drafted by someone with a very cynical attitude towards customer service. Each one of the 19 different clauses describe noxraq’s right to increase charges, de-activate, suspend or terminate your account, fine you and decrease levels of service without notice. Not one of the clauses speaks about your rights as a customer.

The topper is the clause about refunds, here it it is:

NOTICE: If you sign up for an account and do not follow our terms. No refunds will be given. 30 Day Money Back Guarantee/Refunds:
We do NOT give 30 day money back, we do not have any kind of refund, all orders are final, including setup and monthly fees.



It’s obvious that the gentleman that runs this operation has yet discover that that there is a connection between giving service, viability and profitability. Don’t be seduced by their seemingly low charges. Fortunately the net is awash with hosts who are prepared to offer service and value.

Unlike many other more enlightened companies they offer no trial period of 30 day refund. So you are the one taking the risk.

To sum up:

Noxraq

Pluses = An attractive package in terms of price/bandwidth and features.
Minuses = Poor service, little technical support, draconian terms and conditions, bad attitude

Thanks for posting your experience with noxraq.com, i'm sure it will help alot of host seekers. Also the owner of "noxraq.com" is a frequent poster on this board. I think he goes by the nick of "Joesphp"

Regards,
HostEXP

If you did not receive services you paid for, you can dispute the charge with your bank regardless of their "no refund" clause, but only if you paid with a credit card.

However I am in the UK and my bank is in the US and even though they are the largest bank in America they don't seem to have entered the 21st century as far as communications are concerned.

I made arrangements to move to a different host (also well known around here) and I am very hopeful that it will be a success.

privatebox,

I am one staff at NoxRaq and I want to help you...

What are you having problems or not being happy with NoxRaq?

Did you use our HelpDesk? ( http://helpdesk.noxraq.com )

What was the problem with PHP and mySQL?

Give us more details to be true reason your having trouble with us.

If you would like to discuss with me further, I suggest you to PM or e-mail me by click the 'email' icon below so it won't affect anything with WHT.

Thank you ....


BTW, Hostexp, Thanks for pointing out and yes I am with NoxRaq, thanks again :)

josephp

Your helpdesk? Don't make me laugh!

Your cynical show of concern is about 72 hours too late.

Had you taken action at the appropriate time, I wouldn't have been forced to place a damning post on this forum.

Now you have lost not only me as a client, but also the many who will read this and decide not to risk hosting with Noxraq.

It's going to be a steep learning curve with you, I am afraid!

PB

Originally posted by privatebox

Now you have lost not only me as a client, but also the many who will read this and decide not to risk hosting with Noxraq.


Well, your posting is not enough for anybody to really know anything about NoxRaQ.

You say you were redirected to www.mysql.com and www.php.net by the support at NoxRaQ. We would need to know:

* What were you asking about? (that led them to redirect you?)

* What did you pay for?

We cannot know if you just leased a server without support (i.e. not a managed server) - and then asked support all sorts of unrelated questions. Like for example "how do I do this and that in php?" - that's not their job to answer that kind of questions if you only leased a server.

JKS, i think you're mistaken, noxraq provide shared hosting.

Originally posted by Hostexp
JKS, i think you're mistaken, noxraq provide shared hosting.

Well, I don't know NoxRaQ, so...

But even if they do shared hosting... if you signed up for some space on a shared hosting account, and they do not advert or otherwise inform that they do support on those kinds of things - you cannot really expect them to do anything else than redirect you to www.php.net. Like users asking "hey my script doesn't work - why not?" - that will take support ages to answer. If you did not pay for that kind of support, I wouldn't expect it.

Most hosts has pages that describe how to chmod stuff, how to upload files, where to put your php pages, etc.

Then why provide support at all?

Originally posted by jks


Well, I don't know NoxRaQ, so...

But even if they do shared hosting... if you signed up for some space on a shared hosting account, and they do not advert or otherwise inform that they do support on those kinds of things - you cannot really expect them to do anything else than redirect you to www.php.net. Like users asking "hey my script doesn't work - why not?" - that will take support ages to answer. If you did not pay for that kind of support, I wouldn't expect it.

Most hosts has pages that describe how to chmod stuff, how to upload files, where to put your php pages, etc.

Originally posted by Hostexp
Then why provide support at all?


