The subject line says it all, the last 6 years of hosting have shown me a number of faults with various systems and based on that we have gone to a whole new hosting platform. we no longer run Cobalt Raq's for Shared hosting all sites from this point forward will be set up on either Linux based P-3/P-4's with a new easy to use control panel or Windows 2000 (for those people that want real ASP support), all current customers will also be migrated to the new more stable platforms over the next two weeks. we have enhanced all of our previous offerings to double the disk space we used to offer, and have not reduced the available bandwidth on any account so the value has increased dramatically.
My understanding of web hosting is, Customers want good uptime, a solid network, and exceptional support.
So in an effort to provide these things here is how it works
GOOD UPTIME: we found it quite easy to overload a cobalt raq server this is obviously not a good thing so we threw a pile more power into each shared server to prevent that from occurring,
our new servers wil be a minimum of P-3 866's up to P-4 1.7 GHZ all servers will run with 768 megs of ram and plenty of disk space.
SOLID NETWORK: over the years we have gone through our fair share of network issues including a massive outage in Jan this year, with the redundant connections and increased line speed we have built out over the year these are issues of the past, they simply cant happen to that extent now.
EXCEPTIONAL SUPPORT: I have mandated to my staff all queue tickets must be resolved in 8 hrs, this is from our previous quota of 24 hrs we have been running on this basis since June 1 2001 and our average queue resolution time today is 35 minutes with over 3000 queue tickets per day, In my opinion it doesn't get much better than this :)

this is the first of many new changes coming from Tera-byte.com

Coming soon:
-the BEST resellers plan available on the net today
-a brand new offering from 4webspace
-all new Virtual Servers
-Managed Hosting

Steve
Tera-byte.com

Sounds like some good things are happening, best of luck to you.

Im currently having a RaQ3 with 4webspace/TB, and I think your support and service is great. I've also had 4 virtual hosting plans with TB, and also that has been great for me. Keep up the good work :)

yay! we won't have to reupload right?

Originally posted by creepcolony
yay! we won't have to reupload right?

I'm 100% sure you won't have to re-upload your site to the new server. TB should be handling this for you.

we will be moving all the sites over for the clients.

Steve

our average queue resolution time today is 35 minutes with over 3000 queue tickets per day
--
Amazing! Thats what I call customer service :)


about time you stoped hosting on 400 mhz raqs HEH!

i give tera-byte two thumbs up! :agree: :agree:

does this mean you will be updating the spaceports servers? :D

why would i update the spaceports servers? they already use the latest and greatest hardware have minimal downtime and each server houses some 32,000 accounts, ive i could get a 10th the performance on a paid server as i get on the spaceports ones i would be one happy camper :)

Steve

hey keeg what ever happened to spaceproxy.com?

The SpacePROXY service was discontinued due to abuse.

Hopefully the 4webspace news will be a the 99 raq offer with a non-raq box, I had one of these raq but canceled because I didn't like the cobalt interface and all their limitations.

Support was great at 4webspace. Also it was easy to cancel. Other hosts I had before wouldn't let me go away :)

How about it Steve? I'm happy with my RaQ at 4ws but I'm going to need a faster processor soon. Any chance that 4ws will sell non-RaQ dedicated? Or do I need to look at tb for those?

I did hear somewhere from Steve, that this is the new phase for 4WebSpace. If you think about the cost of a RaQ, and the cost of a regular linux server, their is a significant difference. I have no doubt that they'll be able to offer them at the $99/month rate.

My only concern is the control panel, has Tera-Byte created one?

I wouldn't even want any control panel. A blank PIII 600, 128 MB with Linux or FreeBSD & Apache and 1 IP would still be great for $99 with 100 GB included. Considering the good tera-byte/4ws support even 50 GB included would be darn good.

Originally posted by Erich
I wouldn't even want any control panel. A blank PIII 600, 128 MB with Linux or FreeBSD & Apache and 1 IP would still be great for $99 with 100 GB included. Considering the good tera-byte/4ws support even 50 GB included would be darn good.

Well then you're in luck, because you'll probably get that and a CP. Chicken told me they will be Ensim Powered.

<<MOD NOTE: *most likely* Ensim Powered :D>>

Great, that'll be a new server for me then.

Originally posted by Keeg
why would i update the spaceports servers? they already use the latest and greatest hardware have minimal downtime and each server houses some 32,000 accounts, ive i could get a 10th the performance on a paid server as i get on the spaceports ones i would be one happy camper :)

Steve

You don't actually mean a single server is hosting 32,000 domains do u?

Originally posted by rastoma


You don't actually mean a single server is hosting 32,000 domains do u?