Exactly!

I just asked them if Magic Quotes was enabled.

PB

Hello, am Chris from NoxRaq, there are a bunch of you I have spoke to before.

I would just like to say first of all I have been a member of this board for over half a year now.

In responce to privatebox,

You just signed up for our services recently, and all your support requests were answered within 24 hours.

You sent us a email asking if Magic Quotes were enabled, and I sent a responce, TWICE, asking you which of the 3 magic quotes you needed enabled, and you never sent back a answer, and I told you that if you don't give us more information we cannot help you.

You then sent us a email asking why your ASP script was not running, and I told you ASP is enabled, and that if you have never used ASP on linux before, there might be a few changes that could be causing scripts not to work, like in the coding, and I reffered you too chilisoftasp website for more information on linux asp. - You did not give us enough information for us to be able to help you.

We answer all our customers questions, and we have never had problems with any other customers, if you have questions to ask our customers try our forums on our website at http://www.noxraq.com

Thanks,
Chris

P.S. - Privatebox, other issues with you abusing the services are still not dealt with, for example removing your CC from the registry without emailing us what your plans are will make your account suspended, please send that information asap.

There seems little point in going over what happened. You have your perception and I have mine.

Obviously I cancelled my future payments. I already paid for a month in advance plus your setup charge (!) You have no trial period or gaurantee, so that's the risk that you take when hosting with NOXRAQ. You should consider yourself lucky - you've had my money for very little in return.

I wish you every success in the web hosting business. But I strongly suggest as a service provider, that you rethink your atitude towards service.

Seems everything is cleared out here, privatebox good luck with your new host.

Regards,
HosteXP

Originally posted by Chris
... we have never had problems with any other customers ...

Really? How did you manage that? By any chance is privatebox your only customer?

NoxRaQ is actually getting prittie large. I love working with them, and don't really have any troubles. Privatebox, you just seem like you jumped the gun too fast and stuff, didn't give them a chance. Sorry there were troubles.

It's touching that so satisfied are you with Noxraq, that you've been inspired to stop by here today to sing their praises.

I hope that they go from strength to to strength. Jumpline, Verio! Watch out NoxRaQ are on their way!

<<MOD NOTE: You misspelled the name, it has been corrected.>>

I think privatebox is far from being alone in his feelings about Chris/Noxraq. I made the mistake of paying for a year in advance. After my website was down for 5 days straight (along with others), I finally paid another company to host me and moved the whole website, changes the NS's and finally was back up and running. Now Chris tells me refunds are "impossible" even though I had to move my site to get it back up. Also that his guaranteed 99.9% uptime only applies to the uplink connection and not the web servers or YOUR WEBSITE!:angry:
My only recourse now is to go to the forums and try to warn people so others won't get ripped off the way I did.
SoM
:D

Son of Magni,

I had a feeling that I may not be alone.

The problem is that many people are prepared to suffer in silence.

I think that it is important to warn as many people as posible and to that end I have posted appropriate reviews at

www.hostfinder.com
www.ispcheck.com
www.bigbytez.com
www.hostreviews.com

etc.

It's interesting to see if you go to www.noxraq.con that they are closed for new signups.

I notice that Chris Kirby's NOXRAQ has closed for business.

Their website bears the following message

Nox Raq are temporarily not accepting new customers due to serious problems that are causing temporary downtime for the current customers.

For questions about hosting matters please contact our alternative email for the time being ckirby123@home.com

well no we have not closed for business, we are dealing with current situations before accepting new customers. - We had to manually restore a server recently and are working out bugs and fixing sites, I have seen a lot of trash talk going on recently that is absolutly not true.

A glance at the bullletin boards on your own site

http://www.noxraq.com/forum/YaBB.cgi (http://)

seems to indicate that your customers are deeply unhappy with your service and are only hanging on because some of them have paid for one year in advance and you refuse to give any kind of refund or make any concession.

Is this not true?

Like i said before, we just recently restored a server manually, there are a few customers unhappy because of it, but we got it up as soon as we could, end of story.

......end of story as far as you are concerned, but then you've got their money...........

There seems little point in going over what happened. You have your perception and I have mine.
Now wait just a minute. You don't have the right to come on here and trash a host, whether justified or not, without providing facts.

Also, I was wondering if you read their Terms of Service BEFORE you signed up?

No it's not like that at all,

Listen...

First of all, you are one of those customers who hosts really like to avoid because you want everything for nothing, and when something doesn't go your way you have a fit.

Just because the servers go down does not give customers the privilage of a refund. When problems happen, my dedicated provider does not give me a refund either, even though the problems are not my fault. - We are not a huge firm, we are a small based hosting company, we do not rip off our customers, we give them the most for their dollar.

As you can already see our prices are cheaper than almost all hosts out there, and we offer the same things except our servers are cobalts and we are able to offer more transfer than most companies also because of who we host through (rackshack).

We run through revecom, and refunds and charge backs are also costly for us because we are a small company.

I have one last thing to say, read the TOS before you start making claims that we "stole" your money, what do you expect us to say when you ask for a refund, we like to say "Did you read the TOS before signing up? - We do not give refunds, all purchases are final.

We are not going out of business, people like you will die off and we will continue to do good business like we have been doing for the last 6 months.

You must be remarkably stupid.

In case it has escaped your notice this site is called Web Hosting Talk Forums.

Are you trying to deny me the right as one of the many disatisfied customers of this 'hosting company' to express my views?

Moderator, can we close this thread please

No Chris, we do not close discussions simply because the host doesn't like what is being said. I have yet to determine if what has been posted is fair or not, but the thread may be closed in the future.

privatebox, if you have not gotten the service promised to you, either on the website, or especially the TOS, then you should ask for a refund. If no refund is given, you can dispute the charge with your credit card company (which has been discussed before).

That's really about it.

There are problems now, this is evident, but it is up to you to and the host to resolve this, and ultimately, you and your bank (in terms of money, if this cannot be resolved any other way).

It is pointless to drag the thread on however.

Am I the only person who doesn't have a problem with a hosting company pointing me to mysql.com and php.net for help with scripting?

If they tell me that they can't support these kinds of questions, then fair enough. Besides, if you're trying to write scripts (say in PHP) then you really should be referring to php.net. I'm writing a weblog in PHP and mySQL, and everytime I'm stuck I refer to my books or I go to the appropriate site. I don't expect a hosting company's support staff to help me with Perl, PHP, mySQL, C++, CGI, mSQL, Oracel, VB, Javascript, HTML, DCOM, C#, Java... you get the picture.

Or is it just me?

Originally posted by stodge
Am I the only person who doesn't have a problem with a hosting company pointing me to mysql.com and php.net for help with scripting?. . . . .Nope.

Stodge obviously didn't take the time to read my orignal review.

I said nothing about scripting . I would not expect that kind of assistance from a host.

What I am talking about is basic information on installed scripts, their locations and indeed whether they are set up or activated.

This is not information that can be obtained other than from the host.

Thank you Chicken for not closing this script. IT is no longer just about NOXRAQ in particular, it is about our expectations from hosts in general.

While i know that downtime is something that everyone hates ...NoxRaq clearly stated that it is not their fault. If you really want your money back, stop hitting on Chris, request a chargeback and find a new host - thats it.

If you have your own servers, you -always- have a problem here or there ...and if your servers go down, believe me there is no host that has just a little bit of free time until they're back up.

Hardware failures can happen to every host and the most important thing is to get back up and running.

Kiwi well said...

thats all i can say..

Originally posted by Kiwi
While i know that downtime is something that everyone hates ...NoxRaq clearly stated that it is not their fault. If you really want your money back, stop hitting on Chris, request a chargeback and find a new host - thats it.

If you have your own servers, you -always- have a problem here or there ...and if your servers go down, believe me there is no host that has just a little bit of free time until they're back up.

Hardware failures can happen to every host and the most important thing is to get back up and running.

The request to close the thread is because it's already being dragged on past the original post.

Originally posted by privatebox
Thank you Chicken for not closing this script. IT is no longer just about NOXRAQ in particular, it is about our expectations from hosts in general.

Ok, well... lets do this, I am going to close the thread as it may no longer pertain specifically to noxraq, but it is a good discussion that should be carried out in general terms, as a new thread. Feel free to start one, or if you can figure out which posts can be split, email me and I'll split the thread so that some of the ideas don't have to be reposted.