I think that is what he means, spaceports is the free hosting service.

great, that they you at tera-byte decided to move from raq-servers. i think they are limited and got a lot of restrictions.
and great to hear that you care a lot about uptime. although it was great so far anyway.

i was already thinking of moving away from tera-byte (also with client(s).
what i really would love to see are subdomains.
and it would be great to be able to host 2 domains on one virtual account with unique ip (plan 4).
Something like:
http://www.aletiahosting.com/hosting/multipledomains.html

uptime and support is really great. and the price is fair.
bandwith is amazing (although i wouldn't need that much).

do you think it will be possible to have subdomains in the future and perhaps even 2 domains, steve? than i definetly would stay with tera-byte :-))


Greetings
Dipl.-Ing. Arno Kersche

can Keeg or anyone kindly answer - any help willne appreciated.

re the NEW virtual server plan
==============================

1. Can I set multiple domains and unlimited subdomains thru an admin panel or control panel ( webinterface)
can you include a detail in faq on this in ur site?

2. can I monitor my payable bandwidth usage thru webinterface
or is it like shared plans that billing stats will be different and I have to email to know my exact usgae?

3. can I stop this and shift to any lower or higher plan anytime I like ?

general queries
================
4. what happened to the proposed forums ?

5. can you include some real links to the sites in testimonial pages

exisiting customer query
========================
do we know when the servers will be shifted ? so that we may stop ftp at that time ?

does it mean the admin panel will also change ?

thanks.

well...Keeg seems to have gone.Can anyone help with my queries ? ( see above)

frankly speaking I had no probs with cobalt .I use 2 other hosts tto but tera with their cobalt has been the fastest for me with min or nil downtime. Can anyone tell me what their new server is Ensim ? anything else ? ( for the shared hosting plans)
Ensim is reported to have sendmail problems - so long with the cobalt sendmail was a breeze and never failed.If its Ensim and if its true that sendmail is problamatic with it then going for a new account on the new tera has to be rethought.
Keeg are you here ?

( dont feel like emailing them for every small question - since they must have a great load - it would have been nice if they started their proposed forums )

we will have a forum on tera-byte, just not yet.

im not sure why some people think there is a problem with ensim and sendmail from what i can see its the two are far less tied together than cobalts sendmail solution. Yes we are moving to an ensim frontend we have currently migrated over a single cobalt shared hosting server (the migration didnt go as well as i hoped) and based on the experiences we have had with ensim all of the rest of our shared servers will be migrating very soon. Just so we understand the differences i average a sendmail failure once per week per cobalt raq, we do get it fixed in a very small period of time but they do exist. on ensim with a server doing 8 times as much as a raq 4 i have had 0 downtime, outages on any service or crashes in three weeks of production and 3 months of testing, while there is no way to compare the 2 services side by side except for time , everything i can see to date indicates ensim is a much more robust system than cobalt, we unfortunatly cant compare plesk with the other two because it simply isnt suitable for a webhosting environment to the degree i need . i have also run plesk 2.0 and it simply isnt capable of doing what we need in a webhosting solution, for a few servers and a few thousand accounts im sure it will work just fine.

Neha if you have queries send me an email or send them to sales@tera-byte.com ill be happy to answer them


Steve

"Neha if you have queries send me an email or send them ..."
Thanks a lot Keeg - I think you have answered all my queries already.
I was associated with the dev and designing of a website of a very close friend hosted with you ( tera)- after trying 2 or 3 hosts we were really impressed with your cobalt raqs - undoubtedly the best at such a low price.Your decision to change that came as a surprise and my friend already emailed tera with his queries. Thanks for all your answers here - my pont regarding Plesk and Ensim was due to the fact that in general forums Hostexp has said in a thread he had great truobles with Ensim and is shifting to Plesk. I understand that it is a question of personal load requirements and preferences but still I will like to know from a technical guy /hardware/programmer as quite a few of them visits this forums so I started a thread on" Ensim or Plesk ?" in the general forums.

ps - **one small curosity - you wrote "the migration didnt go as well as i hoped" are the problems solved fully ? will old/new clients be affected in any way with migration not going well ?**

there are many differences between ensim and cobalt , that combined with the fact the cobalt server we swapped over was failing at the time caused some issues, yes we have sorted out all the issues and all current cobalt customers will be migrated by hand and each site checked by peopel before we make any changes live, we of course will be notifying all customers before such a move.

Hostexp made his views about ensim known to me quite some time ago, howevewr my experience with ensim has been considerably different than his.

Steve

Thanks a lot Keeg for the explanations and replies. Best wishes and regards to you and your team.
( Do I address you as Keeg or Steve ;) )

Steve/Keeg,

I still got following question:

are you thinking of offering subdomains?
and it would be even greater to be able to host 2 domains on one virtual account with unique ip (plan 4).

Greetings

Guys/Gals, can we please respect the nature of his post. I hardly think that sales questions should be posted here. Email their sales directly, I'm sure that they would appreciate that because they can respond quicker...

ok.
for me it was not a sales question. but more a question what will be changed and if the flexibility of the non-raq servers is gonna be used...